A Guest Relations Agent is a customer service-oriented staff who greets hotel guests and provides them the needed service. Even while the job titles vary from organization to organization, the executable duties are universally common all over and are listed on the Guest Relations Agent Resume as – escorting guests to rooms, assisting in arranging reservations; ensuring the customers get a pleasant and satisfying stay at the hotel; handling guest complaints, assisting with the check-in process, explaining all facility amenities to the customers; handling customer complaints; and assisting in developing customer service satisfaction programs.
Employers prefer job applicants with the following skills – good interacting skills, strong communication, interpersonal, and listening skills; the ability to manage crises successfully; time management skills; the ability to work closely with all other team members; strong math skills; a good understanding of basic financial concepts; and proficiency in MS applications. A high school diploma or GED is a minimum requirement.
Objective : Seek a responsible and challenging Guest Relations Agent position in the hospitality industry in a well-established organization with the view to apply skills and knowledge.
Skills : Microsoft Office, Customer Service, Research.
Description :
Greeted guests as they check-in and out and perform necessary services.
Maintained a clean and organized front desk area.
Reviewed arrivals and departures.
Provided information to guests about hotel services and offers.
Provided concierge information such as local attractions and dining.
Responded and took action on guest requests and concerns.
Received and acknowledgeable reservations and cancellations.
Experience
2-5 Years
Level
Junior
Education
HS
Guest Relations Agent Resume
Headline : Guest Relations Agent with 5 years of experience, seeks a responsible and challenging position in the hospitality industry in a well-established organization with the view to apply skills and knowledge.
Skills : Adobe In-Design, Microsoft Office. Audacity. Administrative Assistance, Hospitality, Customer Service, Guest Relations, Public Relations.
Description :
Input and modified fax and email reservations that are constantly coming in.
Facilitated answering all phone calls; setting and placing wake-up calls; sending and receiving faxes.
Assisted clients with documenting and resolving any complaints, billing, legal issues, and or upcoming reservation errors.
Answered calls in a professional manner while researching required information using available resources.
Handled and resolve customer complaints.
Recorded guest comments and complaints, referred customers to managers as necessary.
Served each guest by providing product and service information.
Experience
5-7 Years
Level
Executive
Education
Diploma
Guest Relations Agent Resume
Objective : A detail-oriented Guest Relations Agent professional employs a strong aptitude for decision making. Excel at troubleshooting. Ability to learn new software in a short amount of time with high retention.
Responsible for maintaining a safe environment for all staff, hotel guests, and visitors throughout the building.
Provided commanding presence and superior customer service.
Responsible for writing and filing reports whenever dealing with room damage, auto damage, injury, or theft.
Quick response to all emergencies, with knowledge of what to do in all emergency situations.
Performed Key and Radio Audits.
Monitored surveillance cameras, and reviewed footage when warranted.
Updated the Guest Relations Daily Report log whenever needed.
Experience
2-5 Years
Level
Junior
Education
Vocational in Dental Assistant
Guest Relations Agent Resume
Objective : Strong background in all aspects of Customer Service and Support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.
Fully trained in Maestro and Resort Suite systems.
Processed guest payments for room charges, food and beverage charges, and phone charges.
Greeted and registered guests and issued room keys.
Performed concierge services for a Five-star, 64-room hotel.
Answered department telephone calls within three rings, using correct salutations and telephone etiquette.
Processed credit card transactions during the checkout process.
Greeted all guests in a courteous and professional manner.
Fostered strong working relationships with all hotel departments.
Recorded guest comments or complaints, referring customers to managers as necessary.
Experience
2-5 Years
Level
Junior
Education
Vocational in Dental Assistant
Guest Relations Agent Resume
Objective : Guest Relations Agent is responsible for managing the guest experience for a hotel, resort or other facility. This includes greeting, orienting and assisting guests at check-in, taking reservations, managing guest relations and meeting guest expectations.
Skills : Customer Service, MS Office.
Description :
Held the position in guest relations in a hotel regarded as one of the nation's finest hotel ownership and management companies.
Greeted each hotel guest and make them feel like a welcome guest.
Handled phones and book hotel guest reservations and/or coordinates with the reservation center.
Completed over 70 guest registration into the hotel in a prompt and courteous manner, prepares for group check-ins, check-outs, and VIP arrivals, and set department records for the highest check-ins.
Achieved targets using up-selling techniques to maximize room rates and revenue.
Checked guests in and out of the hotel; processes customer payments according to established policies and procedures.
Handled minor guest complaints, resolving conflict to the satisfaction of the customer.
Experience
2-5 Years
Level
Junior
Education
Business Administration
Guest Relations Agent Resume
Objective : A skilled Guest Relations Agent professional with extensive experience in hospitality, sales, event planning, guest relations, customer service, project administration, personnel management, staff training, and related multitasking. Work with groups and individual guests from a wide variety of backgrounds. In 13+ years in the industry, have worked with a diverse clientele. Adapt to changing situations quickly and calmly, with a high sense of urgency.
Skills : Technical Training, Microsoft Office.
Description :
Met and greeted guests upon their arrival.
Assisted guests in all aspects of checking in, checking out, planning, organizing and scheduling resort activities, and answering multi-phone lines.
Provided individualized recommendations of services offered to groups and individual guests.
Provided resort guests a full orientation of the resort upon check-in.
Assisted guests with scheduling spa and program activities, answered billing questions and resolved problems promptly.
Supervised the activities of front office staff, including their training and orientation.
Numerous letters of appreciation received from satisfied guests.
Experience
2-5 Years
Level
Junior
Education
Associate of Arts
Guest Relations Agent Resume
Objective : Dedicated and accomplished Guest Relations Agent professional with a broad background of sales and management experience in multiple career fields. Highly analytical and organized with a demonstrated ability to improve efficiency and effectiveness of programs.
Skills : CPR Certified, Basic Life Support.
Description :
Provided outstanding customer service by taking and delivering room service orders to guests.
Opened and closed food sales for hotel room service orders.
Ensured proper close-out procedures, including invoicing and dropping cash into the hotel's safe deposit.
Coordinated amenities throughout the hotel for hotel guests and visitors.
Organized restaurant amenities into spreadsheets using Microsoft Excel.
Point of contact for reservation agents, travel agents, and acting liaison between hotels and their guests.
Addressed various issues from simple requests to resolving escalated issues.
Experience
2-5 Years
Level
Junior
Education
Certification in Clinical
Guest Relations Agent Resume
Objective : A team-oriented Guest Relations Agent professional with over 7 years' experience in customer service. Known for being action-oriented, driving timely decisions, learning quickly, and being a team player am seeking a position as an Administrative Assistant.
Skills : Microsoft Outlook, Word-Press, OpenTable experience, 10-Key, Faxes.
Description :
Resolved problems arising from guest's complaint.
Received and processed advance registration payments.
Conferred with other department heads to ensure coordination of hotel activities.
Facilitated interdepartmental agreements on ways to best serve our customers.
Performed as a customer advocate at all times and to all levels of the company.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Experience
2-5 Years
Level
Junior
Education
GED
Guest Relations Agent Resume
Headline : A motivated individual committed to Guest Relations Agent professionalism; highly organized, work under strict deadlines with attention to detail; have excellent written and verbal communication skills.
Skills : Customer Service, Hospitality, Microsoft Office, Management, Restaurant Management.
Description :
Pointed of contact for reservation agents, travel agents, and acting liaison between hotels and their guests.
Answered incoming calls and solved problems for guests.
Had access to guest's credit card information and processed refunds, answered questions, and tried to help them in any way.
Catered to high-end clientele and provided exceptional customer service.
Provided guests with information about programs, activities, one-on-ones, spa services, and other resort information as well as information about the local community.
Maintained the front desk and reception area in a neat and organized fashion.
Served as the central point of contact for all outside vendors needing to gain access to the building.
Experience
5-7 Years
Level
Executive
Education
Graphic Design
Guest Relations Agent Resume
Summary : Guest Relations Agent will be responsible for delivering a high level of customer service to guests, including answering questions, providing information about the resort, and resolving issues.
Skills : French Language, Exceptional Customer Service, Cash Handling.
Description :
Provided outstanding customer service by taking and delivering room service orders to guests.
Opened and closed food sales for hotel room service orders.
Ensured proper close-out procedures, including invoicing and dropping cash into the hotel's safe deposit.
Coordinated amenities throughout the hotel for hotel guests and visitors.
Organized restaurant amenities into spreadsheets using Microsoft Excel.
Created and maintained a positive guest experience from arrival to departure.
Assisted with checking in arrivals, checking out departures, and resolved all guest-related issues from billing to room satisfaction.
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