Description :

1. Oversaw the successful migration of a major energy company's applications to a virtual private cloud, enhancing operational resilience during a significant divestiture.
2. Enhanced client relationships at the executive level, ensuring consistent delivery of quality improvements and measurable bottom-line impacts.
3. Acted as a change agent for process innovation, redesigning project management practices across multiple accounts in the Americas.
4. Identified and recaptured revenue leakage, achieving improved visibility into project health and cost management.
5. Developed and executed strategies to introduce new tools and processes, driving organizational efficiency.
6. Led a turnaround for a global automotive parts supplier's application development project, bringing it back on schedule and within budget.
7. Managed the transition of client IT operations to an outsourced solution, ensuring seamless service continuity.

Experience

5-7 Years

Level

Management

Education

B.S. in BA

Description :

1. Analyzed operational workflows to identify inefficiencies and implement automation strategies.
2. Collaborated with stakeholders to ensure technical solutions met business needs and enhanced service delivery.
3. Facilitated process redesign initiatives that improved overall operational efficiency.
4. Maintained strong relationships with clients through regular communication and performance assessments.
5. Evaluated business strategies and recommended best practices to leverage technology effectively.
6. Negotiated service level agreements to align expectations between departments.
7. Conducted training sessions for team members on new technology and process changes.

Experience

2-5 Years

Level

Senior

Education

BBA

Description :

1. Oversaw the roles of Change and Incident Manager while being integral to the Delivery Team for outsourcing contract administration.
2. Enforced change management compliance and represented client interests in cross-jurisdictional change meetings.
3. Led jurisdictional CABs, producing and distributing a Forward Schedule of Change report to stakeholders.
4. Coordinated maintenance downtimes with internal and vendor teams, ensuring seamless client communication.
5. Made informed go/no-go decisions based on project timelines and resource availability.
6. Facilitated vendor and client reviews prior to scheduling maintenance for streamlined operations.
7. Directed triage efforts during incidents, mobilizing resources to restore services effectively.

Experience

5-7 Years

Level

Management

Education

B.S. in BA

Description :

1. Served as the primary liaison for project managers, facilitating project setup, material procurement, and delivery strategies.
2. Established and monitored project objectives, milestones, and deadlines to ensure all deliverables met customer expectations.
3. Enhanced customer satisfaction by optimizing order handling, delivery, and invoicing processes.
4. Collaborated with procurement teams to develop material delivery schedules and address project deviations promptly.
5. Resolved vendor purchase order issues, initiated material change requests, and managed outstanding invoicing discrepancies.
6. Utilized SAP to create and maintain sales orders and project records effectively.
7. Developed comprehensive project site trackers in MS Excel to monitor equipment deliveries and provide insights to stakeholders.

Experience

7-10 Years

Level

Senior

Education

MBA

Description :

1. Lead and coordinate internal resources, engineers, and external vendors to ensure timely project implementation.
2. Deliver contracted projects on schedule, managing risks and dependencies effectively to meet client expectations.
3. Conduct regular reviews to ensure all key project milestones are met and communicated effectively.
4. Develop and execute customer service improvement plans tailored to client needs.
5. Facilitate collaboration among multiple stakeholders, including clients and third-party resources.
6. Manage communications for major clients, ensuring their requirements are met promptly.
7. Provide comprehensive configuration and billing details to clients, ensuring clarity and satisfaction.

Experience

0-2 Years

Level

Junior

Education

B.S. in BA

Description :

1. Oversee daily operations for delivery services, managing 30,000 annual deliveries to ensure efficiency and quality.
2. Utilize negotiation skills to optimize contracts with vendors and contractors, achieving cost savings.
3. Direct a team of 20 staff, adjusting workloads and routes to maximize efficiency and service levels.
4. Collaborate with cross-functional teams to enhance client satisfaction and streamline processes.
5. Address service delivery complaints proactively, implementing training and performance management strategies.
6. Identify and resolve operational issues before they escalate, ensuring high service standards.
7. Manage employee accounts, including timesheets and PTO, ensuring accurate payroll and resource allocation.
8. Conduct thorough analyses of service issues, leading to the development and execution of improvement plans.

Experience

10+ Years

Level

Management

Education

BSBM

Description :

1. Coordinate and manage internal and external resources to set clear project objectives and deliverables.
2. Build and maintain strong client relationships, ensuring delivery excellence and meeting quality standards.
3. Oversee overall budgeting and resource allocation to foster account growth and operational efficiency.
4. Analyze project metrics and account strategies to drive revenue realization and profitability.
5. Monitor project statuses, resource utilization, and customer issues, providing solutions as needed.
6. Review and authorize third-party contracts, service agreements, and financial transactions.
7. Act as a primary escalation point for clients during emergencies, ensuring prompt resolution of issues.

Experience

5-7 Years

Level

Management

Education

B.S. in BA

Description :

1. Led cross-functional teams to deliver projects on time and within budget, ensuring high-quality outcomes.
2. Optimized resource management and release planning to align with project requirements and business priorities.
3. Facilitated personnel recruitment, training, and evaluation processes to build a high-performing team.
4. Prepared comprehensive project cost estimates and budget parameters, ensuring financial accountability.
5. Coordinated quality assurance and backend support to deliver successful project outcomes.
6. Led software development and process re-engineering initiatives to enhance project capabilities.
7. Managed stakeholder expectations and maintained strong relationships to facilitate project success.

Experience

0-2 Years

Level

Entry Level

Education

B.S. IT

Description :

1. Facilitated stakeholder meetings to define project scope and establish a clear delivery plan.
2. Monitored progress of deliverables, ensuring accountability and timely completion.
3. Managed vendor relationships, including SOW creation and invoice tracking, to ensure service alignment with project goals.
4. Developed comprehensive deployment documentation for mobile app launches.
5. Oversaw account and certificate management for mobile applications within the organization.
6. Created risk management plans to proactively identify and mitigate project risks, ensuring quality and budget adherence.
7. Coordinated infrastructure upgrades with third-party vendors, including database and OS enhancements.

Experience

2-5 Years

Level

Senior

Education

B.S. in BA

Description :

1. Managed resource allocation and risk mitigation strategies for a $1.7M corporate systems portfolio.
2. Served as the subject matter expert and manager for the end-to-end LMS process using SAP SuccessFactors.
3. Supervised, trained, and developed a team of 5-12 direct reports, overseeing performance management and development plans.
4. Led a 10-member cross-functional governance team to plan and execute quarterly SAP SuccessFactors LMS releases.
5. Presented monthly operations reviews to CenturyLink Corporate Systems VP and Directors, driving strategic discussions.
6. Delivered 1,000 IT development hours monthly by executing system enhancement projects on time and within budget.
7. Achieved cost reduction targets by transitioning 60 development and maintenance tasks from the U.S. to offshore teams.

Experience

7-10 Years

Level

Management

Education

B.S. in BA

Description :

1. Coordinated with product owners to prioritize backlog items and align project goals with business objectives.
2. Track and analyze daily operational metrics including miles driven and hours worked.
3. Ensure timely arrival of drivers and readiness for daily operations.
4. Assign drivers and vehicles to optimize delivery routes and schedules.
5. Coordinate with customer service to align driver availability with customer needs.
6. Maintain accurate records of assignments and driver performance metrics.
7. Implement safety protocols to comply with DOT regulations and enhance operational efficiency.

Experience

0-2 Years

Level

Junior

Education

B.S.B.A.

Description :

1. Developed project documentation, including plans, reports, and presentations for stakeholders.
2. Collaborate with business clients to define strategies for timely and budget-conscious technical solutions.
3. Lead a development team to design and implement a new system within a 6-month timeframe.
4. Initiated a project that reduced message banner load time by over 95%, saving $500K annually.
5. Develop project scope, priorities, and deliverables with input from clients, development, QA, and operations teams.
6. Consistently complete projects within budget and time constraints.
7. Plan, schedule, and track project timelines, providing regular updates to stakeholders and upper management.

Experience

5-7 Years

Level

Management

Education

B.S.B.A.

Description :

1. Directed all facets of employee management, fostering a high-performance culture.
2. Established and enforced customer service standards to enhance client satisfaction.
3. Managed and resolved damage claims, ensuring swift resolutions for customers.
4. Oversaw chargebacks, fines, and disciplinary actions for owner-operators.
5. Identified training needs and facilitated continuous training for team development.
6. Prioritized and adjusted schedules to meet fluctuating demands efficiently.
7. Led a team of Adobe Campaign Consultants, ensuring quality delivery and client success.

Experience

5-7 Years

Level

Management

Education

B.B.A.

Description :

1. Led a team of 6 drivers managing a fleet of 4 commercial vehicles, optimizing daily delivery schedules to reduce costs and improve service times.
2. Collaborated with Department Managers and Upper Management to resolve delivery issues efficiently.
3. Proactively monitored inventory levels to ensure product availability for timely deliveries.
4. Communicated directly with customers to address concerns, ensuring timely and effective resolution.
5. Trained new staff on equipment operation and delivery procedures, enhancing team performance.
6. Maintained accurate records of vehicle maintenance, fuel consumption, and mileage for operational efficiency.
7. Monitored team certifications and compliance with safety regulations to maintain high service standards.

Experience

2-5 Years

Level

Senior

Education

BBA

Description :

1. Oversaw daily operations of the delivery department, ensuring timely and efficient service delivery.
2. Implemented strategic initiatives to enhance operational workflows and improve customer satisfaction.
3. Coordinated with cross-functional teams to address delivery challenges and optimize logistics.
4. Managed performance metrics to drive team accountability and exceed operational goals.
5. Developed training programs to enhance staff skills in delivery processes and customer interaction.
6. Maintained accurate records of deliveries and inventory management.
7. Led regular meetings to assess service performance and identify areas for improvement.

Experience

5-7 Years

Level

Senior

Education

BBA

Description :

1. Managed daily logistics and operations of the warehouse distribution center, led sales strategy, performance measurement to financial plan, monitored internal resources, provided monthly performance metrics to leadership team.
2. Successfully designed and implemented a staffing and distribution strategy that reduced company costs associated with delivery by 30%.
3. Supervised several geographical districts of carriers within the Cedar Valley area.
4. Managed and trained customer care department staff and resolved customer complaints.
5. Oversaw the deliveries to houses on a daily basis, over 24000 copies per day.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Arts

Description :

1. Effectively managed the home delivery component of the circulation department.
2. Supervised Customer Service Representatives, Home Delivery assistants, and contracted carriers.
3. Assisted Advertising in Classified Sale Represented The Union as an Ambassador with the Grass Valley Chamber of Commerce.
4. Ensured that the independent contractor status is always protected.
5. Managed a delivery team to ensuring timely and accurate customer deliveries.
6. Directed and oversee job assignments and plan daily labor schedules. Direct warehouse supervisory personnel to achieve prescribed objectives.
7. Developed and maintained a productive high morale team by supervising, coaching, and developing the management team.

Experience

2-5 Years

Level

Junior

Education

High School Diploma