Director Of Patient Services Resume Samples

Individuals holding this position will be directly responsible for maintaining a high level of patient services by overseeing the patient care service personnel. While exact duties vary based on the size and scope of the facility, the following are certain core day-to-day tasks mentioned on the Director of Patient Services Resume – handling questions and complaints from patients, dealing with escalated issues, supervising patient admission, maintaining precise and detailed patient records; evaluating employee performance; hiring and training new employees; coordinating a cost-effective and cost-conscious budget, and maintaining compliance with state and federal regulations.

Those seeking to become Director of Patient Services must possess a college degree related to management or nursing or healthcare administration. As this is a high-ranking post, work experience within home health or hospital is commonly preferred. To be considered for this post, a solid understanding of the employer’s policies and the ability to give unique solutions to various problems is needed.

Director Of Patient Services Resume example

Director Of Patient Services Resume

Headline : Clinical leader with 25+ years of Home Care and director experience. Director of Client Services for Private Pay, 3 states for licensed and certified offices.

Skills : Homecare, Non-acute Care, Records Auditing, QA.

Description :

    1. Supervision of more than 600 paraprofessional staff and clinical staff of 7 full-time RN's and 20 per diem RN's.
    2. Clinical staff and clinical resource to nursing staff ensuring that the quality of clinical services is carried out in accordance with policies and procedures.
    3. Responsible for ensuring branch and regional compliance with quarterly quality improvement requirements, facilitating quarterly regional QI meetings and working in union with regional VP's and office administrators to develop marketing strategies.
    4. Conducted clinical record audits and review of branch infection control and occurrence/complaint documents to ensure compliance with regulations and policies.
    5. Address findings by all internal and external regulatory bodies.
    6. Work in conjunction with all offices and directors to complete the required plans of correction.
    7. Oversee the education and training of paraprofessional staff and training sites and materials.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
A.A.S In Nursing


Sr. Director Of Patient Services Resume

Summary : Over 16 years of Director Of Patient Services experience working providers delivering exceptional service. Background in Management, Operations Management, and Call Center Management represent a unique combination of disciplines.

Skills : Builder and Leader of Functional and Cross functional teams, product ideation, product management, marketing, revenue generation.

Description :

    1. Responsible for managing employees and all inbound communication from patients for over 90 pathology practices nationwide, while maintaining and exceeding industry standards and providing excellent service.
    2. Managed a staff of 30 call center agents and supervisors.
    3. Assisted in developing a training program and continuous improvement processes.
    4. Handled any HR related issues including hiring, new hire orientation, benefits reviews, counselings and performance reviews.
    5. Implemented the national call center in 2000 from 7 employees handling one billing office to 30 handling all 3 billing offices.
    6. Created an IVR system to assist patients in their communication with our company.
    7. Maintained a patient-friendly website that also reduced the number of phone calls by offering self-serve options for the patients.
    8. Created reports for our clients based on call volumes, reasons and trends Attended national call center conferences to learn ways to improve our processes.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Education


Jr. Director Of Patient Services Resume

Summary : Creative healthcare professional with strong leadership, communication and project management skills. Demonstrated success in planning and executing large, dynamic healthcare assistance programs. Experience in healthcare systems change, patient assistance program administration and call center implementation and operations.

Skills : Microsoft Office, MS Excel.

Description :

    1. Responsible for overseeing the delivery of grants totaling in excess of $209 million to over 101,000 patients.
    2. Direct field visits to key Health Insurance Premium Program external stakeholders to provide on-site database support and training to ensure customer satisfaction.
    3. Continue to develop new AKF grants database to allow for online submission and timely processing of all American Kidney Fund financial assistance programs.
    4. Oversee the monitoring of 15 person call center staff to ensure that customer service protocol is followed correctly and CISCO VOIP technology is utilized optimally.
    5. Evaluate and streamline existing financial assistance programs.
    6. Ensure adherence to all financial assistance program protocols and procedures.
    7. Maintain records of financial assistance disbursements and related program activity.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Master Of Science

Director Of Patient Services III Resume

Summary : Assistant Director of Patient Services assists the Patient Services in directing the three rehab departments of physical, occupational, and speech therapy to ensure the highest quality medical services.

Skills : Train The Trainer Dementia Care, Operations Management.

Description :

    1. Collaborates with leaders across the system to ensure the alignment of plans and attainment of outcomes.
    2. Responsible for directing and administering plans, policies, budgets, and programs.
    3. Recommend and participate in organizational planning while maintaining priority accounts.
    4. Support a high-level relationship with health systems to ensure patients are provided healthcare services.
    5. Exceeded goals/objectives within the fiscal year by approximately 60 %.
    6. Increased number of patient navigators to expanding health systems to ensure visibility of program and services are offered.
    7. Liaised between patients and physicians to ensure patient comprehension of treatment plans.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Health Administration

Director Of Patient Services II Resume

Objective : To obtain a position where extensive knowledge of Home Health and Hospice will be utilized to help home health agencies achieve excellent clinical and financial outcomes.

Skills : Audit, Management.

Description :

    1. Responsible for the overall direction of home health clinical services and ensuring care is coordinated and managed appropriately within Medicare guidelines.
    2. Established, implemented, and evaluated goals and objectives that meet and promote the standards of quality and contribute to the total organizational philosophy by Coordination and overseeing all direct and indirect patient services provided by clinical organization personnel.
    3. Planned and implemented in-services and continuing education programs to meet the educational and training needs of an organization.
    4. Provided help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel.
    5. Responsible for orientation of new personnel as well as hires, evaluated and terminates organization personnel.
    6. Conduct quarterly record review and oversaw Performance Improved Committee.
    7. Assured compliance with all local, state and federal laws regarding licensure and certification of organization personnel and maintain compliance with the Joint Commission Home Health standards.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Sales

Director Of Patient Services I Resume

Summary : To lead a disease specific organization in providing comprehensive clinical care and increase awareness through local cultivation and partnerships.

Skills : Medical Supervisor, Nurse Technician.

Description :

    1. Collaborate with President and Board members to assure the mission of the Chapter is accomplished.
    2. Oversee all aspects of patient programming to enhance existing services.
    3. Develop new programs with a high level of clinical content.
    4. Conduct outreach to educate the community at large about ALS.
    5. Provide supervision and support to patient services staff.
    6. Serve on budget, patient and family services and all ALS clinic overseer committees within the Chapter.
    7. Provide information and referral regarding ALS and Chapter based services.
    8. Present on clinical issues for the Chapter and National organization.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Medical

Director Of Patient Services I Resume

Objective : Hardworking, dedicated, and self-motivated healthcare professional seeking to leverage solid skills in nursing, customer relations, and healthcare services into a career that is challenging & productive.

Skills : Medical Consultant, Nurse Supervisor.

Description :

    1. Responsible for the clinical programs & services including the medical & counseling service components.
    2. Recruitment, selection, training, orientation, & evaluation of clinic staff with assistance from a full-time clinician.
    3. Directly supervises all clinic sites and ARNP staff.
    4. Provides consultation, problem-solving & monitoring assistance to supervisory personnel.
    5. Evaluates clinic staff performance annually and as needed.
    6. Responsible for staff orientation and continuing education.
    7. Demonstrating an attitude that promotes a caring environment & harmonious interaction with clients & staff.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associate In Science

Director Of Patient Services/Technician Resume

Objective : Overall patient experience. Ensures compliance with applicable testing requirements, regulations and departmental budgets. Reviews the profitability of patient service centers and makes appropriate decisions regarding their continued operation.

Skills : Nurse Representative, Nurse Tech.

Description :

    1. Management of an office of 60 employees and 215 clients.
    2. Supervised the HIPAA compliance program.
    3. Performed payroll and billing functions.
    4. Supervised and approved accounts receivable/payable.
    5. Responsible for the recruitment and retention of employees.
    6. Responsible for growing the business over 300% while managing this office.
    7. Successful delegation skills, and good overall management experience.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associate In Nursing

Asst. Director Of Patient Services Resume

Summary : Over 4 years nursing practice experience in a patient care setting. Successfully while building trust and improving patient health status. Successful Director of Patient Services and leader overseeing multiple disciplines securing optimal patient care.

Skills : Medical Representative, Medical Supervisor.

Description :

    1. Followed Medicare guidelines supporting lawful practice Coordinating a variety of medical insurances with patient needs.
    2. Assessed need for, ordered, obtained and interpreted appropriate lab tests.
    3. Oversaw and managed patient care while supporting 12 member staff securing a high level of staff morale and professionalism.
    4. Effective counseling in health maintenance and disease management.
    5. Processed monthly reports for department performance.
    6. Performed lab tests and communicated results.
    7. Liaised between patients and physicians to ensure patient comprehension of treatment plans.
    8. Scheduled patient admissions and discharges.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Master Of Science

Director Of Patient Services Resume

Headline : Seeking for a Registered Nurse position where extensive medical and people skills will be fully utilized to provide quality health care to patients and maximize the effectiveness of a healthcare facility.

Skills : Medical Associate, Medical Tech.

Description :

    1. Responsible for compliance with the Department of Health's regulations for a licensed homecare agency.
    2. Audits of all client charts for compliance with the Department of Health Regulations.
    3. Ensuring that all Come's home health aides are up to date with annual physicals as well as conducting mandatory in services.
    4. Managed nursing personnel to ensuring compliance with Department of Health's mandates and quality care for Come's clients.
    5. Consults with nursing staff on all potential clients to determine if care could be safely rendered in the home environment.
    6. Conducted weekly staff meetings to review client status.
    7. Worked in tandem with the Executive Director on reviewing and updating policies and procedures.
    8. Integral member of the Quality Assurance team.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associates In Nursing