A Customer Sales Specialist joins the sales team to provide support to the sales representatives and help the customers with their buying process. A well-written Customer Sales Specialist Resume indicates the following duties and responsibilities – providing troubleshooting assistance for customer orders, account statuses; providing data and guiding the sales team; developing and monitoring performance indicators; managing the sales tracking tools and reporting on important information; managing sales tracking tools; keeping records of sales trends; and suggesting sales process improvements.
Sample resumes commonly highlight the following skills – proven work experience, hands-on experience with ERP and CRM systems; proficiency with MS Office Suite, mainly MS Excel; solid understanding of sales principles and customer service practices; multitasking skills; and motivational skills. A degree in marketing or sales is a common background of these specialists.
Objective : To work as a dedicated Customer Sales Specialist in a creative atmosphere and have the opportunity to use my abilities and skills and to grow with the organisation.
Skills : Marketing Skills, Customer Service, Networking, Problem Solving.
Description :
Partnered with the marketing teams to provide insight about best practices for displays and development of product pitches in order to boost sale projections.
Recognized as a Top Earner, manages traffic flow of over customers during sales events.
Built rapport with customers and accurately assess their needs in order to make recommendations and up sell in order to achieve sales goals.
Promoted to specialist , selected to train new hires and supervises their progression to ensures the highest quality of service and brand integrity is maintained.
Worked with customer decision makers to understand and achieve customer short term and long term goal and drive adoption of Apollo's core products for all new users.
Learned about the customers current sales stack, and coach them on how to achieve their desired outcomes between all their tools.
Consulted with customers to build strong go-to-market strategy leveraging Apollo and develop strategic plans to improve client results.
Summary : Highly organized Customer Sales Specialist / Customer Account Specialists with the ability to multi-task and prioritize effectively. Able to work well in high-pressure situations and manage high-volume workloads.
Skills : Sales, Support, Microsoft Office, Accounting, Customer Services.
Description :
Provided exceptional service to the customer through timely and accurate communication.
Proactively communicated the status of all open orders to the customer.
Developed the daily load plan, scheduled and tracked all loads for customer.
Facilitated problem resolution for any order not meeting customer needs.
Managed customer orders from time of receipt to delivery.
Processed EDI and non-EDI orders, ensuring all relevant information is present and accurate.
Worked closely with sales to understand and execute the customer plan.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Customer Sales Specialist Resume
Headline : Over 5 years of Experience in B2B sales, retail management, and participated in various Marketing projects for Fortune 500 companies, Interested in Outside Sales, Digital Marketing, and Marketing department for a corporation, Enjoyed using creative ideas in order to help companies and local business owners achieve their personal and financial goals.
Skills : Microsoft Word, Excel, PowerPoint, Outlook, Outside Sales, CRM, Management, Inventory Management, Digital Marketing, Social Media, Advertising Sales.
Description :
Responsible for sales of the company's system and/or product to new and existing customers.
Developed expansion strategies to further retain and penetrate existing accounts.
Utilized Account Management System to develop a routing plan and appropriate call frequency as well as document sales activity.
Assisted or conducted prospect/customer surveys and conversions and set up of new customer locations.
Secured and submited customer orders for processing utilizing wireless ordering technology.
Checked accuracy of incoming orders, and unpacked and put away stock where appropriate; manages returns as necessary.
Participated in customer training seminars and sales presentations from cold call to conference.
Experience
5-7 Years
Level
Executive
Education
Bachelors Of Science
Customer Sales Specialist Resume
Headline : Proven ability to work in diverse areas and known for initiative and willingness to accept responsibility. Demonstrated business acumen and ability to meet deadline commitments with professional accuracy and discretion. Expertise in purchasing, distributing and accurate record keeping.
Skills : Customer Service, Sales, MS Office, Mathematical Concepts, Team Work.
Description :
Processesed customer requests and inquiries: quotes price and delivery information; followed up with customers and representatives on quotations.
Researched and matched internal and external data points created a quote in the CRM system requiring manual data entry.
Processed return orders by issuing return material authorization and validating returns; entered replacement orders.
Reviewed open orders to assure products are being delivered in a timely fashion and provide accurate and timely responses to inquiries, questions, and customer escalations and escalate internally as necessary to acquire the responses timely.
Administered customer purchase orders; accepted and entered customer purchased orders; conducted purchase order reviews.
Communicated with customer; confirmed or acknowledged orders; completed change notices on new or existing parts.
Verified customer to company design; crossed reference; worked with engineering to meet customer requirements or communicate exceptions.
Interacted with various members of the Operations team to expedite status changes and remedy or address customer inquiries.
Objective : Highly qualified Customer Sales Specialist / Customer Success with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.
Worked with the Customer Success team to ensure top customer satisfaction by resolving issues and finding quick, viable solutions through our main communication channels (calls, emails, and chats).
Turned distresse customers/situations into opportunities to delight our customers through product knowledge, retraining efforts, and exceptional communication skills with a positive attitude.
Focued on building relationships with customers to ensure renewals, via planned and focused engagements via phone calls, chats, and email communication.
Completed hand-off process from Sales to Customer Success, Conducted engaging onboarding walkthroughs to train new customers on the functionality and effective applicable user settings.
Completed efficient and engaging new customer follow-up check-ins on all assigned new customers.
Completed efficient and engaged existing customer check-ins prior to renewal on all assigned customers.
Assisted with any chat in and/or call in as needed.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Customer Sales Specialist Resume
Objective : Highly dedicated and professional Customer Relations Specialist is responsible for outstanding records it provids superb customer service, Adepts at handling multiple simultaneous service requests with completes accuracy and courtesy.
Skills : Good relationship-building, Customer Service Skills, High organizational Skills, Project management Skills, Communication Skills, Multi tasking.
Description :
Worked with customers via inbound calls to resolve problems with online billing services.
Scheduled any needed follow-ups for issues not immediately resolved.
Provided customers with product and service information.
Worked closely with resource management to ensure proper protocol was followed.
Entered customer information and administered assessments.
Distributed transportation to customers and reconciles monthly transportation reports.
Compiled and analyzed information from a variety of sources to assist in the preparation of reports.
Facilitated reconsideration orientations for those customers that met exemption qualifications.
Experience
2-5 Years
Level
Executive
Education
BS In Business Administration
Customer Sales Specialist Resume
Summary : Customer Service Representative is responsible for managing and overseeing production of the job from start to end, it includes quality control as well as sustaining and developing of relationships with clients, Responsible for working directly with customers, sales and production to ensure job is completed correctly.
Skills : Customer Service, Communications, Sales,Work Under Presure.
Description :
Ensured excellent relationships between staff and customers requiring strong organizational work habits, good judgment, excellent communication skills, and follow-through on time-sensitive activities.
Worked with our shipping department to ensure projects are completed on time and shipped/routed as required.
Personally acted as the representative on behalf of the customer in all activities. Included but not limited to reviewed proofs with a customer and notified the customer of alteration charges.
Serviced the customer by problem solving, gathered and transmitted information as needed.
Answered phone calls to assist customers with placing orders on the website, researched order statuses, and solved any issues that arise.
Designed name badges on our website (using the online tool available to customers).
Entrusted to an active role in the new hire process, evaluating prospective new employees and training new hires.
Experience
10+ Years
Level
Senior
Education
BS
Customer Sales Specialist Resume
Headline : Acute Care Sales Specialist is responsible for sales of Optum Infusing Services products, programs and services in assigned geographical areas to specific target groups, Specialist leverages specialized knowledge, skills, and services of the organization to assist with coordination of infusion care for patients with complex health care needs to provide a comprehensive, coherent, continuous response to a patient's unique care needs.
Skills : Telecommunication, Accounting, Health Care, Case Manager.
Description :
Identified prospective, high volume clients in target groups for assigned area, Secures appointments and qualifies these accounts.
Ensured that branch staff are informed of all target accounts and specific client needs in order to insure proper servicing of the client.
Conducted follow up on all maintenance accounts to ascertain continued satisfaction with Optum Infusion Services and identify areas to increase business.
Served as liaison between the account and the branch to facilitate communication and resolve problems if they occur, Routinely conducted quality assurance activities through reviews, meetings, reports and observation of results, according to professional practice standards and regulatory compliance.
Evaluated and monitored program needs, identifies unmet needs and works with referral source and internal partners to revise services as program needs change. Provides feedback to Optum Infusion Services management on sales issues, customer and patient satisfaction / complaints, etc.
Refered all prospects outside of assigned geographical area to the VP of Sales for potential reassignment.
Attended weekly sales and staff meetings and participates in sales conference calls.
Experience
5-7 Years
Level
Executive
Education
BS
Customer Sales Specialist / Product Support Specialist Resume
Headline : Product Support Specialist is responsible for handling customer's technical issues, Essential work highlightes on a Product Support Specialist assisting the development team, creating pricing strategies, running product promotional activities, addressing customer problems, and recommending product revisions.
Skills : Communication Skills, Troubleshooting, Organization Skills, Management.
Description :
Provided internal support to Tier-1 personnel with ranging from client escalations to assistance with product-related inquiries where further assistance is requested.
Developed FAQ documents for internal/external knowledge base and client forums for product resources.
Conducted internal product training for newly-hired Tier-1 employees.
Established relationships with implementation team for new customers transitioning to utilizing the product after their implementation training completed.
Configured, testes, installed, trained, and supported a variety of Point-of-Sale solutions.
Worked closely with a team of six people on a help desk that operated a day, with a customer base of locations across different clients.
Designed the NCR Aloha POS Database that is currently in use at nearly 400 locations of a very well-known fast food chain.
Managed and tracked projects for various Point-of-Sale solutions.
Objective : Outgoing and resourceful Customer Sales Specialist with over ten years of experience consistently meeting and exceeding productivity goals. Proven ability to troubleshoot and resolve issues quickly. Maintains high level of patience, professionalism, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skills : Business Acumen, Social Selling Storytelling, Active Listening, Objection-Handling.
Description :
Partnered with the marketing teams to provide insight about best practices for displays and development of product pitches in order to boost sale projections.
Recognized as a Top Earner, managed traffic flow of over customers during sales events.
Promoted to specialist within 3months, selected to train new hires and supervise their progression to ensure the highest quality of service and brand integrity is maintained.
Acted as the Customer Sales Specialist in the office, which involved both increasing customer base and expanding existing customers' policy line.
Utilized lead lists and existing book of business to develop clientele and increase retention.
Handled customer service and underwriting tasks.
Worked with the department supervisor to create monthly business plans.
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