Customer Service Sales Representative Resume Samples

Description :

1. Conducted needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.
2. Maintained broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.
3. Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call.
4. Placed and/or received customer inquiries that may require deviation from a script or sales flow process.
5. Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures.
6. Listened attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
7. Clarified customer requirements; probe for and confirm understanding of requirements or problem.

Experience

2-5 Years

Level

Executive

Education

High School Diploma

Description :

1. Performed online sales activities to achieve company sales objectives.
2. Verified customer's accounts with the correct information to be sure do not give out any personal nor account information to anyone that is not listed on the account.
3. Updated and remarked customer accounts with interest information from the customer.
4. Maintained and up-to-date knowledge about products and promotions.
5. Responded to customers questions and needs promptly and professionally.
6. Worked independently and on a sales team to reach a Monthly Sales Quota.
7. Communicated with 3-4 customers on chat at a time with accounts pulled up.

Experience

10+ Years

Level

Senior

Education

High School Diploma

Description :

1. Responsible for processing both short and long term loans while assisting with new ideas for marketing strategies to bring in new customers.
2. Provided effective solutions that help meet customers' needs.
3. Quickly and effectively solved customer challenges.
4. Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
5. Motivated fellow workers to perform with persistence and integrity to demonstrate true excellence.
6. Worked with acclaimed teaching professionals all based in the social science field.
7. Investigated and solved customers' problems, which may be complex or long-standing problems that have been passed on by others.

Experience

2-5 Years

Level

Junior

Education

Associate Of Arts

Description :

1. Greeted customers entering the store to ascertain what each customer wanted or needed.
2. Earned management trust by serving as key holder, responsibly opening and closing store.
3. Politely assisted customers in person and via telephone.
4. Provided an elevated customer experience to generate a loyal clientele.
5. Answered product questions with up-to-date knowledge of sales and store promotions.
6. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
7. Developed reputation as an efficient service provider with high levels of accuracy.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Determined requirements by working with customers.
2. Answered inquiries by clarifying desired information; researching, locating, and providing information.
3. Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
4. Fulfilled requests by clarifying desired information; completing transactions; forwarding requests.
5. Maintained call center database by entering information.
6. Updated job knowledge by participating in educational opportunities.
7. Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Experience

5-7 Years

Level

Executive

Education

Accounting

Description :

1. Answered inbound calls, selling products and services to the card members while others support card members that are past due on their accounts.
2. Monitored credit card activity protecting our card members from credit card fraud.
3. Demonstrated an outgoing personality and great communication style - so check out a sales and service position.
4. Encouraged customers to take advantage of additional Citi products and services that will enhance their Citi experience.
5. Communicated courteously with customers by telephone, email, letter and face to face.
6. Utilized computer technology to handle high call volumes, work with customer service/business office manager to ensure proper customer service is being delivered.
7. Received inbound and outbound calls to update clients' information for the release of alumni directories using data entry.

Experience

2-5 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Provided world class customer service and solutions in an efficient manner and timeframe exceeding customer expectations.
2. Participated in ongoing training and briefing activities to ensure awareness of changes in products and services.
3. Accurately completed all customer follow-up work.
4. Responded to diverse incoming customer calls/requests regarding account activity and account related services in conformance with policy, procedures and service quality standards offering appropriate solution options.
5. Retained ownership of customer issues to satisfactory completion and knows to escalate when appropriate.
6. Participated in additional projects as asked/required.
7. Maintained knowledge of products, services, and promotions.

Experience

7-10 Years

Level

Management

Education

BS

Description :

1. Provided customer service and sales to customers over the phone.
2. Resolved customer issues and de-escalated customer related issues involving their cable, internet, and phone services.
3. Handled billing inquiries and provided customers with account changes based on their requests.
4. Collaborated daily with internal clients, such as Dispatch Resource Center, Fiber Solutions Center, Telephone Network Administration, and external consumers to resolve escalations or discrepancies in the invoicing of accounts.
5. Promoted to NEVO (Network Evolution); led team in migrating copper telephone lines to fiber optic lines.
6. Assigned to Team Lead on a team of 15 or more to assist in improving sales and customer service strategies at Verizon.
7. Won the Perfect 10 award for achieving top percentile for sales and customer support at Verizon.
8. Achieved minimum monthly sales quota 80% of the time.

Experience

10+ Years

Level

Senior

Education

Associate's In Management

Description :

1. Strived to make every customer experience positive while delivering excellent customer service.
2. Assisted new members in membership renewals and upgraded high end membership products to existing members.
3. Performed a wide range of services including document preparation, account servicing/maintenance, account reconciliation, address change, payments, account closings, transfers, processing, orders and problem resolution.
4. Managed all customer service needs for att and directv customers.
5. Professionally managed irate customers with billing inquiries while training other customer service representatives how to maintain professionalism while on high volume inbound calls.
6. Managed residential and business accounts for att customers while ensuring the satisfaction of the customer prior to ending the call.
7. Managed proprietary customer information such as credit and debit card numbers as well as social security numbers.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Handled high in-bound call volume covering a full range of customer service and sales inquiries.
2. Responded to in-bound calls within the parameters and standards of the work group.
3. Provided customers with a clear understanding of charges, billing, billing cycles and customer equipment.
4. Corrected errors or discrepancies on customer billings as necessary.
5. Processed customer transactions and respond to inquiries in a responsive, timely and accurate manner.
6. Entered account information into billing system with a high degree of accuracy to execute transaction.
7. Participated in ongoing training to increase skill level and productivity.
8. Ensured adequate coverage of customer inbound/outbound calls based on DirecTV guidelines while maintaining high standards of customer satisfaction.

Experience

2-5 Years

Level

Executive

Education

Communications