Customer Service Account Representative Resume Samples
The role of a Customer Service Account Representative is to manage the assigned client accounts and address customer concerns and contact prospects as a means to expand the account portfolio. Typical duties have seen on a Customer Service Account Representative Resume include the following – acting as the main point of contact for customers; negotiating contracts and handling paperwork; following up regularly with customers even after the sales are completed; responding to customer queries; passing on issues to account manager; presenting new or additional products and services to customers; approaching potential clients through cold-calling and email, and sending reports on sales activities.
Apart from proven work experience, the following skills are expected on the resume – the ability to work in a fast-pacing work culture; strong negotiation skills; effective communication skills; strong background in sales or customer service; proficiency in all MS Office applications; and the ability to multitask. It is common to see on the resumes a high school diploma or a GED.
Objective : Interested in a company that will utilize skills as well as continue to allow them to grow; whether that be in depth or breadth. Self-motivated and reliable. Experienced working in fast-paced, dynamic work environments.
Skills : Sales And Coordinating, Customer Relations, Teaching.
Worked directly with roughly 300 customers and multiple sales teams, nationally, and dozens of merchandise providers internationally, as well as a network of other multi purpose professionals.
Answered phone calls and reply to emails, enter and submit orders, ensure accurate spelling etc.
Offered alternatives if an item was discontinued or otherwise unavailable; encouraged buying in pairs or sets to bundle and up-sell.
Trained new employees in business policies and software.
Maintained outstanding notes to aid follow up.
Scheduled shipments and supervising loading.
Created a new method which improved shipping efficiency.
Bachelor's In Art Education
Sr. Customer Service Account Representative Resume
Summary : Helped overcome customer's financial difficulties by offering effective programs or alternative routes to protect their credit while meeting.
Skills : Instructional Assisting, Extensive Computer , Data Entry, Customer Record Management, Customer Service Expert, Sales Management.
Dispatched maintenance calls for large corporations, such as Wal-Mart and Home Depot for repairs needed on Galvanized Steel Fire-Rated doors.
Dispatched maintenance and repairs calls for Sliding and Swinging Hollow Metal Automatic Doors.
Dispatched AAADM Certified Technicians to business that request their doors be assessed and brought up to ANSI Standards for safety and longevity of the doors.
Worked in a high stress, self-starter atmosphere; also working On-Call at home and Weekends In Office on a rotating schedule.
Managed up to 120 accounts at one time, seeing each account through from the initial dispatch to the final assessment and completion of repair; obtaining invoices and final documents for closure of the call.
Managed Special Projects with the magnitude of 1000 accounts per Phase for Wal-Mart Fire Door inspections and repairs.
Dealed directly with Chief Executives of Maintenance in regards to inspection results.
BS In Psychology
Jr. Customer Service Account Representative Resume
Objective : To obtain a position within an establishment in which able to utilize educational background and/or work experience to meet company and personal goals.
Skills : Instructional Assisting, Extensive Computer , Data Entry, Customer Record Management.
Provided more informative communication to the client if there were to be any delays in receiving products.
Monitored the resolution of customer problems and/or complaints resulting from non-conforming.
Worked closely with credit and collections to investigate and resolve invoicing issues.
Coordinated orders with third party suppliers through the third party order process in sap.
Performed shipping functions for off-site warehouse orders. Coordinated with the warehouses, omya.
Coordinated with production plant shipping department regarding order information and delivery dates to facilitate production planning and scheduling and to ensure on time delivery.
Communicated with sales group to ensure customer pricing and other requirements are understood, and input information into opus price offer management system.
BS In Psychology
Customer Service Account Representative III Resume
Summary : Progressive career growth and steady advancement with 30+ years of applied skills in customer-service, account management, production-planning, supervisory leadership and training skills applied in high-volume / low margin manufacturing & distribution environments where quality, cost-control, & schedule-adherence are critical.
Skills : Microsoft Office, Administrative operations, Business correspondence, Self-starter, Attention to detail, Report analyst, Project planning.
Included periodicals and books.
Worked directly with Publishers, and content providers, as well as select vendor partnerships.
Managed subscriptions orders on behalf of the client.
Provided pricing and subscription details to the client, including access information, login credentials, effective start and expire date on current orders, etc.
Effectively placed, tracked, and viewed claims, via: web, phone, fax, or email, and respond with a resolution, in a timely manner.
Edited subscriber data, submit credit card payment for new orders, renewal orders, Rush orders, and balance due accounts on Domestic and International subscriptions.
Authorized extensions of credit based on internal evaluation of account history, arranges terms of payment.
Customer Service Account Representative II Resume
Objective : Maintains customer records by updating account information. Establish relationships and manage accounts exceeding the customer's expectation by being knowledgeable of the customer needs, and flexible to anticipated reasonable contingencies when issues arise.
Skills : Customer Relationship Management.
Able to communicate effective internally and externally through written and verbal communication.
Highly motivated with a positive attitude when working with customer.
Detailed oriented and always looking for ways to improve processes, documentation and services being provided.
Conducted activities with honesty and integrity.
Collaborated with Sales to achieve the customer needs and expectation.
Identified problems, researched and diagnosed causes, and determined corrective actions.
Delivered orders, managed returns, kept client files, ran and generated weekly reports using Microsoft Excel, met deadlines for customer demands .
Bachelor Of Arts
Customer Service Account Representative I Resume
Objective : Delivered orders, managed returns, kept client files, ran and generated weekly reports using Microsoft Excel, met deadlines for customer demands .
Skills : Primary Care Clinician with specialty training in Integrative and Complementary Medicine, Cardiology.
Handled a high volume of patient/insurance calls.
Assisted patients in resolving questions and disputes regarding their accounts.
Recorded and reported patient disputes and concerns to the right representative.
Arranged payment plans suitable for to meet the patient needs.
Verified eligibility/benefits for all Commercial Insurances as well as Medicare/Medicaid.
Requested documents (ie; medical records, itemized bills, etc) upon request from patient or insurance companies.
Obtained credit cards payments for patient accounts.
Associates In Paralegal
Assistant Customer Service Account Representative Resume
Summary : To obtain a Registered Nurse position that enables to provide quality, detail-oriented care to both patients and their families. A position with a company that fosters continuing education is a huge plus.
Skills : Customer Service, Excel.
Consulted with customers to evaluate needs and determine best options possible for insurance coverage.
Properly directed inbound calls in phone queues to improve call flow for Savannah center.
Obtained all necessary information (ie; insurance information, verifying demographic information, etc) in order to have a claim processed correctly.
Managed 24/7 support for 8 municipalities/ISDs, key accounts & all accounts under 100 KW across 140 mile territory.
Responsible for managing large customer account base; including entering orders, ensuring timely delivery of shipments, expediting orders; .
Monitored Representatives will have a thorough knowledge of alarms and how to access, handle and disconnect signals.
Verified, responded to and dispatch on emergency signals.
Bachelor Of Arts
Associate Customer Service Account Representative Resume
Objective : 1 yr Management Experience 3 yrs Supervisorr Experience 13 yrs Account Manager Experience Programming experience with: Microsoft Office (Excel, Word, Access, PowerPoint, Outlook), Allscripts, EHR, Lotus, Logic, ERP, AS 400, Prograph, PSI Enrolled in: MSHA ASPIRING LEADERSHIP TRAINING Certified Professional Coding Classes, Sharon Oliver.