Director Of Member Services Resume Samples

As a Director of Member Services, the person will be responsible for directing and coordinating all aspects of the health maintenance organization member service organization. The job description entails planning and directing policies and objectives for addressing member’s inquiries. Other core activities are listed on the Director Of Member Services Resume as follows – establishing service quality goals for the department, implementing strategies to meet the goals; providing customer service to members, leading the staff and overseeing daily activities; creating and implementing strategic plan and budget; and collecting data to evaluate services.

Candidates for this role must be able to identify the needs of the members and be able to attract certain target groups. They should be highly organized and be able to multitask; strong verbal and written communication skills are also important. The candidate should have the capability to work independently and also work as a team member. A bachelor’s degree in a relevant area and prior sales experience is generally the requirement for this occupation.

 

Director Of Member Services Resume example

Director Of Member Services Resume

Summary : Experience in providing leadership and coaching to Member Service & Collections Department. Strong teamwork amongst departments consisting bargaining and non-bargaining positions.

Skills : Management, Business Analysis.

Description :

    1. Trained new employees in Member Service and Meter Reading Department on company software, products, technical issues, customer service excellence.
    2. Supervised three Supervisors and six Member Service Representatives.
    3. Supervised two departments consisting of fifteen employees that were union and non-union positions.
    4. Scheduled Training for Member Service Department in house and coordinated with other departments to train if necessary.
    5. Prepared evaluations, disciplinary actions and interviewed new applicants.
    6. Coached and mentored employees.
    7. Prepared policies and procedures.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
M. S. In Management Human Resourse


Sr. Director Of Member Services Resume

Summary : Seeking to utilize leadership, mentoring, and coaching skills in an organization that offers opportunities for personal and professional development.

Skills : Communications, Graphic Design, Special Events, Customer Service.

Description :

    1. Responsible for driving membership growth and maintaining a strong base of annual renewals.
    2. Designed improvements to upgrade client profile software.
    3. Guided seamless marketing, training and development and career counseling to entrepreneurs.
    4. Collaborated with training and development team to establish cross training of all personnel which vastly improved customer service response time.
    5. Trained to always realize that our members come first all the way down to our youngest members.
    6. Handled the Engagement of all of our members as well.
    7. Worked side by side with the sales team to meet and engage with every new member that joins.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Marketing


Jr. Director Of Member Services Resume

Objective : Committed to providing exceptional customer focus in all areas. Respected leader that motivates and encourages staff to excellence. Energetic fitness professional with a passion for health and wellness.

Skills : Interpersonal skills, Communication.

Description :

    1. Developed/Trained Exceptional Member Service, Professional Communication/body language and Member Concern Resolution for all newly hired partners.
    2. Developed/Implemented and manage Member Satisfaction program corporately.
    3. Maintained a 65% completion rate.
    4. Developed coach partners to Corporate Member Concern Fastrack Program.
    5. Managed centers in exceeding sales and operating revenue targets through appropriate and efficient staffing and scheduling.
    6. Established and maintained high standards of member service.
    7. Ensured availability of adequate treatment time/clinicians.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Retail Management

Director Of Member Services III Resume

Summary : To seek a position that allows to apply different socio- economic backgrounds as well as a productive and meaningful employment that will utilize marketing, public relations and organizational skills.

Skills : Fork Lift Certified , Material Management, Management.

Description :

    1. Recruited Chamber members through businesses, industry, individuals, etc.
    2. Cultivated relationships with Chamber membership by personal visits, email and phone calls.
    3. Established and implemented the first mass communication to Chamber memberst.
    4. Coordinated and formalized all areas of the Annual Fly-In.
    5. Arranged meetings with state senators and congressman and maintained open communication with their staffs.
    6. Arranged transportation to and from airports.
    7. Arranged for hotel accommodations, dinners, White House and other pertinent tours as well as a traveling package.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Criminal Justice

Director Of Member Services II Resume

Headline : Seeking a professional growth opportunity that will fully utilize leadership and organization management skill set. Key areas of expertise include career counseling, training and organizational development.

Skills : Data Analysis, Sales Management, Financial Analysis.

Description :

    1. Facilitated and ensured required equipment maintenance, security and safety.
    2. Ensured that the centers meet all applicable local and federal regulations.
    3. Enhanced communication and helped guide new Chamber members by establishing Chamber.
    4. Spearheaded quarterly Rise and Shine Business Breakfast by recruiting speakers and notifying membership of breakfast.
    5. Coordinated breakfast with sponsor.
    6. Provided meeting surveys for attendees.
    7. Set-up and dismantled meeting room.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Retail Merchandising

Director Of Member Services/Executive Resume

Headline : Over 10 years experience in project management, meeting and event planning, insurance and public assistance programs, public health outreach, advocacy and customer service.

Skills : Project Management, Meeting And Event Planning, Resource Management.

Description :

    1. Actively monitored Medicaid and CHIP programs.
    2. Advocated on behalf of the patients and dentists.
    3. Assisted member dentists on a daily basis with Medicaid regulations, policies, and provider credentialing issues.
    4. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations pertaining.
    5. Professionally and courteously interacted with the public's complaints regarding dental services and serve as staff support to the GDA Peer Review program for the dental professionr.
    6. Assisted dentist members with third party insurance and other dental benefits issues.
    7. Managed and oversaw the duties of two Master's of Public Health interns.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Masters Of Public Health

Asst. Director Of Member Services Resume

Summary : Seeking a position where can utilize exceptional sales and communication skills to promote product while maintaining company policies.

Skills : Fluent in Spanish, Excellent interpersonal communication & conflict resolution, Project Planning, Execution and Analysis.

Description :

    1. Devised and implemented strategies selling memberships, providing business solutions, and delivering political/legal representation to independent .
    2. Collaborated with executive vice president on creation of quarterly magazine and monthly newsletter.
    3. Assumed responsibility for design.
    4. Served as staff liaison to numerous committees and volunteer work groups.
    5. Looked at marketing and promotional opportunities the chamber offered its member. 
    6. Originally hired as a Care Manager, next promoted to Prescription Assistance Coordinator and lastly served as Director of Member Services As a Care.
    7. Responsible for monthly meetings, maintaining member relationships, organizing and special event planning, monitoring the website and social media.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associates In Sales

Lead Director Of Member Services Resume

Summary : Senior Clinical Operations professional with over 18 years of hands on experience in pharmaceutical and medical device clinical trials.

Skills : Management, Marketing, Healthcare, Auditing/Accounting.

Description :

    1. Ensured centers conform to Reveal's highest aesthetic standards.
    2. Recognized for successfully hiring, interviewing, training, and managing over thirty employees.
    3. Recognized for lowering payroll expenses by restructuring staff and increasing efficiency.
    4. Created and updated department policy and procedures to ensure a more effective work environment, while maintaining a high standard of customer .
    5. Responsible for aspects of membership services..
    6. Responsible for all membership related account support, phone inquiries, greeting of members, attending to immediate needs of members.
    7. Developed and managed all membership focused initiatives.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associates In Sales

Director Of Member Services/Consultant Resume

Summary : Seeking a challenging position to become a valuable Team member and true asset to any company or charitable organization, as well as an opportunity for personal and financial growth.

Skills : Microsoft Office, Account Management, Sales, Strategic Planning, Marketing, Public Speaking.

Description :

    1. Created and maintained relationships with physicians, physician groups, and other associations.
    2. Developed and maintained contracts for "value added" services targeting the needs of physicians and physician offices.
    3. Pursued and maintained group contracts.
    4. Developed and maintained the membership department's budget.
    5. Developed and scheduled recruiting events and seminars.
    6. Attended area trade shows.
    7. Developed marketing plans and materials.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Business

Director Of Member Services Resume

Summary : Self-motivated individual, with client focused approach that fosters trust and confidence.

Skills : Operations Management, Project Management, Documentation, Healthcare, Association Management.

Description :

    1. Increased the Chamber's exposure/ reputation.
    2. Created retention, recruitment and involvement plans to reach monthly, quarterly and annual goals and established metrics to measure success.
    3. Responsible for messaging, marketing and communication strategies.
    4. Worked to build the "Connecting Source" brand.
    5. Managed social media channels .
    6. Recruited, managed and trained Chamber volunteers and ambassadors.
    7. Planned/ facilitated focus groups, ribbon cuttings, seminars/ workshops, networking, community, and recruitment events.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma