Deskside Support Resume Samples

Desk Side Support will provide technical assistance to the company, they are involved in installing, desk upgrading, and troubleshooting hardware and software issues. Additional duties mentioned on the Desk Side Support Resume are – addressing user tickets pertaining to hardware, software and networking issues, helping customers in application installation, guiding users with step-by-step instructions, conducting remote troubleshooting, testing alternative pathways, customizing desktop applications, recording technical issues, directing unresolved issues, following up with clients, and reporting feedback of customers.

The job requirements expected by employers are – proven work experience, hands-on experience with the various platform, working knowledge of office automation products and computer peripherals, knowledge of network security practices and anti-virus programs, and the ability to perform remote troubleshooting tasks and multitasking capabilities. A bachelor’s degree in computer science or computer engineering is preferred for this role. Additional qualifications will be an asset.

Deskside Support Resume example

Deskside Support Resume

Objective : Professional with a unique combination of design skills and technical knowledge. Career-oriented, creative problem-solver looking to continue growth in the creative and technical fields.

Skills : Graphic Design, Illustration, Concept art.

Description :

    1. Provided support for application issues, printers, Personal Computers, and Laptops.
    2. Ensured over 200 help desk tickets were resolved in order.
    3. Provided more immediate assistance to Chevron's employees, bringing the average.
    4. Responded time brought down from hours or even days to mere minutes.
    5. Provided break/fix technician services for all of South Texas, then all of West Texas business and personal computers.
    6. Certified Technicians including EMC Clariion and Centera Storage and Dell Storage.
    7. Employed as a bench Technician working on desktops, laptops, printers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Information Technology


Deskside Support/Representative Resume

Summary : Technical professional with seven years of expertise in networking, systems administration and microcomputer desktop support to provide solutions for growth of employer.

Skills : Microsoft Office, Cisco, Citrix, Active Directory, Servers.

Description :

    1. Desktop support of Dell Laptops and Desktops in an Enterprise Networking Environment utilizing Windows 7 64 Bit operating system.
    2. Installed additional software as requested such as Project and Visio.
    3. Handled other service desk tickets as dispatched to me via ServiceNow.
    4. Serviced tickets consist of PC or Laptop has no power or not working on the network, docking station issues.
    5. Utilized Active Directory to unlock accounts, disable or enable user accounts, and reset passwords.
    6. Re-Imaged Laptops and Desktops using SCCM via PXE Boot.
    7. Loaded additional software if needed and encrypt laptops via McAfee Drive Encryption.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Computer Information Systems


Deskside Support II Resume

Headline : Seeking a challenging position with opportunities for expanding upon existing skills. Help Desk Support Hardware Supervisory experience Fluent in Spanish.

Skills : IT Support, Technical Skills.

Description :

    1. Completed Windows XP to Windows 7 migration for all Warehouse computers in 20 locations.
    2. Provided onsite and remote 2nd Level Deskside Support using the Service Now ticketing system.
    3. Backed up user's data, reimaged using SCCM, and restored data for desktops and laptops.
    4. Created, modified, and terminated user accounts and groups in Active Directory.
    5. Installed and provided support for Microsoft, Adobe, Cisco, Lenovo products, and more.
    6. Responsible for keeping hardware inventory up to date for all equipment.
    7. Managed and scheduled hardware recycling program for equipment both onsite and at offsite locations.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Completed Course

Deskside Support I Resume

Objective : Thorough and committed professional technician with experience contributing to the effective operation of equipment through maintaining, upgrading equipment, and troubleshooting.

Skills : IT Support, Analytical Skills.

Description :

    1. Utilized the Remedy ticketing system in a Windows XP environment using Dell computers and win terms.
    2. Repaired network connectivity by checking port settings and cable integrity.
    3. Configured V.P.C.'s for user functionality.
    4. Repaired and maintained mobile computers and medication carts.
    5. Installed and upgraded software. Replaced and configured Lexmark and H.P.
    6. laser printers.
    7. Utilized Share point for environment news, issues and timesheets.
    8. Utilized Dame Ware for remote access Used Active Directory to reset passwords.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Jr. Deskside Support Resume

Objective : Seeking a career in which professional experience and technical education will be utilized to benefit a progressive organization.

Skills : Certified Windows, Technical Skills.

Description :

    1. Refreshed laptops/desktops for end-user from older machines with Windows XP to newer machines with Windows 7 in different sites.
    2. Profiled laptop/desktop with specific software as needed such as NX6, Microstation.
    3. Deployed equipment such as VoIP phones, cell phones, new user setup packages, keyboards.
    4. Related items as needed per request on tickets.
    5. Advanced Technology Services at OneAmerica Indianapolis.
    6. Responded to support tickets tracked by using the HP Service Manager ticketing system.
    7. Daily worked experience with Remote Desktop, SCCM, and Active Directory.
    8. Maintained customer response times and SLA's.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Information Technology

Deskside Support/Technician Resume

Objective : To Obtain a position as a team-player in a people-oriented environment where can maximize customer-service and IT experience in a challenging environment to achieve the corporate goals.

Skills : Computer Repair, Leading Skills.

Description :

    1. Helped desk-side support for the Windows 7 environment.
    2. Installed and support of proprietary Xerox applications.
    3. Installed printers, scanners, other peripherals.
    4. Loaded and troubleshooting of scanned electronic data into the SQL database.
    5. Performed system backups on various servers using Symantec NetBackup.
    6. Managed process for shipping tapes to off-site storage at Iron Mountain using SecureSync.
    7. Prepared and maintain KDs for services in scope.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Associate Deskside Support Resume

Headline : Maintaining, analyzing, troubleshooting, and repairing hardware and computer systems is the job of deskside support. Installation of computer hardware, software, and networks.

Skills : Desktop Support, Technical Skills.

Description :

  • Managed the lifecycle (ticket generation to closure) of all in-scope incidents.
  • Serviced requests in line with service tickets best practice ways of working.
  • Resolved incidents and fulfills service requests with a high level of customer service.
  • Updated end-user laptop, desktop, blackberry cell, & VoIP phone.
  • Deployed equipment such as VoIP phones, cell phones, new user setup packages.
  • Related items as needed per request on tickets.
  • Inventory Management for Stock/Spares Mail Administration.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Asst. Deskside Support Resume

Headline : Provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.

Skills : Technical Skills, Management.

Description :

  • Troubleshoot PC hardware and software on-site
     Supported ad hoc IT projects.
  • Verified the integrity and availability of hardware
  • Organized and coordinated activities associated with installation, deployment.
  • Upgraded software (Windows), and hardware, as it relates to the deskside environment.
  • Worked trouble tickets and work orders as assigned and resolve/complete within SLAs.
  • Provided on-going education and training to non-technical end-users.
  • Proposed changes or solutions to products and services for optimal business results.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Lead Deskside Support Resume

Headline : Desktop Support Engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class Desktop Support Technician provides fast and effective support .

Skills : Technical Skills, Organized.

Description :

  • Managed the high performing service delivery support functions including IT.
  • Supported present across the various locations.
  • Owned and drove the Incident, Request, and escalation processes.
  • Ensured high levels of performance in these processes, accurate reporting.
  • Established service improvement activities when required.
  • Serviced Delivery Manager will take ownership of major incidents.
  • Ensured coordination amongst the resolving teams, effective communication with stakeholders.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Deskside Support Resume

Headline : Required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues.

Skills : Critical Thinking, Organized.

Description :

  • Responded to client support requests.
  • Contacted clients to find out the nature of the problem.
  • Traveled to the client’s location or connecting via a remote link.
  • Troubleshoot hardware and software issues.
  • Installed and maintaining hardware and computer peripherals.
  • Installed and upgrading operating systems and computer software.
  • Troubleshoot networking and connection issues.
  • Advised on software or hardware upgrades.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma