Eligibility Supervisor Resume Samples

As an Eligibility Supervisor, the person will take responsibility for planning, organizing, and supervising the work of the unit and determining the eligibility of applicants. A well-drafted Eligibility Supervisor Resume mentions the following core duties – providing direct supervision to the unit of eligibility workers, planning and supervising and reviewing the work of the unit of employees determining the eligibility of applicants and recipients for public assistance programs; selecting and training subordinate staff; holding individual and group conferences to discuss or interpret rules; conferring with workers regarding discrepancies in the system, and determining the need for training and providing appropriate training and direction.

The most sought-after skills for the post include – knowledge of laws, rules, and regulations governing eligibility and grant determination; solid knowledge of interviewing and information gathering techniques; computer terminology skills, familiarity with modern office practices, methods, and procedures. Employers seek applicants with a relevant degree.

Eligibility Supervisor Resume example

Eligibility Supervisor Resume

Headline : To obtain employment and execute all responsibilities in an innovative timely manner. Objective is to be well organized, prompt, and dedicated. Goal is to allow my work to demonstrate my ability, integrity, ethics, dedication, productivity, efficiency, effective time management, proficient computer skills, teamwork, and customer/co-worker service.

Skills : Case Management, Supervisory , Child Development, Customer Service, Military Veteran, Policy/Procedure Compliance, Record Keeping, Hardware/Industrial Knowledge.

Description :

    1. Supervised eligibility staff members in an assigned unit.
    2. Authorized government assistance programs such as Cash Aide, Cal Fresh (food stamps) and Medi-Cal.
    3. Monitored the casework of others to ensure accuracy and ensure quality standards are met within given timeframes.
    4. Performed case reviews, hold conferences, and write evaluations for staff members under my supervision.
    5. Assessed situations, conduct conflict resolution, communicate effectively and defuse potentially explosive situations.
    6. Received Exceeds Expectations ratings on last several performance reviews.
    7. Documented and tracked the productivity for each specialist daily, and coach areas of improvements.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School DIploma


Eligibility Supervisor Resume

Headline : Eligibility Supervisor with 9 years of experience in Supervising and participating in quality control; reviewing case documentation for completeness and accuracy; determining and taking necessary action to correct errors, Monitoring attendance and approve leave Coordinates activities to ensure timely completion of tasks and projects Prepare annual performance reviews on team members.

Skills : Healthcare, Management.

Description :

    1. Supervised and observed the assigned workload of 8-13 total Eligibility Specialists within the Centralized Services Department of a healthcare management organization.
    2. Completed/assisted with insurance verifications and provide effective experiences for the patients at all times.
    3. Conducted monthly 1:1 staff meetings on a monthly basis.
    4. Ran Billing Account Receivables Reports daily to monitor and search for inaccuracies with insurance entries.
    5. Updated insurances and patient registration information when necessary.
    6. Assisted manager with monthly team meetings.
    7. Monitored daily and weekly Productivity Reports for all Eligibility Specialists.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
MBA


Eligibility Supervisor Resume

Objective : An energetic team leader who is able to communicate effectively with people of all ages and background to work collaboratively to resolve problems and to motivate team membersto achieve personal and organizational objectives.Highly organized and independent able to effectively coordinate tasks to accomplish projects with timeliness and creativity.

Skills : Good Communication Written/oral Microsoft Word Microsoft Excel Excellence Attention To Detail Able To Work In Team Environment Independent Resourceful Reliable Self- Motivated.

Description :

    1. Supervised the daily operations of work item processing.
    2. Determined work schedules to insure adequate coverage to meet or exceed the expected benchmarks.
    3. Actively participated in hiring, developing, and reviewing employees and their performance.
    4. Oversaw Eligibility Specialists to maintain productivity standards, including motivating and encouraging staff.
    5. Responsible for compliance with all policies and procedures including but not limited to EEO/Affirmative Action, ADA, Conduct, Conflict of Interest, Solicitation and Safety and insures all staff supervised complies with all policies and procedures.
    6. Performed complex administrative duties requiring oversight, attention to detail and analysis.Analyzing workflow reports, to insure the team is functioning on the highest level.
    7. Researched more advanced customer issues.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS

Eligibility Supervisor Resume

Objective : Highly qualified Eligibility Supervisor with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Microsoft Office, Excel, Quickbook, Microsoft Word, COBRA Administration.

Description :

    1. Coordinated a wide variety of transportation services to persons whom are intellectually, physically and developmentally disabled of the District of Columbia and surrounding areas.
    2. Assigned and reviewed work of assigned staff.
    3. Verified accuracy of entered data and made corrections, evaluated employee's performance Analyzed and prepared pertinent data/information incidental to reports and special projects.
    4. Maintained and monitored the staff keeping things in order.
    5. Conducted Time and Attendance for staff to ensure promptness and accuracy in the payroll checks.
    6. Served as the point of contact for many WMATA Eligibility Initiatives, which involved being responsible for coordinating, scheduling, registering and processing WMATA and other federal and local eligibility programs.
    7. Printed ID cards for approved clients and for the drivers once they have completed the drivers training class.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Eligibility Supervisor Resume

Objective : Eighteen years of experience working with the public in a customer-service-driven environment. Nine years of direct related administrative experience and skilled in planning, research, analyzing, and coordinating activities and establishing priorities. Obtain exceptionable computer skills including Windows 8, Microsoft Office 10 & applications and installation, Internet and QuickBooks Pro2008.

Skills : Healthcare, Electronic Health Records, Management, Computer Skills.

Description :

    1. Managed day-to-day operations of eligibility in the department of access management at UMC.
    2. Supervised 13 employees located at three different sites.
    3. Ensured that eligibility workers interviewed patients and applied eligible patients for Social Security Disability and Department of Human Services Medicaid.
    4. Supervised and evaluated eligibility workers in determining eligibility for patient assistance.
    5. Conferred with employee regarding discrepancies with accounts and counseled employee to improve errors.
    6. Reviewed job performance and identified and resolved operational problems.
    7. Coordinated activities to ensure timely completion of tasks and projects.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
BA In Speech Communication

Eligibility Supervisor Resume

Summary : Dedicated Eligibility Supervisor professional interested in obtaining a career to utilize my skills and be part of a team aiming for success, Responsible for all aspects of Patient Account Representatives productivity, Managing campaigns for IVR, monitor BPMS, (Business Process Management System) and KPI (Key performance Indicator) standards.

Skills : Microsoft Office, Bilingual: Spanish/English, Medicaid enrollment, Data Entry.

Description :

    1. Interviewed clients for Public Assistance programs ( Food Assistance, Medicaid and Ohio Works First), MITS / MMISs, Ohio Benefits Worker Portal, SETS.
    2. Gathered required data and verifications to determine eligibility, perform interactive CRIS E interviews, establish initial and ongoing eligibility, computing applicant's budget, completing case recordings, obtaining signature and explain Rights and Responsibilities as required by law.
    3. Filed necessary forms for State Hearings in a timely manner.
    4. Cooperated with internal County units to better serve the client.
    5. Communicated with applicable community resource agencies within the guidelines of Public Assistance confidentiality.
    6. Supervised Eligibility Referral Specialist II, training new policy, techniques and all aspects of new employee training.
    7. Experienced with CRIS E, SETS and also selected to participate in User Assisted Testing to implement Ohio Integrated Eligibility System ( OIES) for MAGI Medicaid.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
MS

Eligibility Supervisor Resume

Objective : To obtain a challenging leadership Eligibility Supervisor position that utilizes my exemplary management, administrative, supervision and leadership skills to maximize growth, enhance productivity and optimize efficiency within the County.

Skills : Office Management, Organization, Written And Oral Communication, Word Processing.

Description :

    1. Supervised Medi-Cal (Approved) and CalWorks (Approved) Units.
    2. Handled matters relating to In-Home Supportive Services and Homeless Assistance.
    3. Planned, assigned, supervised, and evaluated the work of the unit as well as trained and instructed employees under my supervision.
    4. Reviewed case records for completeness, accuracy, consistency, and conformity with public assistance programs, eligibility related laws, regulations and policies; and assured that appropriate referral procedures for social services were being followed.
    5. Discussed problem cases with Eligibility Workers and made recommendations and decisions as to methods of resolving difficulties.
    6. Reviewed Eligibility Workers' cases to authorize payments or corrections on various automated systems.
    7. Conducted unit meetings to promote staff development and explain and/or clarify State and County regulations, policies and procedures.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Masters Of Business Administration

Eligibility Supervisor Resume

Objective : Eligibility Supervisor with 3 years of experience in Utilizing my knowledge and experience in enhancing performance and productivity for delivering efficient service to internal and external customers, while valuing and encouraging a diverse and cohesive work environment.

Skills : Case Management, Supervisory, Child Development, Customer Service, Military Veteran, Policy/Procedure Compliance, Record Keeping, Hardware/Industrial Knowledge.

Description :

    1. Ensured the accuracy of documentation available to determine client eligibility as required by statute, rules and regulations.
    2. Assigned job tasks to subordinates and provided technical support, reviewed subordinates' caseloads periodically and developed staff's performance evaluations.
    3. Conducted monthly staff meetings and one-on-one conferences with subordinates.
    4. Developed long and short-term goals for subordinates.
    5. Provided training and prepared statistical reports.
    6. Ensured that staff adhered to applicable policies and procedures.
    7. Maintained open lines with other public service providers for service delivery coordination and referral.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
B.A. In Business Administration

Eligibility Supervisor Resume

Summary : To work in association with professional groups who offer me the opportunity for career advancement and professional growth, as well as the opportunity to apply my skills to benefit the firm to the best of my efforts.

Skills : Microsoft Office, Peachtree, Quick Books Pro.

Description :

    1. Supervised seven welfare workers who managed caseloads that delivered Food Stamps and AFDC/Medicaid benefits to individuals/families determined eligible.
    2. Investigated food stamp and welfare fraud complaints.
    3. Administered educational training and job placement for welfare recipients.
    4. Provided technical and administrative supervision over Eligibility Workers and clerical support staff.
    5. Troubleshoot issues within Ohio Benefits Worker Portal, submitting / tracking trouble tickets with Help Desk.
    6. Interviewed job applicants, selected qualified candidates, provided training and staff development.
    7. Conducted individual and group staff meetings to discuss and implement rules, regulations and policies formulated by FirstSource as well as UMC.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma In Communication

Eligibility Supervisor Resume

Summary : Eligibility Supervisor is Supervising the day-to-day operations of the eligibility determination process for new applications for to ensure compliance with contractually required performance requirements, responsible for supervising Eligibility for coordinating eligibility determination functions, and for administering personnel policies.

Skills : Staff Management, Training And Implementation.

Description :

    1. Changed clients once functional assessments are completed.
    2. Processed applications for customers that will be visiting the Metropolitan area.
    3. Monitored Service Delivery: Monitor performance measures to meet goals for delivery of service.
    4. Provided monthly monitoring of eligibility review, and work item processing to insure that benchmarks are met.
    5. Provided feedback on strengths and opportunities, as well as handle all performance related issues according to company policy.
    6. Provided ongoing assessment of team processes and implement improvement strategies when needed.
    7. Assigned Internal Medicine and Specialty Providers to each Eligibility Specialist for daily and constant workloads for insurance eligibility completion.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education