The End User Support Specialist is hired to provide essential support to computer software development organisations, software training companies, and software and hardware manufacturers. A well-drafted End User Support Specialist Resume mentions the following duties – assisting client daily functionality and efficiency, providing IT support for desktops, printers, telephone systems, and cellular devices; identifying, managing, and solving issues in a timely manner, managing projects successfully on time and within budget, responding to customer requests effectively and communicating with them to address issues, updating the user information in an organisational system, and updating the user access for given IT applications for new and current employees.
The most sought-after skills for the post include the following – sound judgment while solving systems, hardware, and software problems; technical skills, customer service skills, the ability to adopt new technologies, and multitasking skills. An associate’s degree is usually considered the least requirement.
Summary : Seeking a challenging End User Support Specialist position within a growing organization that will maximize my demonstrated abilities to solve problems and achieve corporate objectives through quick learning, good communication skills, strong analytical skills, and a very proactive attitude towards work.
Skills : Customer Service, Supervising Skills, IT Database.
Description :
Provided day-to-day End User support for all hardware and software issues.
Performed 2nd tier hardware break/fix and desk side software support.
Maintained inventory database of IT equipment including PCs, monitors, and printers.
Utilised automated script to update IT database of asset location and username.
Utilised Help Desk ticket system for tracking, auditing, and resolution management.
Used ticket system for time tracking and knowledge base functions.
Assisted PC/Desktop Technicians with PC imaging and deployment.
Experience
10+ Years
Level
Senior
Education
Master Of Arts
End User Support Specialist Resume
Headline : As an End User Support Specialist, responsible for Handling customer inquiries via phone or email, Troubleshooting the problem at hand and offer steps to resolve issue, Escalating unresolved issues to a higher tier of support, Documenting everything in a ticketing system for future reference, Maintaining a professional and courteous demeanour at all times.
Skills : Computer Lab And Server Installation, Network Security Policies.
Description :
Provided remote and onsite hardware/software support, as well as executive support.
Serviced HP and Lenovo hardware.
Responsible for client data migrations.
Utilised Microsoft SCCM and Altiris for reimaging and software deployment.
Provided onsite/remote server and network support.
Performed configuration and administration activities on servers running VMWare ESX and VSphere.
Supervised projects and coordinate onsite support for local and out of footprint locations, such as moves, break fix, and equipment decommissions or installations.
Experience
5-7 Years
Level
Executive
Education
GED
End User Support Specialist Resume
Summary : A top-performing End User Support Specialist with increasing responsibilities combining telecommunications, desktop, and administrative expertise to deliver substantial support for services, completing daily Requests for Moves, Adds, and Changes, maintenance and repair of voice equipment, review, process and distributing mobile device and service requests.
Completed daily Telephone Request of Moves, Adds, and Changes (MAC) for multiple sites supported.
Responsible for Voice Projects - Migrations to Avaya VoIP, Site Closing, Restacks, and Upgrades.
Performed voice compliance of Software and Hardware to reduce system down time and issues.
Ensured voice systems are in compliance with the businesses standards and maintain appropriate documentation and reports, including the monitoring of PBX and Voice Server activities and generating the appropriate reports and reviewing reports for errors and to act accordingly.
Verified and process various vendor invoices for payment Placing service calls and orders with vendors for circuits, POTS, and DSL lines.
Checked for accuracy against actual contractual rates/plans and taking corrective action as needed.
Updated and maintained various databases for telecommunications services.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science
End User Support Specialist Resume
Headline : End User Support Specialist Professional, competitive, versatile, and hardworking IT technician with over seven years experience, including four as a United States Marine. Hands on experience with an extremely wide variety of operating systems, software, hardware, servers, and network technologies. Excellent communication, teamwork, desktop, and project management skills; as well as experience in executive, field, and high stress environments.
Skills : System Administrator, Network Operator, Customer Service,.
Description :
Used Service Now ticketing system to track trouble tickets and meticulously document steps taken toward incident resolution.
Maintained and troubleshot VPOD, Virtual Desktop, XenApp, XenDesktop virtual endpoints, as well as other endpoints and infrastructure in a virtual environment.
Troubleshot, resolved, and maintained complex user and computer configurations in Active Directory--in both virtual and traditional infrastructures.
Worked with a wide variety of end user hardware including thin clients, laptops, desktops, blackberries, iPads, multifunction printers, and other peripheral devices.
Used remote troubleshooting to resolve diverse issues in a work from home environments.
Used RDP, Lync, Teamviewer, and other tools to remotely troubleshoot and resolve issues at more than 10 DTCC sites around the world.
Provided IT services utilizing the Information Technology Infrastructure Library (ITIL) best practices model.
Experience
5-7 Years
Level
Executive
Education
BS
End User Support Specialist Resume
Objective : Analytical self-starter prepared to leverage related education and hands-on experience in network design, administration, and technical support to excel in an Operations Technician II role. Network Design & Support: Skilled at selecting and evaluating hardware and equipment; install and configure complex network routers and switches, cabling, servers and operating systems, and software.
Supported end-users with computer, network systems, and peripheral devices.
Managed the configuration and performance management of all pc systems and telecommunications.
Maintained passwords and file system security via group policies and Windows Active Directory.
Recommended hardware / software solutions and upgrades using established procurement processes.
Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
Installed, configured, monitored, and troubleshot PC's and other related hardware on Windows OS platforms.
Resolved Windows and Internet Explorer issues on desktops and laptops.
Experience
2-5 Years
Level
Executive
Education
MBA In Project Management
End User Support Specialist Resume
Objective : End User Support Specialist is responsible for Performing all tasks with the utmost care and attention to detail, Answering questions about company products and services when necessary, Staying current on company product updates and changes, Participating in weekly training sessions as scheduled.
Skills : Windows Server, Active Directory, Remote Desktop Services, Adobe Dreamweaver/Photoshop, Sony Vegas, Git, Hard Drive Migration/Disk Imaging, Windows XP/Vista/7, Ubuntu.
Description :
Supported 500-node, XP/Win7/Win8 network via MS Active Directory.
Supported 50-node 10.6-10.10 MAC network via Apple Remote Desktop.
PC and MAC laptop/desktop troubleshooting, repair and deployment.
Implemented Trend Micro server/client server to meet PCI Compliance by enforcing scheduled update/scan policies.
Installed Office 2007-2013, Oracle and mainframe emulation software.
Configured Smartphones (iPhone/Android) for corporate email access.
Administered RSA keyfob deployment for Remote VPN access.
Experience
2-5 Years
Level
Junior
Education
BS In Communications
End User Support Specialist Resume
Summary : Over 20 years experience of increasingly technical responsible positions in the IT department. Detail-oriented, highly energetic with excellent interpersonal and communication skills; ability to work independently and as a team player. Strong expertise in design, configuration, implementation, integration and support in medium to large companies, active directory, Exchange server,Windows servers,cluster servers, Domino servers, Networking, TCP/IP,DNS, WINS and DHCP servers.
Skills : Desktop Support, System Administration.
Description :
Provided second level technical support for on-site and remote staff members in California, Oregon and Washington.
Installed and implemented new or modified PC/LAN related hardware, software, applications and operating systems, and met custom customer requirements and needs.
Troubleshot and maintained multiple types of peripherals including printers, scanners, monitors, docking stations, MiFi and wireless devices.
Provided remote support using LANDesk, SCCM, Remote Assistance, Remote Desktop and Secure Meeting.
Troubleshot remote connectivity issues with field/mobile employees.
Provided video conferencing support as needed for senior management.
Provided support for Avaya phone system as needed.
Experience
10+ Years
Level
Senior
Education
BS In Business Administration
End User Support Specialist Resume
Summary : A highly skilled and knowledgeable End User Support Specialist Professional with over 15 years of experience in the Information Technology industry. A subject matter expert in area such as: Active Directory Administration; Messaging Administration; Information Security policies and procedures and Client/Server support.
Skills : Technical Support, Printers, Active Directory, Customer Service, Computer Repair, Windows Server 2008, Mobile, Timberline, Purchasing, Networking.
Description :
Responsible for maintaining the hardware and software for the Compaq and HP line of desktops, laptops, printers, and palms.
Provided technical support for Windows XP, Windows 2000 Professional, Microsoft office 2000, office XP and all proprietary software used by HP.
Responsible for the configuration of wireless settings and Microsoft outlook support.
Rembo and Altiris was the software used for imaging the systems and Remedy 5.0 for entering service call tickets.
Hewlett Packard, Houston, Tx End User Support Specialist Responsible for maintaining the hardware and software for the Compaq and HP line of desktops, laptops, printers, and palms.
Provided technical support for Windows XP, Windows 2000 Professional, Microsoft office 2000, office XP and all proprietary software used by HP.
Responsible for the configuration of wireless settings and Microsoft outlook support.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science
End User Support Specialist Resume
Headline : As an End User Support Specialist, responsible for Providing technical support and guidance to customers, Answering questions, analyse problems, and troubleshoot issues for customers, Following up with customer to ensure resolution of the issue, Documenting all interactions with customers in a ticketing system.
Skills : Microsoft Office, Microsoft Office, Hardware, Active Directory, Exchange Server.
Description :
Responsible for level 2 support for 400+ users, setup and installation of new PC's, installing operating systems, MS front office software such as MS office 95, Outlook 97 clients etc.
Implemented Y2K fixes and Y2K certification testing.
Worked with engineering team to implement new technology, such as Cisco switches, routers, and NT servers.
Configured Jet direct print servers in an IP/NT environment.
Supported Exxon Mobil proprietary software: Microsoft Office including Excel, Word, PowerPoint, Citrix Winframe, and Windows Terminal dial-in.
Maintained user login identification and passwords on multiple domains.
Identified and escalated situations requiring urgent and/or management attention.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
End User Support Specialist Resume
Objective : An energetic and responsible Desktop Support Specialist with experience and technical background that will benefit a progressive organization. Experienced in the computer industry; hardware, software and mobile communications; can work effectively within a team environment; proven ability to be a self-starter and motivator. My best qualities are my outgoing personality, energy and people skills.
Skills : Active Directory, HP Scanners/ Printers, VM Ware, MS Office 2K/X7/2010, Windows 2K, XP, Win7, E- Fax, ESET NOD32, Windows Server 2K, 03 & 08, Android, Barracuda, Ghost, Norton Utilities, MS Exchange, BES, Konika Minolta.
Description :
Provided AS/400 user documentation.
Documented call resolutions on HEAT ticketing system.
Provided break/fix and maintenance on printers.
Assisted end-user with password resets.
Used Dame Ware MRC client to assist end-users in troubleshooting requested tickets.
Performed printer repair and maintenance on networked printers.
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