The main responsibility of a Customer Care Coordinator is to act as a bridge between the customer and the company and ensure a seamless delivery of high-quality service. The job description for this title will vary based on the organization type, but the common duties listed on the Customer Care Coordinator Resume include – greeting customers and identifying their wants, ensuring that the customer service agent is always available to handle issues, coordinating orders with production team, addressing incoming queries, performing market research, updating customer information, training associates, and documenting all telephonic conversations.
The strongest portfolio for this post demonstrates these skills – strong customer service skills, communication abilities, problem-solving efficiency, a leadership trait, loyalty and a very thorough knowledge of the company’s product and services offered. The common education seen in most of the resumes is a degree in marketing or communications.
Objective : Customer Care Coordinator is responsible for providing outstanding customer service and facilitating a smooth transition from one customer to the next. The Customer Care Coordinator will manage the call center, including working closely with customers.
Skills : Pharmacy Calculations, Medical Terminology, ICD-9, Type 40 WPM, HIPPA Compliance, Microsoft Office, Extensive Customer Service.
Description :
Primary point of contact for all Durable Medical Equipment (DME) orders for patient's mobility needs and communicated with all staff involved with order processing.
Updated patient demographics, insurance information and entered ICD-9 codes into patient profiles.
Scheduled and cancelled patient appointments.
Answered incoming calls from patients, therapists, nurses, and the Assistive Technologist Professionals.
Requested all Certificate of Medical Necessity, and Letter of Medical Necessity requests, from doctors for insurance approval.
Scheduled consults with my assigned Assistive Technology Professional and prepared his DME reports for review.
Held weekly meetings with my ATP to manage the calendar, collected CMN's, LMN'S, and FME's to be processed for insurance approval, and checked Durable Medical Equipment (DME) inventory for delivery.
Attend meetings for HIPPA compliance, staff performance improvement meetings, and attended weekly meetings with the district manager regarding the sites performance.
Experience
2-5 Years
Level
Executive
Education
Pharmacy Technician Program
Bilingual Customer Care Coordinator Resume
Summary : Diversified experience in customer service positions within a call center environment. Ability to manage groups of employees, work well with others and be a team player. Particularly effective in determining both employee and customers' needs and following through for solutions. Proficient in MS Office programs. Excellent communication skills and attendance record. Known for meeting goals effectively and being well organized.
Skills : Microsoft Office.
Description :
Supervised and served Customer Service, Phone Order and Escalated Email / Mail Agents in a call center environment.
Created a feedback rich work environment supportive of quality customer service, sales and integrity.
Developed and discussed monthly performance profiles.
Prepared and discussed all levels of performance reviews including annual merit reviews based upon associates' monthly performance.
Directed associates in their day to day activities using a broad understanding of company and departmental procedures.
Resolved all operational questions asked by associates.
Provided input and resolved all associate questions as well as customer comments and suggestions.
Experience
10+ Years
Level
Senior
Education
Diploma
Sr. Customer Care Coordinator Resume
Summary : Customer Care Coordinator is responsible for the day-to-day operations of the company's customer service department. This includes handling all incoming calls, email, and chat requests, fielding customer service inquiries, resolving technical issues, and performing administrative tasks.
Skills : Customer Service, Bilingual, Microsoft Word, ICD-9, Insurance Verification, HCPCS.
Description :
Responsible for managing Tier 1 accounts, revenue held is over 5 million.
Train and Provide expertise in the hiring process, for best compliance decisions and practices.
Assist with processing employment screening and drug testing process, to ensure the applicant experience is positive.
Preparation and attendance for our client company conferences, on behalf of their Human Resources and Hiring Teams.
Maintained and gained client relationships by servicing background screening needs and selling additional services.
Led seminars in the lean event for hiring practices for potential and existing partners.
Chair of Charity Committee with the Ronald McDonald House.
Experience
10+ Years
Level
Senior
Education
Fair Credit Reporting
Customer Care Coordinator II Resume
Objective : Motivated customer service specialist with over 14 years retail experience in a fast-paced, team-based environment.
Skills : SAP, Microsoft Office, Voyager.
Description :
Take inbound calls and make outbound calls for scheduling appointments, reschedules, returning patient calls from voicemail and recalls through third party recall software.
Identify and route calls to appropriate resource such as triage, medical records, optical, billing or other circumstances.
Respond to callers' inquiries about Eye Associates Northwest, PC offices and Doctors through the website.
Schedule, reschedule, or cancel appointments for multiple offices and Practitioners.
Review schedules for accuracy or possible adverse situations, such as overbooking.
Follow appropriate guidelines for account and appointment notes documentation.
Identify special handling requirements, such as referral or interpreter necessity.
Identify problem issues and determine resolution or appropriate course of action or redirection within the guidelines required to resolve issues.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science
Customer Care Coordinator III Resume
Objective : Epic Savvy IDX/Allscripts HIPAA Compliance Research Skills Analyzing Complex Ideas Medical Terminology MS Word/MS Excel MS PowerPoint MS Outlook/MS Access MS Project/MS Publisher Multi-tasking efficient Claims Experience Claims Coding Experience CMS 1500 and UB-04 Claims Form Experience Internet/Software savvy 40 WPM/10 key proficiency.
Effectively handles client inquiries, complaints, and miscellaneous billing questions and requests.
Utilizes active listening and problem solving skills in an effort to diffuse difficult situations regarding clients.
Develops record of success in troubleshooting and problem resolution for clients with a vast array of medical needs.
Effectively manages stress levels and maintains professional demeanor while dealing with time sensitive cases, phone calls from distressed clients, and nurse case managers from various insurance companies.
Provides case authorization release information from the insurance company to the servicing provider.
Retrieves the company mail, scans documentation into the computer system, and manually file the documents.
Experience
2-5 Years
Level
Executive
Education
BA
Customer Care Coordinator I Resume
Objective : To provide psychological and behavioral services to individuals in need. I left eight years in the real estate field to pursue a career in mental health, the area of work where my true interests had initially began. My directive is to instill insight and hope into peoples' lives, provide them with support and resources, and improve their outlook. I look to better their quality of living and in turn help our communities.
Skills : Word, Outlook, Customer Service, Sales Management.
Description :
Scheduled orientations and follow-up home inspections with homeowners for maintenance and warranty services.
Maintained multiple spreadsheets listing hundreds of homeowners from 8-10 community tracts.
Answered a multi-phone line for homeowners to call in to report any warranty problems such as water leaks, technical malfunctions, problems with carpentry, drywall, etc.
Would educate the homeowner, refer them to tradesmen, or, if necessary set up appointments for assessment and repairs.
Was diligent in closing service requests and maintaining clean reports.
Lessened costs for the company by utilizing email and phone instead of mail/paper correspondence with homeowners.
Additional Information and Special Training Application (Marriage and Family Therapist Intern) submitted to Board of Behavioral Sciences, awaiting registration CPI Training (Crisis Prevention and Intervention), July 2011 Training in child abuse assessment and reporting.
Experience
0-2 Years
Level
Entry Level
Education
M.A. In Counseling Psychology
Customer Care Coordinator/Executive Resume
Headline : Dedicated and hard-working team player seeking employment where there are opportunities to grow within the company. With over ten years' experience in customer service, my strengths are prioritizing, following through, and completing multiple tasks simultaneously to achieve project goals.
Skills : Graphic Design, Marketing Research, Photography, Mac Operating Systems, Windows Operating Systems, Adobe Creative Suite, IWork, Microsoft Office, HTML And CSS Coding.
Description :
Utilize company database to securely retrieve clients demographic and case information.
Effectively resolve customer and employee concerns by following company policies and procedures.
Capture pertinent information to ensure the level of quality is maintained for supply chain solutions.
Communicate with supervisors about effective strategies to make sure all Coordinators excel during calls with customers.
Achieved my first raise within 4 months of employment.
Promoted and selected as a coordinator to join the dedicated team for major corporation.
Received multiple certificates of positive recognition from customer's feedback expressing the exceptional customer service they received during our call.
Skills Used Public Relations: by serving as a liaison between the client and customer and making sure the customer is satisfied, while protecting the brand reputation of the client.
Experience
5-7 Years
Level
Management
Education
BA In Communication
Customer Care Coordinator/Supervisor Resume
Objective : Attract, motivate, and retain the most qualified employees and match them to jobs for which they are best suited. Administrative Functions (handling employee benefits/questions, interviewing, and hiring new staff in accordance to the policies established by management). Equipped to enhance morale and productivity, limit job turnover, and help organizations increase performance and improve results. Effectively perfecting employee skills; providing training and development opportunities to improve those skills, and increase employee satisfaction with their jobs and working conditions.
Skills : Psychology, Statistics, Medical Terminology, Customer Service, Insurance Verification, Training & Development, Team Building.
Description :
Servicing high-risk loan customer populations, providing resources and insight to customers into the loan process and servicing standards and resolving a variety of customer issues.
Answering customer inquiries and initiating welcome calls for newly acquired customers, providing details about the load acquisition and loan servicing processes.
Processing customer financial requests including payoff quotes, verification of mortgage, payment applications, and escrow inquiries.
Receiving and responding to customer correspondence, providing appropriate response or directing to the appropriate personnel for resolution.
Assisting customers with resolution plans through the use of forbearance agreements, loan reinstatement, loan modifications, deeds in lieu, and pre-approved short sales/total debt payoff.
Screening and analyzing customers for pre-qualification on loan modification programs, and utilizing a robust knowledge of programs to accurately assist with customer financial needs.
Providing liaison services between borrowers and relationship manager to identify and clear internal process hurdles, maintain compliance with program guidelines and aid in the continued profitability of the team.
Training and mentoring new Customer Care team members, reviewing policy and procedures for common functions, providing feedback to management about team member performance and execution.
Experience
0-2 Years
Level
Entry Level
Education
M.S. In Human Resources
Customer Care Coordinator/Operator Resume
Headline : Launch a career with a company where I can use my higher education, desire to learn and teach as well as recent customer service skills to build a long-term employee and employer relationship based on mutual growth and success.
First point and primary contact for Customers, End Users, and Sales Representatives.
Responsible for meeting all needs for order processing, inquiries, MSDS requests, and general information within the North American Customer Management Center.
Worked with internal departments, outside vendors, third party transportation and warehousing partners to provide accurate information and solutions to problems presented.
Effectively and efficiently addresses customer's special needs and queries, including resolution of complaints and issues.
Responsible for accurate and efficient entry and/or oversight of all customer orders, special instructions and changes.
Maintain acceptable metrics as set out by the Customer Service Manager.
Examples include but are not limited to: Average Speed of Answer, Calls/Lines per hour, Quality Monitoring, Order Entry Accuracy, CRM and ERP statistics.
Proactively develops and manages professional relationships with Customer contacts and internal organization.
Experience
5-7 Years
Level
Executive
Education
Customer Service
Customer Care Coordinator Intern Resume
Objective : Over 15 years' experience in professional environments, Exceptional communication skills, both verbal and written. I am fast paced and quick learner. Highly capable of handling multiple tasks and projects simultaneously. Able to relate to people at any level of business and management. I am dedicated, energetic, and reliable. Current CPR certification.
Skills : Microsoft Word, Excel, Customer Service, Administrative Support.
Description :
Interact with customer's to provide information in response to inquiries about products and services.
Scheduled service calls for customer's furniture to be repaired.
Followed up with customers with resolution if furniture could not be repaired.
Maintained and printed Furniture Technician's schedules on a daily basis.
Ordered parts for furniture Ensured that services were finalized by the end of the day.
Reviewed reports on a daily basis to try and resolve issues over the phone.
Business Administration Representative, Liverpool, NY Assist customers via our Live Platinum Protection Plan loop with their service needs including but not limited to: setting up service, delivery questions, status on part orders, resolutions, and questions about our plan.
Experience
2-5 Years
Level
Junior
Education
Computer Technology
Customer Care Coordinator Lead Resume
Summary : An accomplished and results-driven professional with a proven track record of achievement in office management, event planning, telecommunications, records management, data management, presentation development, vendor relations, program management, as well as strategic planning. With a strong attention to detail, ensures the accuracy of all information. Balances concurrent tasks to secure the completion of established objectives.
Skills : Customer Service Management.
Description :
Include handling to incoming telephone calls from members pertaining to their accounts, promotional mailings and statements, point accruals, redemption and other aspects of the Hilton Honors program.
Consistently providing top-notch service as well as assisting member with reservation sales.
Department of Defense Education Activity, Vilseck, Germany 1/2014-04/2014 Educational Aide (Special Education) Supported the special education instructional program for students with disabilities by providing assistance in teaching skills in toileting, feeding, eating, and personal hygiene.
Lifting, carrying, transferring, and facilitating the motor development of physically impaired students.
Also included observing and records student's behaviors and activities as well as tutoring students in reading and mathematics.
Performed a variety of administrative tasks submitting progress reports, updating students file.
Monitored students on playgrounds, in classrooms, hallways, restrooms, and cafeteria during recess and lunch periods ensuring proper behavior, and observation of safety rules.
Experience
7-10 Years
Level
Consultant
Education
Healthcare Administration
Customer Care Coordinator II Resume
Objective : Strong communication skills responsive to specific needs of clients. Developed time management and organizational skills Experience in targeted marketing campaigns. Experienced volunteer leader in neighborhood and PTA organizations.
Skills : Maps, AS400, Mission, Excel, Word, Multi line phones. Collections, Balancing, Budgeting, Problem solving, Customer Relations, Service Indusrty.
Description :
Responsible for accurate and efficient entry and/or oversight of all customer orders, special instructions and changes.
Effectively and efficiently address customer's special needs and requirements from order entry to shipping, including resolution of complaints and issues.
Analyze daily CSIM (Customer Specific Inventory Management) recommendations and monthly aged inventory reports, and following up with customers and sales for potential new orders.
Resolve customer feedback issues and involve the appropriate individuals or groups in issue resolution.
Proactively develop and manage professional relationships with internal and external customers.
Reviewing acceptable metrics, such as average speed of answer, calls/lines per hour, quality monitoring, and order entry accuracy.
Maintain expertise in utilizing Sealed Air systems and policies including ERP, voicemail, email, databases, order management, inventory, customer relationships, logistics and other support applications.
Experience
2-5 Years
Level
Executive
Education
MA In Business Administration
Customer Care Coordinator Head Resume
Summary : Enthusiastic customer service representative with in-depth knowledge of the medical field, medical authorizations, sales, account management and training. Technical Support Representative skilled at resolving complex customer service issues in a timely manner.
Offered technical and sales information to dealers and customers.
Developed client databases and documented sales.
Handled multifaceted clerical tasks (e.g., data entry, filing, and records management).
Communicated effectively with multiple departments.
Established strong relationships to gain support and effectively achieve results.
Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official correspondence.
Experience
7-10 Years
Level
Management
Education
BS In Psychology
Customer Care Coordinator/Associate Resume
Headline : Conscientious and decisive Administrative professional with extensive office experience in providing effective process management. Dedication to team success and continuous improvement. Demonstrated strong work ethic paired with proven communication and analytical skills ensuring operational efficiencies.
Skills : Office management.
Description :
Managed all Centex SB800 litigation claims providing pertinent documentation to both legal representatives and insurance claims adjusters; inclusive of buyer contracts, trade agreements and Accounting records, as needed.
Reviewed and completed Customer Care invoices applicable to all SB800 and insurance risk claims; all entered bimonthly based on Corporate AP deadlines.
Responsible for the Records Management of all archived documents for the Pulte Roseville office.
Review of existing files and retention timeframes.
Assisted with past and new Legal Holds, applying necessary holds to existing stored records.
Assisted with daily homeowner service request emails, responding to warranty inquiries based on current guidelines.
Documented all requests, and forwarded information to field personnel.
Responsible for daily homeowner online surveys submitted throughout the buying, building and closing process of their new home.
Experience
5-7 Years
Level
Executive
Education
BS In Business Management
Customer Care Coordinator Resume
Objective : Over 17 years' experience in customer service and business support. Accomplished in meeting business needs, working closely with teams and on an individual basis to meet the goals and expectations of the company.
Skills : Customer Service, Inventory Management, Accounts Payable, Manufacturing, Medical Insurance and Claims Processing, Tissue Banking, Team Leading, Quality Assurance, Safety Leading.
Description :
Review and process incoming and outgoing correspondence.
Assist with preparation for meetings, offsite events and other executive gatherings.
Prepare memos, meeting agendas and meeting minutes as directed.
Perform basic research, analysis and follow up related to Customer Care tasks assigned.
Interact with business owners and employees on behalf of the Vice President of Customer Care.
Develop presentations for the Customer Care executive team.
Maintain calendar for the Vice President of Customer Care.
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