A Front Desk Attendant job role includes greeting the clients and undertaking a variety of tasks relating to the front desk operations. The most common job duties and tasks identified on a Front Desk Attendant Resume include the following – performing clerical and administrative tasks, handling mail, taking phone calls, providing customer service, and updating records. The job description also includes tasks such as acting as the first point of contact for the guests or customer who enter the office; keeping track of appointments and guiding the visitors to appropriate department or personnel.
Those seeking to work as attendants at the front desk must portray the following skills – knowledge of using intercom systems and direct telephone lines, fast typing skills, accuracy, MS Office proficiency, good communication skills, attention to details, light bookkeeping experience and strong attention to details. In order to get qualified, a high school diploma may be sufficient.
Objective : I am seeking a position within the customer service industry, where my five years of experience as a salon receptionist, resort front desk clerk and security attendant can be used in a professional setting.
Skills : Microsoft Office, SSPS, Westlaw.
Ensure that customer and employee issues are properly handled.
Responsible for general management and security issues.
Provide positive and excellent customer service to our members.
Answering all questions and concerns, responding to telephone calls, setting up appointments and reservations, keeping track of all lost and found items, and operating the cashier register.
Supervise staff ensuring that our members are correctly directed to their appropriate activity.
Maintain a safe, friendly and professional environment.
Modeling and monitoring appropriate behavior for staff.
Responsible for daily club reconciliations, close-out procedures and reporting.
Front Desk Attendant/Receptionist Resume
Objective : To secure the position of Front Desk Attendant in a reputable company that will allow me to utilize acquired skills and experience.
Skills : Graphic design, website design, video editing, Adobe products, and Microsoft Word products.
Greets and services members in a friendly and professional manner.
Attentively and promptly responds to member needs.
Admits members by scanning their membership cards and appropriately responds to messages regarding the account.
Answers and transfers phone calls in a timely and professional manner.
Promptly greets walk-in prospective members and quickly contacts a Membership Advisor to assist.
Processes member paperwork, including address changes, member cancellations, new members, electronic funds transfers, and payments.
Supports and articulates the CFF mission statement.
Front Desk Attendant/Night Auditor Resume
Objective : Obtain a position within an organization where I can maximize my leadership, management, and training experience. I hope to create integrated strategies to develop and expand existing skills and knowledge to grow within a company.
Skills : Opera systems, Choice Advantage, Customer Service, Training, Leadership Development, Microsoft Office, Management.
Provided satisfactory customer service to traveling guests by delivering knowledge of the hotel's operation explained in thorough detail.
Established and maintained positive relationships with colleagues and guests to make for a friendly environment.
Assisted the laundry attendant in providing any travel items a guest may have forgotten during their stay.
Performed janitorial duties such as sweeping, mopping, and keeping the desk looking appealing and tidy.
Responsible for guest check in and check out; verified that their stay was most satisfactory shining with my utmost respect.
Assisted with serving drinks and food for social hour on a daily basis.
Utilized problem solving skills to resolve any discomfort or issues that may have arisen during a guest's stay.
High School Diploma
Lead Front Desk Attendant Resume
Headline : To find a new opportunity in sales and expand my experiences in the sales field with new products and environments through a part-time job near Arlington, VA. Key Skills and Experiences: One and a half years of experience providing front-line customer service, handling cash and credit card transactions, creating pizzas, resolving customer complaints, conducting inventories, and training new employees.
Skills : Document Processing Critical Thinking Microsoft Office Team Player Problem Solving Office Management Customer Service Excel MS Word Bilingual.
Greeted guests and patrons as they arrive.
Asked if guests have a prior booking, managed the registration process and asked for identification to ensure that the provided credentials were accurate.
Handled guest check-ins and check-outs appropriately.
Operated hotel switchboard, take calls and provide information and transferred calls.
Provided guests with room keys and call for bellboys.
Took reservations over the telephone, through emails and in person.
Answered queries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions.
Front Desk Attendant/Maintenance Resume
Objective : Reliable and dedicated administrative professional looking for an administrative support position. Possesses strong clerical, customer service and communication skills to effectively provide support to an organization.
Provides a variety of administrative support functions.
Maintains log book at the front desk and ensures that clients signs in and out when entering and leaving the building.
Interacts directly with clients on a daily basis in person and via phone.
Responds to client questions, requests and concerns and provides guidance to clients.
Ensures that clients comply with curfew and program policies.
Completes and submits incident reports as well as other required program documentation.
Communicates effectively with staff and clients and escorts clients to and from appointments and/or recreational outings.
BS In Social Work
Front Desk Attendant/Assistant Manger Resume
Objective : Front Desk Attendant is responsible for providing professional and efficient customer service. Coordinate the front desk activities in a timely manner.
Skills : Highly Proficient In Microsoft Office.
Interacted positively with customers while promoting hotel facilities and services.
Processed telephone, walk-in, and online reservations.
Calculated inventory and ordered appropriate supplies.
Resolved service-related problems in a timely manner.
Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
Developed departmental objectives, work schedules, budgets and policies.
Updated team members about changes in hotel products, services, pricing and policies.
Associate Of Arts In Theater
Front Desk Attendant/Customer Service Resume
Objective : I am a very determined and dedicated worker. I do not believe in putting less then 110% in to all my tasks. I am self-motivating, driven, organized, and efficient. I have great learning skills, as I am able to learn the material fast and adapt to new situations. With these skills, I acquired the ability to give my customers the full attention they deserve while working in an efficient manner. My strong interpersonal and communication skills are excellent.
Handles confidential information, including guest records and complaints.
Promptly and effectively dealing with guest requests and complaints.
Answering and routing calls appropriately; taking guest messages with accuracy.
Responsible for cash drawer contents and transactions during shift.
Maintaining accurate records including cash flow, registration cards, reservations cards, and property walks.
Answer inquiries pertaining to hotel services, registration of guests and travel directions.
Assisting with sales and marketing efforts as directed by General Manager.
High School Diploma In Knowledge
Front Desk Attendant - Part Time Resume
Summary : I have only had a few jobs since I have graduated from high school, and they have all been quite different. I enjoy interacting with customers the most and being able to make someone happy. I want to have a job that I enjoy and look forward to when I wake up in the morning. Throughout my life I have been through quite a lot, including 7 surgeries and multiple extended stays at Riley Children's Hospital.
Skills : Proficient in Microsoft Word, Customer Service, Excellent Interpersonal Skills, Completes Assignments Accurately and Efficiently.
Answered phones and forward calls to corresponding offices.
Made out bound calls to clients, government agencies and others offices for our lawyers and partners of the firm.
Greeted clients, determine nature of dealing and escorted them to the correct person, conference rooms or offices.
Ensured that the clients waiting in the lobby are comfortable and offered beverages available.
Secure reservations for out of the office meetings our lawyers and partners of the firm have.
Accept and organize deliveries and documents.
Monitored and signed off out going documents.
Assisted in maintaining cleanliness and order in the lobby and front desk area.
BS In Nursing
Front Desk Attendant/Head Hostess Resume
Objective : Front Desk Attendant is responsible for providing a warm and welcoming greeting to all guests. This includes checking guests in, directing them to the appropriate lobby or meeting room, and delivering any messages or packages.
Skills : Patient Scheduling . OSHA Compliance . Medical Terminology.
Provided the first tier services to customers coming into the office.
Greet guests and patrons ad they arrive and departure.
Manage the registration process for all bookings and reservations.
Ask for identification and ensure that the provided credentials are accurate.
Operate hotel switchboard and take calls and provide information and transfer calls.
Compute bills, invoices, and take payments.
Refer guest to appropriate departments to resolve complaints or provide suggestions.
High School Diploma
Front Desk Attendant II Resume
Objective : Experienced and results-oriented Administrative Assistant with proven abilities in developing positive relationships with clients and coworkers. Interested in an opportunity with a company which would allow me to demonstrate my organization, customer service, communication and project management skills that I have accumulated through past experiences.
Skills : Strong Organizational Skills, Active Listening Skills, Courteous Demeanor, Energetic Work Attitude, Customer Service Expert, Hard Worker, Eager To Learn, Data Entry, Email, Microsoft Outlook, Microsoft Word, Telephone Skills, Typing.
Maintained up to date knowledge of club policies regarding payments and memberships.
Developed highly empathetic client relationships.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited members to return to the club.
Managed quality communication, customer support and product representation for each member of the club.
Assisted members and guests in answering any questions they may have had about classes, schedules, the gymnasium schedule/rules and equipment.
Maintained adequate cash supply in cash drawers in checkout station.
No Degree In Dance Major
Front Desk Attendant III Resume
Headline : Hard-working, college senior, looking to apply my education and experience to a position with your company. Areas of proficiency include attention to detail, excellent communication skills, and outstanding public relations. Skill Highlights - Excellent analytical skills - Outstanding interpersonal skills - Conflict resolution - Computer proficient - Attention to detail - Quick learner - Strong verbal communication - Energetic and organized.
Greet and register individual guest or large groups.
Assign rooms and accommodate special request.
Assisted guest with directions, highlighting maps to lodges or cabins, dining, and recreational activities on and off property.
Responsible for phone reservations and being knowledgeable of room rates, room types and prices.
Utilized resort software program to handle arrivals, departures and billing.
Monitored guest expense accounts during stay, for spa sessions, recreation, dining and shopping.
Assisted daily with pre-registrations, room blocks, making key packets.
Proficient knowledge of office equipment, software and multi-phone line operation was a must.
Bachelor Of Health Science
Front Desk Attendant Resume
Objective : Highly organized and detail-oriented with more than 11 years experience supplying thorough, organized administrative support to senior executives. Organized, and versed in coordinating management meetings, high-level conference calls, special events and travel arrangements for top executives. Customer Service Representative who continually maintains a positive attitude while interacting with demanding clients.
Skills : Cash register experience, Front desk experience.
Improved customer service ratings through action.
Recruited and trained new members of the guest service team.
Greeted and welcomed all hotel guests with a smile.
Processed up to 50-60 reservations per hour depending upon the time of year.
Executed an average of 50 prompt wake-up calls each morning.
Processed telephone and walk-in reservations.
Escorted guests to their assigned rooms, including transporting their luggage.