Dental Office Manager Resume Samples

Description :

1. Educated and trained new employees, introduced, and set up training on all new equipment.
2. Initiated, maintained, and allocated a monthly bonus and goal system for the practice and employees to achieve.
3. Payroll, taxes, A/R, A/P, financial arrangements, implemented accounts as needed with collection agencies, insurance submission with Dr.'s notes and x-rays, and submitted pre-authorization's to insurance companies for patient treatment as needed.
4. Presented and proposed treatment plans to patients for all types of dentistry such as; extractions, partials, composite restorations, and crown-bridge.
5. Allocated re-submissions and reimbursements from patients and insurance companies from PPO, HMO, and Medicaid applied payments as necessary.
6. Established and positioned jointly an additional dental practice to all guidelines of State Ordinance, combined two individual offices into one.
7. Organized and put into place OSHA rules and regulations with requirements for all sterilization, coding, maintained monthly updates of used and unused material for sterilization rooms, x-ray rooms, instruments, and made all operatories comply with all state mandated rules and regulations.
8. Administered and maintained legal recommendations for a secure and trustworthy Dental Practice.

Experience

5-7 Years

Level

Executive

Education

Psychology

Description :

1. Ensure the office delivers quality and compassionate dental care to 65+ patients per day.
2. Maintain adequate staffing levels by interviewing, screening and selecting applicants to meet patient schedule.
3. Responsible for employee satisfaction and retention through practices that promote communications, rewards/recognition, teamwork, and administration of effective employee relations practices.
4. Ensure training and development of staff by identifying training needs and establishing initiatives to meet company/individual objectives.
5. Achieve office financial performance targets such as revenue and billing first time approval rates and prepare detailed monthly reports regarding business performance management.
6. Responsible for the operational readiness, appearance and presentation of the office.
7. Drive local marketing efforts through participating in local community affairs and events to include school screenings, board member meetings and any opportunity to promote a positive image of Kool Smiles.
8. Meet and exceed compliance standards and maintain all compliance manuals.

Experience

7-10 Years

Level

Management

Education

B.A. In Psychology

Description :

1. Create an environment for staff and patients that allows a lifelong relationship to develop, with understanding, trust and the office they can refer family and friends.
2. Lead by example of what a top office looks like to patients and feels like to work in.
3. Managed office that not only meet opening goals but set opening records - Lead dental offices with General, Oral, Endo, Perio, Orth and Pediatric.
4. Strong leadership experience as well as dental treatment knowledge across all dental families.
5. Self-motivated with a positive professional high energy attitude and the dental knowledge of front and back-office duties which allows me to coach and mentor a top team.
6. Develop ongoing relationships in the community that allows me to market my offices and drive revenue and profit.
7. Manage office budget front and back and analyze P&L.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Handled all aspects of the day-to-day activities of the Dental Office.
2. Managing employee relations, patient relations, and achieving operational goals by managing patient scheduling, staff productivity, collections, receivables, referral process and general operations expenses.
3. Scheduling and optimizing a profitable daily schedules in Dentrix for Doctor and hygienists, promoting a professional, safe, pleasant environment for doctors, staff and patients Helped developing a more effective dental hygiene recall system.
4. Consistently achieved profit goals frequently surpassing established expectations.
5. Managed patients billing, assisting customers with insurance processing, calculating insurance/patient portions, and working with patients with affordable payment plans options on extensive dental jobs.
6. Responsible for the office purchasing needs.
7. Used QuickBooks to manage the office bookkeeping.

Experience

5-7 Years

Level

Executive

Education

Associate In Applied Science

Description :

1. Provide recommendations to the doctor for human resource matters such as hiring or terminating employees.
   
2. Coordinate appointments with treatment plans.
3. Prepare treatment plans for patients and present the treatment plans and financial arrangements in person.
4. Collect over the counter payments at the time of service.
5. Contact the patient's insurance company for benefits before the visit.
6. Schedule appointments and fill holes in the schedule as needed, plus keep schedules as full as possible.
7. Manages schedules to meet daily dentistry goals and exercises a leadership role in motivating office team members and proactively seeking ways to improve dental practice.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Successful management of 9 office and staff members, continually looking for ways to improve and promote quality customer service.
2. Achieving revenue goals by meeting and managing the day to day operations of the dental office to include patient scheduling staff productivity and collections.
3. Managing accounts payable and receivable; responsible for insurance claims and billing; sold an average of $95,000 per month in dental treatments.
4. Responsible for the presentation of dental treatments to include financial arrangements with care credit or other form of customer payment.
5. Having a successful 99% of insurance collection and 100% customer collection.
6. Management of office billing and payroll administration.
7. Successfully implemented a recall system for hygiene patients with 50% increase in returning patients.

Experience

5-7 Years

Level

Executive

Education

Bachelors Of Science

Description :

1. Manage and supervise administrative and clinical team members to ensure that we provide the best possible dental care to our patients.
2. Educate team members in proper filing of insurance, to include Medicaid and various PPO policies.
3. Coordinate treatment plans with patients and secure financial arrangements.
4. Process payroll for salaried, hourly, and commissioned employees.
5. Counsel team members on their performance and give recommendations for improvement.
6. Act as liaison between patients and their insurance companies; file appeals to insurance companies on behalf of patients.
7. Develop and implement marketing strategies to attract new patients for the practice.
8. Responsible for maintaining accounts receivable and making daily bank deposits.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Supervised the scheduling to ensure that scheduling is done properly, re-care is maintained, and that all patient contacts are kept up.
2. Calling patients to remind them of their upcoming appointments.
3. Oversees daily deposits and ensures batch reports/encounters are sent to the finance department for deposit.
4. Prepared inventory reports and managed the ordering of office supplies.
5. Answers telephone in a timely and polite manner.
6. Assist in the collection of medical office charges, post charges to patient accounts and accurately manage cash drawer.
7. Accurately entered procedures codes with correct diagnosis for scheduling and billing purposes.
8. Managed dentist schedule one day ahead and coordinates appointment cancellations as needed.

Experience

2-5 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Provided supervision for day-to-day operations in accordance with practice guidelines.
2. Developed policies in accordance with state and federal regulations.
3. Continuously evaluated employee performance, provided feedback, assisted, and coached staff as needed.
4. Directed practice operations to ensure that financial and business needs were met and facility properly maintained.
5. Reduced staff turnover through appropriate selection, orientation, training, staff education and development.
6. Enforced strict confidentiality and safeguarded all patient-related information.
7. Assigned staff to meet patient care needs and address productivity standards.
8. Developed annual goals, objectives and budget, guided controls to reduce expenses.

Experience

7-10 Years

Level

Consultant

Education

Executive Business

Description :

1. Dealing with incoming queries from clients in an orderly, efficient manner.
2. Identifying areas of strength and weaknesses and ways to achieve better performance.
3. Ensuring that the practice is up to date with the current regulatory requirements.
4. Keeping all practice administrative records and administration in order.
5. Dealing with the complaints through the practice complaints procedure.
6. Liaising with dental sales and suppliers' reps as necessary.
7. Ensuring that all staff have a performance plan with objectives which are regularly reviewed.

Experience

2-5 Years

Level

Junior

Education

Medical Assistant

Description :

1. Leading a large team of dentists, hygienists and other technicians through implementations and transitions.
2. Manage and responsible for maintaining the reception desk.
3. Evaluate, redesign and implement high standards of patient care.
4. Manage the weekly, monthly and quarterly financial purchases of supplies.
5. Oversee weekly Accounts Payables and Accounts Receivables.
6. Leading OSHA training through series of objectives.
7. Engaged in the analysis of licenses and permits with state and local government officials.

Experience

10+ Years

Level

Senior

Education

Dental Hygiene