Many companies hire a Dialer to undertake the day-to-day operations of the company’s dialer system. Most common duties seen on Dialer Resume include the following – taking responsibility for managing the predictive dialer system and controlling the flow of outbound calls to customers; providing reporting to the clients; designing calling campaigns for each market, running payment report regularly; monitoring and adjusting the performance of dialer systems; and collaborating with the line of business management to determine the overall strategy.
The most sought-after skills for the post include the following – knowledge, and experience in using the dialer systems; basic statistics knowledge and the ability to comprehend and analyze dialer-output data; proficiency in auto-dialer operations; good understanding of database design principles; the ability to use logic and reasoning skills to identify the strength and weakness of alternative solutions; and strong time management skills. Formal education beyond a high school diploma is not expected, as on-the-job training is provided.
Objective : Reliable, service-focused nursing professional with excellent customer service and charting skills gained through three years of experience as a CNA. Compassionate and technically skilled in attending to customers in diverse settings. Committed to building productive relationships, and resolving complex issues while winning customer loyalty.
Skills : Customer Service, Computer Savvy, Computer, Data Entry.
Description :
Gave debtors their information.
Case numbers and validate place of employment and residency.
Called debtors every day until we get a response from a possible debtor.
Accessed database information and be able to multitask; calling and inputting information onto the database.
Dialed work as a team, we receive accounts then disperse them amongst ourselves.
Presented an authoritative and professional tone over the phone.
Worked with operational leaders to recommend strategies.
Experience
2-5 Years
Level
Junior
Education
Computer Science
Dialer Resume
Headline : Punctual Dialer professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong work ethic, and also Developing, testing, and implementing Outbound collections strategies across all delivery channels.
Skills : Customer Service, Cashiering.
Description :
Entered data into databases accurately and verbatim.
Added new material to file records and created new records.
Effectively managed a high-volume of outbound customer calls.
Gathered and verified all required customer information for research purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched, and resolved customer service issues.
Managed customer calls effectively and in a complex, fast-paced, and challenging call center environment.
Experience
5-7 Years
Level
Executive
Education
MS in Science
Dialer Resume
Headline : Dialer is responsible for both calling and dialing. This includes performing a variety of tasks that combine to deliver a call. This job role also includes developing the technical infrastructure that allows calls to be placed, received, and processed by the Dialer.
Skills : Microsoft Office, Customer Service.
Description :
Performed cold/warm calls using an automatic dialing system.
Set callbacks to follow up with potential clients and prospects.
Set correct disposition to ensure automatic dialing system accuracy.
Collected and recorded correct client information such as Name, Phone Number, Job Title, etc.
Upheld a positive and professional demeanor when speaking to potential clients and prospects using a script.
Met a daily call volume goal.
Had own desk with a computer and telephone headset.
Experience
5-7 Years
Level
Executive
Education
Diploma
Dialer Resume
Objective : A hands-on leader who thrives in diversity, community service, teamwork, and self-improvement. Team champion who is internally motivated, self-starter; inspiring others to participate.
Skills : Ability To Multi-Task, Speak Clear & Fluently, Provide Outstanding Customer Service.
Description :
Provided excellent customer service to clients.
Contacted clients in regards to their shares or shares in different companies.
Spoke on the phone clearly and enter data into the computer while doing so.
Used rebuttals while answering clients' questions in order to give clients a clear understanding of what is being asked of them.
Handled Accounts for fortune 500 Companies Customer Satisfaction Interviews individually with patrons.
Recorded Problems and Issues involving service received Make 150-200 Calls per day.
Operated a TLO report for each debtor containing private information.
Experience
0-2 Years
Level
Entry Level
Education
Associate in Nursing
Dialer Resume
Objective : Highly motivated customer service representative with several years' experience in diverse and challenging facilities. Accustomed to deadline-oriented, target driven and high-pressure environments. Strong verbal, written, and listening skills.
Skills : Microsoft Office, Data Entry, Filing, Customer Service.
Description :
Assisted customers to select an appropriate payment method.
Coordinated with customers to help reduce bad debt.
Assisted to resolve all complaints from members.
Managed communication with all debtors through telephone.
Sent out letters to debtors informing them of their debts.
Responsible for calling at random to give survey's for companies and products.
Had to do best to get surveys and go by company policy.
Experience
0-2 Years
Level
Entry Level
Education
Associate In Registered Nurse
Dialer Resume
Objective : Seeks to carry out a career with an increasing organization where one is able to utilize skills and interests, together, to obtain more work experience for my future endeavors.
Skills : Data Entry, Customer Service, Bilingual Spanish, Multi-Tasking, Word, And Excel.
Description :
Took incoming and outbound calls, checked on inquiries made about student loan forgiveness.
Informed and answered any questions/ concerns customers may have had on student loan forgiveness.
Sell to customers to get them interested in prequalifying for the plan.
Met and exceeded daily sales goals for the company.
Assisted in training new dialers.
Responsible for skip tracing debtors for their information, inputting their information to their file, then working the account by calling all relatives, friends, and any other means of communication.
Used the computer, internet, and a headset.
Experience
0-2 Years
Level
Entry Level
Education
HS Diploma in General Education
Dialer Resume
Objective : Dialer is responsible for building, managing and optimizing the dialing system for the customer. This includes developing features, systems and processes to support customer service and sales calls.
Skills : Patience, Time Management, Ability To Read Customers, Outlook Express, Internet Explorer, Microsoft Office XP, MS Word, Adobe Photoshop, Outlook, PowerPoint.
Description :
Informed and answered any questions/concerns customers may have had on student loan forgiveness.
Prequalified interested customers.
Met and exceeded daily goals for the company.
Assisted in training new dialers.
Conducted surveys; productivity and accuracy measured by supervisors to determine pay grade.
Consistently amongst top dialers in the office.
Helped complete many of the survey groups and always strived to get more completed surveys than needed.
Experience
2-5 Years
Level
Junior
Education
HSD in General Education
Dialer Resume
Objective : Dialer is responsible for assessing, qualifying and selling the company's products and services to prospects, as well as generating sales leads.
Skills : Microsoft Office, Open Office, Email, Excel, Customer Service.
Description :
Called Businesses around the country and gained information to help facilitate the sale of ink and toner supplies.
Called people to let them know that they needed to get in contact with their main office because there was a claim being filed against them.
Made multiple phone calls a day, recording information, extensive knowledge of Microsoft office, and customer service.
Strategized, executed, and managed dialer strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established.
Implement a comprehensive dialing strategy based on analytics.
Spoke on the phone with customers to try and help them get out of their debt.
Made about 50 calls a day and take notes down.
Experience
2-5 Years
Level
Junior
Education
Diploma
Dialer Resume
Objective : A detail-oriented Dialer professional employs a strong aptitude for decision-making. Excel at troubleshooting. Ability to learn new software in a short amount of time with high retention.
Skills : Analytical Thinking, Attention To Detail, Problem Solving.
Description :
Took and received calls, typing, and data entry.
Cold calling debtors and informing them of civil complaints being filed against them.
Found ways to relate to debtors in order to convince them to made survey calls to people.
Made outbound calls to debtors owing medical bills.
Received inbound calls from debtors who want to resolve the debt.
Collected unpaid medical bills sent to collections.
Negotiated payment arrangements to clear debts Helped train new employees.
Experience
2-5 Years
Level
Junior
Education
BA in Psychology
Dialer Resume
Objective : Goal-oriented employee dedicated to high levels of customer satisfaction and meeting aggressive business goals. Motivated and thorough with specialized knowledge in Customer Service and Care Taking.
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