Deskside Support Resume
Objective : Professional with a unique combination of design skills and technical knowledge. Career-oriented, creative problem-solver looking to continue growth in the creative and technical fields.
Skills : Graphic Design, Illustration, Concept art.
Description :
- Provided support for application issues, printers, Personal Computers, and Laptops.
- Ensured over 200 help desk tickets were resolved in order.
- Provided more immediate assistance to Chevron's employees, bringing the average.
- Responded time brought down from hours or even days to mere minutes.
- Provided break/fix technician services for all of South Texas, then all of West Texas business and personal computers.
- Certified Technicians including EMC Clariion and Centera Storage and Dell Storage.
- Employed as a bench Technician working on desktops, laptops, printers.
Experience
2-5 Years
Level
Junior
Education
Information Technology
Deskside Support/Representative Resume
Summary : Technical professional with seven years of expertise in networking, systems administration and microcomputer desktop support to provide solutions for growth of employer.
Skills : Microsoft Office, Cisco, Citrix, Active Directory, Servers.
Description :
- Desktop support of Dell Laptops and Desktops in an Enterprise Networking Environment utilizing Windows 7 64 Bit operating system.
- Installed additional software as requested such as Project and Visio.
- Handled other service desk tickets as dispatched to me via ServiceNow.
- Serviced tickets consist of PC or Laptop has no power or not working on the network, docking station issues.
- Utilized Active Directory to unlock accounts, disable or enable user accounts, and reset passwords.
- Re-Imaged Laptops and Desktops using SCCM via PXE Boot.
- Loaded additional software if needed and encrypt laptops via McAfee Drive Encryption.
Experience
7-10 Years
Level
Management
Education
Computer Information Systems
Deskside Support II Resume
Headline : Seeking a challenging position with opportunities for expanding upon existing skills. Help Desk Support Hardware Supervisory experience Fluent in Spanish.
Skills : IT Support, Technical Skills.
Description :
- Completed Windows XP to Windows 7 migration for all Warehouse computers in 20 locations.
- Provided onsite and remote 2nd Level Deskside Support using the Service Now ticketing system.
- Backed up user's data, reimaged using SCCM, and restored data for desktops and laptops.
- Created, modified, and terminated user accounts and groups in Active Directory.
- Installed and provided support for Microsoft, Adobe, Cisco, Lenovo products, and more.
- Responsible for keeping hardware inventory up to date for all equipment.
- Managed and scheduled hardware recycling program for equipment both onsite and at offsite locations.
Experience
5-7 Years
Level
Executive
Education
Completed Course
Deskside Support I Resume
Objective : Thorough and committed professional technician with experience contributing to the effective operation of equipment through maintaining, upgrading equipment, and troubleshooting.
Skills : IT Support, Analytical Skills.
Description :
- Utilized the Remedy ticketing system in a Windows XP environment using Dell computers and win terms.
- Repaired network connectivity by checking port settings and cable integrity.
- Configured V.P.C.'s for user functionality.
- Repaired and maintained mobile computers and medication carts.
- Installed and upgraded software. Replaced and configured Lexmark and H.P.
- laser printers.
- Utilized Share point for environment news, issues and timesheets.
- Utilized Dame Ware for remote access Used Active Directory to reset passwords.
Experience
2-5 Years
Level
Junior
Education
Diploma
Jr. Deskside Support Resume
Objective : Seeking a career in which professional experience and technical education will be utilized to benefit a progressive organization.
Skills : Certified Windows, Technical Skills.
Description :
- Refreshed laptops/desktops for end-user from older machines with Windows XP to newer machines with Windows 7 in different sites.
- Profiled laptop/desktop with specific software as needed such as NX6, Microstation.
- Deployed equipment such as VoIP phones, cell phones, new user setup packages, keyboards.
- Related items as needed per request on tickets.
- Advanced Technology Services at OneAmerica Indianapolis.
- Responded to support tickets tracked by using the HP Service Manager ticketing system.
- Daily worked experience with Remote Desktop, SCCM, and Active Directory.
- Maintained customer response times and SLA's.
Experience
2-5 Years
Level
Junior
Education
Information Technology
Deskside Support/Technician Resume
Objective : To Obtain a position as a team-player in a people-oriented environment where can maximize customer-service and IT experience in a challenging environment to achieve the corporate goals.
Skills : Computer Repair, Leading Skills.
Description :
- Helped desk-side support for the Windows 7 environment.
- Installed and support of proprietary Xerox applications.
- Installed printers, scanners, other peripherals.
- Loaded and troubleshooting of scanned electronic data into the SQL database.
- Performed system backups on various servers using Symantec NetBackup.
- Managed process for shipping tapes to off-site storage at Iron Mountain using SecureSync.
- Prepared and maintain KDs for services in scope.
Experience
2-5 Years
Level
Junior
Education
Diploma
Associate Deskside Support Resume
Headline : Maintaining, analyzing, troubleshooting, and repairing hardware and computer systems is the job of deskside support. Installation of computer hardware, software, and networks.
Skills : Desktop Support, Technical Skills.
Description :
- Managed the lifecycle (ticket generation to closure) of all in-scope incidents.
- Serviced requests in line with service tickets best practice ways of working.
- Resolved incidents and fulfills service requests with a high level of customer service.
- Updated end-user laptop, desktop, blackberry cell, & VoIP phone.
- Deployed equipment such as VoIP phones, cell phones, new user setup packages.
- Related items as needed per request on tickets.
- Inventory Management for Stock/Spares Mail Administration.
Experience
5-7 Years
Level
Executive
Education
Diploma
Asst. Deskside Support Resume
Headline : Provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.
Skills : Technical Skills, Management.
Description :
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Troubleshoot PC hardware and software on-site
Supported ad hoc IT projects.
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Verified the integrity and availability of hardware
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Organized and coordinated activities associated with installation, deployment.
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Upgraded software (Windows), and hardware, as it relates to the deskside environment.
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Worked trouble tickets and work orders as assigned and resolve/complete within SLAs.
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Provided on-going education and training to non-technical end-users.
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Proposed changes or solutions to products and services for optimal business results.
Experience
5-7 Years
Level
Executive
Education
Diploma
Lead Deskside Support Resume
Headline : Desktop Support Engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class Desktop Support Technician provides fast and effective support .
Skills : Technical Skills, Organized.
Description :
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Managed the high performing service delivery support functions including IT.
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Supported present across the various locations.
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Owned and drove the Incident, Request, and escalation processes.
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Ensured high levels of performance in these processes, accurate reporting.
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Established service improvement activities when required.
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Serviced Delivery Manager will take ownership of major incidents.
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Ensured coordination amongst the resolving teams, effective communication with stakeholders.
Experience
5-7 Years
Level
Executive
Education
Diploma
Deskside Support Resume
Headline : Required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues.
Skills : Critical Thinking, Organized.
Description :
- Responded to client support requests.
- Contacted clients to find out the nature of the problem.
- Traveled to the clients location or connecting via a remote link.
- Troubleshoot hardware and software issues.
- Installed and maintaining hardware and computer peripherals.
- Installed and upgrading operating systems and computer software.
- Troubleshoot networking and connection issues.
- Advised on software or hardware upgrades.
Experience
5-7 Years
Level
Executive
Education
Diploma
