Assistant Center Manager Resume Samples

Description :

1. Serving as the main management support to CSL plasma service center manager.
2. Ensuring on-going improvements and act as liaison with all corporate functions to ensure center compliance and performance.
3. In the absence of the Center Manager, overall authority over center operations, production goals, monitor net yields and implement improvement plans as required.
4. Meeting daily, weekly and monthly deadlines and maintain operational records.
5. Assisting the center manager in supervising the day-to-day operations of the center.
6. Collect and analyze data to maintain and improve center quality, efficiency, and profitability, implement corrective action plans as needed.

Experience

10+ Years

Level

Management

Education

High School

Description :

1. Partnered with the Financial Centre Manager to understand sales and service strategies, set priorities, direct, coach and delegate responsibilities to the staff as appropriate utilizing the consistent execution of our sales and service management processes.
2. Partnered with the Financial Centre Manager to ensure staff receives proper training to demonstrate the ability to sell and/or refer as appropriate to reach individual/team sales productivity goals.
3. Evaluated the performance on a regular basis, provided constant coaching and guidance, provided assistance to the financial center manager as appropriate.
4. Assisted the financial center manager in the selection and on-boarding of new employees.
5. Took timely, appropriate action for non-performance and enlist management/business partner involvement as necessary.
6. Created a culture that attracts, retained and grown a team that values diversity, inclusion, and engagement.
7. Led and/or assisted the financial center manager in facilitating regular staff meetings (sales meetings, huddles, etc.), promoting participation of all financial center members and business partners, when appropriate.
8. Supported or provided back-up to the Financial Center Manager as appropriate.

Experience

10+ Years

Level

Consultant

Education

Diploma

Description :

1. Oversaw all departments including front office, back office, specialty/therapy.
2. In charge of case reviews with employers/clients to keep them up to date with estimated direction for each injury case.
3. Conducted staff meetings to review new and old protocols while encouraging teamwork and communication.
4. Directed staff to ensure clinic flow, short wait times, and effective ways to ensure speedy efficient patient service.
5. Received subpoenas in order to conduct medical records research for copy services.
6. Responsible for approving/denying vacation request in order to maintain sufficient staffing.
7. Liable for all clinic supply orders including but not limited to office supplies, medical supplies, and medicinal supplies.
8. Greeted patients and visitors in a prompt, courteous and helpful manner.
9. Answered, screened and directed the telephone calls, taking messages and provide information.
10. Prepared new patients medical charts with correct information and necessary paperwork.
11. Provided proper forms to patients for completion, giving distinct instructions and offering support or assistance.

Experience

10+ Years

Level

Management

Education

High School

Description :

1. Functioned as a centre expert for a specialized function within a centre, such as finance, compliance, information technology (IT), or human resources (HR).
2. Obtained extensive knowledge and complied with all state and federal regulations, U.S. Food and drug administration (FDA)-approved standard operating procedures, occupational safety and health administration (OSHA), clinical laboratory improvement amendments (CLIA), and current good manufacturing practices (CGMP).
3. Administered budget preparation and oversaw facility to achieve production targets and quality goals.
4. Worked collaboratively with training and quality staff to ensure that training and quality goals are met and to implement operational changes and maximize center efficiency.
5. Investigated all unsafe situations and complaints, identified regulatory deficiencies and implemented immediate corrective action.
6. Directed and coordinated donor screening to determine the initial suitability of donor to undergo plasmapheresis through verification of accumulated data.
7. Executed pre-donation medical screening in accordance with established guidelines.
8. Ensured all donor confidentiality including complete and accurate medical information prior to donation.

Experience

7-10 Years

Level

Senior

Education

College

Description :

1. Responsible for managing and optimizing inventory and minimizing costs to maximize efficiencies.
2. Responsible for helping to monitor donor retention and process flow through the facility.
3. Responsible for ensuring that the centre is compliant with all company policies and procedures as well as all applicable international, federal, state, and local regulations.
4. Capable of performing all centre production processes which enables the ability to help train employees and provide corrective action.
5. Responsible for adhering to the financial budget, helping to ensure that the centre meets the financial targets set by management and is able to perform other duties related to financial responsibility.
6. Used forecasting in multiple areas of the business to maintain financial efficiencies, scheduling effectiveness, and maximize donor flow.
7. Responsible for quality assurance compliance by participating in site audits and by ensuring that the facility is constantly working towards quality compliance practices in an efficient and effective manner.
8. Responsible for supervising medical staff and overseeing medical license and certifications meet federal, state and local requirements.

Experience

10+ Years

Level

Consultant

Education

BS

Description :

1. Ensured compliance of policies at multiple levels including departmental, local, state and federal regulations.
2. Assisted the center manager in the administration of the program as a whole.
3. Worked closely with a center based management team to ensure efficient and secure communication and documentation beneficial for school-based functions.
4. Responsible for classroom observations based on classroom assessment scoring system (class).
5. Ensured that materials needed both insides of the classroom as well as outside are distributed throughout the center.
6. Responsible for keeping a budget of spending within the center and reporting weekly and monthly spending to the corporate office.
7. Ensured that assessments and health screenings are administered based on Harris county department of education head start and state standards and policies.
8. Established a consistent recruitment and enrollment through-out school year.
9. Maintained the awareness of attendance and full enrollment through weekly data analysis to ensure student participation throughout the school year.

Experience

2-5 Years

Level

Junior

Education

BA

Description :

1. Meeting the daily, weekly and monthly deadlines and maintaining the operational records.
2. Independently determine center labor usage to meet business needs. Supporting the meeting the establishing the center production goals.
3. In collaboration with Centre Manager, managing all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment.
4. Supporting the meeting daily, weekly and monthly deadlines and maintaining the center operational records.
5. Ensuring efficient donor flow throughout the center. Identifying the problem areas and implementing the corrective action as needed.
6. In collaboration with Centre Manager, ensuring compliance with all company SOPs and applicable federal, state and local regulations.
7. Performing nearly all staff tasks and duties at a proficiency level adequate for training and critiquing employees in the performance of those tasks and duties.
8. In absence of Centre Manager, responsible for all aspects of financial oversight. Responsible for center production goals.
9. Monitoring net yields and implements plans for improvement when required. Consistently meeting daily, weekly and monthly deadlines and maintaining the center's operational records.

Experience

7-10 Years

Level

Management

Education

BS

Description :

1. Effectively managed controllable cost, payroll, supplies, and machine costs to budget.
2. Ensured maintenance of fiscal reporting procedures and standard operating procedures (sop) which included accounts receivables, account payable, inventory reports, daily sales recaps and forecasts, and daily bank deposits.
3. Ensured customer service standards are of the highest level, resolving issues as needed.
4. Responsible for ensuring centers achieve acceptable scores on company service metrics.
5. Established improved business processes in alignment with corporate expense management and productivity objectives.
6. Monitored and evaluated the marketing activities to achieve pre-established sales objectives including monthly marketing calendars, media advertising, specialized sales, and in-store signage.
7. Opened new accounts, visited corporate and small business clients, and participated in the sales blitz.

Experience

7-10 Years

Level

Senior

Education

BA

Description :

1. Demonstrating consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
2. Evaluating the efficiency and productivity of team members in creating positive customer experiences.
3. Creating a customer focused environment in all areas of the store, ensuring a clean and professional environment.
4. Providing training and development of team members on assigned shifts by monitoring goals and providing feedback.
5. Interviewing the job applicants and complying with all company hiring policies and assists center manager with the hiring of team members.
6. Coaching the team members and lead consultants on their performance and to ensure adherence to company policies and standards.
7. Monitoring the daily/weekly/monthly center performance and creating strategies with the center manager around exceeding performance goals.
8. Complying with and enforcing the FedEx Office established policies and procedures and maintains an environment of controls.
9. Assisting the center manager in review and transmission of payroll and daily close out of POs.

Experience

5-7 Years

Level

Executive

Education

Business Administration

Description :

1. Managing the clinic operations to ensure the corporate goals of service, associate engagement, and patient experience are accomplished and maintain a culture that focuses on quality medical care and customer service.
2. Preparing the patients for examination and treatment. Takes patient histories and vital signs.
3. Preparing and maintaining the supplies and equipment for treatments, including sterilization.
4. Compiling and condensing the technical and statistical data for reports and records.
5. Working closely with the physician to receive guidance and instruction for treating patients.
6. Maintaining the appropriate communication and good interpersonal skills with supervisors, staff, and patients to ensure coordinated efforts and provision of high-quality service.
7. Utilizing formal channels of communication to report concerns, personal requests, and patient issues.
8. Reporting to work properly dressed according to the approved dress code.
9. Managing the time effectively to complete all patient treatments and related activities as assigned.

Experience

5-7 Years

Level

Executive

Education

Business Management