Customer Contact Representative Resume Samples

A Customer Contact Representative acts as a liaison and provides product/service information and resolves all emerging problems that customers might face with efficiency or accuracy. A well-drafted Customer Contact Representative Resume mentions the following core duties and tasks – managing large amounts of incoming calls; generating sales leads; identifying and assessing customer’s needs; building sustainable relationships and trust with customer account; meeting customer service team sales targets; keeping records of customer interaction, and taking the extra effort to engage customers.

The most sought-after skills for the post include the following – a passion to help others, patience and empathetic; confidence in troubleshooting and investigating; knowledge of resolving customer complaints; strong phone contact skills; and familiarity with CRM platform. Formal education further than a high school diploma is not needed.

Customer Contact Representative Resume example

Customer Contact Representative Resume

Objective : To pursue a secure position in Customer Contact Representative with a well-established organization that will lead to a lasting career, Handled customer inquiries, complaints, billing questions and payment extension/service requests, Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions, Interfaced daily with internal partners in accounting, field services, operations and consumer affairs divisions.

Skills : Microsoft, Computer, Customer Service.

Description :

  • Resolved all support or service related issues through to the appropriate internal departments.
  • Responsible for investigating and resolving customer issues to achieve customer satisfaction.
  • Answered inbound customer calls for billing concerns, service outages, connects, and disconnects.
  • Assisted customer contact center representatives with computer related issues.
  • Able to maintain confidentiality and discretion in business relationships.
  • Handled incoming calls for orders, service and product information regarding kci.
  • Maintained and updated information in customer database Provided customers with basic information on features of products and services Assisted.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelors degree


Customer Contact Representative / Customer Engagement Specialist Resume

Objective : As a Customer Contact Representative, responsible for to perform analysis and troubleshoot, as requested, call center, general operations and program reporting, and successful candidate to support Brand and Corporate initiatives conducting internal and external analysis.

Skills : Detail Oriented, MS Word, Decision Making.

Description :

  • Responsible for the setup and management of the internal systems, including support and training for brands.
  • Successfully communicated and worked with brand presidents, officers, external contacts, and internal departments to perform responsibilities.
  • Performed phone line analysis and make recommendations for improvements, at all national call centers and within brand operations.
  • Worked with brand and business representatives to address support needs and answer questions.
  • Performed phone line analysis for local and franchisee usage and make recommendations to brands to add/remove/charge lines.
  • Tested phone lines at all major providers and provide reporting analysis.
  • Worked with brand or franchisee representatives to address business-level profile changes and needsUse and continue paperless document management systems.
  • Maintained confidentiality of personal information, Interfaced with others in a professional manner and be a trusted go to person.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associate Degree


Customer Contact Representative Resume

Objective : As a Customer Contact Representative, responsible for to provide support to customers via telephone, Activitie professionals completing works incoming calls, identifying customer issues, diagnosing technical problems, offering solutions, promoting products and services, building client relationships, and maintaining conversation records.

Skills : Customer Service, Multiline phones, Activ listening, Selling abilities.

Description :

    1. Answered incoming calls and assisted customers with questions or concerns about accounts and services.
    2. Addressed billing questions, processed payments and negotiated payment arrangements when necessary.
    3. Generated and routed service orders such as outage notifications, natural gas emergencies and field maintenance to appropriate departments.
    4. Communicated with dispatch of field technicians necessary.
    5. Verified customers information and uphold FCC privacy policies.
    6. Processed return mail and update customer accounts to reflect correct address and contact information.
    7. Promoted new products and services.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associates

Customer Contact Representative Resume

Objective : Customer Contact Representative with 2+ years of experience in proficienting in customer service and cashier duties, Passionate, and motivated, with a drive for excellence, Able to learn new tasks quickly and proficiently in growing key customer relationships, Represented establishment with a professional demeanor.

Skills : Excel, Internet Applications, Microsoft Applications.

Description :

    1. Used computers for various applications, such as database management or word processing.
    2. Answered telephones and gave information to callers, take messages, or transfered calls to appropriate individuals or locations.
    3. Created, maintained, and entered information into databases.
    4. Greeted or called and handled inquiries or directed to  appropriate persons according to their needs.
    5. Conducted searches to find needed information, used such sources as Internet and national directory.
    6. Listened to customer requests, referred to alphabetical or geographical directories to answer questions and provide telephone information.
    7. Suggested and checked alternate spellings, locations, and/or listed formats to customers lacking details or complete information.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor's

Customer Contact Representative/Customer Center Resume

Objective : As a Customer Center, responsible for to prepar, conduct and evaluat new hire training, facilitates new hire program for sales contact center associates and managers, updating class materials, works directly with business partners, maintains associate training scorecards, monitors completion of required training programs through the company LMS, class set-up, coach, train and mentor new associates.

Skills : Customer Service, Caregiving, Administrative, Training.

Description :

  • Facilitated new hire training for new consultative sales contact center associates, includes training in policies and procedures in addition to technical and soft skill training, New hire training programs range 2-4 weeks in length and are offered both during the day and in the evenings.
  • Modified new hire training materials as required.
  • Partnered with business owners and support partners on new hire performance during and after training.
  • Worked with the Solution Center on timely resolution of tickets and login issues.
  • Partnered with Training Manager and others for program improvements, new program development, administrative support, resource requests, etc.
  • Monitored calls to identify strengths and opportunities in new associate performance.
  • Provided training support beyond new hire classes as required.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associates

Customer Contact Representative Resume

Objective : Efficient, independent worker with Customer Contact Representative initiative to complete challenging tasks Excellent communication and organizational skills with a professional demeanor gained through extensive interaction with the public, Able to follow instructions and capable of making responsible for decisions without supervision Experience with multitasking in a variety of steady and fast-paced settings.

Skills : Microsoft Word, Basic Office Equipment Experience, CPR, AED, EKG, Phlebotomy, & First Aid Certified.

Description :

    1. Responsible for answering incoming calls to the various centers and processes medical service requests and telephone inquiries/requests with strict adherence to policies and procedures.
    2. Identify patient needs over the phone and assists with scheduling appointments and gathering and updating patient information to ensure smooth patient flow and cut down on wait times.
    3. Makes follow up calls to patients and processes patient referrals.
    4. Skills Used Strong interpersonal/customer service skills including the ability to assess patient needs and create a positive experience with all telephone encounters.
    5. Strong listening, verbal and written communication skills with a wide variety of individuals and team based environment.
    6. Strong organizational skills; working at a fast pace involving multiple takes while maintaining strong attention to detail.
    7. Basic computer skills that include a combination of experience in Microsoft Office applications, e-mail, and data entry experience.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
BA In Diagnostic Medical Sonogrpahy

Jr. Customer Contact Representative Resume

Objective : As a Jr. Customer Contact Representative, responsible for hardworking individual with earning reputation for quality results gained while working in a deadline driven multi-tasking environment focused primarily in a banking and customer service business.

Skills : Dispatching, Customer Service.

Description :

    1. Assisted customers with billing issues, Assisted customers in updating account information.
    2. Assisted customers in establishing new service accounts for both small business and residential.
    3. Followed all jurisdictional guidelines in service initiation and for correctly billing deposits on newly established accounts.
    4. Issued work orders for multiple service requests by customers.
    5. Assisted with incentive campaigns for the company.
    6. Coordinated with multiple internal departments to ensure all issues were resolved accurately and efficiently.
    7. Processed orders/credit card payments for products and subscriptions on behalf of affiliates Attempt to retain clients subscriptions and auto.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BA

Customer Contact Representative Resume

Objective : As a Customer Contact Representative, responsible for to support customers of a leading player in the technology industry, and responsible for involving answer to inquiries related to products available through online store.

Skills : Computer Navigation, Communication Skills, Predictable Attendance, Multitasking.

Description :

    1. Provided high caliber Customer interaction as measured by call monitoring, call audits, and customer satisfaction surveys.
    2. Presented to the public a strong working expertise in all client supported products.
    3. Ensured innovation and quality in all Customer interactions as measured by call monitoring and customer satisfaction survey.
    4. Captured all required data elements in internal Online Store and other systems of record as required by training and operational procedures.
    5. Maintained a general awareness of clients strengths in the industry. 
    6. Assisted Customers by answering queries relating to their order status, changes and delivery timeframes.
    7. Demonstrated self-assurance in communicating with customers and possess excellent rapport building skills.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED

Customer Contact Representative Resume

Summary : As a Customer Service Representative, responsible for receiving and processing calls from customers, serving as end-to-end point of contact for customers, and resolves customer issues, Collaborating with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.

Skills : Microsoft Office, Outlook, Live Chat.

Description :

    1. Monitored a variety of alarm systems, and ensure that all are in proper working order.
    2. Assisted existing commercial and residential customers in resolving issues, Provided service quotes for new customers.
    3. Established customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
    4. Provided customer retention by providing high level customer service and offering alternatives to cancellation request.
    5. Averaged answering approximately 100 inbound calls per day.
    6. Averaged answering calls in fewer than 12 seconds.
    7. Established understanding of customer needs, issues, and requests.
    8. Interacted with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelors

Customer Contact Representative Resume

Summary : To obtain Customer Customer Contact Representative Position in excellent and innovative fast paced environment, able to utilize previous work experience in sales and customer service.

Skills : Strong customer, interpersonal, Sales and telephone Excellent, Analyzing Skills.

Description :

    1. Answered questions regarding status of various accounts and resolved problems or complaints from customers via telephone or by written correspondence.
    2. Explained policies, regulations and rate structures.
    3. Processed adjustments, returned checks and refunds.
    4. Completed a variety of forms and prepare account summaries and reports.
    5. Calmed angry callers, repaired trust, located resources for problem resolution and designed best-option solutions.
    6. Conducted collection activity on active and inactive accounts.
    7. Carried out a full range of administrative and technical assistance to individuals and businesses primarily through telephone contact.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associates