Software Support Technician Resume Samples

A Software Support Technician is hired to troubleshoot software and hardware problems for computer users. Common work activities that are listed on the Software Support Technician Resume are – assisting computer users by answering questions, solving technical problems, maintaining the company’s network, software, and computer equipment; addressing a wide range of network and other issues; assisting customers with products, taking responsibility for maintaining the company’s computer service and equipment, troubleshooting to detect and solve technical issues; and handling updates and installation of software and hardware.

To work at this capacity, the following skills are needed – a good memory and knowledge of how operating systems and software works; strong customer focus skills, the ability to prioritize workload; attention to details; and the ability to think logically. Applicants with a degree in computer science or computer software development gain entry to this job easily.

Software Support Technician Resume example

Software Support Technician Resume

Summary : Detail-oriented Software Support Technician with 13 months of high-quality technical service experience in a large corporate environment for internal and external clients ranging from executives to end-users. Looking to provide exceptional customer service troubleshooting and repairing a full range of desktops, laptops, and multifunction printers.

Skills : MS Word, Technical Skills, and Information Security.

Description :

    1. Installed software, modified and repaired hardware, and resolved technical issues.
    2. Resolved customer issues in a clear, courteous, and straightforward manner.
    3. Demonstrated professionalism and courtesy with customers at all times.
    4. Created cases and claims for damaged, lost, or displaced packages.
    5. Resolved problems with malfunctioning software.
    6. Followed up with clients to ensure optimal customer satisfaction.
    7. Remained up-to-date on the latest technologies and solutions applicable to company products.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma


Software Support Technician Resume

Summary : To find a Software Support Technician position that utilizes all of my skills as a productive part of the company. Would really like the opportunity to be apart of evolving this business.

Skills : Attention To Detail, Customer Service Skills, Organizational Skills.

Description :

    1. Responsible for all statistical and trend reporting for the Admissions Office.
    2. Integrated historical enrollment SAS data sets, live transaction admission, and registration data, and local applicant prospective data into meaningful quantitative reports.
    3. Built scheduled queries for scheduled reports.
    4. Designed a web query tool for end-users within the admissions office and other departments.
    5. Designed the backend data warehouse to support the query tool.
    6. Built the queries to extract, transform, and refresh the data daily.
    7. Hired and supervised a technical staff member to assist with implementing and the administration of the production web server for the Admissions Office.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
B.A. In Government


Software Support Technician Resume

Summary : Detail-oriented and highly motivated Software Support Technician with 10+ years' experience looking to forward my career in the technology industry. Proficient with computer software programs including but not limited to: DockMaster, Accuterm, Pick, WorldPay PC Charge, PAYware PC, and PAYware Connect.

Skills : Work well with people, Problem Solving Skills, Organizational Skills.

Description :

    1. Served as the Staff Assistant to the Chief of Headquarters Facilities Services Branch, in the Logistics Department.
    2. Maintained the Chief's calendar and e-mails.
    3. Created, designed, and managed a calendar of the departmental staff's travel, scheduled, and unscheduled leave.
    4. Assembled and maintained statistical records of the departmental leave.
    5. Interfaced with the university computing department for the admissions office with respect to SIS data and PC/networking needs.
    6. Researched, troubleshot, and resolved complex problems independently.
    7. Installed and repaired personal computer and related systems.
     
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS In Information Systems

Software Support Technician Resume

Summary : Software Support Technician with 5+ years of experience in application software development, website design, reporting management, and IT support. An effective and energetic project leader, team player who provides strong problem-solving skills, impeccable attention to detail, and exceptional time-management skills.

Skills : MS Windows, Windows Server 2003, Adobe CS, MS Office.

Description :

    1. Provided end-user support onsite or remotely including PC hardware, software, tablet, and Smartphone.
    2. Assisted network administrator in maintaining the networking hardware and software.
    3. Installed, configured, upgraded for new or existing desktop and laptop software and hardware for orders ranging from $20k-$80k.
    4. Maintained company user authority through active directory and intranet.
    5. Managed and monitored backup jobs on various systems (Windows server, Solaris).
    6. Assisted with maintenance of onsite desktops, printers copiers and fax machines.
    7. Provided quality solutions for clients through a variety of methods such as web meetings, issue reproduction, and analysis and internal SQL code reviews.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS In Business Administration

Software Support Technician Resume

Summary : Highly qualified Software Support Technician with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Database Administration, Customer Service Skills, Project Management Skills.

Description :

    1. Responsible for implementing new training guidelines and procedures, as well as training all new support personnel on the company's software.
    2. Conducted personalized and private training sessions for clients.
    3. Represented the company on numerous conventions.
    4. Demonstrated software to new and existing clients.
    5. Solely responsible for the implementation, testing, and sales of the company's bridge software.
    6. Coordinated relationships between the various departments within the company, the clients, and third-party software companies.
    7. Recommended and assisted with ordering additional desktop hardware, software, and peripherals.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associates In Electronics Engineering

Software Support Technician Resume

Summary : To obtain a secure and challenging Software Support Technician position with a stable and growing company where my skills and knowledge will be utilized.

Skills : Microsoft Office, Technical Skills, Problem Solving Skills.

Description :

    1. Developed procedural documents for rebuilding software switches.
    2. Researched Change Requests to verify that software is error-free.
    3. Interacted with customers to verify that all requested Software is included in packaged s/w (Loads), and wherever there were problems that needed to be resolved to assure customer satisfaction.
    4. Participated in meetings with the customers, managers, and developers.
    5. Determined software to meet user requirements.
    6. Managed required supplies for printers.
    7. Installed software, patched, and updated on desktops, laptops & personal devices.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma

Software Support Technician Resume

Objective : Well-rounded Software Support team member, with excellent troubleshooting skills. Experienced in a variety of Help Desk tools and software packages. Knowledgeable about a wide variety of industry-specific skills and technologies. Personable with strong customer service and communication skills and skills in the industry. Team-player with the ability to play a strong leadership role when needed.

Skills : Application Development, Application Management, Business Intelligence.

Description :

    1. Conducted extensive software testing and document results as appropriate.
    2. Provided advanced technical support for leading real estate technology company's products, services, and customers by using existing tools.
    3. Maintained PC assets in both a physical & logical manner and maintained its accurate tracking.
    4. Provided technical support for end-users computers hardware & software, printers, and its network connectivity.
    5. Provided software/hardware technical support to end-users and dealers.
    6. Managed client accounts in regard to updating software and informing of upcoming billing or maintenance renewals Training of clients' employees on.
    7. Assisted customers with Software / Hardware issues.
    8. Troubleshot issues with customers Create, update, and close software/hardware support tickets.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Technology

Software Support Technician Resume

Summary : Accomplished, dynamic professional seeking to combine a unique background in technology experience and education to drive continuous improvement in hospital operations. Knowledgeable about all aspects of daily and critical care objectives, terminology, and compliance requirements.

Skills : MS Word, Organizational Skills, Communication Skills.

Description :

    1. Performed image builds for use on all desktop and laptops.
    2. Coordinated with software/hardware vendors, banks, processors, & gateways when necessary.
    3. Provided Desktop Support services to clients for all end-user hardware, network infrastructure, mobile phone support.
    4. Experienced with the G Suite collaboration suite of tools (Gmail, Drive, Meet, Chat, etc..)
    5. Experienced with the Microsoft suite of products including but not limited to Office and Windows 10.
    6. Answered phones for general support of software; troubleshooting software; communication of technical information; training and guidance on the proper use of software; testing of software; minor scripting; other tasks as assigned.
    7. Took notice of trends among related issues to formulate knowledge base articles.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
PH.D. In Computer Science

Software Support Technician Resume

Summary : As a Software Support Technician, responsible for providing support to the employees of Atlantic Broadband, employing a high degree of customer service, technical expertise, and timeliness. Offering an advanced level of remote IT assistance for problem resolution and escalates complex problems to higher tier personnel.

Skills : Technical Support, Windows, Computer Hardware, Customer Service, Microsoft Office, Sybase.

Description :

    1. Provided hands-on internal support for all hardware, software, and network issues on the client portion of the established client-server internal network.
    2. Trained to assume team lead responsibilities, supervising other technicians on calls to monitor, track, and resolve escalated customer issues.
    3. Provided installation service, troubleshooting, and web-based training Traveled to medical conferences and conventions to support and demonstrate.
    4. Handled technical support calls regarding software, network, email, scanner, and printer errors.
    5. Deployed upgrades on all network systems.
    6. Trained new support employees on software.
    7. Performed basic troubleshooting practices in dealing with computer problems and connections to servers and server-based software.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS In Support Technician

Software Support Technician Resume

Objective : Software Support Technician with 2 years of experience in Installing configures and maintaining end-user technology equipment at school sites. Transporting sets up and installing computers and peripherals printers, scanners, cameras, etc.

Skills : Flexibility, Tech-Savviness, Problem Solving Skills.

Description :

    1. Oversaw the daily performance of Dental Office Staff computer systems.
    2. Answered user inquiries regarding computer software or hardware operation to resolve problems.
    3. Entered commands and observe system functioning to verify correct operations and detect errors.
    4. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
    5. Installed and performed minor repairs to hardware, software, or peripheral equipment.
    6. Conferred with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
    7. Referred major hardware or software problems or defective products to vendors or technicians for service.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associates Of Science In Computer Technology