Software Support Technician Resume
Summary : Detail-oriented Software Support Technician with 13 months of high-quality technical service experience in a large corporate environment for internal and external clients ranging from executives to end-users. Looking to provide exceptional customer service troubleshooting and repairing a full range of desktops, laptops, and multifunction printers.
Skills : MS Word, Technical Skills, and Information Security.
Description :
- Installed software, modified and repaired hardware, and resolved technical issues.
- Resolved customer issues in a clear, courteous, and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
- Created cases and claims for damaged, lost, or displaced packages.
- Resolved problems with malfunctioning software.
- Followed up with clients to ensure optimal customer satisfaction.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Software Support Technician Resume
Summary : To find a Software Support Technician position that utilizes all of my skills as a productive part of the company. Would really like the opportunity to be apart of evolving this business.
Skills : Attention To Detail, Customer Service Skills, Organizational Skills.
Description :
- Responsible for all statistical and trend reporting for the Admissions Office.
- Integrated historical enrollment SAS data sets, live transaction admission, and registration data, and local applicant prospective data into meaningful quantitative reports.
- Built scheduled queries for scheduled reports.
- Designed a web query tool for end-users within the admissions office and other departments.
- Designed the backend data warehouse to support the query tool.
- Built the queries to extract, transform, and refresh the data daily.
- Hired and supervised a technical staff member to assist with implementing and the administration of the production web server for the Admissions Office.
Experience
10+ Years
Level
Senior
Education
B.A. In Government
Software Support Technician Resume
Summary : Detail-oriented and highly motivated Software Support Technician with 10+ years' experience looking to forward my career in the technology industry. Proficient with computer software programs including but not limited to: DockMaster, Accuterm, Pick, WorldPay PC Charge, PAYware PC, and PAYware Connect.
Skills : Work well with people, Problem Solving Skills, Organizational Skills.
Description :
- Served as the Staff Assistant to the Chief of Headquarters Facilities Services Branch, in the Logistics Department.
- Maintained the Chief's calendar and e-mails.
- Created, designed, and managed a calendar of the departmental staff's travel, scheduled, and unscheduled leave.
- Assembled and maintained statistical records of the departmental leave.
- Interfaced with the university computing department for the admissions office with respect to SIS data and PC/networking needs.
- Researched, troubleshot, and resolved complex problems independently.
- Installed and repaired personal computer and related systems.
Experience
7-10 Years
Level
Management
Education
BS In Information Systems
Software Support Technician Resume
Summary : Software Support Technician with 5+ years of experience in application software development, website design, reporting management, and IT support. An effective and energetic project leader, team player who provides strong problem-solving skills, impeccable attention to detail, and exceptional time-management skills.
Skills : MS Windows, Windows Server 2003, Adobe CS, MS Office.
Description :
- Provided end-user support onsite or remotely including PC hardware, software, tablet, and Smartphone.
- Assisted network administrator in maintaining the networking hardware and software.
- Installed, configured, upgraded for new or existing desktop and laptop software and hardware for orders ranging from $20k-$80k.
- Maintained company user authority through active directory and intranet.
- Managed and monitored backup jobs on various systems (Windows server, Solaris).
- Assisted with maintenance of onsite desktops, printers copiers and fax machines.
- Provided quality solutions for clients through a variety of methods such as web meetings, issue reproduction, and analysis and internal SQL code reviews.
Experience
7-10 Years
Level
Management
Education
BS In Business Administration
Software Support Technician Resume
Summary : Highly qualified Software Support Technician with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Database Administration, Customer Service Skills, Project Management Skills.
Description :
- Responsible for implementing new training guidelines and procedures, as well as training all new support personnel on the company's software.
- Conducted personalized and private training sessions for clients.
- Represented the company on numerous conventions.
- Demonstrated software to new and existing clients.
- Solely responsible for the implementation, testing, and sales of the company's bridge software.
- Coordinated relationships between the various departments within the company, the clients, and third-party software companies.
- Recommended and assisted with ordering additional desktop hardware, software, and peripherals.
Experience
7-10 Years
Level
Management
Education
Associates In Electronics Engineering
Software Support Technician Resume
Summary : To obtain a secure and challenging Software Support Technician position with a stable and growing company where my skills and knowledge will be utilized.
Skills : Microsoft Office, Technical Skills, Problem Solving Skills.
Description :
- Developed procedural documents for rebuilding software switches.
- Researched Change Requests to verify that software is error-free.
- Interacted with customers to verify that all requested Software is included in packaged s/w (Loads), and wherever there were problems that needed to be resolved to assure customer satisfaction.
- Participated in meetings with the customers, managers, and developers.
- Determined software to meet user requirements.
- Managed required supplies for printers.
- Installed software, patched, and updated on desktops, laptops & personal devices.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Software Support Technician Resume
Objective : Well-rounded Software Support team member, with excellent troubleshooting skills. Experienced in a variety of Help Desk tools and software packages. Knowledgeable about a wide variety of industry-specific skills and technologies. Personable with strong customer service and communication skills and skills in the industry. Team-player with the ability to play a strong leadership role when needed.
Skills : Application Development, Application Management, Business Intelligence.
Description :
- Conducted extensive software testing and document results as appropriate.
- Provided advanced technical support for leading real estate technology company's products, services, and customers by using existing tools.
- Maintained PC assets in both a physical & logical manner and maintained its accurate tracking.
- Provided technical support for end-users computers hardware & software, printers, and its network connectivity.
- Provided software/hardware technical support to end-users and dealers.
- Managed client accounts in regard to updating software and informing of upcoming billing or maintenance renewals Training of clients' employees on.
- Assisted customers with Software / Hardware issues.
- Troubleshot issues with customers Create, update, and close software/hardware support tickets.
Experience
2-5 Years
Level
Junior
Education
Technology
Software Support Technician Resume
Summary : Accomplished, dynamic professional seeking to combine a unique background in technology experience and education to drive continuous improvement in hospital operations. Knowledgeable about all aspects of daily and critical care objectives, terminology, and compliance requirements.
Skills : MS Word, Organizational Skills, Communication Skills.
Description :
- Performed image builds for use on all desktop and laptops.
- Coordinated with software/hardware vendors, banks, processors, & gateways when necessary.
- Provided Desktop Support services to clients for all end-user hardware, network infrastructure, mobile phone support.
- Experienced with the G Suite collaboration suite of tools (Gmail, Drive, Meet, Chat, etc..)
- Experienced with the Microsoft suite of products including but not limited to Office and Windows 10.
- Answered phones for general support of software; troubleshooting software; communication of technical information; training and guidance on the proper use of software; testing of software; minor scripting; other tasks as assigned.
- Took notice of trends among related issues to formulate knowledge base articles.
Experience
10+ Years
Level
Senior
Education
PH.D. In Computer Science
Software Support Technician Resume
Summary : As a Software Support Technician, responsible for providing support to the employees of Atlantic Broadband, employing a high degree of customer service, technical expertise, and timeliness. Offering an advanced level of remote IT assistance for problem resolution and escalates complex problems to higher tier personnel.
Skills : Technical Support, Windows, Computer Hardware, Customer Service, Microsoft Office, Sybase.
Description :
- Provided hands-on internal support for all hardware, software, and network issues on the client portion of the established client-server internal network.
- Trained to assume team lead responsibilities, supervising other technicians on calls to monitor, track, and resolve escalated customer issues.
- Provided installation service, troubleshooting, and web-based training Traveled to medical conferences and conventions to support and demonstrate.
- Handled technical support calls regarding software, network, email, scanner, and printer errors.
- Deployed upgrades on all network systems.
- Trained new support employees on software.
- Performed basic troubleshooting practices in dealing with computer problems and connections to servers and server-based software.
Experience
10+ Years
Level
Senior
Education
BS In Support Technician
Software Support Technician Resume
Objective : Software Support Technician with 2 years of experience in Installing configures and maintaining end-user technology equipment at school sites. Transporting sets up and installing computers and peripherals printers, scanners, cameras, etc.
Skills : Flexibility, Tech-Savviness, Problem Solving Skills.
Description :
- Oversaw the daily performance of Dental Office Staff computer systems.
- Answered user inquiries regarding computer software or hardware operation to resolve problems.
- Entered commands and observe system functioning to verify correct operations and detect errors.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Installed and performed minor repairs to hardware, software, or peripheral equipment.
- Conferred with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
Experience
2-5 Years
Level
Junior
Education
Associates Of Science In Computer Technology
