Counter Intelligence Agent Resume Samples

Description :

1. Researched, documented and escalated cases to higher levels of support according to internal procedures.
2. Assisted in process refinement to improve customer service and support.
3. Maintained records, logs and the lifecycle of work requests.
4. Troubleshot hardware issues and worked with service providers to facilitate repairs.
5. Created new account, reset passwords and configured access for users.
6. Displayed courtesy and strong interpersonal skills with all customer interactions.
7. Provided base level IT support to company personnel.

Experience

2-5 Years

Level

Executive

Education

Associates

Description :

1. Handled customer repair intake.
2. Responsible for both software and hardware repairs of both Windows and Mac based hardware.
3. Completed metrics for multiple months.
4. Used Ability in the troubleshooting and repair of desktops, laptops, smart phones, tablets, and other misc.
5. Maintained composure and patience in face of difficult customer situations.
6. Acknowledged for working well under pressure and in high stress situations.
7. Increased productivity of team by consistently repairing 13 - 15 laptops per day, the minimum being a required 10 repairs daily.

Experience

10+ Years

Level

Senior

Education

Web Design

Description :

1. Conducted Counterintelligence (CI) investigations, both complaint and incident type.
2. Performed high and low level liaison operations for military and nonmilitary organizations, both U.S.
3. Determined enemy intelligence collection assets, organizations, composition, personnel, methods of operation, capabilities, vulnerabilities, limitations and missions.
4. Recognized methods and practices of saboteurs, foreign agents, and subversives.
5. Conducted security surveys and performed other counterintelligence services.
6. Prepared and presented security indoctrination and security briefings.
7. Served as the training agent for the team, training 5 new hires in proper procedures, duties, and repair techniques.

Experience

2-5 Years

Level

Junior

Education

B.A. In Sociology

Description :

1. Maintained and adhered to customer data privacy policy.
2. Assisted customers within the Precinct's Standard Operating Platform (SOP).
3. Provided initial contact with customer's plus check-in and check-out products for service.
4. Performed basic testing to determine product needs and service solutions.
5. Facilitated in-store sales, upgrades, installations and services.
6. Handled repairs, set-ups, upgrades and installations on customer and store stock units.
7. Worked with the Customer Service Team to reduce returns and exchanges through product inspection and the "save" process.

Experience

2-5 Years

Level

Executive

Education

B.S. In M.I.S

Description :

1. Diagnosed computer problems.
2. Implemented quick fixes like altering system settings and resolving driver issues.
3. Repaired and installed computer hardware and software.
4. Resolved operating system errors, removed malware.
5. Ensured repairs were completed efficiently by utilizing detailed notes and e-mails to discuss complicated repairs.
6. Responsible for keeping the team of six on track to hit deadline as well as assisting in the development process.
7. Debugged the simulator and documented the changes in the code.

Experience

2-5 Years

Level

Executive

Education

Master Of Science

Description :

1. Performed cashier duties, processing credit applications for clients, providing superior customer service Hardware / Software Technician / Administration.
2. Provided technology support for clients & communicating progress on clients' assets through STAR (Best Buy's computer repair software database) Troubleshooting complex operating system concerns.
3. Responsible for solution sales based on the client needs with Smart TV's, Smart phones, Computers, Camera's.
4. Offered all Geek Squad Services including on-site services.
5. Understood and followed all Geek Squad and Best Buy Policies.
6. Responsible for receiving, routing, and completing hardware and software service and repair tickets.
7. Worked with customers to fix their computers and help them with questions they may have for future purchases or repairs and find solutions to future .

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Repaired, setup, and upgraded computers.
2. Processed shipping and receiving.
3. Ordered supplies.
4. Managed budgets and meetings.
5. Assisted clients, resolved client issues with computers, phones, MP3 players, camcorders, TVs, Radios, etc.
6. Matched clients with technology to resolve any issues they may have or just simply make their lives better.
7. Offered tech support and scheduled onsite repair appointments to resolve client issues.

Experience

5-7 Years

Level

Executive

Education

GED

Description :

1. Responsible for front counter support and sales of both product and services offered by Geek Squad and Best Buy.
2. Performed quick repairs (such as registry fixes, basic hardware installations, and OS repairs) for clients on the counter by determining the client's needs.
3. Created trouble tickets to be completed by repair agents.
4. Performed repair agent duties extensively, becoming main full-time repair agent.
5. Experienced with repairing and building both notebooks and desktops.
6. Experienced with C#, VisualBasic, Java, SQL, and XHTML/CSS coding.
7. Experienced with phone IVR troubleshooting and customization.

Experience

10+ Years

Level

Senior

Education

Business Information Technology

Description :

• Met all deadlines, despite constant interruptions in a fast paced environment.
• Responsible for hardware and software troubleshooting, virus detection and erasure, hardware repairs, software installs and bundling new computers with software solutions for customers.
• Responsible for added services sales, technology consultation and served as a general guru of computer knowledge.
• Ensured the two way flow of information between BDE and DIV.
• Performed all source and open source research and analysis on matters of counterintelligence, counter-terrorism, WMD, cyber, and counter-proliferation to support ongoing investigations and intelligence collection.
• Helped to facilitate the exchange of information between government agencies to include DOJ, DOD, and DHS.
• Worked closely with government personnel to support audit preparation and assist in the development of agency and unit/program policy.

Experience

5-7 Years

Level

Management

Education

BS

Description :

1. Diagnosed and provided solutions to clients problems o Responsibilities/Task Research and Develop ways to fix computer related issues.
2. Able to remove commonly known and recent viruses/malware.
3. Installed Hard Drives, RAM, Power Supplies (desktops) and also CD/DVD/Blu-ray drives into computers.
4. Interacted with customers face to face to show how to prevent future attacks on their computers.
5. Recommended software and hardware if necessary to install.
6. Informed customers about anti-virus software.
7. Gave insight to why clients' computers were infected.
8. Fixed and made sure computers were running at optimum performance when clients' computer/s is ready for pickup.

Experience

5-7 Years

Level

Executive

Education

B.S.