An Eligibility Assistant takes responsibility for helping people in need of social services and secure them the needed services. The day-to-day tasks will depend on the place of employment, and the level of experience the person has, however, a vast majority of duties are common and are listed on the Eligibility Assistant Resume as – helping clients find out if they are eligible for the assistance provided by the government or NGO’s; helping people secure financial assistance for housing, medical care, education, food, and daily living expenses; assisting the individuals in a variety of ways; assisting social workers or psychologists, educating others, coordinating services; and meeting directly the clients at their homes.
Those who are dedicated to serving the community and compassionate can consider taking this career. Agencies typically look for applicants with the following skills and qualifications – knowledge of social services, basic computer proficiency, excellent administrative skills, the ability to handle the mental and emotional stress of others, and attention to detail. The type of education needed to become one depends on the agency, in general, a high school diploma or GED is required to the least.
Objective : Eligibility Assistant will be responsible for opening and maintaining the eligibility application, including processing the applications and supporting applicants.
Skills : Strong Communication, Planning Skills.
Description :
Looked up information with computer programs.
Verified that information in the computer system was up-to-date and accurate.
Eliminated outdated records by sending the records to be scanned.
Compiled statistical information for special reports.
Verified and logged in deadlines for responding to daily inquiries.
Scanned and filed forms, reports, correspondence and receipts.
Retrieved requested files and delivered to appropriate personnel.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Eligibility Assistant Resume
Headline : As an Eligibility Assistant, responsible for Verifying accuracy of information provided by clients during the interview process to ensure the client receives the benefits in which they are entitled.
Skills : MS Office, Typing 50 Wpm, Time Management, Communication, Bookkeeping, Accounts Payable, Account Reconciliation, Call Center Experience, Fast Learner.
Description :
Assisted Clients in applying for public assistance.
Extensived data processing.
Completed the daily schedule for case workers.
Answered incoming calls from clients to resolve issues with cases, customer service specialist.
Worked with Microsoft Office Suite.
Ability to gather information from client.
Ability to maintain confidentiality.
Experience
5-7 Years
Level
Executive
Education
MS
Eligibility Assistant Resume
Headline : As an Eligibility Assistant, responsible for Comparing client information such as names, addresses, social security numbers, phone numbers, benefits and services provided, eligibility criteria, and other data against state databases to ensure accuracy.
Skills : Microsoft PowerPoint, Typing 40+, Microsoft Access, Lotus Notes, Internet / Intranet.
Description :
Answered incoming telephone calls, determined purpose of caller, and forwards to appropriate personnel or department Reviews information provided by clients, assist clients in accessing computer applications, and explain various program requirements.
Furnished standardized information upon request.
Maintained fax machine, assists users, send faxes, and retrieves and routes incoming faxes.
Ability to provide appropriate information to clients and visitors.
Ability to operate a variety of office equipment.
Ability to communicate effectively displaying courteous behavior both in person and on the telephone.
Performed moderately complex tasks following established procedures and practices.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Eligibility Assistant Resume
Headline : Responsible for Listening to information applicants provide concerning their eligibility and obtains documentary evidence to support that information to ensure proper eligibility determination.
Skills : Customer Service, Management Skills.
Description :
Accepted rent and field complaints from residents.
Assisted with the management and upkeep of the properties reports (e.g., budgets, monthly, quarterly and annual reports to the various regulatory bodies and agencies).
Supported agency involvement with various community and property events.
Created and updated spreadsheets, fliers, reports and other documents as requested.
Completed data entry and projects in a timely and accurate manner.
Made while working for the San Francisco Housing Authority is that I updated all files Folders for the West Brook Housing Development.
Prepared the file folders for their agency's government audit.
Experience
5-7 Years
Level
Executive
Education
Bachelors Of Arts In Sociology
Eligibility Assistant Resume
Headline : Eligibility Assistant with 5+ years of experience in Obtaining information from various databases and other needed sources to assist Eligibility Counselor in eligibility determination.
Skills : Microsoft Office, Multitasking.
Description :
Created ideas to improve work efficiency and accuracy.
Learned to operate new office technologies as they are developed and implemented.
Referred clients to available community resources and assistance for employment and education.
Assisted residents with their transition with new ownership of properties.
Used Passionate about working with youth, women, and families in the social services environment, including girls in the juvenile justice system, survivors of domestic violence programs, and homeless families.
Reviewed, verified client information in the Work Force Management System (WFMS) and the Indiana Client Eligibility System (ICES).
Taken great pleasure in helping people and people in need.
Experience
5-7 Years
Level
Executive
Education
Bachelors Of Arts In Sociology
Eligibility Assistant Resume
Summary : To obtain a professional Eligibility Assistant position with a reputable company, whereas acquired Data Entry/Customer Service skills and experience will be utilized. I am interested in illustrating my talent as a leader and seeking a company with the opportunity for advancement and growth.
Skills : Administrative Assistant, Cashier.
Description :
Created and updated spreadsheets for 15 client Reps.
Organized and filed PRP's for all clients.
Conducted manual interviews with clients applying for food stamp and TennCare benefits.
Provided exceptional Customer Service in person and via telephone.
Emailed and faxed information for caseworkers/ client reps.
Transfer cases and schedules appointments for clients.
Organized and documents all applications received from clients.
Experience
10+ Years
Level
Senior
Education
Certification In Personal Trainer
Eligibility Assistant Resume
Headline : Accomplished and compassionate Eligibility Assistant professional with over ten years of experience in creating sustainable and working relationships with adults and children. Experienced in working in fast-paced environments that were performance-driven, results-oriented, and customer-focused. Displays high-quality customer service, the ability to follow detailed orders, and record accurate documentation.
Used computers for various applications, such as database management, customer service, and case work.
Answered telephones provide customer support by researching and troubleshooting.
Proficiently operated various office equipment.
Provided excellent and attentive service to clients.
Scheduled and confirmed appointments in a timely manner.
Reviewed work done by others to ensure accuracy and work performance.
Implemented work procedures or schedules and keep track of the daily work of clerical staff.
Experience
5-7 Years
Level
Executive
Education
MS
Eligibility Assistant Resume
Objective : Highly qualified Eligibility Assistant with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Core Qualifications, MS Word, Proficient Self-starter Excel/Outlook.
Description :
Performed assigned task related to reviewing initial applications for TANF, SNAP, and health care coverage.
Completed client registration.
Initiated outbound out of state inquiries.
Processed applications.
Scheduled and rescheduled appointments.
Received and assisted with complaint resolution.
Answered and directed phone calls.
Experience
2-5 Years
Level
Junior
Education
Associate In Business Management
Eligibility Assistant Resume
Objective : Responsible for Reviewing case documentation to develop an understanding of previous case circumstances to assist during the interview process.
Skills : Customer Service, Call Center.
Description :
Welcomed clients, determines nature of business, and directs clients to appropriate personnel.
Scanned documents for clients seeking public assistance at the local office.
Worked with office equipment, such as; scanner, printer, fax machine, copier, and computers.
Hand-sorted and distributed mail to proper filling cabinets.
Worked as a team member to serve clients in a timely manner.
Used various computer systems to better service clients and to help with the eligibility process of a client.
Handled sensitive documents and upholding policy by not allow any breach of information.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Arts
Eligibility Assistant Resume
Headline : Eligibility Assistant with 6+ years of experience in Documenting information obtained during client interviews into eligibility determination system for future reference and as justification for case actions taken.
Skills : Microsoft Word, Kronos, Accounting, Fax, Phones, Customer Service.
Description :
Investigated and verified the accuracy of information provided by recipients under the Medicaid programs to determine compliance with State and Federal laws, rules, and regulations.
Determined an applicant's eligibility for institutional care based on State and Federal guidelines and verifies the accuracy of information listed on the applicants' applications.
Maintained effective public relations with medical facilities and federal, state, county, and city agencies within assigned territory.
Verified accuracy of information listed on applicants' applications including income, bank accounts, and any other assets.
Made determination of an applicant's eligibility based upon established criteria.
Performed related or similar duties as required or assigned.
Assisted all clients that come into the office with applying for benefits.
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