Customer Service Team Leader Resume Samples

A Customer Service Team Leader will support the company’s customer service tasks by overseeing and directing team employees; resolving customer questions/complaints and developing programs and procedures for enhancing productivity and performance. A professional Customer Service Team Leader Resume describes the following core tasks and duties – managing the team of customer service personnel; proving direct customer support; reviewing and resolving escalated issues; evaluating team members’ performance levels; identifying opportunities to enhance internal processes, and training new hires.

Companies typically hire candidates with the following skills and abilities – excellent customer service skills; team-leading traits; experience with employee evaluation; conflict resolution skills; strong written and verbal communication skills; and knowledge of operating CRM software and other relevant tools of the trade. While this role doesn’t demand any formal qualification, employees tend to have at least a high school diploma or a GED.

Customer Service Team Leader Resume example

Customer Service Team Leader Resume

Summary : Uniquely creative and flourishing firm has an immediate position available for a professional with a passion for people to promote our clients brands.

Skills : Licensed Health insurance producer in the state of Tennessee.

Description :

    1. Supervised others and provide on-the-job training.
    2. Answered customers' questions, and provide information on procedures or policies.
    3. Assisted customers by providing information and resolving their complaints.
    4. Managed staff, prepared work schedules and assigned specific duties.
    5. Acquired, distributed and stored supplies.
    6. Monitored checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
    7. Received payment by cash, check, credit cards, vouchers, or automatic debits.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business


Sr. Customer Service Team Leader Resume

Summary : Accomplished Administrative assistant offering 15 years of administrative experience reporting to a Director of Customer Service and other top Administrators. Excellent communication, interpersonal and organizational skills and established a good working relationship with executives and employees as part of team to ensure high levels of service to management and to ensure customer satisfaction.

Skills : Customer Service Experience, Call Center Experience, Retail Experience, Management Experience, Leasing Experience.

Description :

    1. Received, reviewed, and input data regarding endoscope repair quotes and purchase orders into SAP.
    2. Identified units to be repaired in SAP.
    3. Downloaded reports for all completed repaired units.
    4. Reviewed all documents attached in SAP.
    5. Shipped units to customers and provided invoices.
    6. Answered incoming customer calls.
    7. Called customers with repairs pending with approval on a daily basis and updated database.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associates


Jr. Customer Service Team Leader Resume

Objective : Identifies system and workflow improvements to enhance the team's efficiency Provide direction the team to ensure customer service calls are answered .

Skills : Microsoft Office, Customer Service, Receptionist.

Description :

    1. Directly supervised and coordinated activities of retail sales workers in an establishment or department.
    2. Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
    3. Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
    4. Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
    5. Instructed staff on how to handle difficult and complicated sales.
    6. Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when appropriate.
    7. Assigned employees to specific duties.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Human Resources

Customer Service Team Leader III Resume

Headline : To obtain a position as an Administrative Assistant, where can utilize many years of administrative experience.

Skills : Customer Oriented, Active Listening, Credit.

Description :

    1. Described product to customers and accurately explained details and care of merchandise.
    2. Politely assisted customers in person and via telephone.
    3. Bagged sold merchandise per customer's request.
    4. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
    5. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    6. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
    7. Recommended alternative items if product was out of stock.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS

Customer Service Team Leader II Resume

Objective : Seeking a challenging career that utilizes skills in area of competence and enriches knowledge, and gives a chance to be part of a team that contributes towards the growth the organization, thereby yielding the twin benefits of job satisfaction and convenient professional growth.

Skills : Attention To Detail, Microsoft Office Suite, Data Entry, Keyboarding, Customer Service, Organized.

Description :

    1. Served customers by providing product and service information.
    2. Resolved product and service problems.
    3. Worked with potential customers by answering product and service questions; suggesting information about other products and services.
    4. Opened customer accounts by recording account information.
    5. Maintained customer records by updating account information.
    6. Resolved product or service problems by clarifying the customer's complaint.
    7. Determinined the cause of the problem; selecting and explaining the best solution to solve the problem.
    8. Recommend potential products or services to management by collecting customer information and analyzing customer needs.
    9. Contributed to team effort by accomplishing related results as needed.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS

Customer Service Team Leader I Resume

Summary : To secure a challenging position either for the winter months OR year round working from home in the sales and customer service areas of a company requiring a top-performing and creative leader with over 20 years excellent strong customer service focus, presentation skills and consultative approach to business and team development.

Skills : Medical Coding, Medical Billing, Training & Development, Management , 10 Key By Touch, Quality Control.

Description :

    1. Enforced correct billing coding practices.
    2. Helped to integrate StrataCare Medbill processing software in onshore and offshore centers.
    3. Contributed to introducing Guidewire claims processing software throughout the Property and Casualty division.
    4. Maintained exemplary customer service practices.
    5. Ensured that customers' and providers' queries are answered accurately, thoroughly, and cordially.
    6. Guided customer service representatives in analyzing and resolving complaints raised by customers and providers.
    7. Recruited, trained, coached, and evaluated representatives.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Education

Assistant Customer Service Team Leader Resume

Summary : Identified potential shoplifters and alerted management. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Skills : HS Diploma, Microsoft Office Suite, Computer Savvy, Call Center Environment, Customer Service, Phone.

Description :

    1. Communicated with other departments and management to resolve problems and expedite work.
    2. Observed and evaluated workers' performance.
    3. Planed and developed improved procedures.
    4. Attended company meetings to exchange product information and coordinate work activities with other departments.
    5. Helped workers in resolving problems and completing work.
    6. Prepared, maintained, and submited reports and recorded, such as budgets and operational and personnel reports.
    7. Monitored sales staff performance to ensure that goals are met.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Associate Customer Service Team Leader Resume

Headline : Provide premier customer service by assisting with the customers needs Front end Coordinator of cashiers and front service clerks Weekly payroll and .

Skills : Customer Service, Administrative Assistant.

Description :

    1. Lead, motivated and managed team to meet individual and department goals.
    2. Reviewed and discussed errors, provided coaching moments as needed.
    3. Ensured each team member is aware of current and upcoming policies and procedures.
    4. Effectively managed the Performance of the team.
    5. Provided action plans for attendance and under performance goals.
    6. Recognized the team for outstanding performance.
    7. Able to perform work related duties as assigned, within a timely manner.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
CNA In Health

Customer Service Team Leader Resume

Summary : To obtain a customer service role in fast paced environment, where managing, leading and assuming responsibilities of all customer care activities and services, will ensure that the organization's goals and objectives are exceeded.

Skills : Reporting , Administrative Writing , Microsoft Office , Managing Processes, Organization.

Description :

    1. Assistant supervisory position for 50 csr's training via side by side and quality call guidelines for all reps.
    2. Taught new hire classes.
    3. Handled all customer service escalated calls.
    4. Dispatched technicians out to homes and businesses for installations and repairs.
    5. Learned all and every aspect of quality customer service.
    6. Took away the respect for bothering the customer and the employee.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Certification In Medical Assistanting

Customer Service Team Leader Resume

Objective : Self- starting, goal-oriented strategist whose confidence, perseverance and vision promote success. - Proficient in the use of various software packages including Microsoft Word. - Professional demeanor. - Pleasant speaking voice - Organized and efficient. - Fluent in Spanish.

Skills : Microsoft Excel, Microsoft Word, Spreadsheets, Etc.

Description :

    1. Trained and supervised 6 customer service members and achieved significant improvements in their productivity.
    2. Handled complex service orders and hostile customers.
    3. Monitered service calls to observe employees demeanor, technical accuracy and - conformity to company policies.
    4. Recommended corrective action to address customer complaints.
    5. Solicited recommendations from subordinates on ways to improve efficiency.
    6. Instructed employees on company policies, systems and routines for handling customer service requests, following prescribed training program.
    7. Discussed problems and suggested techniques for improvement.
    8. Conferred with department managers on employee performance following training.
    9. Conferred with subordinates and other supervisors to recommend changes in order to avoid recurring customer complaints.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS