Fraud Account Supervisor Resume Samples

A Fraud Account Supervisor is responsible for supervising fraud detection associates to detect possible customer frauds. Some of the core duties related to the post are listed on the Fraud Account Supervisor Resume as – leading cross-functional initiatives to detect and prevent fraud from occurring, checking all customer accounts to confirm it is authentic, and transactions are genuine; researching and documenting current procedures and processes that impact fraud, and implementing best practices in the industry concerning fraud prevention.

Those seeking to work in this capacity should mention on the resume the following skills and abilities – knowledge of the functional area under supervision, high customer service standards, conflict resolution proficiency; dedication to process improvement; call center management experience, troubleshooting skills, and negotiation competency. A relevant degree is essential to work in this capacity, work experience will also be needed.

Fraud Account Supervisor Resume example

Fraud Account Supervisor Resume

Headline : Seeking employment with a company where I can use my talents and skills to grow and expand the company. Hardworking and dedicated professional with a solid work history.

Skills : MS Office, Management, Customer Service, Administrative Assistant, Administrative Assistant, Administrative Support, Administrative Support, Call Center, Cash Handling.

Description :

    1. Managed inbound and outbound customer calls.
    2. Properly tracked and updated account information.
    3. Corresponded with customers via telephone and email.
    4. Performed in a fast paced call center environment and interact with customers by phone.
    5. Ability to multi-task while servicing customers.
    6. Investigated account activity to identify fraud while on the call with our customer.
    7. Verified account activity and customer identity.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
B.A. In Human Resource


Fraud Account Supervisor Resume

Headline : As a Fraud Account Supervisor, responsible for Contacting customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments, and also Resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Skills : Customer Service, Impeccable Time Management.

Description :

    1. Greeted cardholder, answer questions, complaints, and billing inquiries.
    2. Offered alternative solutions where appropriate.
    3. De-escalated disgruntled customers.
    4. Communicated with customers using web-based tools.
    5. Investigated account activity and identity theft.
    6. Assisted customers regarding escalated and/or fraud related issues.
    7. Made outbound calls to potential victims of ID theft.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelors Of Science


Fraud Account Supervisor Resume

Objective : Very positive and easy to work with, Experienced with a lot of different jobs from restaurant service to sale service. I pick up any task easily.If it is difficult or I'm having trouble ask a lot of questions so I won't make mistakes with customers. Strong organizational, technical and analytical skill.

Skills : Microsoft Word, Customer Relations, Customer Service, Powerpoint, Schedule Appointments, Call Center, Phones, Patient Scheduling, Patient Care.

Description :

    1. Protected cardholders from a variety of types of fraud.
    2. Oversaw a team of offshore based fraud intake specialists.
    3. Handled escalated calls, handled High Value Servicing for elite level cardholders.
    4. Developed agents, monitored calls both live and recorded for Quality Assurance, implemented programs to enhance proficiency.
    5. Tracked CSAT (customer satisfaction) & originated talk-offs to prevent unsatisfied surveys.
    6. Oversaw all aspects of nesting for new reps, including set up.
    7. Aided in several training classes as observer to identify struggling trainees and prepare proper actions to aid in them not being purged.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BA

Fraud Account Supervisor Resume

Summary : Objective is to obtain a position in the IT field that will allow me to utilize my skills and experience and further my personal and professional growth.

Skills : Data Entry, Customer Service, Negotiations, Attention To Detail, Risk Management Collections, Dispute Resolution , Electronic Filing System , Cash Handling, Performance Management, Mortgage Sales & Processing- Procurement, Multi-tasking, Manual & Automated Filing.

Description :

    1. Reviewed cases for fraudulent activity.
    2. Responded to help desk request in escalated call que.
    3. Made supervisory decisions in support of other departments in card division.
    4. Disputed resolution.
    5. Responded to inquiries from customers who request a supervisor.
    6. Recommended cases for further investigation.
    7. Commuinicated with merchants to gather information for investigation.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
GED

Fraud Account Supervisor Resume

Objective : Outgoing administrative, customer service, and sales professional with experience in retail, banking, and human resources. Exceptional organizational skills, ability to improve workflow, able to reach immediate and long-term goals. Strong verbal and written communication skills, problem resolution, sales & marketing, and customer service skills.

Skills : Type 85 Wpm, Expert In Microsoft Word, Excel And Powerpoint, Able To Make Flyers And Manipulate Jpeg, Pdf, And Gif Images.

Description :

    1. Responsible for moderately complex research and analysis of account activity to assess levels of risk.
    2. Provided review and analysis of risky or exception conditions.
    3. Investigated account activity to identify fraud.
    4. Verified account activity and customer identity.
    5. Properly tracked and documented claim information.
    6. Taken necessary steps to resolve discrepancies and close claim in the system.
    7. Consistently in the top 15 performing for Customer Satisfaction and Quality Assurance scores.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Business Management

Fraud Account Supervisor Resume

Objective : Looking to grow within an organization where I can utilize my talents, experience, and expertise. A team player, willing to provide support to peers at all levels. Through strong motivation, excellent interpersonal and communication skills, I have been recognized for excelling at job responsibilities and tasks.

Skills : Microsoft Word; Excel; Outlook; ACSS Vision Billing System; TOPS; SIP Phone Technology; Cisco Technology And DIS/AS 400; Avaya; LexisNexis Accurint; WebBank Credit Policies; Anti-Money Laundering; Ability To Read A Consumer Credit Reports.

Description :

    1. Provided excellent Customer service to existing customers Recommends potential products or services to customer by understanding and analyzing the customer needs and mapping it to an available product or service offering.
    2. Prepared product or service reports by collecting and analyzing customer information.
    3. Opened and maintained customer accounts by recording account information.
    4. Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    5. Contributed to team effort by accomplishing related results as needed.
    6. Stayed abreast of all changes, developments and enhancements for all systems, products and upgrades.
    7. Performer for my team of 25 people.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED

Fraud Account Supervisor Resume

Objective : Highly qualified Fraud Account Supervisor with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Microsoft Word And Excel, Customer Service.

Description :

    1. Responsible for handling inbound calls regarding credit card payment processing.
    2. Processed payments, job duties included verifying transactions on customer accounts and clearing red flags of possible red flag transactions.
    3. Confered with customers by telephone to provide information about products or services, cancel accounts, or obtain details of complaints.
    4. Kept records of customer transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    5. Checked to ensure that appropriate changes were made to resolve customers' problems.
    6. Determined charges for services requested, collect deposits or payments, or arrange for billing.
    7. Refered unresolved customer grievances to designated departments for further investigation.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associate's

Fraud Account Supervisor Resume

Summary : Over the past 9+ years, I have been employed for various companies and all shared one thing in common. Customer service is what I found to keep a business afloat along with other components. The kind of work that I can and have provided our services to clients/customers that makes one keep giving business and being treated like people, not numbers.

Skills : Customer service, Multi-tasking, Outstanding communication.

Description :

    1. Conducted investigations to detect and prevent identity theft and transactional fraud.
    2. Contacted customers to verify identity and advise them of potentially fraudulent accounts that are open in their name.
    3. Received inbound calls and worked directly with support departments in Fraud.
    4. Received escalated calls and requests for supervisor problem Solve and Diffused customer concerns.
    5. Provided feedback to outside departments on fraud concerns with credit card accounts.
    6. Participated in Focus Groups to improve associate relations.
    7. Assisted with special projects to help outside Fraud departments with completing case loads.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
MA

Fraud Account Supervisor Resume

Objective : As a Fraud Account Supervisor, responsible for Receiving several compliments calls on how excellent my listening skills were and solving the customer's issues with their credit cards, Promoting to FloorWalker after 6 weeks on the floor.

Skills : Microsoft Office Suite, SalesNow - Customer Relationship Manager, Windows XP, Vista, And 7, Adobe Creative Suite.

Description :

    1. Handled all complaints of the unauthorized or unknown usage of client accounts.
    2. Adapted to frequently updated policies and procedures in response to current fraud trends.
    3. Investigated account activities to identify fraud.
    4. Verified account activities and customer identity.
    5. Handled escalated calls from other call groups.
    6. Took necessary steps to resolve discrepancies and close case in the system.
    7. Able to multi-task while servicing customers, using tools/resources, and reviewing account activity.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associates In Arts

Fraud Account Supervisor Resume

Summary : Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and ability to work well with people, which will allow me to grow personally and professionally. Self-motivated and able to work both independently and as a collaborative team member.

Skills : Customer Service, Administrative Support, Microsoft Office, Typing, Data Entry, Filing.

Description :

    1. Received inbound calls and made outbound calls to customers daily in a call center environment.
    2. Defused escalated calls from customers in regard to payments, fraudulent activity and account maintenance issues.
    3. Investigated accounts for fraudulent applications.
    4. Operated an auto-dialer and a multi-line telephone system.
    5. Processed claims from customers for fraudulent activity.
    6. Analyzed data to identify and close gaps in processes.
    7. Responsible for detecting and responding to organized fraud attacks.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BA In General Studies