Consumer Support Specialist Resume Samples

A Consumer Support Specialist assists consumers with technical problems that they face with the company’s products and services. Typical work duties carried out on a routine basis are mentioned on the Consumer Support Specialist Resume as – assessing the support systems needed by the consumer, responding to the consumer’s queries, identifying the needs and helping consumers in using specific features, analyzing and reporting product malfunctions, updating the internal database with information about technical issues, monitoring consumer complaints on social media, sharing feature requests and effective workaround, following up with consumers to ensure the technical issues are resolved, and assisting the junior support representatives.

The seniority level of the job demands the following skills – experience in the field, familiarity with the industry, experience in using help desk software, a good understanding of how CRM systems work, multitasking skills, patience while handling tough cases, and excellent communication skills. A degree in IT or a relevant diploma is commonplace among job applicants.

Consumer Support Specialist Resume example

Consumer Support Specialist Resume

Summary : Responsible for Assisting clients in obtaining services that suited their individual recovery needs, Working as Credit and Activations Representative; assisting sales representatives with processing credit applications, and activating new service.

Skills : Motion Graphics, Photoshop, Photography, Illustrator, After Effects, Final Cut Pro, Premiere, Logistics, Marketing, Social Media, Social Media Marketing, Social Media Management, Video Editing, Video Production, Audio, Audio Editing.

Description :

    1. Assisted customers with purchases and product selection, ensuring the best customer service experience.
    2. Troubleshoot issues with customers who are having difficultly with orders, refund information, products/devices, or any other obstacles.
    3. Troubleshoot Incase.com web issues for future improvement and simplification, modifying old policies and ensuring ease of use for customer.
    4. Utilized flat-files to communicate information through Excel spreadsheets into the Amazon platform.
    5. Provided copies of consumer reports, where requested, according to departmental procedure.
    6. Assisted clients with daily living tasks enabling them to remain in their own home.
    7. Provided a safe and clean living environment.
      Years of Experience
      Experience
      7-10 Years
      Experience Level
      Level
      Executive
      Education
      Education
      Master Of Art


      Consumer Support Specialist Resume

      Objective : Friendly and enthusiastic with two years of experience in consumer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment or business with friendly, professional demeanor at all times.

      Skills : Excel, SQL, SAS, Access, Forecasting, Statistical Analysis, Data Analysis, HTML, Sharepoint, CMS, Google Analytics, Powerpoint, VBA.

      Description :

        1. Worked with minimal supervision.
        2. Assisted and supported the anti-money laundering compliance/fraud team to ensure the company is meeting compliance requirements.
        3. Data entry and utilized variety of research tools, systems, work with OFAC (office of foreign Assets), CSD in-box, Code 4 and PFC (private file creator) folders.
        4. Used the internet for resources when helping the customers with a problem.
        5. Helped fix and research transactions that are paid out incorrectly to make sure they comply with the companies rules and government laws for anti-money laundrying.
        6. Take escalated and compliment calls from internal and external customers.
        7. Effectively processed escalations by clarifying the needs of the customer Ability to work independently and handle multiple priorities up to date.
      Years of Experience
      Experience
      2-5 Years
      Experience Level
      Level
      Executive
      Education
      Education
      MS


      Consumer Support Specialist Resume

      Headline : To secure a Consumer Support Specialist position in which I can utilize the skills that I have gained throughout the years. To be a valuable added team member. Also to be part of a progressive organization, that allows opportunities for advancements and personal growth.

      Skills : Training Skills, Communication Skills.

      Description :

        1. Provided excellent customer service to consumers and explain the process by which consumers may dispute information contained in their report, if the consumer believes it to be incomplete or inaccurate.
        2. Required to defuse potentially volatile situations with irate consumers.
        3. Effectively communicated with consumers, internal personnel, and external sources to fulfill reinvestigation requirements.
        4. Properly identified and categorized disputes received on a daily basis.
        5. Served as liaison between various parties involved in the dispute process, which may include the consumer, to accurately and completely resolve disputes.
        6. Accurately and thoroughly documented all aspects of the reinvestigation or consumer inquiry.
        7. Followed departmental procedures for performing reinvestigations, documentation, and sending correspondence.
      Years of Experience
      Experience
      5-7 Years
      Experience Level
      Level
      Executive
      Education
      Education
      MS

      Consumer Support Specialist Resume

      Objective : Highly qualified Consumer Support Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

      Skills : Customer Service, Supervising Skills.

      Description :

        1. Ensured all images for products are linked and have the correct specifications for optimal visibility, matching correct SKU's with company website, following brand guidelines and formatting.
        2. Monitored Sales and inventory reports weekly, managing customer purchases and increasing sales with minimal advertising or Social Media content.
        3. Reviewed competitive pricing, attempting to eliminate any un-authorized resellers of products.
        4. Handled all incoming calls, e-mails, and Social Media inquiries for consumer support, while working in a fast paced environment and maintaining a professional attitude.
        5. Maintained a balance between customer support and company policy, ensuring that customers are satisfied while keeping brand integrity.
        6. Monitored all Facebook messages, posts, and comments, keeping a positive Social Media presence, minimizing negative feedback through positive business practices.
        7. Completed Fair Credit Reporting Act (FCRA) compliance training and assessment annually.
      Years of Experience
      Experience
      2-5 Years
      Experience Level
      Level
      Junior
      Education
      Education
      Diploma

      Consumer Support Specialist Resume

      Summary : To secure a Consumer Support Specialist position in which I am able to utilize my knowledge, skills and abilities to advance my career.

      Skills : Microsoft, Windows.

      Description :

        1. Troubleshoot and resolved customer impacting issues such as voice and data issues based on network connectivity, devices, applications, provisioning and billing.
        2. Assisted customers with products and laptop connect services including air cards, USB devices, initial setup, and configuration of AT&T software and applications.
        3. Assisted customers with resolving all porting issues.
        4. Assisted customers with reviewing and understanding bills, features and service.
        5. Consistently met and exceeded company quality and performance goals yearly.
        6. Worked as WLNP Click to Chat Representative; assisted customers with their online porting inquiries.
        7. Worked as Customer Care Representative; assisted customers with all billing and equipment related issues.
      Years of Experience
      Experience
      10+ Years
      Experience Level
      Level
      Senior
      Education
      Education
      MA

      Consumer Support Specialist Resume

      Summary : Highly-motivated, client-focused professional offering three (3) years' experience across dynamic healthcare settings and a Bachelor of Science in Healthcare Management. Demonstrate the ability to work with diverse client populations in one-on-one and group settings. Adept at collaborating with cross-functional teams to meet goals and objectives. Skilled in Electronic Health Records (TEIR), Salesforce program and Microsoft Word, Excel, and Outlook.

      Skills : Resourceful, Microsoft Office, Interpersonal, Public Speaking, Mentorship, Counseling, Community Relations, Youth and Family Development.

      Description :

        1. Provided support to clients in their recovery by conducting orientations, providing education on available services, discussing disposition plans, and creating an informal opportunity for clients to address fears and concerns related to trauma and crisis.
        2. Assisted clients in articulating recovery goals through individual and group sessions.
        3. Supported clients in identifying and creating goals and developing skills for recovery.
        4. Served as member of the trauma informed care steering committee.
        5. Maintained accurate documentation; maintained a work timeliness of 90+%.
        6. Developed and established a Peer women's recovery and wellness group.
        7. Collaborated with case managers and licensed clinicians to develop and maintain a database of community resources available to clients.
      Years of Experience
      Experience
      7-10 Years
      Experience Level
      Level
      Management
      Education
      Education
      GED

      Consumer Support Specialist Resume

      Headline : Seeking a challenging Consumer Support Specialist position with a progressive company, So that I may utilize my advance in communications and team leadership skills within the organization and myself.

      Skills : MS Project, MS Publisher, MS Office, Windows 7, SharePoint.

      Description :

        1. Provided Tier 1 and Tier 2 Technical Support for Uverse and internet.
        2. Worked with leadership to determine the purpose and content of each meeting/ review, coordinate and develop content, and utilize appropriate technologies to enable global interaction/ collaboration.
        3. Led the facilitation of large meetings and events.
        4. Used the SAP System for daily operations.
        5. Led and inspire retention specialists to achieve and surpass individual saves and sales quotas Identifying and effectively communicating solutions to address customer needs through a number of channels including phone, email, chat sessions and blog post.
        6. Inspired team to perform through creative incentives and contests Collaborate within team to promote excellence in customer support, share ideas and knowledge, and contribute to the success of the organization.
        7. Ensured the satisfaction of internal and external customers which allows the desire to retain them
      Years of Experience
      Experience
      5-7 Years
      Experience Level
      Level
      Executive
      Education
      Education
      MS In Business Administration

      Consumer Support Specialist Resume

      Headline : Looking to gain long-term employment in the health care field with a company I can grow with. I would like to gain experience and knowledge to better my career so I can become more marketable.

      Skills : Current CNA Certification,CPR/First Aid/AED Certification, Patient Care & Safety, Vital Signs Patient Monitoring, Medication Administration, Privacy / HIPAA Regulations, Patient Advocacy And Support, Defensive Driving, Microsoft Word, Microsoft Excel, Power Point, Certified Word Processor.

      Description :

        1. Able to do documentation and keeping records.
        2. Able to prepare and plan meals.
        3. Able to bathe and assist in dressing clients.
        4. Able to help client with ambulation and transfer of motion exercises.
        5. Able to perform delegated tasks instructed by the House Manager.
        6. Responsible for other duties as assigned.
        7. Oversaw day-to-day site operations.
      Years of Experience
      Experience
      5-7 Years
      Experience Level
      Level
      Executive
      Education
      Education
      MS

      Consumer Support Specialist Resume

      Objective : A highly skilled, compassionate, empathetic, and solutions-oriented professional, dedicated to providing exceptional service. Effective communicator with inherent ability to manage all types of personalities, diffuse stressful situations, proactively resolve issues, and meet and achieve challenging goals and objectives.

      Skills : Forecasting, Scheduling, Production Management, Microsoft Office.

      Description :

        1. Designed product knowledge and troubleshooting manuals for Lowe's Service Advantage call center using a combination of existing material, hands-on product assessment, and information gathered from technicians.
        2. Subsequently traveled to Lowe's Service Advantage headquarters to present manuals, answer questions, and provide hands-on product experience to call center staff.
        3. Portions of the manuals now appear as troubleshooting aids on company website.
        4. Resolved Consumer issues in a timely manner while maintaining their confidence in the Husqvarna brand.
        5. Advised customers on product application, safety, features, benefits, and accessories via telephone or e-mail.
        6. Recorded customer information in Oracle data acquisition system.
        7. Designed and improved system for constructive feedback between Sales Representatives and sales.
      Years of Experience
      Experience
      2-5 Years
      Experience Level
      Level
      Executive
      Education
      Education
      MS

      Consumer Support Specialist Resume

      Objective : Responsible for Serving as an advocate for individuals with developmental disabilities Recruit and supervise volunteer staff Oversee social and recreational programs, Processing all new account transactions; assisting customers in their selection of various accounts and financial services; cross-sold the bank's.

      Skills : Certified In First Aid/ CPR, AED. Trained In BRP, CPAP Mask , Catheterizations, Irrigations, Setting Uop And Passing Medications And Measuring Bodily Fluids.

      Description :

        1. Provideed ADLs to consumers.
        2. Shopped for and prepare meals, clean and do laundry for consumers.
        3. Assisted consumers with physical therapy exercises, pass medications and assure individual medications are secured.
        4. Administered other treatments or applications such as BRP, CPAP masks, drops, inhalers, measure input/out, bowel and bladder irrigation and catheterization.
        5. Kept current at shift change on specifics for each consumer by consultation, reading documentation, notes and other reports.
        6. Maintained up-to-date documentation and charts on each individual.
        7. Transported consumers to all varieties of medical appointments.
      Years of Experience
      Experience
      2-5 Years
      Experience Level
      Level
      Executive
      Education
      Education
      GED