An Enrollment Representative interacts with prospective students and provides them with the necessary information and guides them in application processing. The major roles and responsibilities that can be seen commonly in a professional Enrollment Representative Resume are – visiting school and college education fairs, conducting interviews, evaluating student’s application forms, advising students in choosing the best education program, explaining academic programs to students, following up with applicants to update status, and delivering general information session about their campus to students and their families.
The major requirements for this position include – knowledge of database, MS Office and customer service or sales tactics; excellent organizational skills, listening and interpersonal skills, a deep understanding of the admission process and a sincere interest to help students achieve their appropriate career goals. An equivalent combination of education, training, and experience is needed for this role. A bachelor’s degree in Education or counseling is favored.
Summary : Energetic and goal-focused professional with solid qualifications in customer relationship building/maintenance. Seeking for marketing or training specialist opportunities in order to focus on using communication skills, encouragement and vast knowledge of learning styles to create a welcoming and interactive learning environment for all new hires/ current employees and prospective students.
Skills : Cash Handling, Computer, Fax, Cash register, and telephones.
Partner with various internal and external colleagues for initiatives, training, and presentations.
Exhibit teamwork and the ability to work as part of a group to complete assigned tasks and projects.
Participate in strategic initiatives to drive and maximize and enhance student enrollment daily.
Network and develop professional relationships to generate personally developed inquiries with internal and external departments.
Provide efficient and exceptional customer service throughout the duration of the admissions and enrollment process.
Spearhead creative team activities to enhance overall colleague engagement in collaboration with Assistant Director of Admissions.
Regularly assisted in all sales and marketing objectives Screen potential student applicants by phone by conducting verbal and or video conference qualification interviews.
Sr. Enrollment Representative Resume
Summary : Productive professional with 10 years experience in the Health Insurance Industry with knowledge in both PPO and HMO plans. Excellent analytical skills, outstanding communicator, accomplished team builder and problem solver with strong organizational skills. Loyal and dedicated with excellent customer service qualities.
Skills : Microsoft Office, IS3, Kronos Time Keeper, People Soft, Intrepid, Adobe Acrobat and People Soft Scheduler.
Responsible for processing electronic eligibility files, and analyzed the account for potential discrepancies.
Worked with groups on the day to day maintenance of their eligibility input files.
Loaded batch eligibility files, reviewed post batch scrubber reports, accepted or rejected files based on pre-batch eligibility report reviews.
Collected and analyzed data to resolve premium payment discrepancies, and researched about billing questions, processed credits and relocating of premiums, as well as discuss the ramifications and possible solutions to the problem.
Performed validation and testing of 834 enrollment files as required.
Assisted EDI Analyst in the new group Implementation Process, including attending/participating in conference calls, new group implementation meetings, and other related issues as requested.
Assisted the Sales Department by attending Open Enrollment Fairs.
Analyzed discrepancies in the eligibility reconciliation process for multiple stakeholders and continuous process improvement of the reconciliation process.
AA In Spanish
Jr. Enrollment Representative Resume
Objective : To use academic, interpersonal and leadership skills to obtain a full time position within your organization.
Assist potential students in their journey to earn a degree.
Manage inquiries to achieve prompt contact and performance activity; utilize approved recruitment policies/formats; make prompt and effective contact with inquiries and redirect unqualified candidates based upon incompatible career goals.
Secure new inquiries by directly asking phone and in-person contacts about referrals of others to contact about the college offerings.
Schedule and conduct meetings, pursue qualified candidates for enrollment, and determine appropriateness of candidates for admission based upon career goal compatibility.
Conduct all activities in accordance with the highest ethical standards.
Adhere to all state, and federal accreditation and college rules and regulations regarding student recruitment.
Accurately and completely portray college educational programs, expected outcomes, student services, and financial consideration to students, parents and educators.
Accurately forecast projected new students on a periodic basis for the Director of Admissions.
Lead Enrollment Representative Resume
Summary : Able to articulate thoughts and generate ideas to others. Possess a do whatever-it-takes mentality and highly motivated. Accustomed to a fast-paced environment while exemplifying speed and professionalism.
Skills : Microsoft Office, Phones, Telecommunications, Switchboard, Data Entry.
Utilize a CRM to access warm leads and place approximately 120 outbound calls daily to prospects who have inquired about Villanova University's online certificates.
Implement a call strategy and an interviewing process over the phone that includes listening, recognizing, and understanding the educational needs of students in order to consult and recommend the best academic plan to suit their educational goals.
Assist and help new students navigate Villanova University's enrollment process for online certificate programs including registration, corporate tuition assistance, and financial aid.
Monitor and track student academic progress as part of daily retention efforts and to minimize student withdrawals.
Re-enroll previous students in new educational programs offered by Villanova University.
Acquire referrals from previous or existing students.
Consistent in meeting and exceeding all performance expectations including KPI, revenue, dials, talk, and idle times.
Bachelor Of Arts
Enrollment Representative III Resume
Summary : Demonstrated proficiency in typing and grammar Effective listening skills Knowledge of customer service principles and practice Knowledge of relevant software computer applications and equipment Willingness to co-operate with others and work to the greater good.
Skills : Microsoft Office, IS3, Kronos Time Keeper, People Soft, Intrepid, Adobe Acrobat And People Soft Scheduler.
Advising undergraduate and graduate students with their enrollment and degree completion requirements, as well as with the undergraduate and graduate certificate programs.
Developing academic plans for the degree or certificate completion.
Conducted student appointments to identify their educational goals and to supply them with the proper course and program information.
Assisted students in making informed decisions by providing ethical, timely, accurate and comprehensive enrollment options and program information.
As well as identifying potential barriers within the enrollment process and taking steps to resolve them.
Established rapport and added to the student experience by providing them with professional knowledge and perspective.
Assisted potential and/or current students in understanding their financial obligations while partnering with their assigned Finance Advisor.
Bachelor Of Arts
Enrollment Representative II Resume
Objective : Securing a position which utilizes skills from previous jobs and experiences within a company where can grow professionally Ability to communicate effectively in person, over the phone, and via email Service oriented Ability to learn quickly Ability to work both independently and collaboratively Attention to detail.
Skills : Microsoft Office.
Conducts face-to-face, personal interviews, telephone interviews and e-mail correspondence to identify high school and adult student prospects to determine their educational needs, concerns and interests.
Responsible for facilitating orientation and registration day activities.
Closely assists and mentors students through the admissions process.
Ensures compliance with applicable company policies and procedures, laws and regulations.
Verbally communicates approved presentations to promote programs to prospective adult and high school students that is streamline and uniform between campuses.
Actively generates referral business to help maintain company enrollment goals.
Participates in school retention efforts by maintaining productive contact active students through graduation.
Actively participates in special recruiting promotional activities.
Enrollment Representative I Resume
Summary : Results-oriented and driven to both set high goals, and then surpass those goals. A strong desire to learn new processes, services, and technology, and am a quick learner.
Skills : Ability To Multi-Task, Type 45 Wpm, Time Management, Customer Service, English, Spanish, Communication, Email, Filing, Internet, Listening.
Learn objectives quickly and accurately to dynamically perform roles and tasks.
Interview potential applicants and assess their qualifications and ability to apply and enroll in various degree programs.
Receive and follow-up on potential students via phone, email, fax, and direct mail student inquiries relating to obtaining advanced degrees.
Qualify and advise students for various academic programs.
Assist students with the enrollment process.
Prepare and maintain sales progress, conversion and related reports on a weekly basis.
Build rapport and provide guidance for students interested in pursuing higher education Consult with the Academic Offices to ensure an excellent student experience ecruit and advise students during the enrollment process.
Comply with state and federal regulations during the enrollment process.
Lead Enrollment Representative Resume
Summary : Highly dynamic, team spirited, and solution-oriented professional seeking to combine outstanding academic training with excellent work experience to make a positive contribution through efficiency and quality service for an organization and/or company.
Skills : Microsoft Office Suite, Outlook, And Blackboard Proficient; Over Ten Years Of Non-profit Experience; Possess Excellent Organizational, Decision Making, Oral, Written, And Communication Skills.
Provide prospective students with high level customer service through phone, email, and face-to-face communication.
Conduct individual and group presentations to disseminate approved program information.
Use professional knowledge, critical thinking, and problem solving skills to establish rapport, address and resolve student issues, and ensure a positive experience.
Assist students in making informed decisions by providing ethical and accurate enrollment options and program information; as well as assist in the matriculation in moving students to the next level program.
Identify barriers within the student enrollment process.
Monitor and manage student database, student documents, and associated reports.
Plan and carry out educational outreach activities to aid in enrollment of qualified students.
Master Of Business
Asst. Enrollment Representative Resume
Summary : Dependable individual eager to obtain a position as a member services representative /customer service representative utilizing sharp numeracy skills ability and excellent customer services in a challenging environment.
Skills : Mircosoft Office, Public Speaking with experience giving briefing to service member and their families.
Recruit prospective students by strategically demonstrating professional knowledge and personal perspective to relate to students, provide support, and build rapport.
Conduct student appointments to identify students' educational goals and motivation.
Assess students' educational goals and disseminate appropriate program information.
Utilize critical thinking and problem solving skills to address and resolve student issues.
Monitor student participation and progress through the enrollment process and first two courses to ensure that students are in alignment with University policies.
Implement new recruitment techniques and promote mission-driven incentives.
Generate new prospective student leads to meet established team and personal goals.
Master Of Arts
Enrollment Representative/Executive Resume
Summary : 11 years of experience as a highly organized Sales Manager/Business Development professional; effective at multitasking and working under pressure to accomplish overall objectives.
Conduct student admissions interviews to identify a client's educational goals while disseminating degree program information.
Utilize critical thinking and problem solving skills to overcome obstacles, resolve student issues.
Develop and maintain a positive relationship with the various units of the business and all partnering organizations.
Manage the student tracking systems providing follow-up and follow-through.
Manage the student finance systems to provide the appropriate guidance and support to the student.
Generate referrals via effective rapport building and proper communication with current and potential students.
Aware of individual performance and goals set at all times.
Exceed all expected sales and retention goals.
Bachelors Of Science
Associate Enrollment Representative Resume
Summary : Highly qualified Enrollment Representative with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects.
Skills : People Skills, Payroll, Inventory Management, Maintenance, Marketing.
Liaison between physicians' offices and electronic claims clearinghouse to ensure electronic claim and remit agreements are in place between client, clearinghouse and payer.
Distribute daily agreement approval report from clearinghouse to parties within Amicas.
Provide clients with needed agreements and assist with agreement completion if needed.
Provide clients with updated available payer listings on request.
Entry of new available agreements from clearinghouse into Enroll Link.
Work with clients, clearinghouse and in-house staff to correct problems clients are experiencing with claims or remits.
Provide suggestions to management for improvements in the daily operations and procedures within the department.
Enrollment Representative Resume
Objective : Over 20 years of progressively responsible experience as a financial analyst, medical billing expert, health insurance technician, administrative professional, and high-level communicator. Demonstrated abilities as an innovative problem solver, technological specialist, and departmental management expert.
Skills : Filing/ Records Management Data Entry Photo copying, Printing, Scanning MS Word/ MS Excel Clerical Support Customer Service Planning & Scheduling Written Communication.
Received, reviewed, evaluated, and verified all information submitted.
Contacted appropriate information sources to determine individual eligibility for program services based on established and new federal regulations and guidelines.
Greeted visitors as they entered the facility.
Provided assistance for open enrollment coordination.
Organized assignments to assure timely completion and conformity to deadlines.
Maintained a comprehensive knowledge and ability to develop methods for automating new reporting requirements.
Compiled and calculated statistics for periodic reports, considering the interrelationship of multiple uses of data.