A Guest Service Team Lead can be seen mostly working in various department stores, but are also seen working in a variety of other businesses as well. Specific roles and responsibilities may vary depending on the type of company, but a well-drafted Guest Service Team Lead Resume describes the following core and common duties – ensuring the customers are provided the best service possible, responding to the needs of the customers by answering their questions or queries; solving or helping them with their issues; and training the new hires.
While the exact duties may vary, the required skills are universally common and include the following – a passion to lead the team and undertake responsibility; proficiency with Microsoft products and other relevant software; patience and communication skills. Those seeking to secure this kind of role should hold at least a degree in respective fields.
Headline : Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Highly enthusiastic Guest Service Team Lead professional with target working as a Guest Service Team Leader for 15 months solely focused on client interface experience. Customer-focused Manager, with a solid understanding of the dynamics of a multi-million dollar company.
Skills : Management , Training & Development.
Excelled in exceeding daily credit card application goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Trained 20+ new employees quarterly.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Created new processes and systems for increasing customer service satisfaction.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 100%.
Jr. Guest Service Team Lead Resume
Objective : To obtain a Guest Service Team Lead position that allows growth and the opportunity to contribute to education and job experience to the benefit of the organization.
Skills : MS Office, Management.
Manages all cashiers, cart attendants, photo team members, and guest service team members.
Assists with motivating, coaching, retention, and resolving work production issues.
Ensures that everyone is providing great guest service while driving conversion and accessory attachments with Target's fundamental goal being every guest is to leave highly amazed.
Maintains proper ordering for front end and store needs.
Processes all store donations that went towards the community.
Manages a team which includes scheduling, motivating, coaching, retention, and resolving work production issues.
Maintains proper ordering as well as tracking sales.
Provides guests with great customer service.
Sr. Guest Service Team Lead Resume
Summary : To obtain a position was responsible for the day-to-day operation of a business. Track productivity, set policies, decide how resources will be used and oversee the work of employees. Interact with and meet client's needs.
Skills : MS Office, Management.
Manages cashier staff, guest services, photo lab staff, and the cart attendants.
Responsible for ensuring cash drawers have an accurate amount of cash twice daily (morning and evening shifts.) Accountable for overseeing staff duties are completed.
Ensures customers, sales, vendors, etc.are updated with up to date order information and timelines.
Monitors daily report on cashiers' service speed, guest complaints, conversion percentage, and AAR Score.
Manages off-site warehouse staff.
Responsible for keeping backroom organized and for making sure aisle were changed on time for new products.
Delegates staff members to run daily reports and checked to ensure the accuracy of in-stock store items.
Instructs employees to set-up aisle for seasonal products.
Guest Service Team Lead I Resume
Objective : Seeking a Guest Service Team Lead position where to utilize managerial skills to interact with other people and help a company grow.
Skills : Problem Analysis, Problem Solving.
Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
Provides continual evaluation of processes and procedures.
Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
Provides statistical and performance feedback and coaching on a regular basis for each team member.
Writes and administers performance reviews for skill improvement.
Ensures employees have appropriate training and other resources to perform their jobs.
Responds to and resolves employee relations issues expressed by team members.
Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
Guest Service Team Lead II Resume
Headline : Accurately processed all new hires and employee paperwork changes in a timely manner. Reconciled vendor invoices for accuracy, appropriately coded invoices, obtained authorized signatures and submitted to AP for timely payment.
Skills : Management, Office Administration.
Developed, coached, and trained full time and part time employees.
Managed and cultured over 30 employees.
Conducted weekly supply/merchandise orders.
Formulated working schedules for employees.
Delegated daily goals and tasks.
Organizational Schedule appointments for patients.
Revitalized merchandise presentations throughout the sales floor.
Established a numeric system to control equipment distribution.
Coordinated advertising displays and signs.
Guest Service Team Lead III Resume
Summary : Results-oriented and focused on providing support to children in need by executing an effective curriculum and build open communication with parents and families to support the education and socio-emotional development of the child.
Skills : Management, Customer Service.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Trained new sales associates each quarter and developed them to meet Target's expectations.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Mentored new sales associates to contribute to the store's positive culture.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Asst. Guest Service Team Lead Resume
Objective : To secure a Guest Service Team Lead position in a firm that can use a professional with outstanding research and writing skills as well as exceptional customer service.
Skills : Microsoft Office, Customer Service, Leadership.
Targets Manage and coordinate the activities of multiple teams of over 40 people.
Creates an environment that motivates team members to contribute to personal and team daily goals through leadership, accountability, and fostering a fun workplace environment.
Provides direct supervision of team members throughout the day Liaison for the Women, Infants, and Children state benefit program (WIC) at the store.
Trains and audits all team members on how to properly accept WIC checks from guests.
Walks with the WIC Coordinator to ensure store is up-to-date on WIC minimum stocking requirements Talent Management.
Coaches team members on performance and follow-up with formal corrective write-ups, as needed.
Creates training schedules, ensure training activities meet business needs, and coordinate with trainers Scheduling.
Creates schedules for five departments based on business requirements to ensure adequate staffing during peak and non-peak hours Hiring.
Associate Guest Service Team Lead Resume
Headline : To obtain a Guest Service Team Lead position, with a professional company, utilizing personal skills and experience, while offering an opportunity for growth and advancement.
Skills : MS Office, Management.
Recruits, Interviews, Hires, train and supervise a team that responds quickly to guests' needs, questions or issues, eliminate guest wait, supervise a team that offers fast, fun and friendly service to guests, plus keeps check lanes, the parking lot, food service area, restrooms and guest service areas properly signed, clean and organized.
Sets up all the cash registers for sales.
Takes down all cash registers and prepares the checks as well as the cash for deposits.
Target's Protection Specialist Presence of a uniformed Security Officer at Target store establishes the guest's sense of safeness and security.
Addresses all theft and fraud issues, reducing merchandise shortage through receipt checks, alarm responses and monitoring all security systems.
Tracks theft trends.
Maintains in working order CCTV.
Repairs and re-locates CCTV cameras.
Assist in the apprehensions.
Guest Service Team Lead/Coordinator Resume
Summary : Customer-oriented individual with over 13 years of experience working retail. with an enthusiastic approach to all duties that come with the job, from coordinating employees to group training and team-building exercises.
Skills : Retail, Retail Management, Sales.
Responsible for distributing and securing the daily cash in all 24 registers.
Scheduled team member's schedules and breaks.
Maintained cleanliness of team member's work areas per company and state guidelines.
Hired, supervised and trained cashiers, guest service employees, and cart attendants.
Resolved guest concerns and needs.
Successfully limit monetary fines by insisting team members follow the rules and guidelines set forth by Target headquarters.
Included the restriction of beverages, handbags, and cell phones at the checkout lanes.
Included the safety guidelines were being met by all team members.
Guest Service Team Lead Resume
Objective : Guest Service Team Lead previous experiences to include working with small businesses and providing advanced technical / troubleshooting issues and basic support for their accounting software.
Skills : Microsoft Office, Organizing.
Manages customer service employees.
Supervises opening and closing procedures.
Assigns and balances cash drawers at the beginning and end of shifts.
Supports associates and other department managers in the operation of cash registers.
Trains new employees and associates from other departments on how to operate cash registers and the telephone system, including proper procedures.
Soughts out and completed projects in other departments during periods of slow sales activity; stocked merchandise, changes prices, re-set product displays.
Resolves escalated customer service issues.
Collaborates with other store departments to assign various tasks for customer service associates.
Communicates performance feedback about store associates to store management.