The role of a Counter Intelligence Agent is to perform diagnostics and troubleshooting of computer problems. A well-drafted Counter Intelligence Agent Resume mentions the following core duties and tasks – repairing and replacing defunct hardware; installing and updating customer anti-virus and other software; advising customers regarding technical issues and products; determining the needs of the customer; recommending appropriate technologies and providing user and set up tips in terms of non-technical users, and acting as a representative on the floor and filling cashier duties as needed.
While the actual duties vary based on the scope and size of the company, the required skills are universally common and include the following – a good aptitude for analysis; report drafting skills; proficiency with a variety of IT applications; and a sharp eye to locate discrepancies. A solid education in relevant areas is a common requirement.
Objective : 3 years in computer repair, technical phone support, as well as general software and hardware troubleshooting. 3+ years in customer service and communicating over phone and web.
Skills : Microsoft Office, Microsoft Word, English.
Description :
Researched, documented and escalated cases to higher levels of support according to internal procedures.
Assisted in process refinement to improve customer service and support.
Maintained records, logs and the lifecycle of work requests.
Troubleshot hardware issues and worked with service providers to facilitate repairs.
Created new account, reset passwords and configured access for users.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Provided base level IT support to company personnel.
Experience
2-5 Years
Level
Executive
Education
Associates
Sr. Counter Intelligence Agent Resume
Summary : Dedicated person seeking an interest position for growth within the company. Responsible for identifying and understanding the threats to the organization. The Counter Intelligence Agent may be an internal employee or may be an external contractor.
Skills : HP Interwoven TeamSite Administration, And Content Management, SharePoint, HTML, Adobe Creative Suite.
Description :
Handled customer repair intake.
Responsible for both software and hardware repairs of both Windows and Mac based hardware.
Completed metrics for multiple months.
Used Ability in the troubleshooting and repair of desktops, laptops, smart phones, tablets, and other misc.
Maintained composure and patience in face of difficult customer situations.
Acknowledged for working well under pressure and in high stress situations.
Increased productivity of team by consistently repairing 13 - 15 laptops per day, the minimum being a required 10 repairs daily.
Experience
10+ Years
Level
Senior
Education
Web Design
Jr. Counter Intelligence Agent Resume
Objective : Provide excellent client satisfaction with assuring repair quality to and from Geek Squad City. Develop counterintelligence strategy, including threat modeling, threat intelligence, and detection methods.
Skills : Customer Service, Information Technology, Sales, Sales Management, Supervisory, Web Services.
Description :
Conducted Counterintelligence (CI) investigations, both complaint and incident type.
Performed high and low level liaison operations for military and nonmilitary organizations, both U.S.
Determined enemy intelligence collection assets, organizations, composition, personnel, methods of operation, capabilities, vulnerabilities, limitations and missions.
Recognized methods and practices of saboteurs, foreign agents, and subversives.
Conducted security surveys and performed other counterintelligence services.
Prepared and presented security indoctrination and security briefings.
Served as the training agent for the team, training 5 new hires in proper procedures, duties, and repair techniques.
Experience
2-5 Years
Level
Junior
Education
B.A. In Sociology
Counter Intelligence Agent III Resume
Objective : Organized and versatile individual with a fusion of accounting, human resources and computer skills. Strengths include education and experience synonymous with the skills and functions needed as a Full Charge Bookkeeper.
Skills : CompTia A+ And Network+ Certified.
Description :
Maintained and adhered to customer data privacy policy.
Assisted customers within the Precinct's Standard Operating Platform (SOP).
Provided initial contact with customer's plus check-in and check-out products for service.
Performed basic testing to determine product needs and service solutions.
Facilitated in-store sales, upgrades, installations and services.
Handled repairs, set-ups, upgrades and installations on customer and store stock units.
Worked with the Customer Service Team to reduce returns and exchanges through product inspection and the "save" process.
Experience
2-5 Years
Level
Executive
Education
B.S. In M.I.S
Counter Intelligence Agent II Resume
Objective : Motivated professional seeking a position in software engineering to utilize programming skills and general computing background. Quick to learn new tasks and accept new challenges. Excellent communication skills and experience working in teams.
Skills : Microsoft Office, Mac OS X, As400, Troubleshooting, POS, Android OS, Customer Relations.
Description :
Diagnosed computer problems.
Implemented quick fixes like altering system settings and resolving driver issues.
Repaired and installed computer hardware and software.
Resolved operating system errors, removed malware.
Ensured repairs were completed efficiently by utilizing detailed notes and e-mails to discuss complicated repairs.
Responsible for keeping the team of six on track to hit deadline as well as assisting in the development process.
Debugged the simulator and documented the changes in the code.
Experience
2-5 Years
Level
Executive
Education
Master Of Science
Counter Intelligence Agent I Resume
Headline : To pursue a support position with advancement opportunities within a world-class company that showcases abilities in communication, leadership and technology.
Skills : IT Support, Help Desk.
Description :
Performed cashier duties, processing credit applications for clients, providing superior customer service Hardware / Software Technician / Administration.
Provided technology support for clients & communicating progress on clients' assets through STAR (Best Buy's computer repair software database) Troubleshooting complex operating system concerns.
Responsible for solution sales based on the client needs with Smart TV's, Smart phones, Computers, Camera's.
Offered all Geek Squad Services including on-site services.
Understood and followed all Geek Squad and Best Buy Policies.
Responsible for receiving, routing, and completing hardware and software service and repair tickets.
Worked with customers to fix their computers and help them with questions they may have for future purchases or repairs and find solutions to future .
Experience
5-7 Years
Level
Executive
Education
BS
Assistant Counter Intelligence Agent Resume
Headline : To obtain a position with your business that provides more challenging experiences, team environments, and the potential for growth.
Assisted clients, resolved client issues with computers, phones, MP3 players, camcorders, TVs, Radios, etc.
Matched clients with technology to resolve any issues they may have or just simply make their lives better.
Offered tech support and scheduled onsite repair appointments to resolve client issues.
Experience
5-7 Years
Level
Executive
Education
GED
Associate Counter Intelligence Agent Resume
Summary : Removed various types of malicious software and maintained and replaced hardware. Develop counterintelligence training for internal employees and external contractors. Provide technical support to law enforcement agencies as needed.
Skills : Graphic Design, System Administration, Powershell.
Description :
Responsible for front counter support and sales of both product and services offered by Geek Squad and Best Buy.
Performed quick repairs (such as registry fixes, basic hardware installations, and OS repairs) for clients on the counter by determining the client's needs.
Created trouble tickets to be completed by repair agents.
Performed repair agent duties extensively, becoming main full-time repair agent.
Experienced with repairing and building both notebooks and desktops.
Experienced with C#, VisualBasic, Java, SQL, and XHTML/CSS coding.
Experienced with phone IVR troubleshooting and customization.
Experience
10+ Years
Level
Senior
Education
Business Information Technology
Assistant Counter Intelligence Agent I Resume
Headline : Worked independently and as a team to diagnose and repair computers and consumer electronics Established and maintained a system of protection for.
Met all deadlines, despite constant interruptions in a fast paced environment.
Responsible for hardware and software troubleshooting, virus detection and erasure, hardware repairs, software installs and bundling new computers with software solutions for customers.
Responsible for added services sales, technology consultation and served as a general guru of computer knowledge.
Ensured the two way flow of information between BDE and DIV.
Performed all source and open source research and analysis on matters of counterintelligence, counter-terrorism, WMD, cyber, and counter-proliferation to support ongoing investigations and intelligence collection.
Helped to facilitate the exchange of information between government agencies to include DOJ, DOD, and DHS.
Worked closely with government personnel to support audit preparation and assist in the development of agency and unit/program policy.
Experience
5-7 Years
Level
Management
Education
BS
Counter Intelligence Agent Resume
Headline : Disseminate information across the USIC; work directly with agents and analysts to facilitate intelligence collection on specific threats to national security
Skills : Information Technology ,Computer Hardware ,Windows Remote Desktop, Microsoft SQL Server.
Description :
Diagnosed and provided solutions to clients problems o Responsibilities/Task Research and Develop ways to fix computer related issues.
Able to remove commonly known and recent viruses/malware.
Installed Hard Drives, RAM, Power Supplies (desktops) and also CD/DVD/Blu-ray drives into computers.
Interacted with customers face to face to show how to prevent future attacks on their computers.
Recommended software and hardware if necessary to install.
Informed customers about anti-virus software.
Gave insight to why clients' computers were infected.
Fixed and made sure computers were running at optimum performance when clients' computer/s is ready for pickup.
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