Hospital Greeter Resume
Objective : As a Hospital Greeter, welcomed guests to the hotel, hospital or casino and local areas in a friendly, efficient, and courteous manner, assisted with guest inquiries, directions, and initial questions regarding the facility or services, and maintained pleasant, friendly, and professional demeanor with all Guest, Patients, co-workers, and clients.
Skills : Communication, Empathy.
Description :
- Answered the telephone promptly and politely; within client/Towne Park standards, used salutation of the day, and demonstrated a willingness and ability to assist others.
- Monitored and responded to emergencies on a priority basis, Practiced proper client and/or Towne Park phone etiquette.
- Provided Guests/Patients with information about outlets, meeting rooms, and/or amenities of the facility as well as main attractions in the area.
- Ensured that patient and business confidentiality was maintained at all times, and delivered messages, items, and/or amenities as requested.
- Reported all accidents and incidents observed on shift to the Guest Service Coordinator or Account Manager immediately, used only equipment trained to use, and operated all equipment in a safe manner.
- Read and comprehended simple instructions, short correspondence, and memos, and wrote simple correspondence.
- Understood 24-hour and military time systems, performed general typing and/or basic computer skills, prioritized tasks, and remained calm in stressful situations.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Assistant Hospital Greeter Resume
Objective : As an Assistant Hospital Greeter, maintained their work area, which is often a business entrance, helped guests feel comfortable and gave a positive first impression, and assisted visitors with directions, information, and other inquiries.
Skills : Customer Service, Multilingual Skills.
Description :
- Anticipated and responded to guests in a friendly and positive manner, and communicated clearly and professionally while interacting enthusiastically with guests and co-workers.
- Worked as a team player in meeting guest needs and actively contributing to the efforts of all other departments.
- Analyzed the customer’s requirements and helped them find the best solution by directing them to the appropriate department.
- Guested may sometimes be frustrated, confused, or angry, so it’s vital that greeters are able to remain calm, professional, and polite.
- Greeted and engaged all patients, visitors, and staff as they entered the building in a warm, friendly manner that reflects positively on NLH beginning with an excellent first impression.
- Informed patients/family it is great to see them today, and asked how they can help today as part of their greeting.
- Directed patients, their representatives, and visitors in a friendly manner through all our facilities.
Experience
2-5 Years
Level
Executive
Education
GED
Senior Hospital Greeter Resume
Summary : As a Senior Hospital Greeter, provided optimal levels of customer service wherever possible, anticipated and responded to guests in a friendly and positive manner, worked as a team player in meeting guest needs and actively contributed to the efforts of all other departments, and provided optimal levels of customer service wherever possible.
Skills : Conflict Resolution, Cultural Sensitivity.
Description :
- Provided guest services within the hospital environment, and resolved specific issues of customers coming to the hospital.
- Cordially greeted visitors and patients upon arrival, ascertained patients’ and or visitors’ needs, and directed them accordingly.
- Provided assistance to patients and visitors by obtaining wheelchairs, or other services as needed.
- Escorted or transported patients who needed help to their destination within the hospital, and monitored the overall appearance of the hospital entrance.
- Assisted patients entering or exiting vehicles, and assisted patients in calling for a Cab as needed.
- Kept the front driveway clear and unobstructed for patient and visitor drop-off and pick-up, contacted Security, Environmental Services, or Facilities Management, for assistance when necessary.
- Provided direct assistance to patients as needed and appropriate within their scope.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Hospital Greeter Resume
Summary : As a Hospital Greeter, responsible for providing assistance to patients and visitors by obtaining wheelchairs or other services as needed, providing friendly and attentive services to guests coming to the hospital, and opening and closing doors for patients and family members coming to the hospital.
Skills : Organization, Basic Medical Knowledge.
Description :
- Responsible for participating in various committees for the hospital and department.
- Responsible for monitoring hospital entrance and maintaining logs of everyday inventory.
- Responsible for maintaining records of patient demographics on a computer system and providing updates.
- Responsible for analyzing customer requests and requirements and providing quick resolution.
- Responsible for ensuring compliance with hospital regulations and standards.
- Responsible for assisting in transporting patients through stretchers or wheelchairs.
- Responsible for maintaining the Medhost system and collecting patient information to be updated on the same.
Experience
10+ Years
Level
Senior
Education
GED
Hospital Greeter Resume
Summary : As a Hospital Greeter, responsible for providing customer services to patients, visitors, and staff members efficiently, coordinating with medical personnel and departments and escorting patients to departments if required, assisting patients, their families, and visitors entering the hospital, providing information and directing people to the hospital location they need, thus creating an atmosphere in the hospital that is caring, yet efficient.
Skills : Emergency Response, Greeter.
Description :
- Assisted patients in interpreting hospital policies, procedures, and services, and in obtaining solutions to problems and concerns.
- Assisted manager in gaining awareness of patient's perceptions of the hospital experience.
- Acted as liaison between patient and staff personnel on issues of care and communication, provided appropriate avenues through which information may be obtained and concerns may be voiced regarding rights, care, and service.
- Completed patient call-backs on the non-clinical level to ascertain patient satisfaction with prior visits, and assisted the department with data collection and reporting as designated by the Nurse Manager.
- Assisted Manager in developing and updating goals and objectives for Emergency Services (Prompt Care and ED), reviewed and provided input on goals, policies, and procedures as needed.
- Participated in hospital committees as requested, and actively participated in Department/Hospital committees each year.
- Provided information and support to patients, families, and visitors in the role of Emergency Department Greeter, and greeted patients and their family members upon entrance to the emergency department.
Experience
7-10 Years
Level
Management
Education
GED
Hospital Greeter Resume
Headline : As a Hospital Greeter, responsible for instructing, and assisting patients to sign in the triage book. Directed patients/families to registration and prompt Care answered questions regarding ED procedures, monitored flow in the ED waiting room and ED entrances, and maintained an open dialogue with all ED staff.
Skills : Professional Appearance, Customer Satisfaction.
Description :
- Greeted, welcomed, and assisted patients, their families, and visitors entering the hospital and created a positive first impression in a professional manner by providing responsive customer service.
- Provided information and directed individuals to the appropriate hospital location.
- Cordially greeted visitors and patients upon arrival, conveyed an optimistic and positive image of the hospital, and screened all patients and visitors for risk of infectious disease according to defined criteria.
- Directed patients according to their answers to closed-ended questions, and ensured infection prevention efforts were maintained across the TCRHCC campus.
- Monitored the overall appearance of the hospital entrances, ensured all patients and visitors entering campus and its buildings had a valid reason to enter, such as a scheduled appointment or obtaining a necessary service, and that all were screened for risk of spreading infectious disease prior to entering or obtaining service.
- Collaborated with security to keep the front area of the building clear and unobstructed and alert security to potentially disruptive people in case of fire, disaster, or patient emergency; is aware of the location of the emergency procedure manual, responded using established procedures; alerted appropriate departments such as housekeeping and maintenance.
- Collaborated with volunteer staff to arrange transportation/volunteer escort for patients with ambulation difficulties or who would like assistance getting to their appointments.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Hospital Greeter Resume
Headline : As a Hospital Greeter, responded promptly to safety concerns and emergency codes, calling codes independently and immediately when needed, assisted Community Connectors by providing distribution of food, water, and other necessary essentials to community members who are in Isolation or quarantine, assisted the Contact Tracing team by performing contact tracing activities for patients testing, and conducting negative results.
Skills : Basic Math, Front End.
Description :
- Ensured Proper PPE is used at all times while on duty, Proper handwashing is required. If water is not available use hand sanitizer.
- Propered PPE is used inside assigned Clinics or Units. NIOSH-approved N95 Masks filtering facepiece respirator or higher, if available, this includes eye or face shields, gloves, and isolation gowns.
- Completed all donning and doffing tasks in a safe acceptable method and discarded used PPE accordingly, completed provided training.
- Ensured that staff members were following appropriate donning and doffing techniques and had access to necessary PPE for the role.
- Acted as a receptionist at the entrance desks and promoted a customer service focus at all times while greeting our customers.
- Evaluated the location within the hospital or facility that the customer will be visiting, and will provide a visitor badge for the customer to wear while on campus.
- Provided accurate instructions and directions and escorting as appropriate within our policies, appropriately vetted visitor destinations within the hospital, and provided visitor badging.
Experience
5-7 Years
Level
Executive
Education
GED
Hospital Greeter Resume
Objective : As a Hospital Greeter, referred visitor issues to security for de-escalation and resolving issues, working toward a full resolution for all our customers, greeted and assisted visitors in a professional helpful manner and arranged for volunteers to escort visitors when needed, screened and greeted people arriving at our entry doors, and directing them as appropriate.
Skills : Loss Prevention, Telephone Calls.
Description :
- Used and understood the computer and the various computer programs for patient tracking, logged adult patient visitors, and provided all visitors with a badge according to policy.
- Communicated with Security, Volunteers, and Spiritual Care teams in order to best serve our customers.
- Reported any safety-related incident in a timely fashion through the Midas/RDE tool; attended all safety-related training programs; performed work in a safe manner; monitored work environment for possible safety issues and ensured others were also performing work in a safe manner.
- Stayed current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.
- Completed annual mandatory education, age-related, and competency assessment modules in the specified time frame (minimum 20 hours annually for RNs).
- Maintained confidentiality of all patient or employee records and information and followed hospital and department policies and procedures.
- Greeted patients, families, and visitors using NCHS Service Standards. Screens visitors as required for the safety of all patients, families, and staff.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Hospital Greeter Resume
Summary : As a Hospital Greeter, demonstrated NCHS CREATE values in all encounters, liaises with patients and families, as well as, employees and non-employees that work at the hospital, greeted and welcomed customers with a positive attitude and proper salutations making customers feel welcomed, answered questions and provides assistance upon requests for families regarding NCHS services available including appropriate wayfinding.
Skills : Exceptional Dining, Greeting Guests.
Description :
- Offered wheelchairs as needed and maintained the wheelchair cleaning and storage process, screened patients and guests, and reported any unusual incidents to the Supervisor.
- Ensured the daily operations of the screening process were carried out in an efficient, safe, systematic, and reproducible manner.
- Ensured that individuals who present with positive screening responses are processed through the appropriate SMEs as identified in the process flow.
- Provided appropriate Personal Protective Equipment (PPE) to all individuals entering the facility as dictated by hospital processes.
- Assessed potential improvements for workflow when it is warranted, fostered a team environment, and emphasized the need for all staff to work together effectively and efficiently modeling CREATE and Service Standards.
- Coordinated the logistical set-up of the screening station and is accountable for station equipment and resources.
- Assisted in verifying credentials to ensure appropriate access for those seeking entry to the hospital.
Experience
7-10 Years
Level
Management
Education
GED
Hospital Greeter Resume
Objective : As a Hospital Greeter, maintained an organized, efficient, sanitized, and clean work environment, ensured families adhered to the COVID visitation guidelines, contacted PGR, and Security for any guest issue, worked well with new employees, trained employees, and adapted to diverse situations, promoted a warm and welcoming environment by creating and maintaining a standard of patient experience excellence via the delivery of intentionally kind, inclusive, high-quality greetings to patients/families and staff entering the facility.
Skills : Sales Floor, Service Drive.
Description :
- Resolved unforeseen problems with little to no direction from management, worked safely, and followed all company policies and procedures.
- Maintained confidentiality of sensitive information, and possessed awareness and sensitivity of cultural diversity.
- Experienced in thinking and reacting quickly, calmly, and in a pleasant manner when dealing with people in stressful situations.
- Communicated effectively both verbally and in writing in a clear, concise, prompt, and empathetic way.
- Listened carefully, requested feedback from customers, and confirmed understanding was accurate.
- Related cooperatively and constructively with customers and co-workers and act politely under all circumstances.
- Provided a full range of support services including excellent customer service in the welcoming of patients and visitors to all New London Hospital (NLH) facilities.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
