The Guest Service Team Leader will support the company’s customer or guest service activities by monitoring and directing the team members, resolving guest’s questions or complaints and develop effective programs and strategies to enhance performance and productivity. While the job description may vary between businesses, there are several common tasks that are listed on Guest Service Team Leader Resume – managing the team of personnel that deals with guest service, managing employees schedules and department, providing direct customer support, reviewing and resolving escalations, supporting process improvement, evaluating team members, and training new hires.
One of the main traits needed for this role is strong leadership skills. Other useful traits include – a responsible attitude, good at planning, decision-making abilities, IT skills, accurate record keeping skills, performance evaluation skills, knowledge of CRM software and the ability to resolve conflicts. While this post doesn’t typically need a formal education, most of the job applicants have at least a high school diploma or GED or an associate’s degree.
Summary : Seeking a Marketing position with an organization where demonstrated skills in marketing, customer relationships, and sales can be used to increase profitability and promote growth.
Skills : Microsoft Office, Customer Service, Customer Relations, Logistics Management, Human Resources.
Description :
Modeled and drive sales and service culture to deliver exceptional customer experience.
Ensure team members and customers are knowledgeable about the company's loyalty programs.
Monitored and communicated product inventory.
Addressed and monitored team and guest problems and concerns with supervisor.
Managed and reported store conversion rates for REDcards Organized and operated role playing and team building programs.
Supervise weekly ad execution and monitor sales, service and operational metrics to drive profitability.
Supervised and coach team on personal development skills to achieve performance goals.
Experience
7-10 Years
Level
Management
Education
Masters Of Marketing
Sr. Guest Service Team Leader Resume
Summary : Organized & focused team player who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Committed to delivering high quality results with little supervision.
Skills : Accurate Cash Handling, Superior Organization Skills, Strong Communication Skills, Excellent Multi-tasker, Supervisory And Team Management.
Description :
Opened and closed the store, which included counting cash drawers and making bank deposits.
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Built and maintained effective relationships with peers and upper management.
Experience
7-10 Years
Level
Management
Education
Pharmacy Technician
Jr. Guest Service Team Leader Resume
Summary : To obtain employment with room to grow where can fully utilize skills and training experience to help people succeed.
Skills : Microsoft Office.
Description :
Managed employee talent through hiring development and corrective action.
Monitored daily and weekly staffing needs by adjusting work schedules as needed.
Focused on driving company programs and promotions.
Monitored daily and weekly sales goals and guest feedback.
Quarterly and yearly inventory of merchandise in entire store to minimize shortage risk.
Processed customer transactions and ensure a customer focused atmosphere is being maintained.
Experience
10+ Years
Level
Senior
Education
BA In English
Lead Guest Service Team Leader Resume
Summary : Utilizing the person-centered therapeutic approach, begin to establish trust and build rapport with clients allowing them to feel comfortable discussing the distress they come to get help for. Collaboratively work with clients to design the best possible treatment plan making sure they participate in creating the goals and objectives that will assist in alleviating the presenting problems.
Skills : Microsoft Office, Microsoft Word, Microsoft Excel.
Description :
Worked at check lanes to handle the transactions of the guests.
Handled guest returns at the service desk.
Defected out any products that may not be working.
Sorted all returns for either redistribution or packaging back to the vendors.
Assisted guests in the development of photos through their media sources at the photo lab.
Worked on the sales floor performing various tasks that all aim toward giving any and all guests a fast, fun, and friendly experience at the store.
Handled different transactions including: cash, credit, returns, and exchanges.
Experience
7-10 Years
Level
Management
Education
Masters In Counseling
Asst. Guest Service Team Leader Resume
Summary : To obtain a long term position within a company where there is a potential for growth and development, and where can apply professional knowledge and skills of leading a successful team through collaboration and team work.
Implemented store compliance on health and safety procedures in Target Cafe.
Monitored product throughout the day to ensure 100% availability.
Lead and motivated team members to execute tasks to the best of their ability.
Recognized, coached, and provided feedback by following-up on team member commitments.
Provided developmental feedback, observation, and performance reviews to 70 employees.
Recruited and crossed train team members to support business needs and team member development.
Maintained and achieved best Guest Reviews, number 1 out of 57 stores, year to date.
Experience
7-10 Years
Level
Management
Education
BA In Psychology
Asst. Guest Service Team Leader Resume
Objective : Guest Service Team Member Role is very important. Able to gain life experiences surrounded by your independent owner/operator, team members and managers beyond the serving/creating of our great products in a friendly environment.
Set up registers with money each morning, close down registers each night.
Offered guest assistance to guests ready to checkout and guide them to the registers.
Assisted guest with price checks and problem solve register issues quickly.
Monitored cashiers, cart attendants for job performance.
Used Customer service, Communication skills, Team work, time management.
Engaged and inspired cashiers to offer saving s to guest and provide a pleasant and fast check out.
Experience
2-5 Years
Level
Junior
Education
Diploma
Guest Service Team Leader III Resume
Summary : Seeking employment where can utilize outstanding analytic, communication and project leadership skills to contribute to the success of employer and grow in technical knowledge and experience.
Created engaging ways to drive Redcard conversion sales.
Maintained & updated documentation for team members.
Attended weekly team leader meetings and submit contribution notes, action plans and leadership statuses.
Ensured brand is maintained throughout Guest Services and that Fast, Fun and Friendly service is enforced.
Provided services support to guests with special requests, concerns and complaints.
Provided management support to the Guest Service desk.
Maintained equipment and supplies inventory for the front-lanes.
Experience
7-10 Years
Level
Management
Education
BA In History
Guest Service Team Leader II Resume
Objective : Dependable Team Leader bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Dedicated guest service representative motivated to ensure customer satisfaction and contribute to company success.
Skills : Guest Service, Word, POS, Excel, Server.
Description :
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly priced and displayed.
Increased profits through effective sales training and troubleshooting profit loss areas.
Experience
2-5 Years
Level
Junior
Education
Bachelors In Business
Guest Service Team Leader I Resume
Objective : Conscientious supervisor effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Supervisor dedicated to hiring top-notch sales associates that can improve store profits and assuring that store operations run smoothly.
Skills : Management, Team Leader.
Description :
Promoted from Team member to Team Lead in 2 years.
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Experience
2-5 Years
Level
Junior
Education
Associate Of Arts
Guest Service Team Leader Resume
Headline : Dynamic, high performance communications and marketing professional with proven ability to improve organizational image and awareness through all communication platforms.
Skills : Microsoft, EHR, ICD-9, Greenway, Medical Billing, Patient Scheduling, Medical Terminology, Hipaa, Anatomy And Physiology, Computer Hardware, Medical Coding, Emr, Pathophysiology, Office Administration, Medical Records, ICD-10-CM Coding.
Description :
Lead a team that delivered fast, fun and friendly service to guest.
Supervised and trained team members to achieve guest service goals.
Responded quickly to guest needs, questions or issues.
Resolved guest concerns in a positive, helpful manner.
Communicated REDcard benefits and encouraged guests to apply.
Provided excellent checkout service to guest.
Quickly and accurately scanned and bagged guest items.
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