Description :

1. Manage projects, troubleshoot, and communicate with the client.
2. Produce, reconcile, and review reports as requested by the client.
3. Establish employee goals and conduct employee performance reviews.
4. Process and submit payroll information for the department within the required time frame.
5. Responsible for training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
6. Interact with customers and employees with a high level of integrity and professionalism.
7. Operate and oversee the startup and upkeep of the DocStar program to maintain and organize the transfer of all files from paper format into a searchable electronic database.
8. Oversee day to day data entry and department responsibilities. 

Experience

5-7 Years

Level

Executive

Education

GED

Description :

1. Trained and assisted 15 individuals in processing corporate orders ranging from $1,000 to $1,000,000, demonstrating leadership abilities.
2. Capitalized on the ability to analyze, troubleshoot and resolve service issues resulting in customer satisfaction and loyalty.
3. Conferred with customers by telephone to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
4. Analyzed the legitimacy of customer complaints and composed diplomatic written responses.
5. Provided administrative support to upper management via drafting all official company corresponded.
6. Responsible for employee attendance and tardiness, updating job procedure and ISO documents assist with filing, data entry and work performance to ensure accuracy.
7. Trained others on processes, policies, and procedures.

Experience

7-10 Years

Level

Management

Education

HS

Description :

1. Brought in as an SME to ramp up the in-house Data Entry program.
2. Create guidelines, policies and procedures, SOPs for multiple client applications.
3. Build, develop and lead the Data Entry team to ensure corporate and client expectations are met.
4. Coach agents to meet metrics by setting goals and expectations with appropriate rewards/improvement plans.
5. Analyze reports from various sources, assimilate data, import into Excel to forecast workload.
6. Co-ordinate with staffing agencies to ensure staffing is adequate to meet business needs within the required timeframe.
7. Act as a liaison with the developer to evaluate data entry software, recommend improvements and follow through with developers to ensure recommendations are implemented.
8. Initiate incident tickets in the event there is a disconnect upstream with data entry imports, co-ordinate with other departments and follow-up until a resolution is achieved.

Experience

5-7 Years

Level

Executive

Education

Certification

Description :

1. Trains new employees as well as Altamed facilities.
2. Researches and resolves issues within the department.
3. Complies, sorts, and verifies the accuracy of incoming charge tickets.
4. Performs audits of daily data entry reps for posting by staff.
5. Assists in creating worksheets/templates for data entry functions.
6. Performs initial training and mentoring for staff.
7. Distributes workload based on delivery dates and operator specialties.
8. Processes timecards and related payroll functions initiate personnel actions, including evaluations and terminations when necessary.
9. Supervises four to five data entry clerks: verified data entry input computer reports.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Tracked & recognized performance trends for held monthly One-on-One meetings with each employee.
2. Weekly/Monthly/Annual Reviewed & Merit Bonuses Led exercise breaks, getting-to-know-you sharing.
3. Managed Quarterly Team Contests and Celebrations.
4. Established team expertise, increased full-time positions & helped with the design of streamlined User Interface.
5. Reported errors & provided feedback to improve company set and consistently met DE Team Quality benchmark at 99% software and database.
6. Processed timecards and related payroll functions Initiate personnel actions, including evaluations and terminations when necessary.
7. Responsible for administration of office functions including data entry, inventory control, reconciling charge accounts and daily balancing of accounts receivable.

Experience

5-7 Years

Level

Executive

Education

Associate

Description :

1. Evaluated data entry processes: recommended and implemented procedural changes and techniques.
2. Provided and arranged ongoing training for the department personnel in regards to new procedures and procedure change.
3. Planned, organized and assigned work and work schedules to meet department. 
4. Provided assistance and direction to client service personnel as needed.
5. Provided phone support and on-site services for credit union loans nationwide.
6. Answered inquiries from credit union managers and credit union members.
7. Explained policies and procedures and maintained positive relations.
8. Visited each site to maintain visibility of the company, monitor needs and collected information regarding servicing auto and mortgage loans of accounts.

Experience

10+ Years

Level

Senior

Education

GED

Description :

1. Managed 12 employees which verified insurance, submitted claims and followed up on denials.
   
2. Obtain correct EOB information from Medicare/Medicaid and multiple insurance companies regarding the patient accounts.
3. Submitted claims to Medicare/Medicaid and all 3rd party insurance for payment.
4. Conducted collection attempts on aging reports, call on denied claims and managed daily departmental processes.
5. Designated trainer for new employees and assisted with problem-solving solutions.
6. Input ICD-9 and CPT coding into the Medical Manager system for billing reimbursement using 10 key.
7. Provided physician education on insufficient documentation & their lack of medical decision making (MDM) to support a higher charge code.

Experience

7-10 Years

Level

Management

Education

BA

Description :

1. Supervised eight Data Entry Department employees, and created data entry best practice procedures.
2. Trained employees incorrect application of check processing and data entry processes.
3. Monitored employee transactions and audited employees' error tracking records.
4. Responsible for Input hard copy research data into processing programs for hundreds of applicants in an efficient and accurate manner.
5. Ensured other lab personnel input data at equally high standards of speed and accuracy.
6. Reviewed of other staff's work in order to guarantee it has been submitted with a very high degree of accuracy.
7. Developed procedures for the data entry department and conducted monthly training meetings.

Experience

7-10 Years

Level

Management

Education

Certificate

Description :

1. Resolves customer questions related to orders, takes orders as needed.
2. Has knowledge of product line, materials, delivery time, drop-ship items, various marketing promotional services, and similar data, as required.
3. Receives training on new software computer programs.
4. Offers Bilingual services to clients when needed.
5. Starts position as call center representative and was promoted to Team Lead.
6. Manages data entry department for a tele-data communications company.
7. Responsible for training employees on new systems and databases.

Experience

5-7 Years

Level

Executive

Education

Certificate

Description :

1. Revised employees schedules according to workflow, established priorities and availability or capability of team members and equipment.
2. Monitored all detailed instructions handed out to the teams.
3. Distributed work to team members with a proposed completion time based on production requirements.
4. Compiled reports concerning the progress of work and issues due to failures of machines and equipment.
5. Maintain inventory of material needed to complete production.
6. Compiled reports concerning backlog and commitment.
7. Maintained a positive work environment for all team members.
8. Provide training and coaching with a focus on quality.
9. Supervised disciplinary actions are taken upon team members, including attendance, production status, and cooperation.

Experience

10+ Years

Level

Senior

Education

HS

Description :

1. Administer and maintain policies and procedures in regard to claim data entry.
2. Work with multiple vendors regarding submission errors.
3. Resource for other MHP departments regarding claim data entry.
4. Return claims to vendors when in error so they can be corrected and resubmitted for processing.
5. Scan documents into the member, vendor, and examiner folders in the Mass system.
6. Establish effective systems for record retention by creating a database for daily correspondence tracking.
7. Create monthly reports for closed terminated records and completed chart audits.
8. Update departmental standard operating procedures and database to accurately reflect the current practices.

Experience

5-7 Years

Level

Executive

Education

Associate

Description :

1. Fulfilled supervisor duties by overseeing all aspects of the data entry department including employee reviews, verifying vacation time, personnel leave, and payroll.
2. Made key decisions on the implementations of all databases for the purpose of data collection.
3. Made sure all contracts being entered into the system were legal.
4. Copied bad or financed contracts for the purpose of entry.
5. Made sure agent ID and dealer ID were on the remittal sheets before data entry received the contracts.
6. Created new programs, entered new agents and dealers into the system.
7. Updated departmental standard operating procedures and database to accurately reflect the current practices.

Experience

2-5 Years

Level

Junior

Education

HS