Desktop Support Resume Samples

The individual responsible for the Desktop Support Position will work across a wide range of technologies and provide support to technical issues, requests and problems. The job description includes resolving issues through phone, mail or instant messages or live chat. The major duties listed on the Desktop Support Resume include the following – answering phone calls of clients to identify exact issues; explaining solutions in technical and non-technical terms; identifying and resolving technical problems, documenting technical issues in a clear way to clients; and recording accurately telephone requests.

Those interested in this line of operation should depict the resume the following skills and abilities – excellent communication skills, knowledge of various operating systems, good understanding of computer support and troubleshooting techniques; and ability to interact with clients electronically. A degree in the field of computer science is common among job applicants.

 

Desktop Support Resume example

Desktop Support Resume

Summary : Focus-driven professional with a strong record of achievement in providing the necessary technical hardware and software repair, maintenance and operations support expertise to ensure streamlined operations, customer satisfaction, and significantly increased proficiency.

Skills : Security+, CCNA.

Description :

    1. Supported technical problems for customers and coworkers on PC issues remotely as needed.
    2. Answered helpdesk calls in a timely manner and provides desk-side support as needed.
    3. Formatted and installed MS Windows 7 OS on PCs and Laptops.
    4. Installed MS Office 2010, Adobe software, Citrix, Communicator software.
    5. Replaced hardware involving HDD, CD-ROM, RAM, and FAN.
    6. Troubleshoot Hub/Routers, Internet connection, PC monitor, wireless printer, and projector.
    7. Desktop Support Hardware and software desktop support and phone support.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
Cybersecurity


Sr. Desktop Support Resume

Headline : Detailed-oriented Desktop Support with strong technical and customer service skills. Desktop support experience with software/hardware systems. Highly motivated, dedicated and reliable team player. Seeking further development of technical skills.

Skills : Microsoft Outlook, Microsoft Excel, Troubleshooting, Desktop Support.

Description :

    1. Modify or repair hardware and technical issues.
    2. Set up equipment for employee use, ensure proper installation of cables and software, install/upgrade operating systems.
    3. Maintaining the company's phone system utilizing the functions of the Cisco Unified Communications Manager(Call Manager).
    4. Refer major hardware or software problems or defective products to vendors or technicians for service.
    5. Deploy printers to a set number of stations using a print server.
    6. Utilizing Active Directory to create/terminate users within a domain.
    7. Create User Accounts for new employees and reset user's passwords.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Network Systems


Desktop Support Administrator Resume

Summary : Network IT Engineer for LAN/WAN, client/server, hardware & software, design, implementation and support.

Skills : Microsoft Outlook, Microsoft Excel, Troubleshooting, Desktop Support.

Description :

    1. Maintained the availability of company computer resources including servers, workstations, laptops, printers and multimedia equipment Recovered hardware from inventory to decrease storage inventory costs.
    2. Set up intranet accounts and reset customer usernames/passwords.
    3. Analyzed and corrected network troubles and performance issues.
    4. Installed end-user devices and configured network connectivity.
    5. Configured the critical Network components like Remote Booting, Printing, RAS, and Replicating.
    6. Responded to users' accounts and permission change requests.
    7. Facilitate weekly briefs for new students on IT rules and regulations Virus scanning and removal Using Norton/Avast Use of Active Directory to manage user accounts Update and maintain documentation for procedures and processes.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
IT

Desktop Support Technician Resume

Summary : IT Support Professional who has hands-on skills in escalation support, network connectivity, system support engineering, administration, implementation, and troubleshooting of various technologies for medium to large-scale enterprise environments. Self-motivated and customer- oriented willing and able to learn new systems and adapt with changing corporate environments and new technologies.

Skills : Microsoft Windows, Active Directory, VPN, Citrix, Lotus Notes.

Description :

    1. Provide daily support to ensure company staff had necessary tools to perform tasks efficiently for the classes.
    2. Ensure customer satisfaction by providing technical support on-site.
    3. Work with clients to analyze computing and networking needs and install appropriate solutions within an organization's budget.
    4. Provide network asset management by maintaining network component inventory, related documentation and technical specifications.
    5. Maintain accurate network documentation and Visio diagrams to provide management with proper understanding of organizational changes.
    6. Document and maintain upgrades as well as replace hardware and software systems Provide maintenance and development of bug fixes and patch sets for existing applications and Windows updates.
    7. Collaborate with staff technician to ensure smooth work flow and efficient organization operations.
    8. Collaborate with staff technician in the installations and support of Smart Board for Online Classes and Cisco WebEx Meetings application.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
IT

Desktop Support Specialist Resume

Summary : Technical support for applications and infrastructure to include consulting with staff to determine applications and system applications; addresses computer programming and system application issues of a moderate to complex nature; researches and defines possible solutions.

Skills : Microsoft Office, Sharerpoint, Infomaker, Crystal Reports, SQL.

Description :

    1. Administered daily operation of the Help Desk.
    2. Tested, implemented and managed Remedy Help Desk software.
    3. Performed user administration and developed reports.
    4. Trained users on proper network, workstation, and hardware and software/application usage.
    5. Served as Assistant Site Manager conducting interviews, performing employee evaluations & performance standards.
    6. Provided technical input to policies/procedures for installation, use, and maintenance of computers, networks, etc Made recommendations for hardware and software purchases.
    7. Operated, maintained, and troubleshot network server hardware, operating systems, and application software.
    8. Planned, prioritized, scheduled, tracked and implemented customer support operations and maintenance involving central computer systems, networking, PCs, workstations, and server hardware/software requirements.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Information Technology

Desktop Support Analyst Resume

Summary : Detailed-oriented Desktop Support with strong technical and customer service skills. Desktop support experience with software/hardware systems. Highly motivated, dedicated and reliable team player.

Skills : Desktop support, Helpdesk, Remote site, Active directory, Remedy.

Description :

    1. Respond to phone calls, email, and in-person requests for technical support.
    2. Install, configure, and sustain ongoing usability of desktop/laptop computers, peripheral equipment and software within established standards and guidelines.
    3. Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
    4. Recommend and perform upgrades on systems to ensure longevity.
    5. Assess functional needs to determine specifications and coordinate with procurement staff for the purchase of hardware and software.
    6. Assist in the organization and inventory of all desktop hardware and software resources.
    7. Collaborate with helpdesk and tier 2 personnel as appropriate to determine and resolve problems in a timely manner.
    8. Support users in the use of computer equipment by providing necessary training and advice.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Executive
Education
Education
Information Technology

Desktop Support Representative Resume

Summary : Providing expert technical services using a broad range of equipment, skills and technologies. Good strong strategic, analytical thinker and team player with impressive interpersonal skills and strong experience with Cisco products and Microsoft Operating Systems.

Skills : TCP/IP, Routers, Switches, IP Addressing and Subnetting, Routing Protocols, Windows Server 2003, Windows Server 2008, Windows Xp, Windows 7, Windows 8, Window 10, Microsoft Office.

Description :

    1. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
    2. Involve use of problem management databases and help desk system.
    3. Provides support in the installation, relocation, modification, diagnosis, and repair of micro-computers and/or associated peripheral equipment.
    4. Focus of the position is to minimize system/hardware downtime and to ensure customer satisfaction.
    5. Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
    6. Install manufacturer's Engineering Change Orders and Field Change Orders, Perform hardware installation, de-installation, moves, adds and changes.
    7. Provide user data and application recovery, Customize desktop hardware to meet user specifications and site standards.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Electronic Engineering

Lead Desktop Support Resume

Summary : To develop a professional career and make positive contributions to the success of a dynamic organization that recognizes and encourages individual contribution, negotiation, integrity, honesty and hard work.

Skills : Hardware Replacements For PCs, Printers, And Laptops.

Description :

    1. Assist staff with installation, configuration, and usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.
    2. Train and guide staff hardware and software usage.
    3. Ensure desktop computers interconnect seamlessly with diverse systems.
    4. Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems, and other computing equipment.
    5. Identify and repair hardware and network connectivity issues.
    6. Establish VPN access for all remote users.
    7. Assist in technical upgrading and maintaining of entire desktop systems.
    8. Able to assist staff resolve issues with their computers, Hardware replacements for PCs, printers, and laptops -Assisted staff with network connectivity issues.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Economics

IT Desktop Support Resume

Headline : Accomplished, motivated, and innovative professional with an education in computers. Experienced in desktop support, network support, and network admin. Exceptional customer service and communication skills.

Skills : Computer Hardware, Computer Repair, Networking, network engineering, Installation, Configuration Management, Desktop Support, Network Support, Troubleshooting, Hardware, software licensing.

Description :

    1. Provide analytical, technical, and administrative support to users.
    2. Ticket management: Right Now and Remedy to track, document, and prioritize incidents or requests.
    3. Installs, configures, upgrades and troubleshoots hardware and software within a networking system.
    4. Administer and manage various word processing, data processing, and security programs.
    5. Manage users and computers within our organizational unit.
    6. Provide support for MFC, scanners, barcode readers, laser printers.
    7. Provided support via phone, email and in-person for a Biotechnology Company while handling a majority of the inbound calls within days.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
IT

Desktop Support/Executive Resume

Headline : A skilled and ambitious IT professional with strong technical skills and the ability to work with minimal supervision; Having desire for constant growth and skill development that goes beyond the work place; Understands that commitment to clearly and accurately communicating ideas and solutions is critical; Able to work independently or part of a team as needed.

Skills : Active Directory, object management.

Description :

    1. Supporting IBM Windows 2000's machine as well as Vista machines.
    2. Troubleshooting network connectivity issues and setting up hubs and switches for meetings.
    3. Responsible for reloading images using Ghost on machines and rebuilding the user's profile.
    4. Providing support on a wide range of Microsoft office issue including Excel, Word, Outlook, and Access.
    5. Providing hardware support to end user's network interface cards (wireless), speakers, hard drives, and sound/video cards.
    6. Responsible for swapping toner in HP and IBM printers.
    7. Desktop and application support for the hospital and remote clinics/offices.
    8. Installed over 30 printer and webcam drivers for new hires Completed 25 tickets per day using the TADD ticketing system Confirmed and examined the status of over 15,000 printers and employee locations.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Network Operations

Associate Desktop Support Resume

Headline : Well-versed in troubleshooting and repairing malfunctioning hardware and software. Highly skilled at software installation, upgrades, updates and hardware replacement.

Skills : Microsoft Office Suite, Wireless Networking, PC Hardware, Local Printers.

Description :

    1. Desktop Support Performed front line support for more than 400+ end users at Corporate Headquarter.
    2. Responsible for delivering support through remote or desk-side visits.
    3. Supported Help Desk when tickets were escalated beyond their scope.
    4. Installed various peripheral devices for end users.
    5. Maintained inventory of equipment that was deployed and reached end of life.
    6. Instructed end user on how to use hardware/software as needed.
    7. Developed contacts with vendor on how to resolve issues with their product.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
System Administration

Desktop Support Resume

Headline : Obtain an entry-level position as a Desktop Support Technician to apply and advance my academic skills and interests in a professional environment.

Skills : Windows 7, Problem Resolution, Troubleshooting, Computer Repair.

Description :

    1. Provided computer support for the Dallas Executive office.
    2. Managed and maintained 30 Macs and 20 PCs, along with all mobile devices.
    3. Managed inventory list for all the electronic devices in the office.
    4. Assisted with Network Server upgrades and installs.
    5. Assisted with troubleshooting network issues for both the hardwired network and wireless network.
    6. Created network account for new users and provided password resets.
    7. Maintained all network printers and copiers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
IT