Field Support Representative Resume Samples

The duty of a Field Support Representative is crucial for a company, as the professional will take charge of promoting and providing the company’s products and services in various locations. To act as a liaison between the customers and organization and to enhance the brand loyalty, the Field Support Representative Resume presents the following associated tasks – providing technical field support, delivering and installing equipment, resolving maintenance and operational issues; and performing troubleshooting procedures.

The following skills and traits are often highlighted on successful resumes – technical abilities, flexibility to perform fieldwork, willingness to travel frequently, effective technical report writing skills, and the ability to cultivate new commercial relationships with vendors. A high school diploma or GED is needed for this post, in addition, work experience in selling or service related fields will be useful.

Field Support Representative Resume example

Field Support Representative Resume

Objective : Experience as a Service Clerk, Beauty Advisor, Photo Specialist and Manager. Courteous attitude, and excellent customer service skills Ability to quickly adapt to new and challenging situations.

Skills : Ms Outlook, Technical Skills.

Description :

    1. Completed order entry for requests of inventory items. Package and process outgoing overnight items.
    2. Accurately documented calls in the CRM database and SalesTrak Rep View.
    3. Completed various reports/tasks as requested, followed by a schedule of ongoing reports/tasks.
    4. Communicated with Client Services on sales plan questions and special situations.
    5. Provided quality control for sales plans by communicating issues and questions to Client Services.
    6. Maintained a working knowledge of retail store call procedures by working sales plans and resets in the field on occasion to gain experience with RR procedures, store procedures, product knowledge, and client knowledge.
    7. Informed management of communication with outside departments relating to the field support department.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
General Studies


Field Support Representative/Representative Resume

Summary : Professional goal oriented team player with customer service experience. Self motivated individual with excellent interpersonal skills as well as excellent communication skills.

Skills : Microsoft Office, Bilingual, Customer Service Skills.

Description :

    1. Process requests for multiple vendor applications customized by install configuration.
    2. Complete data entry associated with downloading, including confirmation of test signals.
    3. Provide real-time installation quotes to field technicians and limited technical support to customers.
    4. Enter order information into the system for technician upsells and process payments as applicable.
    5. Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests.
    6. Process data changes received via mail, fax, phone or internal ticket on Informix and MasterMind.
    7. Support false alarm research and damage claims, as well as provide support for other data cleanup projects.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Management


Field Support Representative III Resume

Summary : To obtain a customer service/clerical position where can use customer service and clerical skills to make a valuable contribution to a growing organization.

Skills : Adobe, Administration, Photoshop, HTML.

Description :

    1. Employed Responding to the needs of hospitals, district managers & photographers by functioning as a corporate liaison for various services.
    2. Supporting hospital needs over the phone regarding supplies, ID badges.
    3. Support assigned district managers with requests for research, equipment tracking, and sample photo orders.
    4. Monitor assigned districts film review report. Assisting with photographer coverage issues as needed.
    5. Resolve customer issues, including customer service notes & follow up with appropriate departments as required.
    6. Provide technical support for film cameras, including troubleshooting and deploying replacement equipment.
    7. Log and deliver incoming overnight packages within established time frames.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
General Studies

Field Support Representative II Resume

Headline : Business Operations Leader and Highly Respected Unit General Manager compiling a successful history in improving operational processes and consistently driving increased sales.

Skills : Accounting operations, Front/back office support, Inventory.

Description :

    1. Receive and process all incoming orders Provide assistance with telephone inquiries and email correspondence.
    2. Possessed the ability to be multi-tasked and detail-oriented.
    3. Provides FSM's with updated information, including product availability.
    4. Process claims for accounts that have not yet received merchandise for their fundraisers.
    5. Advise management of identified trends or concerns, that would impact the Field Support department or QSP.
    6. Perform necessary data entry and editing functions. Provide delivery statuses and account balances.
    7. Primary support contact for inquiries, concerns, returns, products, and account information.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Management

Field Support Representative I Resume

Objective : Friendly, reliable, and hard-working individual seeking a rewarding position. Familiar with Microsoft Office and Quick Books. Exceptionally organized, and eager to begin building a career.

Skills : Microsoft Office, Communication Skills.

Description :

    1. Merchandise kiosks throughout territory given. Build and modified work orders for Field technicians.
    2. Maintained cleanliness and presentation of kiosks and artwork displays.
    3. Respond to dispatch calls Monday through Friday from the hours as needed.
    4. Provide quality customer service through regular interaction and communication with coworkers, external customers, external contractors.
    5. Load and unload product from truck to car, residence, and warehouse.
    6. Support Regional Operations Supervisor (ROS) with administrative responsibilities.
    7. Traveled extensively within and outside the territory for team support and fulfillment of company objectives.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
GED

Field Support Representative/Co-ordinator Resume

Summary : Open to entry level college graduate opportunity within a growing organization (public, private or government) that will enable to utilize customer service experience and add measurable value.

Skills : Computer literate, Driving.

Description :

    1. Effectively managed a high volume of inbound and outbound customer calls.
    2. Addressed and resolved customer's product complaints empathetically and professionally.
    3. Gathered and verified all required information for tracking purposes.
    4. Defused volatile customer situations calmly and courteously. Build and modified work orders for Field technicians.
    5. Referred unresolved customer grievances to designated departments for future investigation.
    6. Remained educated with on the latest technologies and solutions applicable to the company products.
    7. Worked closely with team members to meet and exceed all customer service requirements.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Certification

Lead Field Support Representative Resume

Summary : Operating efficiently to conclude all on-site installation, repair, maintenance and test activities. Guaranteeing that the work progress accurately follows the agenda.

Skills : Medical Terminology, Customer Service Skills, Sales.

Description :

    1. Assisting retail representatives, client services and payroll to ensure general requests are resolved and tracked.
    2. Creating team training PowerPoint material for new hires.
    3. Provided reps with POG, Grids, Project instructions for on-field projects for execution.
    4. Executing the correct information for timely projects, retail store procedures.
    5. Complete order entries for the request of inventory items. Assisted Representatives with HR questions, procedures.
    6. Communicate with client services on sales plan and client services questions.
    7. Accurately documenting calls in the CRM database and SalesTrak Rep View.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Merchandising Assistant

Sr. Field Support Representative Resume

Summary : Ambitious marketing graduate determined to obtain a position within the business or marketing industry to utilize communication, problem solving, leadership, and selling skills.

Skills : Bilingual- Spanish, Communication Skills.

Description :

    1. Assist the implementation team with the start-up of new accounts and fill in for on-site employees absent and on vacation.
    2. Provided coverage for reception switchboard (12 Lines).
    3. Set-up conference rooms including audio/visual equipment, furniture configuration, and food/beverages as needed.
    4. Run high volume copy machines/network printers and perform binding and finishing work.
    5. Ship and receive product, supplies and pouches via FEDEX, UPS, DHL, USPS.
    6. Sort and distribute incoming and outgoing mail/faxes. Updated desktop procedures at Blue Shield.
    7. Provide copier maintenance (Calibration / Configuration) and/or repair site equipment.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Associate Field Support Representative Resume

Summary : Professional goal oriented team player with customer service experience. Self motivated individual with excellent interpersonal skills as well as excellent communication skills.

Skills : Microsoft Office, Sales Force, Chrome River, Concur.

Description :

    1. Supported daily operations of one or more Ikon locations.
    2. Supported the IMS services during implementation and provided coverage for absences and scheduled vacations.
    3. Assisted with the startup of new accounts.
    4. Performed high volume copying on high end equipment based on customer specifications Maintained confidentiality of highly sensitive legal documents.
    5. Sorted and delivered mail to establish locations within an account.
    6. Assisted in the production of legal proposals and other legal projects.
    7. Performed basic maintenance on copy machines.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Field Support Representative Resume

Objective : Obtain a position in the Customer Service industry Passionate about achieving a challenging position that allows meaningful contributions to a business success Strong leadership and communication abilities.

Skills : Customer Service, Technical Skills.

Description :

    1. Deliver new release DVDs to kiosks with an on-time and accuracy rating.
    2. Replace kiosk and lightbox artwork in accordance with weekly planograms.
    3. Inspect kiosks for proper operation and perform minor repairs.
    4. Interact with customers and promote the Redbox brand.
    5. Replenish inventory and restock vehicles weekly at the warehouse location.
    6. Review daily reports to monitor inventory levels and performance of assigned kiosks.
    7. Created a vehicle storage system to enhance the organization of inventory.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Xerographic Technician