A Customer Service Liaison acts as a center point for customer problems, concerns and questions. The job description entails coordinating with the company personnel and providing accurate and timely answers for the customer’s issues. Some major work activities are listed on the Customer Service Liaison Resume as follows – managing large amount of calls; generating sales leads; identifying and assessing customer’s needs, building sustainable relationship with customers; providing accurate and valid information; meeting customer service team; handling customer complaints; keeping record of customer interaction; and following communication procedures and policies.
Common requirements for the post include – proven work experience, a track record of overcrossing sales quota; strong phone contact handling skills, active listening abilities; familiarity with CRM systems and practices; customer service orientation and excellent communication skills; and multitasking abilities. A high school diploma is a common experience seen on resumes.
Summary : To obtain a position within the Business Industry that will enable to utilize and strengthen organizational skills, educational and medical background, as well as the ability to work well with others.
Skills : MS Word, Excel, and PowerPoint, MS Publisher, MS Outlook, Word Processing, and various calendar applications; Current Typing Speed of 40 wpm.
Description :
Served as direct liaison between the client, account executives and service centers.
Handled internal and external issues for high profile customer.
Developed business plans for accounts to meet and exceed customer expectation.
Provided reports to management for traffic analysis and cost efficiency.
Responsible for managing and facilitating all high level customer roll outs.
Processed, entered and invoiced purchase orders. In charge of scheduling and shipping completed products. Developed new customer relations through telephone contact and sales activity.
Administered, managed and maintained customer accounts.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts
Sr. Customer Service Liaison Resume
Summary : To obtain a challenging position in the business administration field that will utilize previous employment experiences, abilities, and allow for professional growth.
Skills : Real Estate, Management, Administrative Support, Risk.
Description :
Provided Clerical support to career Center staff in assigned department.
Provided high-level administrative support by conducting research, preparing statistical reports Flexible and adaptable to challenging situations and capable of dealing with a highly diverse client base.
Adepted in evaluating critical business needs developing creative solutions to complex operation problems in high-volume business environments.
Answered inquiries from customers regarding various issues Via Correspondence, Telephone, emails and walk- ins.
Resolved complaints from customers or the public.
Attended Training, Workshops and cross train with success coaches to enhance knowledge, skills, and abilities and educating the public on information pertaining to workshops and other services which would greatly benefit the customer.
Assisted Supervisor and staff with scheduling appointments.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Jr. Customer Service Liaison Resume
Objective : Self-motivated and results driven healthcare professional who views each unique patient engagement as an opportunity to deliver quality personalized service. Innovative problem solver with a proven track record of quickly diagnosing and resolving complex issues on behalf of patients which contributes to top-tier customer satisfaction ratings for employers.
Skills : Billing, Customer Service.
Description :
Responsible for the accurate scheduling of patient appointments on behalf of their primary care physician's office.
Maintained a commitment to excellence that increases internal and external customer satisfaction, while aligning personal goals with the overall strategic vision of the department.
Collaborated with site administrators to design efficient guidelines and protocols for contact center customer service liaisons to follow while engaged with patients.
Utilized telephone concepts an expert level; Teaches and guides others.
Able to coach, mentor and change behaviors of others.
Conducted Follow-ups calls and emails to verify customers' data and status and update EFM with new customer data or close account per customer's request.
Assisted Department with copying, faxing, filling, sorting and traffic tracking tasks.
Experience
2-5 Years
Level
Junior
Education
Human Resources Management
Customer Service Liaison III Resume
Summary : Checked in customers Handled credit card payments Ordered photograph proofing.
Answered customer inquiries, including technical support.
Managed customer drawings, routings, contract reviews and production scheduling.
Planned, scheduled and managed both make-to-order and make-to-stock requirements.
Provided customer engineering support including samples, data sheets, and cost competitive suggestions.
Conducted contract negotiations with customers.
Trained other Customer Service Liaisons.
Worked closely with all departments within the company to ensure delivery dates are met, including following high profile customer orders from receipt of PO, through all processes, to shipment of orders.
Managed the growth of key customer accounts, which generated more than 10% of sales per year for the company.
Experience
7-10 Years
Level
Management
Education
AA In Computer Science
Customer Service Liaison II Resume
Summary : Dedicated and focused individual with exceptional creativity and leadership skills seeking a position to excel and grow with a company.
Provided updated pricing for recurring orders and quotations for new products.
Consulted with customers, sales, and engineering to ensure accurate orders and customers' needs were met.
Informed Account Team after updating billing system and customer profile.
Processed sales orders from quotation through delivery.
Coordinated procurement of raw materials and special packaging needs.
Tracked orders daily and initiated corrective action to resolve issues.
Kept customers and Sales Teams informed of order status.
Experience
10+ Years
Level
Senior
Education
BS
Customer Service Liaison I Resume
Summary : Received, verified, and analyzed order, billing, and technical issues. Used company resources and consulted with internal experts to deliver resolution and maintain customer satisfaction. Significantly increased sales in about 50 assigned customer accounts.
Supervised account management in general including inventory management, profitability review, updated pricing and customer follow-up.
Skills : Electronic Medical Records, Privacy/HIPAA Regulations, Medical Terminology, Transcription, Insurance Coding And Billing.
Description :
Provided updated pricing for recurring orders and quotations for new products.
Consulted with customers, sales, and engineering to ensure accurate orders and customers' needs were met.
Processed sales orders from quotation through delivery.
Coordinated procurement of raw materials and special packaging needs.
Tracked orders daily and initiated corrective action to resolve issues.
Kept customers and Sales Teams informed of order status.
Received, verified, and analyzed order, billing, and technical issues.
Used company resources and consulted with internal experts to deliver resolution and maintain customer satisfaction.
Experience
10+ Years
Level
Senior
Education
BS
Assistant Customer Service Liaison Resume
Headline : Highly motivated with a desire to obtain a position which will enable to utilize training, skills and experience with opportunity for challenges and growth.
Skills : Microsoft Office, American Sign Language, POS, Fax/copy/scan, Sales, Technician, Teach/training.
Description :
Responsible for greeting and directing clients to appropriate staff program or partner organizations available within the facility.
Provided guidance to over 200 clients daily, assisting them with job seeker services and re-employment opportunities, etc.
Served as liaison between multiple divisions (WTP, WIA, SNAP) and conducted Workforce orientation sessions to new clients.
Offered individual career pans to establish achievement of education objectives, and made referrals to training programs as needed.
Oversaw general customer service area activities and provided comprehensive services to clients during initial registration.
Collected and entered data into proprietary database, validated information through checks and balances, and reviewed for accuracy.
Conducted second-party review of cases in order to reduce control errors while meeting quality improvement and activities.
Experience
5-7 Years
Level
Executive
Education
Associate Of Science
Associate Customer Service Liaison Resume
Objective : Department Supervisor has acquired extensive experience in leadership, team building and oversight in the healthcare field. Has been involved in employee accountability, productivity and performance appraisals. Has been able to create a positive environment while achieving significant improvements in employee productivity.
Skills : Microsoft Office, Sales, Management, Training & Development, Scheduling, Customer Service, Financial Services, Document Management.
Description :
Provided support for the outside sales team by ensuring a 99.8% or better order fulfillment for customer demands.
Coordinated and communicated with external and internal customers.
Supported sales representatives Maintained and monitored customer supply portals to guarantee complete compliance with import and export regulations for products supplied.
Provided material analysis and guidance to outside sales and customer to maintain proper inventory levels within the manufacturing supply chain utilizing excel and other proprietary software systems.
Reviewed and confirmed orders for accuracy.
Prepared continuous improvement reviews for major accounts.
Helped maintain VMI programs.
Computer entry and expediting of customer orders and quotations.
Processed customer requests for products and literature.
Experience
2-5 Years
Level
Entry Level
Education
Bachelor's In Marketing
Assistant Customer Service Liaison I Resume
Headline : 4+ years of finance and budgeting experiences to include but not limited to formulate, monitor, and update the organization's operational budget and reimbursable services. Execute a major segment of the organization budget or a total budget for one or more funds. Identify and analyze trends in receipts, obligations, and expenditures.
Skills : Microsoft Office, Personal Computer.
Description :
Searched catalogs, records, or other data sources to obtain or correct stock numbers or to find authorized substitutes for stock items.
Initiated, prepared, edited, and processed requisitions to stock, commodity control, or other appropriate supply organizations.
Responded to customer logistics concerns and proactively anticipates problems that could stand in the way of wing units fulfilling mission requirements.
Responsible for interfacing with Global Logistics Support Center (GLSC).
Conducted document control functions, demand processing.
Researched and base level records maintenance, base level stock control functions, bench stock management, and customer feedback.
Responsible for audit and control of all accountable supplies and equipment documentation.
Conducted Demand Processing responsibilities for on/off base customer order requests.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Customer Service Liaison Resume
Objective : To empower economic structure through completions of all designated assignments while diversifying and expanding repertoire inside the company.
Skills : Bilingual, Data Entry, Inventory Management, Effiicent in Word.
Description :
Relocated to Plano, TX Not for Profit Insurance Company.
Responsible for speaking with providers and members concerning health benefits and inquiries.
Analyzed claims and modifying customer accounts to meet daily quotas and needs.
Gathered and verified all required customer information for tracking purposes.
Effectively managed a high-volume of inbound and outbound customer calls.
Accurately documented, researched and resolved customer service issues.
Evaluated consumer reports on a monthly basis.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
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