Patient Access Associate Resume Samples

A Patient Access Associate checks patients at the healthcare facility and also undertakes activities pertaining to the billing of new and existing patients. The major roles and responsibilities listed on the Patient Access Associate Resume include – answering phone calls, undertaking clerical tasks, providing great service to the patient by maintaining a positive demeanor, gathering information about the patient and noting them in records, entering the information into the hospital database, managing the concerns of current parties, and escorting the patient to their location.

The core skills that an employer looks for in the resume include some or all of these – professional demeanor, typing aficionado, proficiency in MS Office, being multilingual, communication skills and a good understanding of medical terminologies. As far as qualifications are concerned, job applicants must have a high school diploma and a technical certificate from the medical office administration or the similar.

 

Patient Access Associate Resume example

Patient Access Associate Resume

Objective : Store Clerk for card and sports store with experience helping customers and running cash register. Retired caring teaching professional with 9 years experience as a Music teacher and 14 years experience as an Elementary teacher in the areas of Title I Reading, Fifth grade, Sixth grade, and Second grade. Experience as part-time Admitting Clerk while in college.

Skills : Cashier, Sales.

Description :

    1. Obtained, confirmed, entered and updated insurance information for all patients.
    2. Consistently completed the Medicare Secondary Payer (MSP) questionnaire.
    3. Verified insurance to determine coordination of benefits and obtains authorization and/or referrals as required.
    4. Accurately updated the emergency department room tracking system.
    5. Verified financial information to determine insurance coordination of benefits, pre-certification/prior authorization requirements by contacting the insurance company or through other verifying technology.
    6. Informed self-pay patients of prepayment requirements or screens for funding sources Prepared estimate of procedures, calculated advance payment requirements, informed patients of acceptable payment arrangements on previous and current balances.
    7. Referred potentially eligible patients to contract eligibility vendor(s) to pursue funding reimbursement.
    8. Coordinated with clinical areas to establish patient financial expectations and assist in the resolution of revenue cycle issues.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Business Management


Outpatient Access Associate Resume

Objective : Learn quickly and make every effort every day to excel at all of my tasks. Earned my medical administrative assistant certificate. Healthcare in September as an Administrative Assistant in protection and Safety. Worked in the security department for a total of four years.

Skills : Extensive Customer Relations/people Skills Excellent.

Description :

    1. Provides on-going communication with clinical staff regarding patient status.
    2. Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties.
    3. Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required.
    4. Determines and accepts required payments, including co-pays and deductibles.
    5. Responsible for accurate and timely patient registration utilizing Medical Center ADT System Ability to assign diagnosis code and CPT codes relative to patient registration.
    6. Accurately utilizes facility medical necessity tool to verify appropriate diagnosis and coverage criteria when applicable.
    7. Collaborates and communicates with a variety of medical disciplines providing exceptional customer service to physicians, patients, family members and all other medical professionals.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma


Sr. Patient Access Associate Resume

Summary : Excellent customer service skills and experience Great at answering phones and taking detailed notes quickly Proficient in learning and comprehending new systems and methods effectively Outstanding with computers including software such as Microsoft Office and hardware including printers, scanners, fax, modems, and other specialized equipment. Manage time very well and can prioritize workload efficiently Project oriented, sticking to a task until it's completed.

Skills : Microsoft office, EPIC, ICore, Recondo, TMHP, Rightcare, Superoir, Authorizations and Certifications for healthcare insurance.

Description :

    1. Complete registration process for patients in all admit type settings Complete scheduling for outpatient services.
    2. Review registration and scheduling records for completeness, accuracy and compliance with regulations.
    3. Answer telephones, direct calls, and take messages.
    4. Communicate with customers, employees, and other individuals to answer questions, explain information and address complaints.
    5. Compile, copy, sort, and file physician orders.
    6. Compute, record, and proofread data and other information, such as physician orders and patient records.
    7. Maintain and update filing and database systems, either manually or using a computer.
    8. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Behavioral Health

Jr. Patient Access Associate Resume

Objective : Seasoned Receptionist with more than 12 years of experience in fast-paced medical world. Excellent productivity and critical thinking skills. Track record of achieving exceptional results in payment collection and meeting set goals.

Skills : Customer And Personal Service, Clerical Service, Orientation Reading Comprehension, Critical Thinking, Time Management, Judgment And Decision Making, Active Learning, Complex Problem Solving, Quality Control Analysis.

Description :

    1. Answer telephones and direct calls to appropriate staff.
    2. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
    3. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
    4. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
    5. Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
    6. Receive and route messages or documents, such as laboratory results, to appropriate staff.
    7. Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Psychology

Patient Access Associate Resume

Objective : Experience in the medical environment doing clerical duties, as well as customer service. I have a passion for helping others and very hardworking.

Skills : Data entry, Microsoft excel, Word, wordperfect, Proofreading, Commercial writing.

Description :

    1. Creates accurate and thorough registration records for each patient visit.
    2. Secures appropriate signatures, financial information and documents.
    3. Screens for payer medical necessity requirements and benefit eligibility on appropriate accounts.
    4. Pre-registers scheduled accounts via contact with patients, physicians or appropriate information sources.
    5. Obtains insurance eligibility, benefits for inpatient and outpatient, scheduled and nonscheduled visits.
    6. Updates demographic and insurance information in system as needed.
    7. Initiates collection process by contacting patients/representatives about date of service deductibles, coinsurance and copayments.
    8. Establishes financial arrangements with patients according to policy.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associate's In Science

Patient Access Associate I Resume

Objective : To acquire a challenging position that will enable me to utilize my education, grow professionally, and positively contribute to the operations and performance of a company.

Skills : Microsoft Word, Microsoft Excel, Microsoft Outlook, Powerpoint, Insurance Verification, Office Management, Customer Service, Data Entry, Management, Medical Terminology.

Description :

    1. Register patients to the hospital, receive admissions, and pre-register.
    2. Secure patient account by obtaining appropriate demographic, insurance and medical information, entering data into the STAR system.
    3. Verify benefits via Gaffey and obtain authorization, assist patient with making appointments for mammograms and various radiology tests and maintain confidentiality of all information related to patient.
    4. Receive patient co-payment and collect deductible by cash, check or credit card.
    5. Complete presumptive Medicaid forms and charity care applications.
    6. Promote positive customer service and patient satisfaction.
    7. Disposition emergency room charts, train new employees and solve customer and patient complaints.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associates In Directing

Patient Access Associate II Resume

Objective : Seeking to obtain a position within the Healthcare field where I can utilize my knowledge, conduct research, and use the experience I've gained over the years through educational studies and work experiences. I hope to provide caring healthcare, and to serve my community. To be trusted in any and all fields in healthcare while demonstrating integrity, teamwork, excellence, and values.

Skills : Data Entry, Customer Service, Insurance Verification.

Description :

    1. Registered all patients presenting to emergency room, outpatient diagnostics or admission.
    2. Obtained accurate demographic, employment, health and insurance information for patients.
    3. Verified primary and secondary insurance coverages for all patients presenting for medical care.
    4. Maintained confidentiality of patients and provided information regarding each patients privacy rights under HIPPA guidelines.
    5. Obtained proper patient consent for treatment.
    6. Verified insurance status of all patients at time of visit.
    7. Collected patients deductible or co-payments due at time of service and for uninsured patients provided information to make payment arrangements.
    8. Provided professional customer-driven care.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Patient Access Associate III Resume

Objective : Graduate student at LSU-Shreveport looking to gain more experience in Human Resources. I have an extensive education background and hospital work experience.

Skills : Microsoft Office, Microsoft Office, Data Entry, Customer Service, Access, Access, Excel, Excellent Communication Skills, Powerpoint, Powerpoint, Patient Scheduling.

Description :

    1. Check patients into registration in the ER.
    2. Verify patients insurance and personal information.
    3. Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
    4. Interview patients or their representatives to identify problems relating to care.
    5. Maintain knowledge of community services and resources available to patients.
    6. Refer patients to appropriate health care services or resources.
    7. Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
    8. Explain policies, procedures, or services to patients using medical or administrative knowledge.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Human Resources Management

Patient Access Associate/Assistant Resume

Objective : Over 20 years of Customer Service and Data Entry. 10+ years in Radio as Traffic manager. Developed new format for Sales entries into scheduling system. Managed entire database for number 1 radio station in medium market including billing and month end financial reports. 5 years sales experience as Licensed Real Estate Agent including Top 12 sales for company.

Skills : Microsoft Office.

Description :

    1. Conducting interviews with patients in a HIPAA compliant format prior to scheduled services.
    2. Gathering and entering of all demographic, financial and social information required for registration into the hospital information system (HIS) in a timely manner with accuracy.
    3. Collection & Processing of all co-payments, deductibles and coinsurance prior to the time of service.
    4. Informing patients about advanced directives and their patient rights.
    5. Obtaining consents for medical treatment & procedures.
    6. Coordinating with Nursing Supervision to expedite the transfer of patients into and throughout the facility.
    7. Training for new Registration Associates.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Patient Access Associate/Supervisor Resume

Objective : Friendly client-oriented Access Associate that strives for excellent customer service. Possesses superior interpersonal, verbal, and written communication skills. Over 8 years' experience in an emergency room setting.

Skills : Microsoft, Excel, Account Management, Outlook, Powerpoint, Medical Terminology, Medical Manager.

Description :

    1. Interviewed new patients and collected needed medical and insurance information.
    2. Entered patient data into hospital's electronic system.
    3. Understands patient confidentiality and HIPAA rules.
    4. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.
    5. Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim.
    6. Greet and check in patients in a friendly manner.
    7. Collect co-payments and verify insurance coverage.
    8. Self motivated and assertive with the ability to exceed patient expectations.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
High School

Patient Access Associate/Executive Resume

Objective : Detailed oriented, Administrative Professional with several years of progressive responsible experience in the retail and managed care pharmacy industry, also skilled in the coding and billing aspect of managed healthcare. Demonstrated ability to prioritize and communicate with various allied healthcare professionals at all levels, meet sensitive deadlines, work independently and collectively to accommodate consumers and physicians needs in the managed care field.

Skills : Proficient in Meditech, Mysis, GTE Medipac.

Description :

    1. Responsible for daily registration of patients in EPIC computerized medical record.
    2. Verify insurance coverage status in PASSPORT verification system.
    3. Collect patient copayments, coinsurance, and deductible in CHASE ORBITAL.
    4. Work surgery schedule to locate history and physical reports for next day surgeries.
    5. Answer phones from clinical staff and patients regarding scheduled appointments.
    6. Scheduled patients in EPIC for diagnostic testing.
    7. Verify ICD-9 & CPT codes in PROXSYS system for processing Medicare and commercial insurance claims.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Patient Access Associate Resume

Objective : Proven track record of providing efficient administrative/clerical support and effective customer service utilizing impeccable attention to detail, excellent organizational, prioritization, multi-tasking, verbal/written communication, and analytical/problem solving skills.

Skills : Certified Microsoft Office Specialist Word 2010. Pending.

Description :

    1. Verification of medical insurance and corresponding co pays.
    2. Performed electronic correction of co pays based on insurance verification.
    3. Identification of duplicate medical records.
    4. Coordinated bed assignment for inpatients with Admitting Department.
    5. Identified duplicate medical records 100% of the time for consolidation.
    6. Verified and corrected 100% of medical insurance information including co pays for billing purposes.
    7. Provided timely registration of inpatients and outpatients within a 6 minute interval.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Health Information Technology