IT Support Intern Resume Samples

An IT Support Intern gains real-world experience in the field and supports the IT staff in software, hardware, and other technological tasks and issues. A well-drafted IT Support Intern Resume mentions the following duties and responsibilities – maintaining hardware, software, and other systems, troubleshooting issues with equipment like printers, servers, and computers; running software updates backups as needed, participating in the development of new desktops, servers, and applications; researching hosting options, and reporting pricing and system options to supervisors, researching unusual bugs or issues the company encounters.

Those who want to make a career in this line should mention on the resume the following skills – the ability to direct well and be motivated self-starters; open and excited to learn new technologies, strong communication skills, customer service-oriented approach, the ability to learn techniques, and multitasking skills. The interns are mostly currently enrolled in IT programs or final year students.

IT Support Intern Resume example

IT Support Intern Resume

Objective : To seek an entry level IT position that will utilize my skills and qualifications. IT Support Intern is responsible for assisting the IT department with their work.

Skills : Power Tools, POS Machines, Powerpoint, Powerpoint, Microsoft Word.

Description :

    1. Supported over 600 employees throughout the United States via phone, email, Office Communicator, NetMeeting, or in-person.
    2. Responsible for include but are not limited to troubleshooting, analyzing, installing, testing, and coordinating repair of hardware components, software applications.
    3. Performed diagnostics and troubleshooting of system issues with cable infrastructure, viruses and malware.
    4. Managed trouble tickets via Remedy to ensure the highest level of customer satisfaction and adherence to the Service Level Agreement.
    5. Used Active Directory to set up user profiles on the domain and exchange servers.
    6. Installed PGP hard drive encryption, McAfee antivirus, ePO, Proventia, PIV software, One-VA VPN software and other security programs.
    7. Ensured backups have been completed successfully and maintained equipment inventory.
    8. Provided troubleshooting on Netezza system and SAN environment.
    9. Served as an expert in computer equipment analysis and security.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Computer Information Systems


IT Support Intern Resume

Summary : To obtain a IT Support Intern position that will allow to demonstrate and broaden my intellectual and technical capabilities in technology.

Skills : Hardware: Strong, desktop based hardware building/rebuilding/troubleshooting skills, knowledgeable in BIOS/CMOS/POST configuration.

Description :

    1. Provided basic desktop assistance Completed backups for Server on a daily basis Completed inventories of PC and all hardware supplies upon request.
    2. Set up multiple hard drives, Microsoft DOS-based commands, superb in doing fresh installation and OS upgrades, good with setting up various hardware peripherals.
    3. Worked with PBX Phone systems, (Touched bases on) T1 Systems, VOIP phone systems.
    4. Network based peripherals (routers, modems, switches, hubs etc).
    5. Troubleshooted internet and network based problems.
    6. Worked well with Call Pilot systems, fax machines.
    7. Maintained record of daily data communication transactions, problems and remedial action taken, and installation activities.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Network Administration


IT Support Intern Resume

Summary : Technically savvy and a quick study in emerging technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirement at hand, a welcome addition to any IT team, ready, willing, and able to function in any role necessary.

Skills : Network Connectivity Troubleshooting, Computer Imaging, Software Installs, Remote Troubleshooting, Phone Support, Customer Service, Computer Repair.

Description :

    1. Investigated user problems and identifies their source; determines possible solutions; tests and implements solutions.
    2. Able to learn and use ticketing systems to track request, and metrics.
    3. Installed and configured computer hardware operating systems and applications, networks, printers, keyboards and scanners, etc.
    4. Administered end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).
    5. Followed up with customers/users to ensure issue has been resolved.
    6. Monitored and maintained computer systems, servers and networks, ensure all computers on a network can communicate effectively.
    7. Diagnosed and solved hardware/software faults; deploy software upgrades, patches, applications and point of sale equipment.
    8. Assisted with the migration of client computers from Windows XP to Windows 7.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Bachelor Of Science

IT Support Intern Resume

Headline : Driven, enthusiastic project manager, demonstrating excellent communication, organized, and time management skills seeking a new opportunity for career growth and expansion of my professional portfolio.

Skills : SDLC, Microsoft, TCP/IP, Security Assessment, SQL, PHP, JavaScript, HTML,CSS.

Description :

    1. Provided direct technical assistance to NBCA staff for network, PC, hardware or software issues.
    2. Performed repairs to equipment and arranged for other servicing needs.
    3. Monitored antivirus software and updated and repaired computers infected with spyware, adware and/or other viruses.
    4. Re-imaged and deployed 50 dell latitude work laptops and 20 OptiPlex Dell desktops with smart deploy and ghost to run windows 7 as well as setup necessary programs to deploy each system to specified employee.
    5. Took part in a pilot program to get Dell Venues and 2-in-ones to the sales and marketing team which ran Windows 8.
    6. Used a virtual environment to test and run Windows 8 on various machines.
    7. Experienced with computer networking to relay files and share printers through the company network.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS In Information Technology

IT Support Intern Resume

Objective : Looking to obtain a career in a Computer/ Information Technology related field to utilize and expand knowledge base continue to pursue my Bachelor degree and certifications in the IT Administration field.

Skills : Application Deevelopment, Audit, Section 508, Risk Assessment, Vulnerability Management, Information Assurance.

Description :

    1. Coordinated support for all user hardware/software troubleshooting and computer/printer installations.
    2. Diagnosed all system failures.
    3. Repaired/replaced all failed/failing systems and system components.
    4. Installed and configured of all additional components.
    5. Created detailed Visio network diagrams of multiple job sites/office locations for Network Engineers Facilitated data transfer when systems are refreshed, upgraded or re-imaged.
    6. Installed and configured microwave radio to extend the company intranet to other job sites/office locations.
    7. Installed and configured Cisco Access Points for multiple job sites/office locations for wireless and IP phone connectivity.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
B.S. In Management

IT Support Intern Resume

Summary : Highly qualified IT Support Intern with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Desktop Support, Citrix, DBAN, Web Design, SQL, Javascript.

Description :

    1. Experienced with windows server 2012 and Hyper-V in a small business environment.
    2. Maintained network through monitoring and testing.
    3. Addressed users issues users may have under a Windows 7/8 environment.
    4. Experienced managing distribution groups and users within Microsoft Office 365.
    5. Created hard drive image to clone to formatted drives for new users.
    6. Provided Printer support Performance tuning/malware removal Implemented RAID 5 on a server Installed windows server, added domain controller role.
    7. Assisted in setup of an internal wiki server, for process documentation.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Network Administration

IT Support Intern Resume

Objective : Looking to secure a role in a technology, data analysis, or project coordination related field where my strong work ethic, dedication and commitment to learning can assist a company in accomplishing their goals.

Skills : Python, Java, C, BASH, Amazon Web Services, Git, HTML, CSS, Technical Support, Computer Repair, Web Design, Wordpress, Microsoft Office, Linux, Mac OS X.

Description :

    1. Hired as an IT intern to provide new hire support for all equipment and onboarding processes.
    2. Provisioned new hire equipment; ensuring all items were configured, tracked, recorded, and tested resulting in new employees smoother transition to team.
    3. Responsible for full technology stack for new hires: laptop, phone, email, and onboarding systems.
    4. Managed user community software base including upgrades, new installs, and troubleshooting.
    5. Administered day-to-day IT support for Boston office of over 200 employees.
    6. Worked as liaison from IT to summer consultant internships.
    7. Delivered special projects as assigned.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

IT Support Intern Resume

Headline : Over 25 years of information technology professional and honorably discharged veteran with disciplines in project management, business administration and corporate training. An extensive background in software development, systems administration, and production support.

Skills : SQL, VB.NET, Java, ASP.NET, Database Design, Networking, System Development Life Cycle, Microsoft Office, Visio, Access.

Description :

    1. Ensured that company information, databases, and projects met compliance.
    2. Effectively communicated relevant IT-related information, to enhance inter-department cohesiveness.
    3. Managed company telephone system to increase service to clients and internal staff.
    4. Managed the administration and maintenance of the company network and software Infrastructure.
    5. Implemented, maintained and upgraded networks to keep up with company growth and transitions.
    6. Developed new website for one of the company services.
    7. Installed, modified, and repaired computer hardware and software.
    8. Installed computer peripherals for users.
    9. Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science

IT Support Intern Resume

Objective : Work with a team to resolve customer issues, better improve my customer service skills, and to gain work experience during college.

Skills : Extensive Experience With Microsoft Office Suit, Resolution.

Description :

    1. Supported an environment of over 100 end users.
    2. Updated tickets for all work order put in by phone or email.
    3. Asked for assistance with issues that are outside of my abilities or restrictions to a higher level team member and following up with the end user when the work was completed.
    4. Created new ports in places where they were needed with using cat 5 cable.
    5. Created varying lengths of cable to be used on patch panels with the servers.
    6. Detailed and organized documentation of all of the ports, printers, users and computers within the facility.
    7. Managed the computer inventory system adding new laptops assigning them to employees.
    8. Responded to user inquiries regarding software or hardware problems and solve them promptly and efficiently.
    9. Oversaw the daily of computer systems.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Computer Science

IT Support Intern Resume

Objective : Seeking a challenging Full-Time IT Support Intern position in the field of Computer Science and Software Engineering where my practical knowledge of programming will be utilized for the betterment of your organization and also upgrade my skills on the emerging trends in the sector.

Skills : Java, Python, HTML, Javascript, Linux, Unix, C#, XML, Microsoft Office, Visual Studio, Eclipse, .NET, Quickbooks.

Description :

    1. Created an inventory and organized the IT storage room.
    2. Applied current software and driver updates to many machines in an assembly-line type structure.
    3. Disposed of excess and outdated hardware while complying with OSHA Safety Standards.
    4. Reported directly to the IT Manager with responsibility for imaging and maintenance of all desktops/laptops.
    5. Provided Microsoft Office and Citrix applications support.
    6. Reviewed and analyzed Windows 2000/2003 server implementation and configuration with Systems Engineer.
    7. Installed and supported Windows NT/2000/XP operating systems.
    8. Installed and maintained network printers and copiers.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelors In Computer Science