Customer Service Sales Representative Resume Samples

Even though the job of a Customer Service Sales Representative varies according to the sector and the level of the position, the basic job duties are standard and are listed on the Customer Service Sales Representative Resume as follows – interacting with customers and providing information to their inquiries; dealing directly with customers over phone or face to face; cold calling customers to make sales; providing after-sales service, setting up new customer account; processing orders and forms; maintaining customer database; managing administration; communicating with internal departments; following up on customer interactions, and providing feedback on the customer sales service processes.

A well-drafted resume accentuates the following skills – data collection and accuracy in transactions; familiarity with BRM and CRM practices; excellent selling and negotiating skills; relationship management skills; openness to feedback and the ability to create and deliver presentations. To the minimum, a degree is preferred.

Customer Service Sales Representative Resume example

Customer Service Sales Representative Resume

Objective : To obtain a challenging position that allows to utilize current skills to assist in advancing a business that offers a stable employment opportunity. Also eager to learn new skills and business and technological advancements.

Skills : Answering Phones, Analyzing Data, Data Entry, Customer Service, Office Practices, Use Of Office Equipment , Computer.

Description :

    1. Conducted needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.
    2. Maintained broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.
    3. Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call.
    4. Placed and/or received customer inquiries that may require deviation from a script or sales flow process.
    5. Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures.
    6. Listened attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
    7. Clarified customer requirements; probe for and confirm understanding of requirements or problem.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma


Sr. Customer Service Sales Representative Resume

Summary : o Handled customer related issues. o Responsible to complete each order guaranteeing that each parcel was properly packaged and shipped to correct location, confirmed client orders .

Skills : Management, Receptionist, Customer Service, Marketing, Stocking, Cashier.

Description :

    1. Performed online sales activities to achieve company sales objectives.
    2. Verified customer's accounts with the correct information to be sure do not give out any personal nor account information to anyone that is not listed on the account.
    3. Updated and remarked customer accounts with interest information from the customer.
    4. Maintained and up-to-date knowledge about products and promotions.
    5. Responded to customers questions and needs promptly and professionally.
    6. Worked independently and on a sales team to reach a Monthly Sales Quota.
    7. Communicated with 3-4 customers on chat at a time with accounts pulled up.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma


Jr. Customer Service Sales Representative Resume

Objective : Improve customer experiences by helping to navigate better solutions and outcomes while demonstrating excellent service.

Skills : Microsoft Office, Management, Customer Service, Problem Solving.

Description :

    1. Responsible for processing both short and long term loans while assisting with new ideas for marketing strategies to bring in new customers.
    2. Provided effective solutions that help meet customers' needs.
    3. Quickly and effectively solved customer challenges.
    4. Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
    5. Motivated fellow workers to perform with persistence and integrity to demonstrate true excellence.
    6. Worked with acclaimed teaching professionals all based in the social science field.
    7. Investigated and solved customers' problems, which may be complex or long-standing problems that have been passed on by others.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associate Of Arts

Customer Service Sales Representative III Resume

Summary : Provided prompt quality customer service along with support to Bankers and store management by providing a wide range of services including document.

Skills : Faster Learner, Great Customer Services , Very Attentive, Responsible, Reliable.

Description :

    1. Greeted customers entering the store to ascertain what each customer wanted or needed.
    2. Earned management trust by serving as key holder, responsibly opening and closing store.
    3. Politely assisted customers in person and via telephone.
    4. Provided an elevated customer experience to generate a loyal clientele.
    5. Answered product questions with up-to-date knowledge of sales and store promotions.
    6. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
    7. Developed reputation as an efficient service provider with high levels of accuracy.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Customer Service Sales Representative II Resume

Headline : Aspire to join a business organization to serve client with the best of professional service, Maintained departmental productivity levels.

Skills : Microsoft Office, Customer Service, Call Center, Call Center, Data Entry, Data Entry, Collections, Order Processing.

Description :

    1. Determined requirements by working with customers.
    2. Answered inquiries by clarifying desired information; researching, locating, and providing information.
    3. Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    4. Fulfilled requests by clarifying desired information; completing transactions; forwarding requests.
    5. Maintained call center database by entering information.
    6. Updated job knowledge by participating in educational opportunities.
    7. Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Accounting

Customer Service Sales Representative I Resume

Objective : Received Life & Health license as well as P & C license. Experience in Financial Banking working in sales. Included being the primary point of contact for our customers.

Skills : Proficient with Microsoft Powerpoint, Microsoft Excel and Microsoft Word. 40 WPM typing speed.

Description :

    1. Answered inbound calls, selling products and services to the card members while others support card members that are past due on their accounts.
    2. Monitored credit card activity protecting our card members from credit card fraud.
    3. Demonstrated an outgoing personality and great communication style - so check out a sales and service position.
    4. Encouraged customers to take advantage of additional Citi products and services that will enhance their Citi experience.
    5. Communicated courteously with customers by telephone, email, letter and face to face.
    6. Utilized computer technology to handle high call volumes, work with customer service/business office manager to ensure proper customer service is being delivered.
    7. Received inbound and outbound calls to update clients' information for the release of alumni directories using data entry.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Assistant Customer Service Sales Representative Resume

Summary : To find employment with a company where skills and experience will be an asset to the business while furthering knowledge and abilities in the process. strong customer service and communication skills, excellent computer skills including the ability to operate Microsoft word, Excel and PowerPoint. Good typing skills, hard worker and a fast learner.

Skills : Excellent communication within the customer.

Description :

    1. Provided world class customer service and solutions in an efficient manner and timeframe exceeding customer expectations.
    2. Participated in ongoing training and briefing activities to ensure awareness of changes in products and services.
    3. Accurately completed all customer follow-up work.
    4. Responded to diverse incoming customer calls/requests regarding account activity and account related services in conformance with policy, procedures and service quality standards offering appropriate solution options.
    5. Retained ownership of customer issues to satisfactory completion and knows to escalate when appropriate.
    6. Participated in additional projects as asked/required.
    7. Maintained knowledge of products, services, and promotions.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS

Associate Customer Service Sales Representative Resume

Summary : To be a valuable asset with the objective in providing excellent customer service, support, and sales to improve the company's strategic plan to achieve the highest success for the company.

Skills : Customer Service, Computer, Fork Lift Operator.

Description :

    1. Provided customer service and sales to customers over the phone.
    2. Resolved customer issues and de-escalated customer related issues involving their cable, internet, and phone services.
    3. Handled billing inquiries and provided customers with account changes based on their requests.
    4. Collaborated daily with internal clients, such as Dispatch Resource Center, Fiber Solutions Center, Telephone Network Administration, and external consumers to resolve escalations or discrepancies in the invoicing of accounts.
    5. Promoted to NEVO (Network Evolution); led team in migrating copper telephone lines to fiber optic lines.
    6. Assigned to Team Lead on a team of 15 or more to assist in improving sales and customer service strategies at Verizon.
    7. Won the Perfect 10 award for achieving top percentile for sales and customer support at Verizon.
    8. Achieved minimum monthly sales quota 80% of the time.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate's In Management

Assistant Customer Service Sales Representative I Resume

Headline : Self-motivated individual, possessing a professional and friendly demeanor, dedicated to the advancement of the company as well as the surrounding associates to achieve the best results for the team. Works well with little to no supervision. Supervisor's comments include 'she is all about getting the job done correctly and with efficiency.

Skills : Computers Typing And Cleaning Ect, sales.

Description :

  • Strived to make every customer experience positive while delivering excellent customer service.
  • Assisted new members in membership renewals and upgraded high end membership products to existing members.
  • Performed a wide range of services including document preparation, account servicing/maintenance, account reconciliation, address change, payments, account closings, transfers, processing, orders and problem resolution.
  • Managed all customer service needs for att and directv customers.
  • Professionally managed irate customers with billing inquiries while training other customer service representatives how to maintain professionalism while on high volume inbound calls.
  • Managed residential and business accounts for att customers while ensuring the satisfaction of the customer prior to ending the call.
  • Managed proprietary customer information such as credit and debit card numbers as well as social security numbers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Customer Service Sales Representative Resume

Objective : Established accounts for new att or directv customers. Upgrade/up sell existing customers with new att products and services after ensuring customers initial needs are met.

Skills : Communications Specialist. Technical Support. Help.

Description :

    1. Handled high in-bound call volume covering a full range of customer service and sales inquiries.
    2. Responded to in-bound calls within the parameters and standards of the work group.
    3. Provided customers with a clear understanding of charges, billing, billing cycles and customer equipment.
    4. Corrected errors or discrepancies on customer billings as necessary.
    5. Processed customer transactions and respond to inquiries in a responsive, timely and accurate manner.
    6. Entered account information into billing system with a high degree of accuracy to execute transaction.
    7. Participated in ongoing training to increase skill level and productivity.
    8. Ensured adequate coverage of customer inbound/outbound calls based on DirecTV guidelines while maintaining high standards of customer satisfaction.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Communications