Customer Service Account Representative Resume Samples

Description :

1. Worked directly with roughly 300 customers and multiple sales teams, nationally, and dozens of merchandise providers internationally, as well as a network of other multi purpose professionals.
2. Answered phone calls and reply to emails, enter and submit orders, ensure accurate spelling etc.
3. Offered alternatives if an item was discontinued or otherwise unavailable; encouraged buying in pairs or sets to bundle and up-sell.
4. Trained new employees in business policies and software.
5. Maintained outstanding notes to aid follow up.
6. Scheduled shipments and supervising loading.
7. Created a new method which improved shipping efficiency.

Experience

2-5 Years

Level

Executive

Education

Bachelor's In Art Education

Description :

1. Dispatched maintenance calls for large corporations, such as Wal-Mart and Home Depot for repairs needed on Galvanized Steel Fire-Rated doors.
2. Dispatched maintenance and repairs calls for Sliding and Swinging Hollow Metal Automatic Doors.
3. Dispatched AAADM Certified Technicians to business that request their doors be assessed and brought up to ANSI Standards for safety and longevity of the doors.
4. Worked in a high stress, self-starter atmosphere; also working On-Call at home and Weekends In Office on a rotating schedule.
5. Managed up to 120 accounts at one time, seeing each account through from the initial dispatch to the final assessment and completion of repair; obtaining invoices and final documents for closure of the call.
6. Managed Special Projects with the magnitude of 1000 accounts per Phase for Wal-Mart Fire Door inspections and repairs.
7. Dealed directly with Chief Executives of Maintenance in regards to inspection results.

Experience

10+ Years

Level

Senior

Education

BS In Psychology

Description :

1. Provided more informative communication to the client if there were to be any delays in receiving products.
2. Monitored the resolution of customer problems and/or complaints resulting from non-conforming.
3. Worked closely with credit and collections to investigate and resolve invoicing issues.
4. Coordinated orders with third party suppliers through the third party order process in sap.
5. Performed shipping functions for off-site warehouse orders. Coordinated with the warehouses, omya.
6. Coordinated with production plant shipping department regarding order information and delivery dates to facilitate production planning and scheduling and to ensure on time delivery.
7. Communicated with sales group to ensure customer pricing and other requirements are understood, and input information into opus price offer management system.

Experience

2-5 Years

Level

Junior

Education

BS In Psychology

Description :

1. Included periodicals and books.
2. Worked directly with Publishers, and content providers, as well as select vendor partnerships.
3. Managed subscriptions orders on behalf of the client.
4. Provided pricing and subscription details to the client, including access information, login credentials, effective start and expire date on current orders, etc.
5. Effectively placed, tracked, and viewed claims, via: web, phone, fax, or email, and respond with a resolution, in a timely manner.
6. Edited subscriber data, submit credit card payment for new orders, renewal orders, Rush orders, and balance due accounts on Domestic and International subscriptions.
7. Authorized extensions of credit based on internal evaluation of account history, arranges terms of payment.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Able to communicate effective internally and externally through written and verbal communication.
2. Highly motivated with a positive attitude when working with customer.
3. Detailed oriented and always looking for ways to improve processes, documentation and services being provided.
4. Conducted activities with honesty and integrity.
5. Collaborated with Sales to achieve the customer needs and expectation.
6. Identified problems, researched and diagnosed causes, and determined corrective actions.
7. Delivered orders, managed returns, kept client files, ran and generated weekly reports using Microsoft Excel, met deadlines for customer demands .

Experience

2-5 Years

Level

Executive

Education

Bachelor Of Arts

Description :

1. Handled a high volume of patient/insurance calls.
2. Assisted patients in resolving questions and disputes regarding their accounts.
3. Recorded and reported patient disputes and concerns to the right representative.
4. Arranged payment plans suitable for to meet the patient needs.
5. Verified eligibility/benefits for all Commercial Insurances as well as Medicare/Medicaid.
6. Requested documents (ie; medical records, itemized bills, etc) upon request from patient or insurance companies.
7. Obtained credit cards payments for patient accounts.

Experience

2-5 Years

Level

Executive

Education

Associates In Paralegal

Description :

1. Consulted with customers to evaluate needs and determine best options possible for insurance coverage.
2. Properly directed inbound calls in phone queues to improve call flow for Savannah center.
3. Obtained all necessary information (ie; insurance information, verifying demographic information, etc) in order to have a claim processed correctly.
4. Managed 24/7 support for 8 municipalities/ISDs, key accounts & all accounts under 100 KW across 140 mile territory.
5. Responsible for managing large customer account base; including entering orders, ensuring timely delivery of shipments, expediting orders; .
6. Monitored Representatives will have a thorough knowledge of alarms and how to access, handle and disconnect signals.
7. Verified, responded to and dispatch on emergency signals.

Experience

7-10 Years

Level

Management

Education

Bachelor Of Arts

Description :

1. Handled all forms of communications, correspondence, questions, orders complaints, and other services for various customers in/or outside the United States.
2. Maintained customer communications in a professional manner and on a timely basis.
3. Coordinated all aspects of job to assure that information is properly transmitted and understood.
4. Processed job orders, keys job data, and monitors job status to assure completion in accordance with customer specifications, in a timely manner and the most efficient cost.
5. Issued Nafta's, Certificate of Origins, and Credits, also oversee transportation scheduling to assure timely customer delivery.
6. Assisted Customers and Sales Representatives in various technical situations to best meet customer needs.
7. Recognized potential problems to prevent occurrence and then resolve customer issues should they occur.

Experience

2-5 Years

Level

Executive

Education

Graphic Arts I & II

Description :

1. Maintained and monitored customer accounts.
2. Placed and monitored purchase order requests.
3. Prepared order documentation per customer specs.
4. Handled and processed expedites, invoicing and assisted with quality problems.
5. Responsible for scheduling work load of Customer Service Representatives.
6. Assisted existing, potential and new customers with new service request, billing inquiries, and utility questions.
7. Provided utility service and/or related information to the public, based on established tariff rules and regulations.

Experience

2-5 Years

Level

Executive

Education

Medical Assisting

Description :

1. Maintained communication between our patients & the Health Insurance carriers for Morristown Memorial Hospital & Overlook Hospital.
2. Processed all mail correspondence via Chartmaxx database.
3. Managed system data entry, verbally & written correspondence from patients and health insurance companies information.
4. Scaned and processed all medical record requests to the Medical Record Departments or appropriate specialty dept.
5. Responded and executed telephone requests and inquiries from patients and health carriers.
6. Assisted the Correspondence Scanning Rep with all scanning duties when needed.
7. Helped maintain a 4% or lower abandon rate of incoming customer calls.

Experience

2-5 Years

Level

Executive

Education

Customer Service