Working for the hospitality sector, a Group Rooms Coordinator is responsible for liaising between clients and the hotel management. A well-drafted Group Rooms Coordinator Resume mentions the following core duties and responsibilities – making group room reservations and accommodating guests, performing administrative and inventory work, ensuring the clients are provided with required rooms and facilities; overseeing catering, transportation, and maintenance activities; performing an assortment of functions that ensure a comfortable stay for guests at the hotel.
To achieve the annual target profit, and improve the occupancy of the facility, the coordinators need the following skills – knowledge in hospitality management and proficiency in developing cordial relations with customers and external associates, strong management skills, good computer skills, and the ability to multitask. A degree in hospitality management or tourism is commonplace among job applicants.
Summary : To pursue a challenging and rewarding career in Group Rooms Coordinator where I can use strong communication skills, and increase my hospitality work experience while enhancing the company's productivity and reputation.
Skills : Written Skills, Maintenance Skills.
Description :
Managed and supervised day-to-day Hotel Sales Strategy by accurately forecasting market demands and supply.
Articulately set hotel's daily pricing and room inventory in R&I.
Executed sale through on sold out night and Close To Arrivals dates.
Handled and managed all group room reservations ranging from 10 room nights to over 650 room nights.
Created a close communication channels with group and on-site contact persons for both Corporate and SMERF accounts.
Acted as a primary contact personal and local hotel coordinator by following up with specific guest room upgrade request and reported to eSmart & eStandby Kept a constant contact with Area Corporate Account and contact persons by conducting Sales Calls that generated extra revenue to the hotel.
Established and managed new accounts with Area Corporate offices.
Experience
7-10 Years
Level
Management
Education
MA
Group Rooms Coordinator Resume
Summary : Group Rooms Coordinator professional with more than 10 years' experience in customer service and support with recognized strengths in revenue analysis, account maintenance, sales staff support and planning/implementing proactive procedures to maintain accounts. Strong computer skills that include Microsoft Office (Excel expert).
Skills : Supervisor, Manager, Hospitality.
Description :
Worked directly with the sales department to create group room blocks, reservation links, and to input reservations for the hotel.
Provided daily reports to all departments regarding current availability, rates, and revenue reported from the previous day.
Assisted the front desk and accounting associates to provide accurate billing for all reservations, including both group and leisure travelers.
Answered guest inquiries via phone or email, with regard to special events, rates, or business discounts.
Reported to the Director of Sales and worked closely with the hotel's General Manager.
Responsible for following up on all customer care complaints/requests, as they related to rooms and room charges.
Became the go-to person for both staff and guests regarding all aspects of the Rooms Department.
Experience
10+ Years
Level
Senior
Education
Bachelor's
Group Rooms Coordinator Resume
Headline : Obtain a Group Rooms Coordinator position in a people-oriented company where I can put in my maximum potential to achieve corporate goals.
Skills : Microsoft Office, Hospitality, Social Media Marketing, Sales.
Description :
Handled a variety tasks that relate to groups with hotel rooms contracted by Sales and Catering Services department including blocking of rooms, accurately inputting reservations and rooming lists, and configuring group charge routing.
Acted as the liaison, after Sales and prior to the date of arrival, for Group Contacts maintaining an open communication with guests about cut off dates, Credit Card Authorizations and room reservations.
Maintained Group History Tracking forms.
Audited all convention resumes prior to group's arrival.
Attended pre-convention meetings as necessary.
Raised awareness of inventory issues.
Ensured an efficient and professional working environment with open communication.
Experience
5-7 Years
Level
Executive
Education
GED
Group Rooms Coordinator Resume
Objective : Seeking to further my career while contributing my expertise to a goal oriented team. Honing my skills to create relationships and build toward my personal goals, while also assisting staff and associates to achieve their goals. Continually searching for new ways to exceed expectations while personalizing the experience.
Daily contacted with Sales Managers to ensure groups are meeting their contracted numbers and needs.
Called clients to discuss requests and rooming lists.
Forecasted future months and availability.
Assisted front desk with reservations.
Built and created groups in MARSHA and PMS operating systems.
Ensured Travel Agencies receive their commission for contracted groups.
Reviewed and charged no-show reservations.
Experience
0-2 Years
Level
Entry Level
Education
High School Diploma
Group Rooms Coordinator Resume
Headline : A performance driven, revenue management professional with over five years of hospitality experience. Dependable and detail-oriented with an uncompromising work ethic thriving to exceed company and personal goals. Excellent at managing multiple projects simultaneously while maintaining composure and a sense of humor.
Skills : Coordinating Skills, Billing Skills.
Description :
Worked in correlation with the Sales team to coordinate, detail, and research all incoming groups and conventions.
Conducted a weekly meeting to discuss all incoming groups with the Department heads.
Analyzed group pick-up on a weekly basis and conducted a meeting to discuss group pace.
Gained proficient knowledge in the Delphi Reporting System.
Provided all billing documentation to Group contacts including Pro Forma invoices and Final folios.
Managed all rooming list input both manually and using the Hilton RAPID system.
Gained experience working with the Revenue Manager in rate strategies regarding compression in the city.
Experience
5-7 Years
Level
Executive
Education
MS
Group Rooms Coordinator Resume
Summary : Interested in discussing current opportunities within your organization. Confident that my skills are well-aligned with the needs of your organization. Enthusiasm and commitment to excellence have served me well. My previous customer service experience has provided the necessary skills to assist your organization in its quest for providing your clients with exceptional service.
Skills : Proficient In Microsoft Office, Excel, Word, Outlook, Janek Time Keeping Program, Payality Payroll Program.
Description :
Created reservations for guests, either over the phone or in person, ensuring a smooth and easy check in for each guest arrival.
Answered and directed phone calls to various Sales Managers while taking messages or assisting by other means as needed.
Entered information for incoming groups into Hilton Rooms and Inventory program while managing inventory for all incoming groups.
Billed Clients for guest rooms and events while providing customer assistance with billing questions after checkout.
Entered data for our corporate offices per audit standard at the end of each period.
Guest Service Associate- Assisted guests with check in and checkout, secured reservations and answered and directed phone calls to their respective department.
Always ensured guest satisfaction with a smile.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Fine Arts
Group Rooms Coordinator Resume
Objective : Currently, I support a large-scale venue's IT/AV infrastructure; everything from general end-user issues involving PCs to network connectivity and rack hardware functionality. In the past, I've been in charge of client billing and analytics and providing exceptional customer service to clients. I've designed and implemented a process that saved the company 1400 man-hours per year, equating to $18,200 in productivity gains utilizing Citrix reporting and Excel.
Skills : Detail Oriented, Problem Solving, Customer Service, Computer, Data Entry, Cash Handling, Microsoft Office, Billing, Decision Making.
Description :
Ensured all registered participants had reservations for their specific meetings, utilizing Excel for all guest comparisons.
Configured group billing for all guests, and ensured final charging was correct.
Worked with accounting department to complete any necessary adjustments of post stay billing, auditing groups when required.
Attended pre-con and post-con meetings for high profile groups, ensuring all needs were met on behalf of the rooms department.
Maintained and created new weekly reports to ensure proper forecasting and scheduling.
Implemented new and modified old processes to increase department productivity.
Met with department managers on a daily basis to coordinate meeting details.
Experience
2-5 Years
Level
Executive
Education
BA In Communications
Group Rooms Coordinator Resume
Headline : Service-oriented Group Rooms Coordinator, with 5-year background in Hospitality Industry. Core competencies include detail-oriented, ability to multi-task, and a strong focus on being a team player, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Skills : Organizing Skills, Training Skills.
Description :
Administrated the operational and system processes for coordinating group's arrival and departure.
Provided ongoing communication between the client, the hotel, and the sales office.
Managed building blocks, group inventory, billing, pre-arrival and post departure.
Had a thorough understanding of the operational areas, guest patterns, demand periods and seasons.
Attended daily business review meetings to be aware of business trends, new bookings and changes to current bookings.
Maintained inter-departmental communications between Deloitte meeting planners and Benchmark Hospitality meeting planners.
Trained team members on group billing systems and the OPERA property management system.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Group Rooms Coordinator Resume
Headline : Group Rooms Coordinator who possesses extensive experience and practice working both with individuals and as part of a larger team. Able to maintain a professional and efficient demeanor in high-pressure situations. Proficient in Microsoft office, computer systems and quick to learn new software.
Skills : Microsoft Office Applications, Various Hotel Systems.
Description :
Managed and oversee group room blocks contracted by sales managers, strengthening the relationship with the clients who have contracted.
Insured all rooms inventory were balanced for upcoming group blocks/sellout dates.
Worked closely with the clients to ensure rooms detailing is set up properly especially with rooming list entries.
Up selling rooms with those within the block using contracted concessions to benefit the hotel's gain in revenue.
Created booking links for guests thereby bypassing the additional costs from using central reservations.
Attended Pre-con meetings as a vital connection between the original group booking and there pre-conventional stages to ensure a smooth conference.
Created booking websites for incoming group blocks through OnQ Insider.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Group Rooms Coordinator Resume
Headline : The goal is to continue to gain strength and knowledge in all possible areas so that I can better serve my customers. Having the opportunity to work in different industries has exposed me to many individuals with all types of strengths and experience; this has helped me learn how to foresee and exceed expectations, think outside the box, and offer something uniquely different.
Skills : Powerpoint, Coordinating Skills.
Description :
Set-up all billing patterns and payment methods on all Corporate Accounts.
Managed Cut off dates / Coordinate all Group information with Group Contact.
Attended Manager Staff meetings to provide feedback on all Group Events.
Created online custom web links for all Groups.
Prepared Group Resume, Daily Information Sheets for all departments.
Worked with the Senior Sales Manager in the manual input of all Local Negotiated reservations.
Kept a well organized filing system for all groups by arrival date and contract status.
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