A Dealer Relationship Manager is one point of contact between a company and a dealer concerning the sales of the goods produced or manufactured by the company. They establish and maintain a relationship with the dealer to promote all the products with the motive of business development. Duties which are listed on the Dealer Relationship Manager Resume as – assisting dealers in various aspects of sales, training about the product, guidance and support in marketing, performance tracking and incentive promotions to the dealers, maintenance of records and details of dealers business for top management requirement and vice versa.
To be apt for the role, the person should have strong communication skills and build rapport with dealers in the market and maintain a healthy relationship that maximizes revenues of the company through dealers. Teamwork and leadership skills, well experience in sales and CRM, a good knowledge base of the market. A Bachelors’s degree in Business Administration is usually required by employers to fit into the role.
Headline : Motivation Being in the banking industry for eight years going for nine has taught me a lot of tolerance and client management. Very hard working and an efficient individual who performs tasks with utmost enthusiasm. A great team player, selfless and disciplined individual. Shown excellent time working capabilities, pushing beyond boundaries, and stress control especially under pressure.
Skills : Google Chrome, SNG-, Microsoft Word.
Description :
Ensured that Capture Ratio is in line with set standard.
Wrote Weighted Average Rate to production.
Built Relations with Dealers and other Stakeholders.
Escalated conflict and exceptions with dealers to management.
Maintained relationships with dealers to obtain desired market share.
Ensured that the brand image in the dealer network is compliant.
Discussed dealer portfolio on key deliverables at least every quarter.
Experience
5-7 Years
Level
Executive
Education
GED
Dealer Relationship Manager Resume
Summary : Successful multi-industry Customer Service, Sales Finance professional Highly self-motivated top sales producer. Excellent leadership, team building, sales & sales management, public speaking and time management abilities. Enjoy learning from and mentoring colleagues. Specializing in customer prospecting and client relationship management. Successful record of increasing sales and profitability.
Skills : Business Development, Account Management, Relationship Management, Sales, Banking, Banking, Automotive, Microsoft Office, Lotus Notes.
Description :
Prospected new accounts, manage and maintain auto dealers in the state of Virginia, direct contact with owners and dealer principals.
Oversaw day to day activities with primary focus on underwriting, manage and review of funding and collections.
Solicited loans and insurance products to dealers in person, via email and phone to improve relationships and program understanding.
Exercised independent judgment of consumer credit review process.
Demonstrated and trained dealers on retail, auto auction, and floorplan to optimize dealer participation.
Effectively utilized and executed floor-plan business.
Ensured efficient and proper funding of loans.
Experience
10+ Years
Level
Senior
Education
Diploma
Dealer Relationship Manager Resume
Headline : Dealer Relationship Manager versed in building strategic partnerships through persuasion, negotiation, and personal presence. Motivated at business prospect research, product promotion, and account expansion in the sales market. Successful at acquiring, expanding, and managing key corporate accounts. Training in all aspects of customer relations, contract preparation, and route management. Organized, detail-oriented, and resourceful.
Skills : Microsoft Office, Salesforce, Sales Management, Negotiation, Public Speaking, Relationship Management, Team Building.
Description :
Responsible for service and support of all Westlake franchises and non-franchise dealers where I provide quality customer service by satisfying the business needs of the dealers.
Developed dealer relationships that generate contracts according to Westlake's established credit risk and profitability models.
Demonstrated the value proposition of Westlake to assist the dealer to sell more new and used vehicles.
Effectively managed and market assigned dealer relationships to achieve all quality, pricing, and volume objectives.
Supported and market Westlake products.
Maintained effective communication with dealers and appropriate internal partners Develop business plans to align with corporate goals.
Achieved Field DRM key performance criteria.
Experience
5-7 Years
Level
Junior
Education
Associate Of Arts In Business
Dealer Relationship Manager Resume
Headline : A sales and finance professional who constantly exceeds goals by driving sales, retaining repeat business from improving customer relations resulting in increased market share. Results orientated, motivated and reliable. Enjoy contributing in as many roles as I can while looking to further my growth as a professional. Closer Trainer Team Leader Relationship Builder /Mentor Conflict Resolution Expert.
Skills : Microsoft Office, Communication Skills, Drafting, Written Communication, Filing.
Description :
Constantly exceeded goals by driving sales, retaining repeat business from improving customer relations resulting in increased market share.
Filled in and helped out the west coast office for California dealers in the A.M.
Took several dealers in the Youngstown Ohio area that were doing one deal per month up to 30 deals per month after I visited them out in the field due to my rapport and relationship building.
Took several dealers in the southern Illinois market that were nonpreferred, nonprime stores from one deal per month up to 20 deals per month after I became their buyer/rep.
Acted as a liaison between dealer and Funds Now to resolve any funding issues.
Worked with the Funding Managers and Team Leaders.
Knowledged of the indirect auto finance industry.
Experience
5-7 Years
Level
Executive
Education
BA
Dealer Relationship Manager Resume
Summary : To obtain a career opportunity within an organization where I can utilize my extensive experience in sales and management to the benefit of my employer and co-workers.
Skills : Portuguese, Creative Skills.
Description :
Effectively managed and marketed assigned dealer relationships to achieve all quality, pricing, and volume objectives.
Supported and marketed all AmeriCredit products.
Maintained effective communication with dealers and appropriate internal partners.
Developed business plans to align with corporate goals.
Achieved Field DRM key performance criteria Acted as a liaison between dealer and Funds Now to resolve any funding issues.
Worked with Funding Managers Analyzed dealer-specific data using reporting tools and taking appropriate action.
Identified and resolved dealer issues presenting an excessive risk to GM Financial, i.e., portfolio issues, fraud and buy-back, dealer violations, dealer personnel, etc.
Experience
7-10 Years
Level
Management
Education
MS
Dealer Relationship Manager Resume
Summary : Motivated and successful auto finance professional with 25 years of experience in the automobile finance industry. Expertise in new and used vehicle sales, pricing strategies, dealer relations and needs assessment, marketing, financial management, purchasing, administration, and staff training, supervision, motivation, and mentoring.
Skills : Sales, Management Skills.
Description :
Marketed our sales finance program to automobile dealerships in the Wake County area.
Built long-lasting, profitable relationships through cold calls, positive communication, and hard work.
Developed marketing materials to aid our customers in promoting and selling our products.
Assisted in selling our products, as well as the day-to-day decision-making for our program.
Ensured customer satisfaction.
Personally responsible for our success with major automobile franchises in the area, such as Capital Ford, Leith Toyota, Leith Autopark, and Chris Leith Chevrolet.
Provided excellent feedback and customer service to all clients.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science In Economics
Dealer Relationship Manager Resume
Headline : Highly dedicated, driven, and competitive professional with a proven track record in management and sales within the automotive finances industry. A respected leader with a high level of integrity and work ethic that has consistently met and exceeded corporate goals.
Skills : Management Skills, Leadership.
Description :
Managed and marketed auto dealerships within assigned territory.
Sold program benefits decision-makers, built relationships, and handle any concerns.
Introduced relationship selling principles into sales strategy to recapture lost business that resulted in an increase in business of over 400% for the largest dealership in the territory.
Successfully launched a new leasing program that produced over $1M in additional monthly volume.
Subsequently recognized as the number one producer in leasing.
Recaptured a non-active and unhappy account and converted it into a top producer resulting in over $200K in added monthly sales.
Fostered positive relationships between Regional Acceptance and over 30 dealerships through daily calls, personal appointments, and social outings.
Experience
5-7 Years
Level
Executive
Education
BS In Business Administration
Dealer Relationship Manager Resume
Summary : Sales and marketing professional with more than 18 years of experience in the automotive industry. Utilized consultative selling techniques throughout complex and multiple-level sales processes. Consistently exceeded sales quota, developed interactive business relationships with senior executives, created and implemented persuasive account strategies for a competitive marketplace, and effectively sold customized banking and software products and services.
Skills : Managing Skills, Testing Skills.
Description :
Developed a new territory for the company in PA, WV, and MD.
Built relationships with loan processors so I was able to get involved on every deal to help get them funded in a quick fashion.
Sold the company off of my own belief that the program fits a niche that dealers need and can use.
Built the territory off of knowledge of asking questions to dealers to find out if they are the correct fit.
Did a study for the company to see if the CRM product they are looking at is worth the money and energy.
Tested out Concur for expenses to be one of the first to help roll it out to the rest of the company.
Worked closely with Branch Manager and clients to help the branch reach the Top 5 in net profit in the company.
Experience
7-10 Years
Level
Management
Education
Bachelors
Dealer Relationship Manager Resume
Headline : Talented and well-rounded Automobile Finance Professional. Effective at multi-tasking and balancing customer needs and making new sales. With 20 years of customer service and 15 years of management and 9 years of Auto Finance, I embrace change and the challenge of meeting and exceeding all expectations.
Skills : Supervising Skills, Business Management.
Description :
Demonstrated the value proposition of GM Financial to assist the dealer to sell more new and used vehicles.
Negotiated daily with customers and resolved any issues and follow up on approved deals Effectively manage and market assigned dealer relationships to achieve quality, pricing and volume objectives.
Worked closely with Business Owners, General Managers and Finance & Insurance Managers Supports business plan to align with corporate goals.
Supported and market all GM Financial products.
Built relationships with dealers by providing the highest quality customer service and maintain relationships through visits and phones calls in order to meet specific volume objectives.
Effectively coordinated communications between Sales, Credit and Funding departments and external dealership personnel.
Successfully functioned in a team environment, working in conjunction with other teams to ensure quality and volume objectives are exceeded by the company.
Experience
5-7 Years
Level
Executive
Education
MS
Dealer Relationship Manager Resume
Summary : Seeking a Dealer Relationship Manager position that will utilize my many years of experience working as a primary point of contact for and liaison between management, sales team, clients, and vendors.
Skills : Relationship Manager, Leadership.
Description :
Created business for our branch by soliciting current customers for new loans or additional funds, (C and D Portfolio.).
Analyzed credit reports, conducted credit interviews, and recommended action on loan applications.
Specialized in personal, auto, and real estate loans, and received several Employee of the Month awards, as well as Top Seller awards.
Responsible for analyzing, processing, and coding a variety of accounting documents and supporting materials.
Handled collection accounts, follow-up on slow payments, processing bankruptcies, and solving long-term delinquencies.
Retailed vehicles to potential customers and wholesale vehicles to business contacts.
Operated the branch to ensure compliance with set regulations and conducted oversight of new employee training.
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