Front Office Receptionist Resume Samples

Front office receptionists are charged with a greeting and receiving the visitors or customers. These receptionist are additionally shouldered with various other tasks as well such as – performing clerical and administrative tasks, attending phone calls, taking orders, collecting payments, preparing invoice, referring inquiries, assisting the executives, distributing mails, sorting and eliminating mails, drafting correspondence, making photocopies and executing all other administrative tasks as delegated.

A well-drafted Front Office Receptionist Resume outlines job skills such as – good communication skills, computer proficiency, courteous and polite attitude, the ability to be resourceful, multitasking skills and fluency in operating office equipment. Professional appearance and a positive attitude are a must for this role. The minimum education requirement for this job is a high school diploma. However, possessing an additional relevant training will be an asset.

Front Office Receptionist Resume

Objective : Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Call Centre Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Skills : Medical Terminology, Medical Records, Medical Billing, Medical Billing.

Description :

    1. Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
    2. Answer telephones and direct calls to appropriate staff.
    3. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
    4. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
    5. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
    6. Receive and route messages or documents, such as laboratory results, to appropriate staff.
    7. Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
    8. Transmit correspondence or medical records by mail, e-mail, or fax.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
High School Graduate


Administrative Assistant/Front Office Receptionist Resume

Objective : Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. I possess a growing list of professional skills developed from experience. I am always looking forward to any opportunity to further my administrative knowledge. I hold myself to a strong work ethic, can be very team oriented while also possessing the ability to work independently, am highly organized and take great initiative.

Skills : Microsoft Office.

Description :

    1. Provide ultimate patient care for Ophthalmologic office.
    2. Administer patient flow as first contact for front office.
    3. Answer phone calls and triage as needed for a busy four-line phone system.
    4. Maintain assigned provider's schedule, coordinating patient charts with proper documentation for procedures.
    5. Process patient co-pays and verified that patient's insurance was valid for the following day schedules.
    6. Assist in all areas of administrative work including data entry, receptionist duties, faxing, filing and pulling patients charts daily.
    7. Assist in the transition to electronic medical records using MEDENT.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Business Computer And Applications Majors


Front Office Receptionist/Staffing Consultant Resume

Objective : Organized, detailed orientated individual who is seeking a position where I can utilize my knowledge, skills and abilities that I have obtained through my education and past employment to become a successful asset to your organization.

Skills : Medical Billing, Medical Assistant.

Description :

    1. Performed clerical and administrative duties.
    2. Updated and organized patient information following procedures.
    3. Composed and reviewed incoming and outgoing correspondences.
    4. Scheduled repairs and meetings for the general manager.
    5. Received calls, greeted visitors, and directed to proper staff member according to specific appointment.
    6. Scheduled follow-up appointments, cancellations, and rescheduled appointments.
    7. Accepted cash and credit card payments; inputting transactions into database and updating patient accounts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Certificate In Medical Coding And Billing

Medical Front office Receptionist Resume

Objective : Accomplished professional seeking an opportunity to utilize my exceptional communication and problem-solving skills to contribute to the overall success of your organization as an Administrative Team Member.

Skills : Bilingual / spanish.

Description :

    1. Front office reception, answer busy phones, greet customers and assist with policies.
    2. Take and make payments for policy holders.
    3. Schedule appointments, Open and close office when needed.
    4. Data entry, filing organizing and sorting mail.
    5. Scan legal documents and upload to policy holder's online file.
    6. Take photos of vehicles and send off to insurance companies.
    7. Train new employees on phones and electronic system.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
BS

Administrative Coordinator/Front Office Receptionist Resume

Objective : I experienced customer service for about 6 years and I truly loved and passionate on what I do specially my job. I have never had a bad experience with a customer. I'm very friendly and a people person but I am also responsible and have never failed at my job. I graduated and got my Dental certificate in 2015. I'm recently working front office check in at Casas Adobes Oral Surgery.

Skills : Cash Register, Microsoft Applications, Call Center,.

Description :

    1. Answer telephones and direct calls to appropriate staff.
    2. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
    3. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
    4. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
    5. Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
    6. Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
    7. Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Nursing

Front Office Receptionist II Resume

Headline : 13 year's experience in front office management/receptionist, predominately in customer service. I am accustomed to multitasking, while prioritizing devoted customer service. Furthermore, I work well as a team member and able to self-start.

Skills : Dentrix.

Description :

    1. Welcomed on-site visitors/patients, announce visitors to appropriate personnel.
    2. Assisted patients in the registration process by verifying records were up to date.
    3. Verified Insurance eligibility and benefits by phone, fax or web access.
    4. Answered all calls and forwarded to appropriate personnel or department.
    5. Coordinated and obtained referrals for patients through their Insurance companies and other physician offices.
    6. Scheduled all appointments for surgeries and follow-ups such as: Cataract, Blepharoplasty, Laser Vision Correction (LASIK), Glaucoma, Pterygium and Refractive surgeries.
    7. Prepped patients for Visual Field testing, Macular Degeneration education and post-surgery procedures and cautions.
    8. Kept a detailed inventory on all medications and filling/re-filling of prescriptions.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Medical Front Office Receptionist Resume

Summary : To pursue and partner with a professional organization whereby my professional skills can best be used to not only accent and contribute to the success of the company, but also whereby I may also excel.

Skills : Microsoft Office, Data Entry.

Description :

    1. Screen visitors entering facility upon arrival and departure.
    2. Insure authorized personnel properly escorts children in and out of facility.
    3. Utilizes professional communication skills when answering phones and with staff members.
    4. Transfer calls to requested staff member and take messages if necessary.
    5. Enter customer data into system for enrollment.
    6. Send computer and email correspondence to appropriate recipients.
    7. Organize and plan field trips and events for academy.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Math

Front Office Receptionist/Volunteer Resume

Objective : To obtain employment at VCA All-Care Animal Referral Center which will allow me to provide excellent patient service as well as helpful animal health care.

Skills : Clerical, Communication, Organization, Bilingual.

Description :

    1. Received and assist patients and escort them to the rooms for their treatment.
    2. Answered and directed inbound phone calls.
    3. Prepared patients charts and verified accuracy of patient information and insurance documentation.
    4. Handled patients insurance and authorization verification.
    5. Performed general clerical duties: faxing, filing, organizing, typing documents.
    6. Operated a credit card machine and managed money for patients payments.
    7. Assisted doctor with setting up tables and treatments for patients.
    8. Scheduled and coordinate clients appointments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor's

Front Office Receptionist III Resume

Summary : Seeking a position where I can use my highly developed skills in caring for others. Exceptional communication skills and creativity in creating an environment that is positively enhancing. I aspire to be a team player in your esteemed organization.

Skills : Microsoft programs, Opera PMS System.

Description :

    1. Greet and Assists incoming patients, customers, and salespersons.
    2. Answer telephones and schedule appointments using Next Gen.
    3. Take Messages for the clinicians and Providers using Next Gen.
    4. Responsible for returning calls to Patients that need to Schedule Appointments.
    5. Responsible for collecting current demographics and insurance information is accurate in computer.
    6. Responsible for Checking in patients and collecting Copayments, account balances and bad debts prior to treatment.
    7. Responsible for scanning office consults and any documentation into Patients charts using Next Gen.
    8. Responsible for Leaving messages for the clinicians as well as Providers as calls come in.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor of Science

Front Office Receptionist II Resume

Objective : To obtain a position in your company that will allow me to further my education and experience. Core Qualifications Attention to Detail Multitasking duties/ meet deadlines/ Data Entry/ Records Management Organizational Skills Ms Word. Excel, and Access, Simsol Complaint Procedures/ Tact/ Empathy Telephone Techniques/ Clear Communication Skills Customer Satisfaction.

Skills : Cashier register ..dispatch ..filing .computers.

Description :

    1. Welcomed on-site visitors/patients, announce visitors to appropriate personnel.
    2. Assisted patients in the registration process by verifying records were up to date.
    3. Verified Insurance eligibility and benefits by phone, fax or web access.
    4. Answered all calls and forwarded to appropriate personnel or department.
    5. Coordinated and obtained referrals for patients through their Insurance companies and other physician offices.
    6. Scheduled all appointments for surgeries and follow-ups such as: Cataract, Blepharoplasty, Laser Vision Correction (LASIK), Glaucoma, Pterygium and Refractive surgeries.
    7. Prepped patients for Visual Field testing, Macular Degeneration education and post-surgery procedures and cautions.
    8. Kept a detailed inventory on all medications and filling/re-filling of prescriptions.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Front Office Receptionist I Resume

Objective : Call center representative versed in customer support in high call volume environments. Superior computer skills , Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Skills : Multi-line Phone Talent , Medical Terminology, Skilled In Call Center Operations,call Center Metrics Aptitude, Word Processing , 30-40 WPM, Exceptional Customer Service, Fluent In English/ Spanish.

Description :

    1. Scanned documentation and entered it into the database.
    2. Obtained scanned records and uploaded them into the database.
    3. Reviewed medical records for completeness and filled records in alphabetic and numeric order.
    4. Organized forms,made photocopies, filed records and prepared correspondence and reports.
    5. Added new material to file records and created new records.
    6. Assisted with receptionist duties, file organization and research and development.
    7. Checked in patients according to their appointment, using Microsoft outlook to advise doctor that patients had checked in.
    8. Scheduled future appointments for patients.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma In Medical Billing/ Coding

Sr. Front Office Receptionist Resume

Objective : I am interested in a position with that will strengthen my knowledge and ability. I am interested in a position that will offer me the ability to build a career. I'm willing to go above and beyond to get the job done.

Skills : Microsoft Office, Insurance Verification, Medical Billing, Medical Terminology, Medical Records.

Description :

    1. Greeted, assisted and directed guests, workers, visitors and the general public.
    2. Answered all incoming calls and handled caller's inquiries.
    3. Provided office support services so as to make sure efficiency.
    4. Received, directed and passed on telephone fax messages.
    5. Directed the employees, guests and general public to the right staff member.
    6. Maintained a sufficient record of office supplies.
    7. Provided word-processing and clerical support.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Front Office Receptionist/Treatment Plan Resume

Objective : 3+ years' experience in medical office setting. Motivated self-starter who takes great pride in work. Strong interpersonal, communication and organisational skills.

Skills : Logo Design, Graphic Design, Dropbox, Record Keeping, File Management, Adobe, Microsoft Office Suite.

Description :

    1. Greeted all visitors, answering questions and directing them as appropriate.
    2. Screened all incoming calls, handled queries and directed calls to appropriate staff.
    3. Processed all incoming hard and digital correspondence and handled or routed to responsible staff.
    4. This included incoming and outgoing lab results, medical records and correspondence.
    5. Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations.
    6. Oversaw daily operation of office equipment including voice mail messaging system, general office equipment and computer systems.
    7. Created and maintained archive containing medical records, technical library, correspondence files, reports, invoices, financial statements, letters and case histories.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Front Office Receptionist II Resume

Objective : I have excellent customer service skills, I'm reliable and trustworthy. I have recently been working in Health Care for 2-3 years. Also was employed at Primrose preschool for a year in a half. I'm hardworking, and a fast learner. I'm determined to complete every task in the most efficient way.

Skills : Time Management, Active Listening, Computers And Electronics,.

Description :

    1. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
    2. Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
    3. Create, maintain, and enter information into databases.
    4. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
    5. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
    6. Schedule and confirm appointments for clients, customers, or supervisors.
    7. Operate electronic mail systems locate and attach appropriate files to incoming correspondence requiring replies.
    8. Establish work procedures or schedules and keep track of the daily work of clerical staff.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Front Office Receptionist Resume

Objective : Seeking employment with your company where I can excel in the Healthcare field with hard work and dedication. I recently completed the HUC program from GateWay Community College and I am ready to put my skills to work. I am also bilingual.

Skills : Cashier register ..dispatch ..filing .computers.

Description :

    1. Welcomed patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.Identified patients by date of birth and name in computer system and creates new account if patient is not in the system.
    2. Optimized patient satisfaction, provider time by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions.
    3. Helped patients in distress by responding to emergencies.
    4. Worked with patients to obtain updated information and accurately enters information in the computer system by using proper English grammar, spelling, and syntax.Identifies payer sources, verifies insurance eligibility, and assigned correct payer type.
    5. Verified if prior authorization from insurance is required.
    6. Responsible for keeping the reception area clean and organized.
    7. Obtained revenue by recording and updating financial information; recording and collecting patient copays and/or balances at check in.
    8. Maintains business office inventory and equipment by checking stock to determine inventory levels; anticipates supplies needed; turn orders into office manager for supplies, verifies receipt of supplies; and monitors office equipment.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Vocational Certificate In Medical Transcription And Coding