Guest Relations Officer Resume Samples

A Guest Relations Officer works for the hospitality sector and undertakes the crucial task of handling the front desk operations. These Officers are the first point of contact for the guests who arrive and are responsible for providing customer service and ensuring guest satisfaction. A typical Guest Relations Officer Resume mentions the following core duties – maximizing guest satisfaction; handling VIP amenities and arrivals, receiving and handling guests complaints, ensuring room availability, identifying opportunities to upgrade customer service, maintaining positive relations with other staff, and handling all inquiries relating to venue’s products offering, and ensuing memorable guest experience.

Summary of skills that can highlight a resume is – telephone etiquette, good communication skills, experience in hospitality and customer service, solid knowledge in data evaluation, collection and interpretation, skilled in planning and report development, and the ability to communicate in more than two or more languages. Resumes displaying qualifications in hospitality training or management are preferred by most employers, while some accept candidates with just a high school diploma.

Guest Relations Officer Resume example

Guest Relations Officer Resume

Objective : Providing great customer service with a growing company. Assertive, self-motivated, goal-oriented, organized, and efficient. A team player, bringing enthusiasm and energy into group efforts.

Skills : Microsoft Office, Sabre, Opera.

Description :

    1. Patrolled all sections of the property to identify safety hazards and breaks in security.
    2. Provided assistance to civil and law enforcement authorities including testimony in court and other administrative hearings.
    3. Assisted guests with all lost and found requests.
    4. Enforced all company policies and procedures.
    5. Assisted injured guests and applies first aid as necessary until professional help arrives.
    6. Checked identification of guests to ensure that only those 21 years of age and older are in the gaming areas, bars, and venues.
    7. Escorted employees with assets and sensitive keys.
          Years of Experience
          Experience
          2-5 Years
          Experience Level
          Level
          Junior
          Education
          Education
          Hotel And Tourism


          Guest Relations Officer Resume

          Objective : Looking to acquire a position that will enable utilizing knowledge, education, and experience. Combining strong interpersonal and communication skills, and committed to continual performance development in the workplace.

          Skills : Computer , Smart Board, Rapid Rote, Email, Internet.

          Description :

            1. Prepared itineraries, tickets, and all necessary travel documents.
            2. Planned flight itineraries, negotiated airline contracts, confirmed group block reservations, billed clients, and reconciled airline tickets.
            3. Highly motivated to expand knowledge and skills.
            4. Advised customers on current traveling conditions and travel itineraries.
            5. Booked international and domestic air arrangements for large groups.
            6. Identified alternative methods to simultaneously increase services.
            7. Experienced in preparing banquets including menu planning, course preparation, room setup, and arranging for special requests.
          Years of Experience
          Experience
          2-5 Years
          Experience Level
          Level
          Junior
          Education
          Education
          BS In Hotel And Tourism


          Guest Relations Officer Resume

          Objective : Polished, professional customer service/security guard offering: Nine years of experience providing customer service in numerous customer service environments: guest relations, sales, call centers, patient experiences, and security. Unwavering commitment to customer service, with the ability to build productive relationships, resolves complex issues.

          Skills : Video Production, Video Editing.

          Description :

            1. Taking responsibility for taking care of VIPs and groups.
            2. Checked VIP arrival daily to make sure VIPs be recognized and welcomed at the hotel's standard on the arrival.
            3. Handled, allocated room for VIPs/individual guests/groups on arrival day.
            4. Ensured room be ready to group upon checking in with smooth and express check-in.
            5. Conducted show around to agent/company or individual guest as per Sales Manager request.
            6. Conducted check-in, Express Check-in, and check-in the room.
            7. Inspected VIP room prior to arrival including room's cleanliness and amenities set up.
          Years of Experience
          Experience
          0-2 Years
          Experience Level
          Level
          Entry Level
          Education
          Education
          MBA

          Guest Relations Officer Resume

          Objective : A career in hospitality and tourism management with a concentration on business analytics and revenue management.

          Skills : Powerpoint, Realtionship Management.

          Description :

            1. Greeting and welcoming guests upon arrival.
            2. Providing airport shuttle service and checking guest's reservation status at the airport.
            3. Translating Korean to English or Chinese and vice versa.
            4. Checking room status and quality before VIP guests' arrival.
            5. Working with the reservation department or front desk to help guests make reservations or extend their stay.
            6. Provided appropriate feedback on guests' complaints.
            7. Meet and greet guests in the water park and make them feel at home.
          Years of Experience
          Experience
          0-2 Years
          Experience Level
          Level
          Entry Level
          Education
          Education
          BA In Hospitality And Tourism Management

          Guest Relations Officer Resume

          Objective : Over seven's year experience in the hospitality field working as a key team member to provide guests and patients an excellent experience.

          Skills : MS Office Applications, Solid Oral And Written Communication, Keen Understanding Of Guest Expectations And Customer Service Expectations.

          Description :

            1. Solved the customer complaints with 100% satisfaction.
            2. Responded to customer inquiries about specials and all information of the hotel.
            3. Organized trips for customers.
            4. Greeted VIP guests and aircrew.
            5. Coordinated with a receptionist during busy periods.
            6. Escorted guests to rooms.
            7. Handled front office duties including checking in/ checking out and customer satisfaction upkeep.
          Years of Experience
          Experience
          0-2 Years
          Experience Level
          Level
          Entry Level
          Education
          Education
          B.A. In Tourism And Hospitality Management

          Guest Relations Officer Resume

          Objective : Interested in joining an Organization where one can learn and engage in activities Involved with customer care relations and representation of the Company demanding strong organizational, technical and interpersonal skills.

          Skills : Microsoft Office, Office Management, Communications, Customer Service, Event Planning, Organization, Quality Control, Training.

          Description :

            1. Addressed negative customer feedback immediately.
            2. Provided a high level of customer service to all guests/visitors of the park.
            3. Resolved customer questions, issues and complaints.
            4. Developed rapport with the customer base by handling difficult issues with professionalism.
            5. Served as public relations representative for the park.
            6. Aided and assisted guests by solving in park issues.
            7. Gained responsibility skills by helping lost children, issuing refunds, and resolving guest .
          Years of Experience
          Experience
          2-5 Years
          Experience Level
          Level
          Junior
          Education
          Education
          Diploma In Information Technology

          Guest Relations Officer Resume

          Objective : Highly motivated, well versed in all aspects of customer conversion specialist with a degree in foreign languages (German and English) and 9 years experience in translation, tourism, and information technologies.

          Skills : Fluent in wrriten and spoken English,Spanish and Arabic.

          Description :

            1. Staffed front desk with ten hour shifts for seven days a week on two different ships.
            2. Provided customer service to ensure Celebrity Cruises maintain .
            3. Handled VIP amenities and arrivals and guest relations.
            4. Maintained positive relations with business guests.
            5. Coordinated guest relations events and activities.
            6. Take care for VIPs and frequent guests escorting them on arrival.
            7. Registered guests and assign rooms; accommodate special requests.
            Years of Experience
            Experience
            2-5 Years
            Experience Level
            Level
            Junior
            Education
            Education
            Foreign Languages

            Guest Relations Officer Resume

            Objective : Enthusiastic with a strong background in customer service. Adept at assuming new responsibilities with minimal supervision. Able to effectively prioritize multiple tasks and complete projects under pressure. Highly efficient with quick learning and mastering different computer systems. Excellent ability to interact with the public while thoroughly enjoying working with them.

            Skills : Strong Organizational , Active Listening , Sharp Problem Solver, Energetic Work Attitude, Customer Service Expert, Advanced Troubleshooting.

            Description :

              1. Focused on providing customer service and building relationships between departments to ensure guests' needs were attended to promptly.
              2. Supervised front desk and lobby operations.
              3. Provided English language services for foreign guests.
              4. Filed, record keeping, faxing and emailing, data entry.
              5. Multi-line telephone answering and redirecting of calls.
              6. Ensured and provided flawless professional guest service experiences.
              7. Expected and reacted promptly to guest's requirements and inquiries.
              Years of Experience
              Experience
              2-5 Years
              Experience Level
              Level
              Junior
              Education
              Education
              Associate Of Arts In Computer Science

              Guest Relations Officer Resume

              Objective : Accomplished and energetic professional seeking employment with a results-oriented company that seeks an ambitious and career-conscious person, where acquired skills will be utilized toward growth and advancement.

              Skills : Virus And Spyware Removal, Computer Diagnostics And Repair, Mac And PC Expert.

              Description :

                1. Coordinating with relevant departments to ensure meeting guest demand at the highest level.
                2. Being at services to anticipate all guest requests during their stay.
                3. Performed other tasks as per Manager assignment.
                4. Generated items nightly in preparation for the next day's service.
                5. Acted as the point of reference for VIP guests needing assistance or information.
                6. Coordinated and managed communication between VIP guests and staff.
                7. Wrote reports of daily activities and irregularities, moved about the hospital among visitors, patients, and employees to preserve order and protect.
              Years of Experience
              Experience
              2-5 Years
              Experience Level
              Level
              Junior
              Education
              Education
              Associate of Arts

              Guest Relations Officer Resume

              Objective : Professional with 14 years of demonstrated success in program and business development. Particular expertise in delivering a high level of customer service and conveying complex technical information succinctly.

              Skills : Training Skills, Planning Skills.

              Description :

                1. Promoted hotel amenities, conveniences, and programs offered.
                2. Analyzed customer feedback, providing a prompt reply to guests, and forwarding requests .
                3. Uniqued ambassador position was created specifically to represent the hotel's image, the first impression when a VIP guest arrives at the airport.
                4. Organized and issued out rooms, answer phones, respond to emails, sort and distribution of all mail, chauffeur guests.
                5. Handled guest inquiries, complaints, calm angry patients, repair trust, locate resources for problem resolution and design best-option solutions.
                6. Interfaced daily with internal partners in clinical, facilities, operations and administration.
                7. Conducted and directed personnel foot patrols, vehicle .
              Years of Experience
              Experience
              2-5 Years
              Experience Level
              Level
              Junior
              Education
              Education
              Associate of Arts