Debt Collector Resume Samples

The basic job duty of a Debt Collector is to identify the company’s debtors and collect overdue bills and negotiate payment. To execute this job description, the Debt Collector Resume has a list of these associated tasks – contacting people who owe money to the company over phone or by mail, keeping track of assigned accounts and identifying outstanding debts; recovering outstanding payments; locating and contacting debtors; negotiating payoff deadlines or payment plans; handling questions or complaints; investigating and resolving discrepancies; updating account status and database; alerting superiors of debtors who are unable to pay, and complying with regulations if legal actions have to be taken.

Those interested in this career line should depict on their resumes the following abilities – skillful in negotiating and persuading; ability to be polite without lacking confidence; working knowledge of MS Office and databases; and knowledge of relevant legal requirements. A high school diploma is mandatory. Qualifications in accounting or finance might be useful.

Debt Collector Resume

Objective : Highly enthusiastic customer service professional with 8 years client interface experience. Core Strengths Strong organizational skills High customer service standards Active listening skills Strong problem solving ability Courteous demeanor Service solutions expert Energetic work attitude Negotiation competency.

Skills : Cooking.

Description :

    1. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    2. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    3. Advise customers of necessary actions and strategies for debt repayment.
    4. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
    5. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    6. Locate and monitor overdue accounts, using computers and a variety of automated systems.
    7. Answer customer questions regarding problems with their accounts.
    8. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
College Prep


Licensed Debt Collector Resume

Summary : Motivated leader with strong organizational and prioritization abilities. Customer and Personal Demonstrate.

Skills : Proficient in Photoshop, Revit Architecture, and Microsoft Excel. Skilled in hand drawings and renderings. Some knowledge of Autocad.

Description :

    1. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    2. Receive payments and post amounts paid to customer accounts.
    3. Advise customers of necessary actions and strategies for debt repayment.
    4. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    5. Locate and monitor overdue accounts, using computers and a variety of automated systems.
    6. Record information about financial status of customers and status of collection efforts.
    7. Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma


Medical Debt Collector Resume

Objective : A motivated and resourceful individual who incorporates life experiences and organizational skills in work and everyday life. Proven background in customer services and the hospitality related field. An excellent communicator with a professional attitude.

Skills : All Microsoft programs, photoshop.

Description :

    1. Handle high volume third-party incoming and outgoing calls in a professional manner.
    2. Collect money on past due accounts subject to FDCPA guidelines.
    3. Maintain company standards, conduct and policies handling calls including skip tracing.
    4. Actively engage and participate in monthly team role playing sessions.
    5. When asked, assist working with new collectors out of training.
    6. Document all call information and status of collection efforts in ARMS system.
    7. Update data and correct discrepancies when accessing debtors account information.
    8. Follow client policies in regards to negotiating payment plans.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Accounting

Sales Manager/Debt Collector Resume

Objective : Submitting my resume for your review and consideration. It will furnish you with specific information as to my professional background, experience , and capabilities that can contribute to the success of your company. I have held a variety of job assignments and maintained a successful track record.

Skills : Proficient In: Transcription And Proofreading Experience,.

Description :

    1. Received payments and post amounts paid to customer accounts.
    2. Located and monitored overdue accounts, using computers and a variety of automated systems.
    3. Recorded information about financial status of customers and status of collection efforts.
    4. Located and notified customers of delinquent accounts by mail, telephone, or personal visits in order to solicit payment.
    5. Conferred with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    6. Advised customers of necessary actions and strategies for debt repayment.
    7. Persuaded customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
    8. Sorted and filed correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Certified Nursing Assistant

Sr. Debt Collector Resume

Summary : Experienced customer service representative,Highly organized and can multi-task in fast-paced work environment .Resourceful adaptable and innovative ideas and execute accordingly.Looking for challenging position.

Skills : Accounts Receivable, Credit Analysis, Risk Management, Collections, Customer Service.

Description :

    1. Managed a portfolio of charged off credit cards accounts.
    2. Negotiated payment plans and settlements with customers.
    3. Determined which delinquent accounts to turn over to Attorneys for judgment.
    4. Extensive skip tracing of all accounts in cue.
    5. Collected and posted accounts receivable payments to excel.
    6. Handled a high volume of incoming and outgoing calls (dialer).
    7. Collected an average of $65,000 per month on post suit accounts.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Sales Manager/Debt Collector Resume

Objective : Customer Service/Technical Support with over 10 years of call center experience. Skilled at working with a diverse group of people, verbal and written communication and multi-tasking. Demonstrates flexibility and adaptability while consistently meeting goals and driving the business.

Skills : Coordinating, Dispatching, Multi-tasking, Problem Solving, Time Management, Email Management, Phones Inbound & Outbound, Communication- Written & Verbal Clearly And Quickly With A Diverse Population, Computer.

Description :

    1. Collect as much cash as possible for the client from borrowers who have defaulted on their student loans, while abiding by all laws regarding fair debt collection practices.
    2. Skiptrace using social media sites, professional sites, and search engines to find contact information for borrowers.
    3. Follow up on all leads by making phone calls to locate each debtor and get them into a settlement or payment plan.
    4. Document in the computer every step taken, all offers made, any reasons given by the debtor and payment arrangements agreed to.
    5. Watch each account to be sure the debtor stays within the guidelines of their agreement and call them to recover missed payments.
    6. Maintain quantity of dials along with quality of contacts.
    7. Attained the highest call monitor score ever by the client, during 2nd month.
    8. Setup the largest settlement in our office, in only 3 months.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
AS In Liberal Arts

Debt Collector/Medical Claims Filer Resume

Objective : Currently i'm a debt collector for Creditors Discount & Audit. My job is to set up payment arrangements. If they refuse, we take legal action as long as they meet qualifications. Sometimes there can be a misunderstanding with insurance when it comes to people being covered for certain things so we have to order their itemized bill to review. When some of these cases are involved with personal injury, workman's comp, or filing bankruptcy we have to provide the information needed to the attorneys.

Skills : has leadership qualities, excellent verbal communication.

Description :

    1. Handle high volume third-party incoming and outgoing calls in a professional manner.
    2. Collect money on past due accounts subject to FDCPA guidelines.
    3. Maintain company standards, conduct and policies handling calls including skip tracing.
    4. Actively engage and participate in monthly team role playing sessions.
    5. When asked, assist working with new collectors out of training.
    6. Document all call information and status of collection efforts in ARMS system.
    7. Update data and correct discrepancies when accessing debtors account information.
    8. Follow client policies in regards to negotiating payment plans.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Accounting

Debt Collector I Resume

Objective : Retail sales professional versed in product placement and merchandising. Extensive experience in inventory and shipment processing.I am also an experienced Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

Skills : Cash Handling, Customer Service Skills, Very dedicated and willing to learn., good phone etiquette.

Description :

    1. Effectively managed a high-volume of inbound and outbound customer calls.
    2. Addressed and resolved customer product complaints empathetically and professionally.
    3. Gathered and verified all required customer information for tracking purposes.
    4. Defused volatile customer situations calmly and courteously.
    5. Accurately documented, researched and resolved customer service issues.
    6. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    7. Referred unresolved customer grievances to designated departments for further investigation.
    8. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor Of Science In Human Services

Debt Collector/Attorney's Assistant Resume

Objective : Professionally mannered individual with over 5 years' experience in the Customer Service industry. Possess in-depth knowledge about Software Development Life Cycle's in both Agile and Waterfall methodologies. Proficient in eliciting requirements by way of various Requirement Gathering processes such as Documentation Review, Interviews, Meetings, and JAD Sessions. Embraces new challenges and demonstrates continuous improvement principles in work and professional development areas.

Skills : Microsoft Office, Agile, Business Analysis, Scrum, JIRA, Visio, Testing, Customer Service, Negotiation, Meeting Planning, Requirements Gathering.

Description :

    1. Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments; am the liaison between creditors and customers and managed overdue accounts.
    2. Created lists of individuals who failed on payments, contacted those accounts with past due dates, and set up payment plans according to FIFO method.
    3. Negotiated payment terms and methods when party was reached.
    4. Process required reviewing the account information in database, and asking probing questions of consumer in order to better understand what potential objections to payments were.
    5. Strategically discussed objections and suggested money sources for debt payment; utilize various payment options and secure this information for administration to process.
    6. Negotiated settlements outside normal guidelines, negotiate payment arrangements over a longer span of time than normal, and take accounts out of treatment within certain guidelines.
    7. Advised management regarding collection strategy effectiveness for various portfolios.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Arts In Management Information Systems

Sr. Debt Collector Resume

Summary : An energetic and capable ESL teacher. I have a Bachelor's degree in Elementary Education - Emphasis Humanities - English, I was trained to be in charge of a group of people, both adults and children to teach English as a second language. Additionally, I am very good with information technology and modern teaching tools. I am also very creative, able to work with different materials for class preparation.

Skills : Customer Service.

Description :

    1. Responsible for collecting on past due education loans via the use of phone contact.
    2. Negotiate payment arrangements that are suitable for both the borrower and the company.
    3. My clients consistently email my managers to tell them that they are happy with the service they receive from me.
    4. Assist borrowers to qualify for rehabilitation or consolidation of the loan.
    5. Negotiating balance in full payments, payment arrangements or legal referrals.
    6. Reviewing accounts and schedule contact dates for follow-up phone calls.
    7. Meeting or exceeding all daily, weekly and monthly production goals.
    8. Skip tracing borrowers to locate current residence and employment information.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Debt Collector II Resume

Objective : Skills & Experience: Superior writing and editorial skills within the legal, business and not-for-profit industries. Increased productivity and workload efficiency by 35% with minimal edits in Child Support Division. Skilled in solid administrative practices, effective in meeting deadlines. Developed applicable systems and guidelines for a new law office that is still operational. Ability to analyze situations and apply sound problem-solving and decision making to lead highly skilled teams.

Skills : typing, computer skills, word, microsoft, excel.. power point.

Description :

    1. Expedited and balanced third party phone assets and recovered accounts.
    2. Provided guidance and assistance for customers to provide solutions within company guidelines.
    3. Used Skip Tracing tools to locate relevant customer information.
    4. Communicate effectively with diverse customers, staff, and management.
    5. Target Greenville, South Carolina Human Resource Assistance October 2008- July 2009 Made job offers and hosted orientation for new team members.
    6. Monitored and forecasted weekly payroll and scheduling edits.
    7. Tracked training and reviews for 250 team members.
    8. Generated daily and weekly payroll reports detailing payroll and team members' benefits.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associate In Paralegal

Debt Collector Assistant Resume

Objective : Dedicated professional with 10 years of experience combining blue collar workmanship and customer service skilled in construction and debt collection call centers. Looking for an entry level position in a fast growth company. Friendly and enthusiastic with ability to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with energetic, professional demeanor at all times.

Skills : Microsoft Office.

Description :

    1. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    2. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    3. Receive payments and post amounts paid to customer accounts.
    4. Advise customers of necessary actions and strategies for debt repayment.
    5. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
    6. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    7. Locate and monitor overdue accounts, using computers and a variety of automated systems.
    8. Answer customer questions regarding problems with their accounts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma

Debt Collector/Supervisor Resume

Objective : Certified Nurse Assistant Home health experience. Experienced in long term care,skilled nursing,assisted living. Certified Phlebotomist Experience: Common venipunctures, syringe draws,finger sticks,butterfly syringe draws,butterfly venipuncture,IV removal,accu checks. Certified in Blood Bourne pathogens Ability to work alone or as part of a team. Fast learner. Experiences with EMR via pointclickcare system.

Skills : word.

Description :

    1. Received payments and post amounts paid to customer accounts.
    2. Located and monitored overdue accounts, using computers and a variety of automated systems.
    3. Recorded information about financial status of customers and status of collection efforts.
    4. Located and notified customers of delinquent accounts by mail, telephone, or personal visits in order to solicit payment.
    5. Conferred with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    6. Advised customers of necessary actions and strategies for debt repayment.
    7. Persuaded customers to pay amounts due on credit accounts, damage claims, or no payable checks, or to return merchandise.
    8. Sorted and filed correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
None In Medical Billing And Coding

Debt Collector III Resume

Summary : I have been working in the merchandising and stocking industry for five years. I have gained experience in money handling, customer service and able to operate heavy machinery. Being in this field has helped me build better characteristics in being able to communicate with others in how to take care of situations in a safe manner, also taking leadership in a busy environment that requires me to be patient and alert to what is going on around me while still taking care of business.

Skills : Multi-tasking, Outstanding customer service, Leadership skills, Critical thinking capabilities.

Description :

    1. Located customers to collect installments, overdue accounts, damage claims, and nonpayable checks.
    2. Questioned neighbors and postal workers at post office to determine new address of customers.
    3. Visited and phoned customers and attempted to persuade customers to pay amount due, or arranged for payment at later date.
    4. Kept record of collections and status of accounts.
    5. Traced skips for creditors and other concerned parties.
    6. Traced individuals for purposes of serving legal papers.
    7. Contacted debtors by mail or phone to attempt collection of money owed.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Certificate

Debt Collector Resume

Objective : My future goal is to eventually become a store manager, or eventually own my own business. I hope to achieve that by working my way to the top, and showing that I'm able to handle a leadership role. I also hope to finish school in the next two to four years so I can be a step closer to my life goals.

Skills : Word, Excel.

Description :

    1. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    2. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    3. Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
    4. Advise customers of necessary actions and strategies for debt repayment.
    5. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
    6. Locate and monitor overdue accounts, using computers and a variety of automated systems.
    7. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
    8. Receive payments and post amounts paid to customer accounts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma