The Dispatcher job duties include acting as the first point of communicator for all incoming emergency and non-emergency calls. The job description includes receiving requests, transmitting messages and tracking response vehicles. The other duties are listed on the Dispatcher Resume as follows? receiving and recording all incoming calls, addressing problems by communicating with appropriate parties; receiving deliveries and dispatching orders, providing vital information to field units about traffic, orders, obstacles, and other requirements; and monitoring the route and status of the field units.
Do job qualifications include? the ability to prioritize emergency calls, familiarity with the necessary equipment to dispatch personnel and field units; strong decisiveness, rapid and accurate typing skills, familiarity with CAD and maintaining compliance during emergency situations. A high school diploma or GED is the minimum level of education expected by most employers.
Summary : Results-driven Dispatcher skilled in managing high-volume calls and dispatching emergency services. Successfully reduced response times by 15% through effective prioritization and resource allocation.
Skills : Teamwork, Microsoft Office, Attention to Detail, Multitasking Ability
Description :
Develop and maintain a professional but paternal relationship with each driver in order to ensure the company is meeting his/her needs.
Communicate timely and effectively with customers to ensure a high level of service.
Maximize driver availability to fully utilize equipment in order to provide maximum revenue and profitability.
Review all phone and fax orders, and process and distribute according to a terminal procedure.
Responsible for timely and efficient movement of loaded trucks carrying various products.
Enter load information into tmw system and prepare delivery memos for each load.
Review documentation to ensure that proper loading numbers, lifting instructions, rack assignments, billing instructions.
Experience
10+ Years
Level
Senior
Education
B.S. Logistics
Security Dispatcher Resume
Objective : Proactive Security Dispatcher skilled in managing emergency situations and dispatching security personnel effectively. Recognized for improving response times by 30% and implementing efficient communication systems to enhance overall security operations.
Helped develop and implement the new computer-aided dispatch system and provided training for the company service centers.
Produced quality work sufficient enough to earn quality employment references for future opportunity.
Served as the customer's company contact to ensure the product they need and to deliver it on time.
Maintained and prioritized daily tasks and projects including call logs, appointments, travel, expense reports, and general errands. Liaised with vendors to order and maintain an inventory of office supplies.
Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research, and development.
Communicate effectively both in person and on the phone with management, customers, and drivers, providing concise instruction or information.
Provided customer services by listening to work related concerns of drivers and directed them to the appropriate personnel.
Experience
2-5 Years
Level
Executive
Education
BSCJ
Dispatcher/Scheduler Resume
Headline : Results-driven Dispatcher/Scheduler skilled in coordinating transportation logistics and managing schedules for a fleet of 50+ vehicles. Achieved a 20% reduction in operational costs through effective resource allocation and route planning.
Assisting guest and owners personally or by phone regarding inquiries and solving certain problems or complaints in emphatic manners.
Answering numbers of phone calls per day and directing to the right department.
Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
Monitor personnel or equipment locations and utilization to coordinate service and schedules.
Scheduling radd flight plans with the national guards, verifying warrants, lining up rotational wreckers.
Answering multiple phone lines for emergency and non-emergency services for the state.
Maximize equipment, coordinate customers demands with customers service, dispatcher, planners to meet on time pick up and delivery.
Experience
5-7 Years
Level
Executive
Education
AAS
Dispatcher II Resume
Headline : Skilled Dispatcher II adept at managing high-volume calls and dispatching resources efficiently. Successfully reduced response times by 15% through effective prioritization and communication with field teams.
Skills : Microsoft Word, PowerPoint, Multi-tasking, Customer Service, Geographical Knowledge
Description :
Provide direction for drivers who have gotten lost or have trouble with vehicles.
Computer to transmit assignments and compile progress reports.
Take bus driver calls for information and assistance while they are driving routes and trips during the regular workday.
Provide bus route information to parents, students, and staff upon request and provide trip routing information to staff members who attend out-of-town conferences.
Must be available to stand in for the director of transportation or other transportation personnel for early morning start-up when needed.
Schedule vehicles as needed, input miles and hours for bus trips, vehicle trips, maintain schedules for drivers, contact and schedule sub drivers.
Consistently received exceptional reviews from customers for delivering outstanding service.
Experience
5-7 Years
Level
Management
Education
B.S. Criminal Justice
Security Dispatcher/Officer Resume
Summary : Detail-oriented Security Dispatcher/Officer skilled in emergency response and crisis management. Successfully coordinated security operations, leading to a 30% decrease in incidents and fostering a culture of safety and vigilance within the organization.
Plan and organize the daily and weekly service professional work schedule, including the dispatching of our service teams to customer locations.
Providing outstanding customer service to ensure that parts, service, and installations are delivered in a timely and efficient.
Utilizes maps, GPS, or other vehicle locating and tracking devices to build effective, efficient, accurate delivery routes.
Analyzes the planned versus actual reports to provide feedback to management for policymakers to improve customer service.
Create and maintain all trouble records based on customer reports and other documentation.
Work independently, troubleshoot, and perform corrective procedures that meet inflexible commitment deadlines.
Demonstrated ability to manage multiple priorities in a highly stressful environment.
Experience
7-10 Years
Level
Management
Education
AAS-CJ
Dispatcher Supervisor Resume
Summary : Dynamic Dispatcher Supervisor skilled in team leadership and operational management. Successfully implemented new scheduling software, improving dispatch accuracy by 20% and reducing operational costs by 10% within the first year.
Dispatch drivers to calls as they are received, using information on customer needs, drivers' locations, and loads, and daily factors to balance cost and speed of response.
Assign routes and service tickets to appropriate drivers throughout the day and for the next day; close service tickets each day.
Plan, distribute, monitor, and follow up daily route assignments to ensure customers are serviced per Waste Pro standards and agreements.
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues, closes routes, enters notes, and call customers regarding concerns.
Effectively communicate with both drivers and customers to ensure customer satisfaction.
Work directly with the customer service manager, operations manager, and the drivers to ensure prompt follow-through of all issues.
Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues.
Experience
7-10 Years
Level
Management
Education
B.S. Logistics
Assistant/Dispatcher Resume
Headline : Results-driven Assistant/Dispatcher with expertise in fleet management and route optimization. Recognized for reducing operational costs by 15% while maintaining high service standards and ensuring timely deliveries.
Skills : Time Management, Data Entry, Safety Awareness, Interpersonal Skills, Customer Service
Description :
Maintained and assisted in maintaining assigned files and records; received and processed information according to established department of transportation guidelines and procedures.
Operated two-way radio base stations; operate paging system as required; operate electronic medical record software for orders.
Advised personnel about traffic problems such as construction area, accidents, congestion, weather conditions, and other hazards.
Followed up on all pending and recommended work with customer utilizing the pending work log.
Initiated and set up new procedures to track equipment on loan to customers utilizing software for service dispatcher.
Assigned break schedules and made sure that the daily tasks were completed.
Maintaining calls and emergency situations for all of Reeves County and ems calls for part of ward county.
Experience
5-7 Years
Level
Executive
Education
AAS
Administrative Dispatcher Resume
Objective : Results-driven Administrative Dispatcher skilled in managing schedules and dispatching personnel. Successfully reduced response times by 15% through effective communication and strategic planning, enhancing overall operational efficiency.
Skills : Exceptional Customer Service, Complaint Handling And Resolution, Decision Making Abilities, Customer Needs Assessment, Type 50 Wpm
Description :
Building relationships with service partners, other Daktronics employees, dispatch team members, and vendors is important.
Ability to multitask and change priorities as new requests or other urgent work is offered is needed.
Following the policies and procedures that the department has in place is important to successfully complete work.
Courteously and professionally handling calls and in-person interactions with service partners, dispatch team members, other Daktronics employees, and vendors is a daily responsibility of my position.
Processing work orders, invoices, and other requests, attention to detail and analyzing the information given is required.
Worked with my supervisor, team members, and team leads to assist with continuous process improvements.
Developed and maintained a comprehensive database for tracking shipments, improving data accuracy by 40%.
Experience
2-5 Years
Level
Executive
Education
AAS
National Dispatcher Resume
Objective : Dynamic National Dispatcher skilled in coordinating transportation logistics across multiple regions. Successfully managed a fleet of 50+ vehicles, achieving a 15% cost reduction through strategic route planning and resource allocation.
Managing the dispatching of work to service installation and repair technicians to meet customer committed time frames in an area covering over a million customers.
Heavy data analysis is required to determine the most efficient and effective way to allocate resources throughout the day in a fast-paced environment.
Include answering inbound calls from department clerks, managers, and customers, informing them of the status of their orders and communicating with multiple departments to ensure timely resolution to all inquiries.
Build rapport with customers through effective and precise communication.
Provide superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems.
Proven ability to handle large volume calls professionally and courteously.
Trained in using various software programs to dispatch and process inbound calls, including Avaya, endeavor, and variant.
Experience
2-5 Years
Level
Executive
Education
B.S. Logistics
Dispatcher Resume
Headline : More than 5 years successful experience in customer service and support with recognized strengths in dispatching, problem-solving and trouble-shooting, as well as staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Skills : Teamwork, Organizational, Communications, Geographical Knowledge, Customer Service
Description :
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
Skills used reception, dispatching, attention to detail, answering phones.
Manage and maintain hotels for crews working on sites and traveling between shops as needed.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Effectively managed a high-volume of inbound and outbound customer calls.
Resolved issues such as bus breakdown, dot addherence, weather and road conditions.
Experience
5-7 Years
Level
Management
Education
AAS Criminal Justice
Lead Dispatcher I Resume
Objective : Able to run reports as needed, and Weekly Dispatcher Metrics, Identifies opportunities to optimize productivity and customer satisfaction. Ensure the dispatchers are using the tools available to them for timely accurate dispatching.
Schedule and dispatch over 70 drivers for up to 600 ride weekly in a high-stress environment for a 24/7 business.
Train and implement new ways to improve chauffeur excellence in a highly competitive field.
Oversee and mentor dispatchers to ensure that all jobs are completed in a timely and efficient manner.
Track costs and continuously improve ways to keep overall costs down.
Work closely with the Operations Manager to make sure all employees are performing a job to the company's highest standards.
Created an advanced Excel grid with conditional formatting to suit the needs of the company.
Helped track chauffeur hours to ensure that all drivers kept logbooks within industry requirements.
Experience
2-5 Years
Level
Junior
Education
B.S. Logistics
Lead Dispatcher Resume
Summary : Experienced Lead Dispatcher with a focus on team management and operational excellence. Successfully reduced operational costs by 15% while maintaining service quality through effective resource allocation and training programs.
Responsible for receiving & prioritizing service calls.
Scheduled 20+ technicians for skilled appropriate assignments within the commercial HVAC field.
Ensured parts or equipment were available for technicians to perform work assigned.
Recorded technician findings to be submitted for reporting/quote to a tenant.
Coordinated projects with change out & construction departments.
Prepared service orders for billing.
Monitored time spent on assignments to maintain profits.
Experience
7-10 Years
Level
Management
Education
BSLM
Senior Dispatcher Resume
Summary : As a Senior Dispatcher, responsible for Ensuring that all decisions and actions are in full compliance with applicable NERC operating standards, other regional and regulatory standards and Tri-State's Energy Risk Management Policy.
Skills : Law Enforcement, Fire Safety, Microsoft Office Suite, Criminal Investigations, Emergency Management
Description :
Used a computer-aided dispatch system to determine the nature and location of emergency calls, determine priorities, and dispatch and coordinate.
Entered, updated, and retrieved information from a variety of computer systems while managing emergency scenes and emergency call management.
Identified any operational and regulatory risks and then escalated as appropriate.
Arranged for necessary repairs to restore service and schedules.
Assist case managers with listening and solving issues in the unit.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Trained all new dispatchers. Managed monthly reports for commercial clients. Compiled training manual and structured training program.
Experience
7-10 Years
Level
Management
Education
BSEM
Senior Dispatcher Resume
Summary : Dynamic Senior Dispatcher skilled in coordinating complex transportation logistics. Successfully managed a fleet of 50+ vehicles, achieving a 95% on-time delivery rate while maintaining high customer satisfaction levels.
Skills : Excellent written and oral communication, Analytical and great at multi-tasking, Communication Skills, Problem Solving, Time Management
Description :
Maintained Radio Communications for all Hospital Departments, with primary focus on the Police Unit.
Monitored of thirty-seven in-house camera monitors, New York State Police Information Network (NYSPIN) monitoring, Input, criminal History Checks (CCH), want and Warrant Inquiries.
Tasked with the direct involvement in the design plans for the Police renovation project.
Performed basic maintenance of computer systems, communications equipment, and general office equipment.
Inspected and tested equipment for proper operations, troubleshoots computer problems, clears paper jams, and orders and replaces paper, ink, or toner; coordinates service/repair activities as needed.
Established and maintained effective relationships with those contacted in the course of work to include staff, officers, vendors, patients' contractors, etc.
Trained new hires, as well as provided support and direction for fellow dispatchers.
Experience
7-10 Years
Level
Management
Education
B.S. CJ
Communications Dispatcher Resume
Summary : Dedicated Communications Dispatcher with over 5 years of experience in emergency response coordination. Proven ability to manage high-pressure situations, ensuring timely and accurate information flow to first responders and enhancing public safety.
Skills : Customer Service, Multi line telephone systems, Effective Communication, Multitasking Skills
Description :
Determined their locations, and the nature of their problems to determine the type of response needed.
Received incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
Determined response requirements and relative priorities of situations, and dispatched units in accordance with established procedures.
Entered, updated, and retrieved information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Relayed information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Observed alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
Maintained files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
Experience
10+ Years
Level
Senior
Education
AAS-CJ
Communications Dispatcher Resume
Headline : Experienced Communications Dispatcher with a strong background in public safety and emergency management. Recognized for exceptional problem-solving skills and the ability to maintain composure in high-stress environments, improving operational efficiency.
Proficiently used of computer-aided dispatch (CAD) systems and a variety of communications equipment to include but not limited to digital secure radio consoles, telephone, recording, and computer systems.
Followed all written standard operating procedures (SOP).
Made quick efficient evaluations of public emergency calls and routed them to the proper law enforcement or fire emergency responder.
Responsible for the organization and filing of warrants.
Performed a variety of record-keeping and other general clerical work.
Maintained the highest level of confidentiality on information received from all computer systems and phone calls related to general and emergency situations.
Gathered necessary information needed for writing a variety of reports to include but not limited to the destruction of property, theft, and hit and run reports.
Experience
5-7 Years
Level
Executive
Education
AS-CJ
Communications Dispatcher Resume
Objective : As a Communications Dispatcher worked with the public has given me a great opportunity to meet and help all kinds of people, Learned and used many clerical and computer skills which also plays a huge part in work history and will show my ability to perform a job at your company.
Answered telephones and managed the call operations switchboard. Monitored phone and radio traffic for calls for service and dispatch appropriate units.
Made routine all-band announcements communicating attendance, ride operations, statuses, and other pertinent information.
Documented and communicated park attendance, ride throughput, weather conditions, and ride wait times hourly to all park leadership and operational units. Documented all events during calls for service electronically via ReportExec Dispatch System.
Monitored alarm system for triggered alarms and coordinated with the alarm company, local authorities, and park security units to respond.
Documented findings of building checks, fire watches, and park patrol observations.
Responsible for Inventory and distribute radios, keys, and other park assets to operational units.
Monitored general area CCTV surveillance systems for guest traffic.
Experience
2-5 Years
Level
Junior
Education
AAS in CJ
Communications Dispatcher Resume
Summary : Over 6 years of experience as Communications Dispatcher responsible for handling notifications, calls and requests that come through dispatch; as well as any additional tasks related to the functions of Communications.
Dispatched city emergency forces and/or other resource agencies under prescribed procedures.
Operated emergency CAD equipment. Monitored and operated multiple police and fire frequencies.
Provided safety to the public with basic instructions to safeguard persons in hazardous conditions before the arrival of trained fire and police personnel.
Consistently maintained accuracy in the National Crime Information Center; validated warrants, criminal information, and other validated articles.
Received and responded to the emergency and non-emergent calls, including enhanced 911, emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio systems, or computer-aided dispatch systems.
Evaluated information received and prioritized calls and dispatched required units and/or agencies.
Monitored and coordinated police unit activity and assignments via police radio.
Experience
7-10 Years
Level
Management
Education
AAS-CJ
Crew Dispatcher Resume
Objective : Crew Dispatcher with 3 years of experience in Ensuring that all CMA/VRU outages are reported, and also Ensuring that Personal Leave Thresholds are maintained on a terminal by a terminal basis in accordance with established criteria; advising Field when exceptions occur.
Skills : Ten Key By Touch, Multitasking Ability, Team Coordination, Logistics Management
Description :
Balanced to ensure all trains had sufficient crew members for safe operation.
Collaborated with floor managers, chief train dispatchers, and train masters in multiple train yards on-time operation of all trains.
Kept track of available manpower, routed crewmembers, scheduling of the crewmembers, communicated with the trainmen and engineers in accordance with their contract between the union and the company in making their monthly seniority moves, marking off and back off from sick days, scheduling their vacation and personal leave days and in notifications of their jobs being annulled, abolished or other the making sr.
Moved to roll them off of their assignments.
Prepared detailed daily reports of crew operations for multiple train yards.
Compiled data and prepare reports, charts, and business correspondence entered data and retrieved information via mainframe or personal computer to prepare payroll, bills, checks, or other documents, ordered, stocked, and maintained office supplies, resolved customer complaints, worked independently in a fast-paced, demanding environment, communicated by radio, telephone, intercom, computer or other communication devices.
Ensured compliance with all railroad rules and regulations for safety, operations, and the Federal Railroad Administration (FRA).
Experience
2-5 Years
Level
Junior
Education
AAS in Logistics
Crew Dispatcher Resume
Headline : Results-oriented certified emergency operations professional with a proven record of identifying and implementing processes to improve mitigation, preparedness, response, and recovery. Possess special interest in facilitation, instruction, and exercise development, using resource materials, and following regulatory standards.
Skills : Crew Member, Multitasking, Leadership, Communication Skills, Problem Solving
Description :
Worked closely with dispatchers to resolve problems and coordinate the efficient daily operation of the airline.
Reported on daily scheduling and department status.
Ensured that all Crew Dispatchers are working safely, efficiently, and effectively as per plan in order to meet operational requirements.
Ensured that Crew Dispatchers are provided with the necessary bulletins and documentation, as required.
Ensured that daily job briefings are conducted with Crew Dispatchers and that manpower availability, operating conditions, and job requirements are effectively communicated with staff.
Ensured that all manpower availability reports are reviewed and deemed accurate before releasing on behalf of the Crew Management Center.
Performed all required CMC staff productivity measurements and audits.
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