Epic Ambulatory Analyst Resume Samples

Description :

1. Served the information needs of over 1,000 academic healthcare providers in 29 clinics. 
2. Worked independently to analyze and document clinic workflows and perform interface conversion analyses.
3. Built and maintained the EMR application, coordinated software updates, supported new software releases, and tested application software and interfaces.
4. Developed and maintained documentation, established and maintained change control procedures, assisted with user training, and set standards and conventions. 
5. Shared rotating on-call responsibilities with other members of the Clinical Applications team. 
6. Participated in implementation/installation project teams, identifying, analyzing, and resolving data/system issues of intermediate complexity and escalating advanced complexity issues as appropriate. 
7. Developed, validated, and executed application and integrated test plans.

Experience

7-10 Years

Level

Consultant

Education

BHIM

Description :

1. Developed, supported, and maintained KB documentation.
2. Demonstrated intermediate proficiency in gathering requirements, developing specifications, and preparing and reviewing documentation.
3. Informed leadership of new release features/functionality and changes/revisions that will impact operations.
4. Understood process improvement, demand management, and project management methodologies.
5. Maintained current knowledge of technology by attending appropriate continuing education training/seminars and reading related periodicals.
6. Led efforts for ongoing calibration of provider schedule templates and Epic decision trees that enhance patient access and scheduling workflows.
7. Oversaw and updated master schedule templates (transacted by template coordinators) to align with ambulatory best practices and standards and managed escalation to Ambulatory Capacity Management and Ambulatory Operations leadership as appropriate.

Experience

0-2 Years

Level

Entry Level

Education

BHIM

Description :

1. Managed enhancement and issue logs and identified the scope of work required to assist with prioritization and planning for multi-phase release scheduling. 
2. Built testing scripts, and oversaw testing plans for new master templates, Decision Trees, Orders, and related functionality. 
3. Monitored for stabilization post-release and reported any issues to Sr Access Analysts and Manager for resolution and escalation as appropriate.
4. Collaborated with ambulatory practice leaders across MGB and members of Digital Application teams (most notably Cadence, Ambulatory, and Patient Gateway) on the implementation, modification, and enhancement of visit types, blocks, centers, and other scheduling functionalities that support ambulatory practice operations across MGB.
5. Ensured critical ambulatory scheduling and capacity documentation was up to date and accurate. 
6. Provided schedule templates, scheduling decision tree algorithms, referral and follow-up order designs, enterprise-wide provider scheduling groups, and other related scheduling department master files.
7. Collaborated with Ambulatory peers across all ambulatory scheduling-related efforts to ensure alignment with best practices of ambulatory scheduling and capacity management operations.

Experience

0-2 Years

Level

Fresher

Education

BHI

Description :

1. Guided and advised other team members on troubleshooting and resolution of issues.
2. Met and exceeded Service Level Agreements (SLA) when evaluating and resolving requests.
3. Collaborated and coordinated with practice operations leaders to process and manage requests for schedule changes.
4. Evaluated incoming template change requests and managed the change request through to completion.
5. Identified and completed necessary modifications to scheduling templates.
6. Facilitated dialogue around additional enhancement opportunities that may improve workflows, access, or leverage automation.
7. Maintained relationship with end-user leadership post-engagement,  proactively addressed end-user conflicts, and provided clear and organized status reporting on key project areas to be used as external communications to stakeholders.

Experience

2-5 Years

Level

Junior

Education

BHI

Description :

1. Documented and revised master files to track changes and ensure that they are always up to date.
2. Monitored and communicated deviations in the master template, approved exceptions to master schedules, and SLA concerns.
3. Partnered with key stakeholders to create positive working relationships, including, but not limited to teams representing Ambulatory operations, information systems and technology, practice leaders, and other stakeholders across the enterprise.
4. Understood key strategies, initiatives, and barriers, and optimized operations to align and/or collaborate with stakeholders to identify mutually beneficial solutions.
5. Communicated upcoming changes, positive outcomes, and/or as issues or questions arise.
6. Collaborated with the Senior Access Analyst uses industry-standard best practices and engaged with clinical departments across MGB to accelerate scheduling workflow, access, and capacity-related improvements in the ambulatory setting.
7. Ensured alignment with Ambulatory Care Transformation standards and meeting the scheduling and capacity goals and targets set by executive leaders.

Experience

7-10 Years

Level

Senior

Education

BHIM

Description :

1. Provided more advanced technical expertise than that of an Application Analyst in identifying, evaluating, and developing systems and procedures that are cost-effective and meet user requirements.
2. Gathered and worked with departments to prioritize development initiatives and activities, provided analysis of workflow, recommended solutions, and implemented application solutions to meet departmental needs. 
3. Translated departmental requests into business functional requirements. 
4. Performed financial analysis/business plan/impact assessment. 
5. Supported internal customers in such functional areas including, but not limited to, nursing, ancillary departments, Physician practice, patient accounting, medical records, finance, human resources, purchasing, sales, and contracts. 
6. Performed a variety of complicated tasks and may lead and direct the work of others. 
7. Directly coordinated the preparation, installation, deployment, and production support of applications and Epic modules, including workflow analysis and flow charting, design specifications, programming and/or building, testing, training, and implementation.

Experience

5-7 Years

Level

Executive

Education

BHIM

Description :

1. Provided user functionality by coding programs, maintaining application tables/profiles/dictionaries, building screens and/or pathways, and developing application support procedures to support customer requirements.
2. Developed creative uses of existing technology and finds ways to expand the use of technology in existing areas. 
3. Maintained application contingency plan documentation for assigned areas, ensuring the plan was updated and tested at least once annually.
4. Mentored and trained assigned team members on internal standards for implementation planning, work plan development, project management, system support, and customer service, including Epic and legacy systems as assigned. 
5. Prioritized and implemented change control to all assigned systems and modules.
6. Checked and processed tasks and ensured data integrity for assigned applications, testing to ensure new code did not impact the previous version. 
7. Managed the work of others and ensured tasks were completed on time.

Experience

7-10 Years

Level

Consultant

Education

BHIM

Description :

1. Investigated, identified, and prepared proposals to solve specific operational problems with all clinical operational areas, partnering with the department Director, Managers, and Supervisors of those departments.
2. Created training materials and incorporated various learning techniques to achieve desired outcomes. 
3. Assessed curriculum to ensure users can pick up the knowledge needed to succeed when using the systems.
4. Provided Epic product function, design, build, and testing expertise and experience for assigned Epic modules related to Epic Beacon and EpicCare Ambulatory , or outpatient clinical applications.
5. Collaborated with end users to design and build the Epic system in a timely and professional manner and make corrective configurations or enhancements.
6. Led small to medium-complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases.
7. Participated in design and validation sessions and ensure appropriate documentation, follow-up, and issue escalation occurs.

Experience

5-7 Years

Level

Executive

Education

BHIM

Description :

1. Developed, supported, and maintained all required system design and build documents and other system documentation.
2. Participated in all phases of the testing lifecycle and performed unit, system, and integrated testing tasks and activities for Epic Beacon and EpicCare Ambulatory workflow.
3. Provided support for application incidents reported through the help desk, including 24/7 on-call coverage as required.
4. Obtained and maintained in-depth knowledge of software functionality, and acquired and utilized knowledge of operational workflows to be implemented.
5. Performed in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.
6. Worked with trainers to develop and maintain application-specific training curriculum and materials.
7. Translated business requirements into functional specifications and managed changes to specifications prioritized, coordinated, and implemented updates and requested changes to the system, reviewed and tested each new release, and troubleshoot problems and questions from end users.

Experience

2-5 Years

Level

Junior

Education

BHIM

Description :

1. Facilitated communication with stakeholders from initial requirements to final implementation.
2. Resolved application issues and escalated more complex issues as appropriate.
3. Analyzed user requirements, procedures, and problems to automate or improve existing systems.
4. Acted as a primary support contact for application end-users.
5. Identified issues that arose related to the application as well as issues that impacted other application teams and worked to resolve them.
6. Guided workflow design, building, and testing of the system to ensure data integrity and analyze other technical issues associated with Epic software.
7. Defined system setup requirements and documents system setup.

Experience

7-10 Years

Level

Senior

Education

BHIM