A Quality Assurance Administrator works with other staff and establishes procedures and quality standards and monitors them to ensure they agree with targets. While exact duties vary from industry to industry, the following are the duties that are listed on the Quality Assurance Administrator Resume – determining, negotiating and agreeing on in-house quality standards; assessing customer requirements and ensuring that they are met; setting customer service standards, investigating and setting standards of quality and health and safety; working with operating staff to establish procedures, systems, and standards; determining the training needs; and directing objectives to maximize profitability.
To work at this level, the following skills are needed – high level of confidence, excellent technical skills; good numerical skills, a good understanding of statistics; leadership skills; strong interpersonal skills; problem-solving skills; team working skills; IT skills, and leadership skills. A degree in a relevant field is commonplace among job applicants.
Headline : As a Quality Assurance Administrator, responsible for Receiving, storing, and distributing products and equipment within the warehouse. Completing all paperwork required.
Skills : MS Office, Management Skills, Technical Skills.
Description :
Based on national benchmarks set by APCO and NENA, a new program was created to monitor meeting standards of service by our center, and finding and correcting areas where improvement was necessary.
Assigned to the Computer-Aided Dispatching build team where we are working closely with an outside vendor to complete a $3 million project of implementing a new software system for public safety.
Filed, maintained records entered bills, answered phones, prepared per diem, supply orders, maintained CJIS security guidelines, track paid time off balances, enter and track monthly phone remittance checks, and assist with financial duties along with general office clerical duties.
Assisted in the Emergency Operations Center activation during the water crisis and helped take calls for service entered and triage that information to the appropriate emergency service liaison for each department.
Identified customer issues and developing strategies to reduce customer effort and address customer baggage.
Answered customer inquiries with the highest degree of professionalism to resolve customer issues with a one-call resolution.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Quality Assurance Administrator Resume
Objective : Quality Assurance Administrator with 2+ years of experience in managing internal and external quality assurance, program compliance activities for the Coordinated Entry System (CES) programs at The People Concern. Responsible for ensuring that quality standards and integrity of services are maintained in the programs and provides essential reporting and technical assistance to aid the agency with this process.
Skills : Administrative, Data Entry, Communication Skills.
Description :
Successfully transitioned the organizational quality system from AS9100B to AS9100C.
Conducted Quarterly Management Review Meetings to review organizational position, process goals, and strategic action plans.
Submitted Production Part Approval Process (PPAP) packages for key processes to customers.
Implemented quality laboratory to check material microstructure.
Created Weld Procedure Specifications (WPS) and Procedure Qualification Records (PQR) for the Fabrication Department.
Contracted review of customer requirements and industry standards for compliance.
Developed a conflict minerals compliance program to a Reform and Consumer Protection Act.
Experience
2-5 Years
Level
Junior
Education
Diploma
Quality Assurance Administrator Resume
Objective : Seeking a challenging employment Quality Assurance Administrator position using my skills in administration, customer service, government administration, and public service.
Participated in the design and implementation of call monitoring formats and quality standards.
Performed call monitoring and provides trend data to the Customer Experience Leadership team.
Used multiple quality monitoring systems to track performance at the team and individual level.
Provided objective assessments regarding the representatives' compliance and adherence to call center procedures.
Coordinated and facilitated call calibration sessions for the Customer Care team.
Partnered with the Legal and Customer Experience teams to resolve customer escalations.
Provided office services as an Administrative Assistant.
Conducted internal program and subcontractor program risk assessments, site and desk monitoring reviews, and reporting of subcontractor’s program performance.
Compiled subcontract monitoring results, effectively communicated areas of non-compliance, and provides pertinent information to CES program management to ensure the subcontractor obtains necessary technical assistance for improvement.
Experience
2-5 Years
Level
Junior
Education
BS In Administration
Quality Assurance Administrator Resume
Headline : Seeking an opportunity to use my strong organizational skills, special training and past experience to secure a Quality Assurance Administrator position within a well established organization.
Oversaw complex projects from concept to fully operational status.
Communicated effectively with multiple departments to ensure quality meets the company standards.
Communicated regularly with client management to address ongoing quality concerns.
Managed the Quality Assurance Team to assist with other company priorities through flexibility and adaptability, while meeting our own responsibilities.
Designed and implemented Customer Satisfaction Surveys, and provided reports to clients.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Quality Assurance Administrator Resume
Headline : Highly qualified Quality Assurance Administrator with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : MS Office, Team Work, Problem-solving.
Description :
Able to understand quality systems, as established from industry-specific codes and standards.
Managed the document control system, including procedures and work instructions to support the MPSA Quality Management System (QMS).
Maintained a well-organized document control/archival system for project quality documents.
Generated Quality related procedures and specifications to support the MPSA Quality Management System (QMS).
Managed the Internal Audit program (QMS and Process).
Trained audit teams on quality systems and process audit techniques.
Supported internal and supplier product and process qualifications.
Experience
5-7 Years
Level
Executive
Education
GED
Quality Assurance Administrator Resume
Summary : Highly motivated and Quality Assurance Administrator extensively qualified in QA Administration. Adept in applications in various environments on large multi-phase projects as well as smaller-scale maintenance efforts. Demonstrated ability to plan, monitor, and support multiple simultaneous projects in a matrix organizational structure.
Skills : Computer Skills, Team Work, and Ensure Compliance.
Description :
Created a corporate intranet-site to publish standards.
Partnered with the leadership team to establish and support the Enterprise Project Management Office (EPMO).
Provided guidance and advice for project managers, ensuring that project management standards were followed.
Reviewed and approved project deliverables for completeness and compliance with established project standards.
Performed performance evaluations for the Quality Assurance Team.
Communicated daily with clients, including one of the top 10 largest insurance companies nationwide.
Conducted semi-annual client satisfaction surveys to assess the quality of services and address service needs. Compiles results and provides a report to management.
Experience
7-10 Years
Level
Management
Education
BA In Administration
Quality Assurance Administrator Resume
Objective : As a Quality Assurance Administrator, responsible for obtaining a timely receipt of physician reports ad forwarding to the appropriate QA analyst; adherence to compliance processes and protocols; also excellent customer service to ensure customer satisfaction.
Skills : ISO, Database, Customer Service.
Description :
Operated as content and access administrator for the internal website and SharePoint database.
Scheduled training, meetings, and travel.
Managed and assigned daily workflow for auditors.
Preformed data management, including quarterly department metrics, audits of GLP Lite studies, verification of documentation, and report copies sent to EPA for data audit requests.
Created initial documentation of new study files for auditors.
Learned basic GLP auditing processes, providing assistance to auditors when the work influx was extremely heavy.
Acted as archivist and administrator for 6 months when archivist left the company, maintaining 2-full time positions.
Experience
2-5 Years
Level
Junior
Education
Certification
Quality Assurance Administrator Resume
Summary : Dedicated and focused Quality Assurance Administrator who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Skills : MS Office, Quality Audits, Product Quality.
Description :
Established, maintained, and improved database for the Quality department.
Responsible for performing in-process audits, SOP audits, and evaluations of work-in-progress.
Administered non-conformance and rejection reports, and coordinate corrective actions with appropriate departments.
Administered a documentation control system.
Performed internal audits to verify standard operating procedures are being followed.
Maintained Quality Retain records and samples.
Worked with production supervisors in meeting customer quality requirements and solve quality issues.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Accounting
Quality Assurance Administrator Resume
Headline : As a Quality Assurance Administrator, responsible for service management including development of contracts with service providers and agencies for resident referrals, educates residents on available services and monitors provision of services.
Skills : Management Skills, Administrative, Microsoft Office, Accounting.
Description :
Prepared customer certificate of compliance or certificate of analysis for individual customer shipments.
Responsible for communicating effectively with all manufacturing personnel, next shift personnel, and others.
Provided work direction to Warehouse Workers to ensure the warehouse runs smoothly
Ensured accurate quantities of product are sorted by comparing appropriate paperwork, or what is displayed on hand-held scanner, and matching product numbers
Identified delivery shortages and damages of the product.
Adhered to all safety procedures in the performance of job duties.
Coordinated, scheduled, followed-up with, and manages funder monitoring and audits of the Coordinated Entry System programs.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Quality Assurance Administrator Resume
Headline : Seeking a Quality Assurance Administrator an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Excel, Access Databases, Excellent Data Entry, Customer Service.
Description :
Assigned appraisal files for internal Auditors to review for compliance before being sent on to the client.
Managed incoming email communication from our client directing us to make revisions/corrections on the appraisal.
Maintained a uniform flow of work by identifying and managing multiple priorities.
Analyzed and reported on exceptions in the appraisal quality assurance process as indicated by the Company's technology platform. Assisted clients, affiliates, and vendor panel members with various assignment-related issues.
Provided back-up & overflow coverage for the Assignment Management department.
Performed the work of word processing operator, data entry clerk, or other clerical functions in relation to quality assurance duties, as required.
Entered into a daily Excel spreadsheet revisions/corrections requested by the client on appraisals.
Assisted Quality Assurance Manager and Auditors with hard work and dedication which resulted in my department meeting quarterly goals.
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