A Customer Information Specialist is a specialised service professional who undertakes duty for processing complaints and issues relating to customer’s products and services. While the job title may vary, the duties performed are universally the same and listed on the Customer Information Specialist Resume as – responding to customer queries and delivering them the needed information through live chat, video, phone, and email; escalating serious complaints and issues, collecting and updating customer information, identifying common problems and escalating them to management as required, providing training to new customer information agents, and familiarising with new products and services as introduced.
The most sought-after skills include – the ability to respond well under pressure, fluency in speaking more than two languages, superb written and verbal communication skills, sound judgement and excellent problem-solving skills, and prior work experience. A bachelor’s degree in business or communication is preferred.
Summary : Customer Information Specialist professional with over 12 years of experience; able to handle a high volume of customer calls in a fast paced environment with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications, outstanding problem solving and negotiating skills.
Skills : Microsoft Word, Excel, PowerPoint, Access, Outlook, MS Money and QuickBooks.
Description :
Stepped in as Senior Regulatory Specialist for three weeks, completing nutritionals and internal requests while continuing to fulfill my regular duties as a Customer Information Specialist.
Utilised Genesis software to complete an average of 125 nutritionals a month.
Made recommendations for Whole Grain Council Stamp based on finished product nutritionals, as well as, suggestions for food labels in accordance to Federal regulations.
Fulfilled customer requirements for nutritional's, MSDS, allergens, kosher certificates, data sheets, and various documents.
Completed customer questionnaires for various plants, procedures, and products.
Reviewed customer specifications and requirements on incoming orders.
Participated in Agility team meetings in order to make the utilization of the raw material documents more proficient.
Experience
10+ Years
Level
Senior
Education
GED
Customer Information Specialist Resume
Summary : Customer Information Specialist is responsible for Collecting and maintaining data from customers in a variety of formats using technologies ranging from simple field checks to sophisticated market research tools, Providing high quality customer service by completing tasks with a minimum of errors and as quickly as possible, Analysing, interpreting and share customer data across organisations to determine the best target audience for promotional material and marketing activities.
Skills : Customer Service, Promotions, Communications, Logistics, Sales, Excel, Word, Access, PowerPoint, HTML, Web Design, Social Media.
Description :
Answered incoming claimant calls, according to productivity and quality standards.
Strived to return all voice mail messages within call center expectations.
Accessed claimant's record on the system (past notes, completed fields, actions); interprets, gathers, and conveys information to the caller (claimant, Social Security Administration, Disability Determination Service, Office of Disability Adjudication & Review).
Responded to claimant questions with courtesy, empathy, and professionalism.
Demonstrated tact and diplomacy in handling problem solving situations with claimants, Office of Disability Adjudication & Review Social Security.Performs vital data entry in case management system.
Accurately and thoroughly documented talk notes of all conversations and actions.
Demonstrated technical knowledge and application with respect to all 5 levels of Social Security disability process.
Experience
7-10 Years
Level
Management
Education
MS
Customer Information Specialist Resume
Summary : Highly motivated Customer Information Specialist with an extensive background in customer service and sales. A 'self-starter' and able to problem solve complicated tasks. Recently moved to Mid-Michigan. Highlights: Excellent communication skills, Strong work ethic, Organised, Exceptional customer service, Technology Proficient, Sales expertise.
Skills : Proficient In Microsoft Excel, Word And Powerpoint.
Description :
Provided excellent customer service online through email, chat and phone requests.
Listened to and solving customer complaints.
Worked to give a wonderful customer experience to every customer by being the voice of the bank.
Helped create job and training booklets for my department.
Headed up the Apple Pay problems in my department.
Gave valuable insight on how to train new employees for the call center.
Used Multitasking, computer tech skills, diffusing problems and coming up with a solution.
Experience
7-10 Years
Level
Management
Education
Diploma In Education
Customer Information Specialist Resume
Headline : To obtain a Customer Information Specialist position that will enable me to use my strong organisational skills, educational background, and ability to work well with people.Conduct direct mail campaigns to promote products or services related to a companys core business and provide targeted marketing materials that meet the needs of customers. This may include writing the marketing materials and either creating them or providing technical assistance in designing them (e.g., creating graphics or databases).
Skills : Microsoft Word, PowerPoint, Excel And Access, BRIO, Hyperion Essbase, Visio, Quicken Finance Software, Asset Manager, Business Objects, And Tableau.
Description :
Represented employer in external account meetings presenting process improvements tactics and service level agreement performance reports with intent to decrease customers down time.
Identified potential revenue and contract re-negotiation opportunities.
Prepared monthly/quarterly and year-end performance reviews as well as product reliability and frequent adhoc reports as requested.
Promoted to senior level position within the Global Customer Reporting Solutions team, which enabled me to distribute new accounts, work load and direction within the team.
Represented team employees in worldwide company feedback/improvement project as a means to communicate concerns, tools needed and training.
Collaborated with Women at Work Committee in planning and presenting the Women's Executive Leadership Project for Bay Area corporations.
Presented onsite leadership seminars.
Experience
5-7 Years
Level
Executive
Education
B.A. In Human Development
Customer Information Specialist Resume
Headline : To secure a Customer Information Specialist position with a company where I can grow professionally and contribute my skills in a long term position, Define the product strategy and road map, Defining the customer service goals and objectives, Developing a strategy for responding to customer issues and complaints, and also Supporting company policies regarding privacy and security.
Skills : Bookkeeping And General Office Management.
Description :
Represented company to customers in marketing-centric role within Customer Relationship Group at North American Headquarters.
Managed customer queries in high-volume, in-bound call center environment.
Responded to public relations and controversial issues as face of company.
Reported actionable feedback to other departments to address customer concerns and suggestions.
Built structure for responding to web-related contacts by writing 100+ scripts approved by marketing team and used as standardized responses to customer questions; created on-message points customized to multiple consumer types.
Created and launched Twitter page to connect consumers with Michelob brand; built base of loyal followers while meeting all age liabilities and restrictions; launch generated national exposure for brand.
Tracked key consumer demographics and reported relevant information to Brand Team in order to tailor highly targeted content for key customer segments.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Customer Information Specialist Resume
Headline : Customer Information Specialist is responsible for Using social media to engage with customers, Developing hardware/software solutions that solve problems for customers, Providing technical support to other departments who need it (e.g., engineering), Interacting with customers on a daily basis via phone, email or in person; provide updates on progress of projects as needed; provide technical support as requested by customers/vendors.
Skills : 4-40 License, CPR First Aid/AED Certified , Typing Speed 75 Wpm, 45 Hr Child Care Certificate.
Description :
Prepared and sent billing records.
Maintained and improved typing speed and accuracy.
Kept client information confidential and maintaining a professional atmosphere.
Assisted for customers who may have a hearing or speech loss.
Provided customers with detailed information about USPS (United States Postal Service).
Provided claimant insight to the process and program requirements.
Associated Wholesale Grocers, Kansas City, KS 7/2003- 7/2008 Attended AIB Food Safety and Quality Seminar (HACCP).
Experience
5-7 Years
Level
Executive
Education
Bachelors In Public Administration
Customer Information Specialist Resume
Summary : Motivated team player with strong communication skills and the ability to work independently or within a team setting. Strengths include: Attention to detail Analysing complex data Understanding and applying procedures and regulations.
Skills : Highly organised, Flexible, Business professional with experience in customer service.
Description :
Answered specific questions from internal or external customers.
Answered inbound calls from Allsup claimants, the Social Belleville, IL.
Attended ASI Fundamentals of Auditing Seminar.
Trained peers working with these customers.
Assisted with collection of lost revenue, working with order processing department.
Participated in user acceptance testing before system upgrade and conference call analysis.
Verified all Wire transactions and scan for documentation.
Experience
7-10 Years
Level
Management
Education
MS
Customer Information Specialist Resume
Summary : Objective is to lift others up and to pour energy, dignity and optimism into each person. My goals include helping people gain higher quality of life, coordinating with families as applicable, and helping people achieve their best life. With the multi-faceted aspects of working with behaviourally and intellectually challenged clients, I require of myself the utmost preparation to successfully and efficiently serve as a staff member.
Called center customer service phone representative.
Performed a variety of functions: operated multi-line phone system, provided customer service to Social Security Disability claimants, Social Security Administration personnel, and other personnel involved in disability claims.
Performed some research work for disability claims in process.
Recognized for my ability to diffuse and counsel claimants, who were at times suicidal, in a positive manner.
Answered customer's call and conducted a search for the telephone number they wanted and then gave the correct report.
Gave driving directions and movie times.
Provided credit for customers who received wrong numbers or bad customer service and handled some supervisor calls where I did more in depth searches and procedures.
Experience
10+ Years
Level
Senior
Education
Associate Of Arts
Customer Information Specialist Resume
Summary : Obtain a Customer Information Specialist position as a team player in a people-oriented organisation where I can maximise my experience working in a challenging environment, Develop and implement communications plans to track and measure the success of the Companys customer interactionsEnsure all communications material is accurate, up to date, relevant and concise, Working with product teams to ensure all communications are easy to read and understand.
Performed maintenance functions to ensure concise and accurate information is available for clients.
Verified and analysed account information and submitted mailings that clients should receive such as customer statements and proxies.
Processed daily work in accordance with established production standards.
Setup remittances of dividends.
Remained current on company and department policies and procedures.
Analysed information, keyed provided information for migration purposes.
Experience
10+ Years
Level
Senior
Education
Bachelor's
Customer Information Specialist Resume
Summary : With strong social and communication skills, solving problems comes easily due to my analytical nature. Confident and creative, I work well independently or in teams, but always enjoy a challenge. Accustomed to managing multiple projects on tight timelines, wearing many hats, and handling sensitive topics with ease and discretion.
Skills : Microsoft, Excel, AS400, Wireless and financial industries, Proven ability to build productive relationships resolve complex issues, Create a win/win customer loyalty and balance corporate and client needs.
Description :
Performed a variety of functions: operated multi-line phone system, provided customer service to Social Security Disability claimants, Social Security Administration personnel, and other personnel involved in disability claims.
Performed some research work for disability claims in process.
Recognized for my ability to diffuse and counsel claimants, who were at times suicidal, in a positive manner.
Ran Scripts to test accuracy of electronic file changes.
Maintained team accuracy by visually verifying teammate's data entry Previous to 2000 worked in the production plant producing checks, and loan coupon books.
Responsible for notifying all appropriate staff as well as overhead announcements during hospital wide codes and alarms.
Ordered supplies and monitor supply levels for the Operations Center - Maintenance of all bank stop payments, including fileing, pulling deleted/stopped, and automatically deleted.
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