Help Desk Support Analyst Resume Samples

The main duty of a Help Desk Support Analyst is to provide customer support service and technical support through analysis and problems solving services pertaining to a variety of hardware and software technologies. Typical work activities associated to this role are listed on the Help Desk Support Analyst Resume as follows – providing excellent services through the phone to IT users, providing support to basic end-user for their hardware and software and desktop related LAN network systems; installing hardware and software; and providing training to end-user.

The most sought-after skills for the post include the following – prior experience in troubleshooting with hardware and software customer services; knowledge of Windows- Dos and other Microsoft application and laptop troubleshooting; and excellent technical and system expertise. A Degree in the field of Computer Science or IT is the minimum education requirement.

Help Desk Support Analyst Resume example

Help Desk Support Analyst Resume

Summary : Result Driven energetic IT professional with 5+ years for experience working for IT Support domains across Enterprise and Global levels.

Skills : Production Support, Help Desk, Ticketing, Oracle SCM Functional.

Description :

    1. Performed routine hardware and software testing, configuration and installation.
    2. Performed routine maintenance related to all hardware and software.
    3. Assisted users with PC, server, network, and software problems.
    4. Created and Maintained desktop images (Ghost) Customize and adapt current programs to satisfy users' needs.
    5. Coordinated with network services and information systems groups.
    6. Connected users to networks and train on facilities and applications.
    7. Conducted preventive maintenance of personal computers by providing technical support.
    8. Resolved incidents using documented procedures to perform responsibilities.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Software Engineering


Sr. Help Desk Support Analyst Resume

Summary : Utilized these technologies in various environments to implement solutions that worked towards efficient operations of the business. Work well in a team or self managed and quickly gain understanding of new systems and concepts.

Skills : Autocad, 3D Studio Max, Microsoft Office, Adobe Photoshop, Corel Draw.

Description :

    1. Required to provide outstanding customer service to Hilton guests and employees.
    2. Responsible for troubleshooting and resolving global Wi-Fi support issues for all our supported properties and other connectivity issues with Hilton guests and Hilton Employees to ensure high-speed internet access.
    3. Served as liaison between system users and technical support groups.
    4. Acted as L2 Senior Analyst when needed assisting L1 with escalated technical issues.
    5. Created, designed, and implemented a database using MySQL programming to meet management and department information needs.
    6. Responsible for maintaining all property resources and information for the properties converted under the Stay Connected Customer Care project.
    7. Trained staff on the use of department portal page and functionality.
    8. Worked with department manager and director to help make improvements with help desk operations.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Information Systems


Jr. Help Desk Support Analyst Resume

Objective : Professional with 10+ years of experience. Her experience includes team leader for 30 technicians. She has also created and developed documentation for systems and applications to create consistent communication among technical teams which saved time on work performance by making resolution database more efficient.

Skills : Creative Suite, Microsoft Office, Microsoft Access, HTML, Languages.

Description :

    1. Provided technical support over the telephone remotely to corporate and field users.
    2. Resolved LAN/WAN network connectivity problem, troubleshoot a computer, hardware, and application for a connectivity problem.
    3. Installed local and remote network printers.
    4. Updated, monitored, and closed tickets in the Citrix ticketing system.
    5. Created new sessions in JD Edwards AS400.
    6. Provided first-level telephone support for cash register software to over 500 store employees under windows nt environment.
    7. Provided desktop support for multiple clients in various countries. 
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Information Technology

Help Desk Support Analyst III Resume

Objective : Information Technology professional with diverse background. Experience includes: Experience teaching general computer use and Experience leading and working in a team software specific use setting Hardware and Software troubleshooting Volunteer experience working with children in a experience to maintain systems classroom situation Project management and event planning IT experience in diverse settings.

Skills : Microsoft Office, Outlook 365.

Description :

    1. Provided support for tier1 and tier 2 level calls.
    2. Provided end-user support for Bell-Atlantic's Bill Viewer web application.
    3. Answered end-users email and providing support via email.
    4. Utilized MS Office Suite in the creation and executions of proposals, documents, and contracts.
    5. Responsible for troubleshooting via email and return end-users call troubleshooting when necessary.
    6. Conducted training for the application on a one-on-one basis.
    7. Provided support for Lotus Notes.
    8. Installed applications and solved user problems via phone and SMS.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
IT

Help Desk Support Analyst II Resume

Headline : Over 12 years of experience in Computer Information Systems and Technologies Providing system administration and development, training and customer support Bachelor of Science, Computer Science.

Skills : SFT, MRI, DBT.

Description :

    1. Provided contract support services for advertising and business applications (including Microsoft Office Suite, Entourage, and Donovan) and desktop/network infrastructure for affiliate offices.
    2. Communicated with management and customer - Starting and following up on Help Desk cases in Magic help ticketing system.
    3. Supported and customer trouble ticketing regarding system and application issues.
    4. Escalated customer issues to second-level groups when required.
    5. Provided assistance in networking devices for customers.
    6. Assisted customers with Billing Issues, and also set up payment plans.
    7. Supported users with the usage of internet explorer, Microsoft outlooks, network configurations, and connectivity.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Computer Science

Help Desk Support Analyst I Resume

Summary : Help Desk Support Analyst with the capacity to quickly learn and synthesize new networking technologies. Organized, independent worker with strong time-management skills.

Skills : A+ Certified, Help Desk Support Coordinator.

Description :

    1. Provided a single point of contact to the organization for computer and non-computer related problems.
    2. Assisted business clients with Telephone, and email or trouble ticket enquiries to resolve or escalate IT systems issues and problems.
    3. Provided support and incident management and client communications for I.T systems faults and service request Quickly and accurately determine incident scope and impact.
    4. Updated daily status reports and shift handover reports.
    5. Track user accounts creation, changes and deletions.
    6. Preformed password resets and re-certify tokens Provide excellent customer service to clients Follow up on tickets daily at pre-defined intervals until resolved.
    7. Provided base level IT support to non-technical personnel within the business.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science

Help Desk Support Analyst/Specialist Resume

Headline : Professional with more than 5 years experience in Windows Administration, network, PC support proficiency, Windows NT/95, 2000, 2003, Remedy, Mail server, PC Anywhere. Have comprehensive background developing and administering databases using Microsoft solutions.

Skills : A plus Certified Technician.

Description :

    1. Answered phones and monitor Customer Service Center In-box for customer requests for support.
    2. Documented all user issues in the Remedy ticketing system.
    3. Performed initial analysis of user issues and resolve on first contact whenever possible.
    4. Documented all steps taken to analyze and resolve a customer issue in the customer's ticket.
    5. Escalated tickets to other tiers as needed.
    6. Supported and assist users running Windows 7 Create, update, and close tickets using remedy ticketing Monitored network using HP open view Supported users with Microsoft office products.
    7. Communicated with various vendors on hardware replacements Used Avaya telecommunications systems.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA In Business

Associate Help Desk Support Analyst Resume

Summary : Over fifteen years of overall customer service experience with an extensive background in data entry. The past 3 years have involved various forms of networking troubleshooting, hardware/software management, trouble ticketing system formats.

Skills : Information/Mobility Support with Verizon Wireless, Help Desk Support Analyst.

Description :

    1. Initialized trouble tickets for technician troubleshooting, while verifying activity among network circuits through the Remedy system.
    2. Interacted with clients via telephone or e-mail to resolve problems, and provide customer support through data entry.
    3. Performed database queries, procedures/tools in registration activities either through phone or in-person support to users.
    4. Evaluated data submissions for accuracy/compliance participation in testing of data software Experience in third party VTC's, iPhone/iPad troubleshooting ticket issues.
    5. Escalated of Tier 2 and 3 related issues to proper support teams.
    6. Provided excellent verbal and written communication skill of knowledge with lower level analysts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associate's

Help Desk Support Analyst/Representative Resume

Objective : Over 7 years of Help Desk Support Analyst experience in various IT organizations. Obtain Full time IT Technician Support position with a wide range of responsibilities.

Skills : Matlab, HTML, Bootstrap, Jquery., MYSQL, Javascript, Git, CSS.

Description :

    1. Provided quick resolutions for operational and technical problems for 5,000+ employees.
    2. Taken over 3,000 calls a month while still creating excellent customer service relationships.
    3. Developed processes for the Help Desk position to benefit the end-user and department.
    4. Updated the New User Request form to provide better customer service for new employees.
    5. Assisted with streamlining the AnyConnect processes, allowing users to connect remotely.
    6. Created documentation for faster problem solving with end-users.
    7. Provided IT knowledge to peers to troubleshoot more issues over the phone.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
IT

Help Desk Support Analyst Resume

Headline : Over 12 years of experience in Computer Information Systems and Technologies Providing system administration and development, training and customer support Bachelor of Science, Computer Science.

Skills : SFT, MRI, DBT.

Description :

    1. Supported Troubleshooting and supporting system administration issues including Active Directory password resets, FTP, and network connectivity for both MAC and PC users.
    2. Communicated with management and customer - Starting and following up on Help Desk cases in Magic help ticketing system.
    3. Supported and customer trouble ticketing regarding system and application issues.
    4. Escalated customer issues to second-level groups when required.
    5. Provided assistance in networking devices for customers.
    6. Assisted customers with Billing Issues, and also set up payment plans.
    7. Provided contract support services for retail applications.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Computer Science