A store general manager is accountable for the entire operations of the store. The normal duties listed in the Store General Manager Resume are – general operations, meeting store’s sales goals, hiring and training staff, planning and promoting employees’ daily schedule, interviewing and supervising employees, ensuring store safety and stocking, cleaning and creating work schedule, coordinating with senior management, delivering reports and ensuring high level of customer satisfaction.
Skills that highlight a candidate’s resume are powerful leading skills, customer management skills, organizational and communication skills, time management, and decision-making skills. The education requirement may vary depending upon the field of work and employers normally give preference to sufficient experience. However, candidates with a general management course or secondary education specializations shorten the time to reach management levels in this field.
Objective : Professional offering a positive attitude and flexible schedule.Work well independently or as a member of a team.
Skills : Microsoft Office, Excel, Microsoft Word, Handling Money.
Description :
Carefully interviewed, selected, trained, and supervised staff.
Interacted positively with customers while promoting services.
Clearly and promptly communicated pertinent information to staff, such as large reservations.
Correctly calculated inventory and ordered appropriate supplies.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food service.
Led and directed team members on effective methods, operations and procedures.
Maintained a safe working environment to reduce the risk of injury and accidents.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Experience
2-5 Years
Level
Junior
Education
Diploma
Store General Manager - Temp Resume
Objective : Enthusiastic and motivated Store General Manager that enjoys working towards a challenge. Excellent time management skills enhanced by a determination to succeed whatever the challenge. Ability to understand processes quickly and efficiently in order to meet the team and corporate objectives. Excellent interpersonal and management skills used to achieve targets with tight and demanding timescales/deadlines. Active team player with the ability to work on own initiative.
Skills : People skills, Accounting, Management, Advertising, and Computers.
Description :
Directs and supervises associates engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Ensures weekly schedules are prepared to provide proper floor coverage within fiscal guidelines; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
Promotes customer service by ensuring associates are greeting and assisting customers; response to customer inquiries and complaints in a professional and timely manner.
Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization to the highest standard.
Trains associates on visual merchandising techniques to ensure store is at all times.
Monitors associate sales activities and productivity; acknowledges and communicates performance to the fullest.
Performs all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions completed accurately and in accordance with policy.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Arts
Store General Manager I Resume
Summary : Seasoned Store General Manager I, who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while promoting a learning environment for employees, and providing exceptional customer service. Effectively motivates employees to performance excellence and fosters a team environment focused on group success.
Skills : Retail Management, Leadership and Guidance Communication, and customer service Computer skills.
Description :
Selected by retail location with $25 million in sales to supervise all store activities including P&L, merchandising and management of up to 250 staff members.
Conduct daily floor inspections and sales rallies, develop goals and lead resource meetings with the leadership team on sales opportunities.
Rapidly turned around store performance ranking from last to first in an eight-store district in terms of various metrics such as sales, margins, protection agreements, customer service, and payroll, leading and motivating individual teams to exceed objectives.
Drove a reduction in shrink by .9% by locating and resolving various receiving errors and instances of internal and external theft and hiring and developing a loss prevention manager, saving store $207,000.
Successfully recruited three outside assistant managers and two store managers.
Implemented a lead tracker system to enhance communication between sales associates and customers, generating an 18% increase in annual sales and significant repeat business from satisfied clientele.
Instituted a new model for all customer service expectations, generating a 33% increase in online survey customer satisfaction scores.
Led the complete store and apparel department remodels, boosting apparel sales by 8%.
Experience
10+ Years
Level
Management
Education
Bachelor Of Science
Store General Manager IV Resume
Summary : Hardworking Store General Manager IV, versed in all aspects of running a successful retail store, including opening and closing procedures, banking, merchandising and recruiting. Highly motivated to surpass program quotes and attend marketing objectives. Skill at developing a long-term relationship with clients, generating loyalty above and beyond the program relationship.
Skills : Microsoft Office, Customer Service, Money Handling, Communication, Sales
Description :
Achieving and maintaining positive comp revenue and EBITDA goals in an extremely competitive market. Managing a crew of 35+ employees.
Recruiting, training and promoting employees. Ensuring promotions were executed effectively. Scheduling employees and keeping payroll at maximum efficiency.
Maintaining store operations and cash handling standards. Maintaining store facilities and building maintainable issues. Calculate and assign individual sales goals and coach employees on methods used to achieve them.
Communicate with upper management regarding in-store issues, local competition and new ideas for increasing revenue.
Work with other local businesses on promotional opportunities. Raised store standards and brought the store from being consistently last in our sales district to be in the top slot.
Maintained a tenured team of individuals and lowered store turnover through hiring and training practices.
Increased store margin percentage by 12.5% since 2006. Promoted multiple employees to Store, Sales, and Operations Manager positions in other stores.
Experience
10+ Years
Level
Consultant
Education
Associates
Store General Manager/Lead Manager Resume
Headline : To establish a career by making concerted efforts to foster and promote the goals and objectives of the company and to avail of the opportunity to prove the sincerity and honesty. Good problem-solving abilities. Ability to utilize judgment, dependability, flexibility, and thoroughness in the performance of duties and absolute communication skills in English
Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing, and support.
Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.
Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.
Make recommendations regarding employee pay rate and advancement.
Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security, and policies.
Ensure that the store is appropriately staffed and effectively opened and closed each day.
Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week.
Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.
Experience
5-7 Years
Level
Executive
Education
Bachelors of Science
Junior Store General Manager Resume
Objective : A Dynamic Junior Store General Manager with over 3 years of experience in Retail, in the areas of Sales & Marketing, Business, Customer relation, and Team Management. Hands-on experience in charting out sales strategies and contributing to sales target & growth and achieving revenue and profitability norms.
Skills : Teamwork, Production, Stocking, Ordering, Inventory, Data Entry, Communication Skills
Description :
Effectively solve customer and personnel challenges. Inventory control over retail and commercial departments.
Build relationships with local automotive businesses, with the intent to increase profitability.
Supervise staff of 12-20 sales professionals. Recruit, hire and train new team members.
Monitor and evaluate delivery boards, customer feedback, and sales reports. Negotiate with partner companies to increase revenue and customer traffic.
Supervised 10 employees, ensuring smooth operations on a daily basis; fielded 50+ customer requests, issues, and questions daily.
Opened and closed the store on a daily basis, ensured daily security of the store. Coordinated with suppliers in order to purchase inventory; maintained inventory by consistently monitoring merchandise and anticipating demand.
Created 10+ merchandise displays weekly to showcase new products Maintained weekly employee schedule for 10 employees, handled scheduling requests.
Responsible for the safety and welfare of over 100 employees and the profitable operation of a $10 million annual sales full-line retail store.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Store General Manager - Operations Resume
Summary : Store General Manager with comprehensive experience in cementing a healthy relationship with the client's workforce towards accomplishing business Possess excellent interpersonal, communication and analytical skills with demonstrated abilities in customer relationship management. Especially in Training and Administrations.
Skills : Kronos, Excel, Microsoft Office, Enterprise Software, Customer Service Skills.
Description :
Perform daily paperwork duties which include balancing out register pay points, restocking the safes, bank deposits.
Completing new hire paperwork (w2's, I9 forms.)
Directed store operations, purchasing, merchandising, finances, business development, customer service, and sales for retail centers with up to 130 employees and $30 million in annual sales.
Supervised up to 15-member management staff, including 6 assistant managers.
Reviewed key lines and items to drive revenue growth by promoting high-demand products and maintaining merchandise presentation standards.
Handled money from customers Cooked food for customers Distributed food to customers. Opened and closed the store.
Handled customer discrepancies Delivered money to the bank Made a weekly schedule for employees Placed food and drink orders.
Complete responsibility for P&L and Operational performance of this business unit Directed and supervised a staff of 5 salaried managers and 45 hourly associates.
Experience
10+ Years
Level
Management
Education
Dipolma
Store General Manager - Entry Level Resume
Objective : To be a part of an organization by using my learning ability. Having good presentation skills with leadership qualities and analytical power. An accomplished, results-driven professional with 4 years of considerable experience in retail (Apparels, FMCG, General merchandise, Electronics & Logistic) operations and team handling.
Completes store operational requirements by scheduling and assigning employees; following up on work results.
Maintains store staff by recruiting, selecting, orienting, and training employees.
Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
Experience
2-5 Years
Level
Junior
Education
Masters of Business Administration
Retail Store General Manager Resume
Summary : Retail Store General Manager overseeing day to day Business Operations and Management. Responsible for effectively managing
the workforce and creating an environment for improving sales and implementing innovative strategies for overall business development. Ability to handle complex and delicate situations with utmost care.
Skills : Microsoft Office, Adobe Programs, Retail Management, Leadership, and Guidance Communication
Description :
Oversee activities directly related to making products or providing services.
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Review financial statements, sales, and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Manage staff, preparing work schedules and assigning specific duties.
Direct and coordinate the organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
Experience
10+ Years
Level
Management
Education
Bachelor Of Science
Store General Manager Of Operations Resume
Headline : Successful, result-oriented Store General Manager Of Operations of multi-million dollar businesses with strong financial acumen. Proven ability to drive positive business results through sales and gross margin, build successful teams, analyze P&L with prolific action plans, create and maintain professional relationships on Regional and Corporate levels of management. Excellent interpersonal relations, communication and presentation skills.
Support, coach and develop team members, creating an environment where associates can be successful.
Build a strong bench of talent while striving to develop people for internal promotion.
Lead and monitor store level margin drivers, solution selling, accessory attachment rate, and inactive inventory.
Utilize quantitative and qualitative data to measure and achieve desired outcomes while addressing any and all outlier opportunities.
Consistently provide a sense of urgency to maintain standards while obtaining associate buy-in.
Provide first person coaching on the execution of associate and management action plans based on daily department walks, Monitor and improve customer satisfaction by teaching and training management and associates the proper techniques to achieve positive customer interactions and experiences.
Focus and expand on the entrepreneurial energy of the team in delivering over the top customer service and associate pride.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Store General Manager/Assistant Manager Resume
Objective : To work in a professionally managed, challenging environment, which gives greater opportunities to achieve high standards of performance and encourages new learning. Created and maintained a network of customers and enhanced sales. Lead several teams and successfully achieved the target. Excellent communications and coordination Skills,
Skills : Teamwork, Production, Stocking, Ordering, Inventory, Data Entry, Communication Skills
Description :
Responsible for setting the new store up from scratch, including management of set-up crew, setting up stock, registers, computers, bank account, signage, hiring local vendors, coordinate with corporate staff.
Organized local marketing campaigns including print media, radio spots, trade conferences, Internet and social media, sign walkers, flyering.
Advertised, interviewed, hired and trained a new team of sales associates and assistant managers.
Oversee training of new sales associates and ensure they are up to company standards of conduct and sales processes and goals.
Responsible for meeting and surpassing company goals and metrics, including credit share, customer surveys, sales plan, layaway, and leasing programs.
Ensure that all pricing signage is updated to current promotions, including internal and external signage, briefing sales associates on new and expiring promos and rebates.
Order new stock as needed, perform monthly inventory audit, spot order stock, update inventory program.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of The Arts
Store General Manager Resume
Objective : Looking for a position with advancement opportunities that allow career growth. With extensive background in retail sales and management. Looking for a challenging and rewarding position within the private sector where prior experience, personal ability, and a commitment to professionalism would be of value.
Skills : Kronos, Excel, Microsoft Office, Enterprise Software, Customer Service Skills.
Description :
Responsible and accountable for the overall performance and profitability of the retail unit.
Directly manage store leadership team and provide disciplined leadership including setting clear expectations and holding the team and self-accountable for results.
Responsible for following the playbook and the weekly walk process to develop and prioritize action plans with timely follow up.
Responsible for executing customer-focused strategies, policies, and programs.
Responsible for selecting, developing and managing the performance of individuals and team, measured by appropriate performance reports/scorecards/dashboards.
Utilized quantitative and qualitative data to measure and achieve desired outcomes and address outlier opportunities.
Consistently provided a sense of urgency to maintain standards while obtaining associate buy-in.
Effectively led culture change at every level to be able to get the team to perform at a high level and exceed minimum expectations off performance-driven metrics.
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