Debt Collector Resume Samples

The basic job duty of a Debt Collector is to identify the company’s debtors and collect overdue bills and negotiate payment. To execute this job description, the Debt Collector Resume has a list of these associated tasks – contacting people who owe money to the company over phone or by mail, keeping track of assigned accounts and identifying outstanding debts; recovering outstanding payments; locating and contacting debtors; negotiating payoff deadlines or payment plans; handling questions or complaints; investigating and resolving discrepancies; updating account status and database; alerting superiors of debtors who are unable to pay, and complying with regulations if legal actions have to be taken.

Those interested in this career line should depict on their resumes the following abilities – skillful in negotiating and persuading; ability to be polite without lacking confidence; working knowledge of MS Office and databases; and knowledge of relevant legal requirements. A high school diploma is mandatory. Qualifications in accounting or finance might be useful.

Debt Collector Resume example

Debt Collector Resume

Objective : Highly enthusiastic Debt Collector professional with 8 years client interface experience. Core Strengths Strong organizational skills High customer service standards Active listening skills Strong problem solving ability Courteous demeanor Service solutions expert Energetic work attitude Negotiation competency.

Skills : Cooking, Multitasking, Debt Collector.

Description :

    1. Arranged for debt repayment or establish repayment schedules, based on customers' financial situations.
    2. Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    3. Advised customers of necessary actions and strategies for debt repayment.
    4. Persuaded customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
    5. Conferred with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    6. Located and monitored overdue accounts, using computers and a variety of automated systems.
    7. Answered customer questions regarding problems with their accounts.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
College Prep


Debt Collector Resume

Summary : Debt Collector with 2 years of experience in Documenting accounts accurately and in accordance with client specifications, Filed Certificating of Debt and forward cases to appropriate Taxation locations for further collection action; and request Warrants of Satisfaction.

Skills : Proficient in Photoshop, Revit Architecture, and Microsoft Excel. Skilled in hand drawings and renderings. Some knowledge of Autocad.

Description :

    1. Notified credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
    2. Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
    3. Utilized various payment options and secure this information for administration to process.
    4. Provided direct and support services to customers in a manner that is consistent with protocol and Professional Placement Services mission and values.
    5. Persuaded delinquent customers to establish repayment terms using a computer system and various collection software while using professionalism, tact, and adhering to all applicable collection laws.
    6. Achieved production goals and standards for servicing delinquent accounts without sacrificing the quality of service.
    7. Followed Client Operating Standards, State and Federal Legal Requirements, and Regulation in regard to Collections.
      Years of Experience
      Experience
      10+ Years
      Experience Level
      Level
      Senior
      Education
      Education
      Diploma


      Debt Collector Resume

      Objective : A motivated and resourceful individual who incorporates life experiences and organizational skills in work and everyday life. Proven background in customer services and the hospitality related field. An excellent communicator with a professional attitude.

      Skills : All Microsoft programs, Photoshop.

      Description :

        1. Handled high volume third-party incoming and outgoing calls in a professional manner.
        2. Collected money on past due accounts subject to FDCPA guidelines.
        3. Maintained company standards, conduct and policies handling calls including skip tracing.
        4. Actively engaged and participated in monthly team role playing sessions.
        5. Assisted working with new collectors out of training.
        6. Documented all call information and status of collection efforts in ARMS system.
        7. Updated data and corrected discrepancies when accessing debtors account information.
      Years of Experience
      Experience
      2-5 Years
      Experience Level
      Level
      Junior
      Education
      Education
      Accounting

      Debt Collector Resume

      Objective : Submitting my resume for your review and consideration. It will furnish you with specific information as to my professional background, experience , and capabilities that can contribute to the success of your company. I have held a variety of job assignments and maintained a successful track record.

      Skills : Transcription And Proofreading Experience, Multitasking.

      Description :

        1. Received payments and post amounts paid to customer accounts.
        2. Located and monitored overdue accounts, using computers and a variety of automated systems.
        3. Recorded information about the financial status of customers and status of collection efforts.
        4. Located and notified customers of delinquent accounts by mail, telephone, or personal visits in order to solicit payment.
        5. Conferred with customers by telephone or in-person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
        6. Advised customers of necessary actions and strategies for debt repayment.
        7. Persuaded customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
      Years of Experience
      Experience
      0-2 Years
      Experience Level
      Level
      Entry Level
      Education
      Education
      Certified Nursing Assistant

      Debt Collector Resume

      Summary : Experienced customer service representative,Highly organized and can multi-task in fast-paced work environment .Resourceful adaptable and innovative ideas and execute accordingly.Looking for challenging position.

      Skills : Accounts Receivable, Credit Analysis, Risk Management, Collections, Customer Service.

      Description :

        1. Managed a portfolio of charged-off credit card accounts.
        2. Negotiated payment plans and settlements with customers.
        3. Determined which delinquent accounts to turn over to Attorneys for judgment.
        4. Extensive skip tracing of all accounts in the cue.
        5. Collected and posted accounts receivable payments to excel.
        6. Handled a high volume of incoming and outgoing calls (dialer).
        7. Collected an average of $65,000 per month on post suit accounts.
      Years of Experience
      Experience
      10+ Years
      Experience Level
      Level
      Senior
      Education
      Education
      Diploma

      Debt Collector Resume

      Objective : Debt Collector with over 10 years of call center experience. Skilled at working with a diverse group of people, verbal and written communication, and multi-tasking. Demonstrates flexibility and adaptability while consistently meeting goals and driving the business.

      Skills : Coordinating, Dispatching, Multi-tasking, Problem Solving, Time Management, Email Management, Phones Inbound & Outbound, Communication- Written & Verbal Clearly And Quickly With A Diverse Population, Computer.

      Description :

        1. Collected as much cash as possible for the client from borrowers who have defaulted on their student loans, while abiding by all laws regarding fair debt collection practices.
        2. Skiptraced using social media sites, professional sites, and search engines to find contact information for borrowers.
        3. Followed up on all leads by making phone calls to locate each debtor and get them into a settlement or payment plan.
        4. Documented in the computer every step taken, all offers made, any reasons given by the debtor and payment arrangements agreed to.
        5. Watched each account to be sure the debtor stays within the guidelines of their agreement and call them to recover missed payments.
        6. Maintained quantity of dials along with quality of contacts.
        7. Attained the highest call monitor score ever by the client, during 2nd month.
      Years of Experience
      Experience
      0-2 Years
      Experience Level
      Level
      Entry Level
      Education
      Education
      AS In Liberal Arts

      Debt Collector Resume

      Objective : Locating and monitoring overdue accounts, using computers and a variety of automated systems, Recording information about the financial status of customers and status of collection efforts.

      Skills : Leadership qualities, Excellent verbal communication.

      Description :

        1. Accurately and thoroughly notated each account with efforts performed and results attained.
        2. Handled PCI Data confidentially and securely.
        3. Maintained and Updated the Taxpayers Case files.
        4. Reviewed incoming correspondence and tax returns and take necessary actions.
        5. Performed all account maintenance functions as necessary and in accordance with Taxation policy.
        6. Maintained case files in an acceptable order.
        7. Maintained file of 100 - 200 accounts per caseworker.
              Years of Experience
              Experience
              2-5 Years
              Experience Level
              Level
              Junior
              Education
              Education
              Accounting

              Debt Collector Resume

              Objective : Debt Collector professional versed in product placement and merchandising. Extensive experience in inventory and shipment processing. An experienced Call Center Representative with expertise in providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

              Skills : Cash Handling, Customer Service Skills, Very dedicated and willing to learn., good phone etiquette.

              Description :

                1. Effectively managed a high-volume of inbound and outbound customer calls.
                2. Addressed and resolved customer product complaints empathetically and professionally.
                3. Gathered and verified all required customer information for tracking purposes.
                4. Defused volatile customer situations calmly and courteously.
                5. Accurately documented, researched, and resolved customer service issues.
                6. Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
                7. Referred unresolved customer grievances to designated departments for further investigation.
              Years of Experience
              Experience
              0-2 Years
              Experience Level
              Level
              Entry Level
              Education
              Education
              Bachelor Of Science In Human Services

              Debt Collector Resume

              Objective : Professionally mannered individual with over 5 years' experience in the Customer Service industry. Possess in-depth knowledge about Software Development Life Cycle's in both Agile and Waterfall methodologies. Proficient in eliciting requirements by way of various Requirement Gathering processes such as Documentation Review, Interviews, Meetings, and JAD Sessions. Embraces new challenges and demonstrates continuous improvement principles in work and professional development areas.

              Skills : Microsoft Office, Agile, Business Analysis, Scrum, JIRA, Visio, Testing, Customer Service, Negotiation, Meeting Planning, Requirements Gathering.

              Description :

                1. Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments; am the liaison between creditors and customers and manage overdue accounts.
                2. Created lists of individuals who failed on payments, contacted those accounts with past due dates, and set up payment plans according to the FIFO method.
                3. Negotiated payment terms and methods when the party was reached.
                4. The process required reviewing the account information in the database, and asking probing questions of consumers in order to better understand what potential objections to payments were.
                5. Strategically discussed objections and suggested money sources for debt payment.
                6. Negotiated settlements outside normal guidelines, negotiate payment arrangements over a longer span of time than normal and take accounts out of treatment within certain guidelines.
                7. Advised management regarding collection strategy effectiveness for various portfolios.
              Years of Experience
              Experience
              2-5 Years
              Experience Level
              Level
              Executive
              Education
              Education
              Bachelor Of Arts In Management Information Systems

              Debt Collector Resume

              Summary : An energetic and capable ESL teacher. I have a Bachelor's degree in Elementary Education - Emphasis Humanities - English, I was trained to be in charge of a group of people, both adults and children to teach English as a second language. Additionally, I am very good with information technology and modern teaching tools. I am also very creative, able to work with different materials for class preparation.

              Skills : Customer Service, Training Skills.

              Description :

                1. Responsible for collecting on past due education loans via the use of phone contact.
                2. Negotiate payment arrangements that are suitable for both the borrower and the company.
                3. My clients consistently email my managers to tell them that they are happy with the service they receive from me.
                4. Assist borrowers to qualify for rehabilitation or consolidation of the loan.
                5. Negotiating balance in full payments, payment arrangements or legal referrals.
                6. Reviewing accounts and schedule contact dates for follow-up phone calls.
                7. Meeting or exceeding all daily, weekly and monthly production goals.
              Years of Experience
              Experience
              7-10 Years
              Experience Level
              Level
              Management
              Education
              Education
              High School Diploma

              Debt Collector Resume

              Objective : Superior writing and editorial skills within the legal, business, and not-for-profit industries. Increased productivity and workload efficiency by 35% with minimal edits in the Child Support Division. Skilled in solid administrative practices, effective in meeting deadlines. Developed applicable systems and guidelines for a new law office that is still operational. Ability to analyze situations and apply sound problem-solving and decision making to lead highly skilled teams.

              Skills : Typing, Computer Skills, Word, Microsoft.

              Description :

                1. Expedited and balanced third-party phone assets and recovered accounts.
                2. Provided guidance and assistance for customers to provide solutions within company guidelines.
                3. Used Skip Tracing tools to locate relevant customer information.
                4. Communicate effectively with diverse customers, staff, and management.
                5. Monitored and forecasted weekly payroll and scheduling edits.
                6. Tracked training and reviews for 250 team members.
                7. Generated daily and weekly payroll reports detailing payroll and team members' benefits.
              Years of Experience
              Experience
              2-5 Years
              Experience Level
              Level
              Executive
              Education
              Education
              Associate In Paralegal

              Debt Collector Resume

              Objective : Dedicated professional with 10 years of experience combining blue collar workmanship and customer service skilled in construction and debt collection call centers. Looking for an entry level position in a fast growth company. Friendly and enthusiastic with ability to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with energetic, professional demeanor at all times.

              Skills : Microsoft Office, Collector.

              Description :

                1. Arranged for debt repayment or establish repayment schedules, based on customers' financial situations.
                2. Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
                3. Received payments and post amounts paid to customer accounts.
                4. Advised customers of necessary actions and strategies for debt repayment.
                5. Persuaded customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
                6. Conferred with customers by telephone or in-person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
                7. Located and monitored overdue accounts, using computers and a variety of automated systems.
              Years of Experience
              Experience
              2-5 Years
              Experience Level
              Level
              Junior
              Education
              Education
              High School Diploma

              Debt Collector Resume

              Objective : Debt Collector with 2 years of experience in Locating and notifying customers of delinquent accounts by mail or telephone, and also Conferring with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

              Skills : Managing Skills, Multitasking, Leadership.

              Description :

                1. Persuaded customers to pay amounts due on credit accounts, damage claims, or no payable checks, or to return merchandise.
                2. Skiped tracing borrowers to locate current residence and employment information.
                3. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
                4. Setup the largest settlement in our office, in only 3 months.
                5. Sorted and filed correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
                6. Followed client policies in regards to negotiating payment plans.
                7. Worked within FDCPA, State and Federal regulations, and DMO Compliance Policies.
              Years of Experience
              Experience
              2-5 Years
              Experience Level
              Level
              Executive
              Education
              Education
              None In Medical Billing And Coding

              Debt Collector Resume

              Summary : Using skip-tracing tools to locate demographic information in the most efficient manner, Effectively communicating with 3rd parties to obtain location information, and also Profiling accounts that are determined un-locatable or exhausted.

              Skills : Multi-tasking, Outstanding customer service, Leadership skills, Critical thinking capabilities.

              Description :

                1. Located customers to collect installments, overdue accounts, damage claims, and non payable checks.
                2. Questioned neighbors and postal workers at post office to determine new addresses of customers.
                3. Visited and phoned customers and attempted to persuade customers to pay amount due, or arranged for payment at later date.
                4. Kept record of collections and status of accounts.
                5. Traced skips for creditors and other concerned parties.
                6. Traced individuals for purposes of serving legal papers.
                7. Contacted debtors by mail or phone to attempt collection of money owed.
              Years of Experience
              Experience
              7-10 Years
              Experience Level
              Level
              Management
              Education
              Education
              Certificate

              Debt Collector Resume

              Objective : Debt Collector with 3+ years of experience in Attending training sessions given by manager or supervisor, Integrating information obtained thru training sessions and policy changes immediately into a daily routine.

              Skills : Word, Managing Skills.

              Description :

                1. Persuaded customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
                2. Confered with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
                3. Identified and investigated payment arrears in the portfolio and code debtor appropriately in order to determine following collection process steps.
                4. Communicated with debtors by telephone.
                5. Managed debtors and arrears process.
                6. Recorded debtor and arrears history in order to ensure a complete file as a sound basis for decision making during collection, recovery.
                7. Utilized various skip tracing techniques strategies to locate right parties.
                      Years of Experience
                      Experience
                      2-5 Years
                      Experience Level
                      Level
                      Executive
                      Education
                      Education
                      Diploma