Customer Care Support helps customers with complaints, queries, and doubts and provides them information on products and services. While the organization may vary, the duties carried out by these individuals are universally common and are listed on the Customer Care Support Resume as – assisting customers with orders and processing returns; responding promptly to customer inquiries, communicating with customers through various channels, processing orders, and applications; providing feedback on the efficiency of the customer service process; managing a team of junior customer service representatives, and ensuring customer satisfaction and providing professional customer support.
Hiring companies prefer to hire those with the following skills and abilities – the ability to stay calm and patient while dealing with upset customers, comfortable in using computers, experience working with customer support, bilingual skills, and strong communication skills. Formal education beyond a high school diploma or GED is not mandatory.
Objective : Developing and implementing performance management initiatives, and also Managing escalations raised by Team Leads and respond directly to customer questions/complaints/etc.
Skills : Microsoft Office, Accounting, Administrative Assistant, Scheduling.
Description :
Requested for Labor Quotes Prepare Quotes.
Checked Proposals to Final Quotes.
Scheduled orders by areas, or by room numbers or by floors.
Ordered with multiple floors need to be entered on separate Po's Design must be notified of any changes.
Verified that sales profile is correct in team.
Quoted using special pricing.
Verified installation, design, freight and fuel surcharges are included on the quote where applicable.
Experience
2-5 Years
Level
Executive
Education
A.A. In Office Systems Technology
Customer Care Support Resume
Objective : High energy Customer Care Support professional with extensive experience in Customer Service, Back Office Support and Mortgage Lending Operations. Experience entails leadership organizational skills, dependability and a team player that works well under pressure.
Skills : Microsoft Office Programs, Managing Skills.
Description :
Provided support to CCS (Customer Care System) application-an SAP system.
Reviewed all Customer Service remedy tickets.
Worked with the functional leads to understand business priorities and provide the business with updates for their high priority remedy tickets.
Facilitated bi-weekly calls with the functional area representatives to discuss any issues or concerns they may have.
Prepared and sent out timely communications to the functional managers and supervisors when there are system problems that are impacting their functional area.
Prepared appropriate communications for CCS end users regarding production moves.
Worked to provide more analysis upfront on individual remedy tickets before handing them over to the maintenance team.
Experience
2-5 Years
Level
Junior
Education
GED
Customer Care Support Resume
Headline : To establish a long-term career in a company where I may utilize my Customer Care Support professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Typing- 40 Wpm- Microsoft Office Programs.
Description :
Operated multi-line phone system.
Provided exceptional customer service and technical support for all service Leaco offers.
Troubleshoot for PC Operating systems, specifically IP configuration and email.
Troubleshoot hardware and software issues and identify network/applications issues.
Verified provisioning and diagnose device or Network issues.
Used various administrative department tools and on-line resources for customer resolution.
Used trouble ticket system (Quintrex)for tracking customer interactions and problems.
Experience
5-7 Years
Level
Executive
Education
General Educational Development
Customer Care Support Resume
Summary : Seeking a Customer Care Support position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Wound Care, Microsoft office, Clerical knowledge, Call Center, Training in Excel 2010.
Description :
Handled all tracking, tracing, and quoting customers' shipments.
Provided solutions to customers' shipping needs.
Upgraded and sold services, based on customers' needs.
Assigned specific accounts to monitor on daily basis, to ensure customers' service needs were met.
Maintained company metrics were met on daily basis.
Helped train, when needed Haz-Mat recertification's, for drivers and freight handlers.
Provided support for Dept.
Experience
10+ Years
Level
Senior
Education
MS
Customer Care Support Resume
Headline : Collaborating with other functions (Tech, Ops, Product, etc.) to stay up to date with customer service policies, product knowledge, ops procedures and inform future changes to policies/procedures, Developing and implementing strategies to improve internal practices and processes and build the knowledgebase of policies, procedures, and best practices,
Skills : MS office, Care Support.
Description :
Submitted and fulfilled requests from the customers for documents and or informational disputes on their accounts.
Reviewed accounts with credit disputes and verifying all information reported to the credit bureaus is accurate.
Able to catch on very quickly when learning something new.
Used Listening skills and attention to detail are imperative in any customer care position.
Handled and answered any issues, while maintaining professionalism at all times.
Evaluated customer's concerns and resolve problems to customer satisfaction.
Demonstrated and practiced regularly the skills necessary to handle any Technical Support call type that is routed through Leaco including billing questions.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Care Support Resume
Objective : Strategic, highly qualified professional with several years of experience in the customer service industry. Proven ability to manage projects, lead successful business operations, and oversee business operations. Adept at developing and implementing effective strategies, policies, and procedures. Seeking a challenging and innovative position that offers room for growth and professional development.
Skills : Care Support, MS Office.
Description :
Supported various customer service functions with an emphasis on working externally with clients to educate, advocate and engage as valuable partners.
Displayed keen benefit knowledge by resolving benefit inquires with exceptional accuracy and clarity while exceeding corporate quality standards.
Provided analysis of claim adjudication trends and identified training opportunities for staff.
Ensured compliance with regulations and controls by examining and analyzing records, reports, operating practices, and documentation; recommending opportunities to strengthen the internal control structure.
Confirmed that all activities related to follow-up functions met department requirements, maximized revenue collection, and achieved leading practice levels of performance.
Demonstrated solid business, financial, and program analysis capabilities including cost benefit analysis, cost-effectiveness, economic and system evaluation skills.
Answered over 80% of all customer care calls and provided 95% of all customers with accurate parts for appliances and other Sears products.
Experience
2-5 Years
Level
Executive
Education
Bachelors Of Arts In Marketing
Customer Care Support Resume
Objective : As a Customer Care Support, responsible for demonstrating strong communication skills through active listening, understanding the customer's needs and identifying actions to help him/her achieve their objective quickly, Providing exceptional customer care in a fast-paced environment.
Skills : Care Support, Customer Service.
Description :
Conversed with clients by telephone by providing support for ACT Aspire Online Assessment clients such as Teachers, Administrators, District Administrators, and State Administrators around the United States.
Conversed with clients by telephone on how to create a database for students and teachers in ACT Aspire Portal, for Computer-Based and Paper-Based Testing.
Provided information about how to create, start and end test sessions.
Provided information on how to use Testnav 8 and Proctor Caching(if applicable).
Maintained knowledge of past and current test reports.
Conversed with clients via electronic mail or telephone to address questions or complaints about products, policies, or shipping methods.
Opened, date-stamped, identification, and delivery of all mail items received.
Experience
2-5 Years
Level
Executive
Education
Diploma
Customer Care Support Resume
Headline : Diligent and driven Customer Support agent who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management, and organizational skills.
Skills : Microsoft Office, Customer Service, Money Management, Customer Service, Technical Support, POS, Windows XP, Management, As400, BB, Payment Processing.
Description :
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Provided cross-training to several staff members.
Demonstrated mastery of customer service call script within specified time frames.
Completed research and validation of delivered items as needed.
Experience
5-7 Years
Level
Junior
Education
High School Diploma In General
Customer Care Support Resume
Headline : As a Customer Care Support, responsible for Collaborating with Part Sales Team to assist with sales, creation of orders and all processes that are related, Providing administrative support to the Customer Care Department, assisting leadership and team members with various projects.
Skills : Planning Skills, Researching Skills.
Description :
Processed letters and special mailings as requested, including folding, stuffing, postage application, batch balancing, and mailing.
Assessed problems with appliances and farm products to ensure customer orders the correct part to make repair Order parts for 100% of sold products.
Assessed and documented order and resolved 100% of billing statement errors.
Facilitated and prepared the CCS-Customer Service Requirements Documents to support the CCS BUG enhancements.
Researched daily issues and answer daily calls and emails sent from Customer Service business representatives.
Identified if any special tagging is required in the field, at the existing or new location.
Started out in our Rapid Response Team taking inbound calls from clients, enter payroll & tax information, and answer their questions.
Experience
5-7 Years
Level
Executive
Education
GED
Customer Care Support Resume
Objective : Assisting with credit-related memberships, services, and product offerings; advocate for solutions that will help callers improve their creditworthiness, Effectively using systems to capture customer data and actions; accuracy and compliance are an absolute must.
Skills : Phone Experience, Customer Support, Personal Care, Time Management, Radio Experience.
Description :
Took the initiative to meet and exceed client expectations.
Recognized, researched, and delivered solutions to clients with your keen problem-solving skills.
Built your skills and knowledge through the completion of self-study training modules to successfully complete required training.
Built relationships with clients to establish trust and drive retention.
Increased client awareness of Paychex services and applicable payroll regulations.
Developed and executed team deployment strategy to meet target SLAs.
Actively managed and oversaw requests across all customer channels (phone, social, e-mail, etc.).
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