An Information Systems Technician is accountable for the management, operation, configuration, and programming of system database including pieces of electronics, software, and hardware. The job description entails investigating, troubleshooting and resolving end-user problems as well. The Information Systems Technician Resume lists the following key responsibilities – providing hardware and software backup, re-evaluating the hardware and software programs and systems failure, making software and hardware upgrades and modifications, comprehending technical and general program designs as per the clients’ requirement, estimating proper course of actions, and executing all other duties as required.
To carry out all the tasks pertaining to this domain, job applicants will need specific skill sets such as – experience in various facets of computer management, proficiency in troubleshooting, the ability to work in various platforms, and a good knowledge of hardware, software and networking systems. Individuals who want to do this job should hold at least a bachelor’s degree in computer science or technology. Additional qualification will be an asset.
Managed and maintained all computer systems on a daily basis without any down time due to system upgrades.
Supervised and perform maintenance management and administrative duties related to facility operations, maintenance, security, and personnel.
Ensures that spare parts, supplies, and operating essentials are requisitioned and maintained.
Assisted less experienced soldiers on the installation, operation, and maintenance of information processing equipment.
Wrote, analyzed, edit, test, and modified computer programs.
Drafts program operation manuals and technical program requirements documents.
Recognized as the most requested classroom in the entire Camp due to the flexibility to incorporate all different type of training via Video Teleconferencing and in house classroom training.
Certificate Of Completion
Information Systems Technician II Resume
Summary : To obtain a position as a team-player in a diverse-oriented organization where I can maximize my governmental/military skills in a challenging environment to achieve the organization/corporate goals.
Skills : Back handsprings, Standing tucks, wrestling,military combative training/ grappling/ boxing experience, Navy fitness instructor, Microsoft.
Technical Control operator maintaining telecommunication systems, programming receivers, transmitters, converters, modems, patching and loading encryption keying material and troubleshooting communication systems.
Performed Quality Control checks, adjusting equipment, analog or data signal levels and maintaining system logs.
Communications Manager, coordinating users on communication systems use, data entry, maintaining logs, publication updates, and training for subordinates.
Maintained all security measurements of classified Communications Encryption Keying Material and equipment.
Conducted Shipboard and shore antenna preventive maintenance and restoration to various antenna systems Network systems installations, building cables, installing and programming equipment, documenting installations of system and equipment.
Developed wiring diagrams for communication suites, equipment, distribution boards and patch panels.
Deployed Mobile Telecommunication equipment using portable RF Antennas, radios, modems, computer networks.
Construction battalion, operating heavy equipment, road repair, pouring cement and building restorations.
Information Systems Technician III Resume
Summary : Professional with progressive educational competencies to assist in the design, installation, troubleshooting, maintaining, and servicing a wide variety of information technology, software programs, and networking operations to enhance business and organizational capability.
Skills : Microsoft Office, Customer Service, Network Security,.
Maintain computers, network servers, and worked daily with hardware, repairing and replacing defective equipment.
Analyzes and recovers system when malfunction occurs, installed new or upgraded software and conducted testing on new or current software.
Assisted in diagnosing problems on computer hardware and answered calls to help troubleshoot problems for users and worked in a help desk or on-call position.
Assisted in hardware equipment inventory and collected outdated equipment for recycling or disposal out-of-warranty products and installed and replaced new computers and attaching peripheral equipment such as printers and scanners.
Responsible for maintaining and providing answers to customers' questions and other needs related to technical support.
Provided and maintained a high level of customer satisfaction and provide them with any necessary support.
Capable of using particular software programs, as well as possess the ability to type 95 wpm within 1 minute.
Possesses a polite and professional phone manner and telephone etiquette.
A.A.S In Medical Assisting
Jr. Information Systems Technician Resume
Objective : Currently looking for a new and challenging role, mission-driven, team-oriented, and ideally in information systems or cyber security; one of which would enable me to use my existing skills allowing the opportunity for professional development.
Skills : Microsoft Office, Customer Service, Typing, Troubleshooting, Supervising, Networking, Computer Repair, Problem Resolution, Leadership Training, Inventory Management, Military.
Designed, configured, and test computer hardware, networking software and operating system software.
Analyzed equipment performance records to determine the need for repair or replacement.
Performed data backups and disaster recovery operations, monitored system performance and provided security measures, troubleshooting and maintenance as needed.
Planned, coordinated and implemented network security measures to protect data, software, and hardware.
Established user accounts, regulating and monitoring file access to ensure confidentiality and proper use.
Maintained situational awareness of technological advances; adjusting project plans and activity accordingly, and then developed mitigating strategies providing for data security and control, strategic computing, and disaster recovery.
Diagnosed, troubleshoot, and resolved hardware, software, or other network and system problems, and replace defective components when necessary while conferring with network users to solve existing system problems.
Jr. Information Systems Technician Resume
Objective : Enthusiastic, hardworking, motivated representative with in-depth knowledge of a variety of clerical and administrative support duties, account management and training in various fields. Results driven technician with a proven ability to establish rapport with clients. Energetic, outgoing with over 10 years of IT, administrative and clerical experience.
Skills : Computer Skills, Power point, Risk Management, Management.
Ensured that measures and procedures used at network nodes fully supported the security integrity of the network and complied with applicable command security directives.
Controlled access and connectivity to systems and the network.
Removed suspensions of systems or network support/service privileges upon problem resolution.
Knowledge of network operations, TCP/IP, Ethernet, switching technologies, OSI model, and current network technologies to include, but not limited to, ATM, WAN, routers, switches, hubs and cabling.
Knowledge of Microsoft Windows NT Server and Workstation 4 products, MS Exchange, and MS Office Professional.
Provided formal and informal user assistance/training and customer orientations where required.
Maintained existing systems, including troubleshooting, problem solving, upgrading and debugging.
Served as a problem solver and adviser and provided operational support for users of IT equipment, software, networks, and systems.
Bachelor Of Science
Information Systems Technician Lead Resume
Objective : Highly motivated specialist with a highly technical and disciplined background. Served as an Information Systems Technician in the US Navy for five years and led numerous teams through deployment, installation and administration of Naval networks.
Skills : Corrective and Preventative maintenance techniques.
Served as a System Administrator for Windows Server 2003.
Migrated an entire shipboard network, including all 50 servers, 325 workstations, 45 printers and 50 laptops onboard US Naval ship; set up and configures the network mitigation within 24 hours of the installation for over 400 users.
Created over 60 Standard Operation Procedures for users onboard the ship to be able to effectively troubleshoot equipment with a "go-to" method.
Performed daily system backups on over 40 servers.
Served as operation system expert, providing technical support for the entire organization.
Installed and supported over 30 Microsoft Windows Servers in an Active Directory Cluster.
Assisted in the monitoring and reporting on website traffic and performance improved the reliability of software, systems, database and order processing.
Business Information Systems
Information Systems Technician I Resume
Headline : Obtain a position with a company that I can maximize my management skills. Dedicated Loyal Punctual, Goal Oriented Flexible, Adaptable Discipline Professional Proactive.
Skills : Good knowledge of help desk software.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Provide training and support on equipment per request individually as well as in large groups.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Maintain current and accurate inventory of technology hardware, software and resources.
Electronically processed all service order tickets and ensured that the problems were resolved at the lowest possible level.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future Monitor security of all technology firewalls and safeguard protocols.
Perform equipment exchange, record inventory controls, software installation, and program updates for personnel.
Troubleshoot hardware and software issues that arise both remotely and in person.
AS In Computer Technology
Information Systems Technician/IT Specialist Resume
Objective : A qualified network systems analyst with 8+ years of on the job experience. Proven expert technical knowledge in the support, integration, and administration of classified and unclassified networks. Work well with others. Currently hold a Secret Security Clearance.
Skills : Customer Service, Business Requirements, Systems Development.
Provided technical advice and support on policies and procedures to the Brigade leadership and customers.
Supervised 2 senior IT personnel in Current and Future operations management.
Identified as a senior expert, consultant and to the 516th Signal Brigade top agency management officials, advising on integrating IT programs with other programs of equivalent scope and complexity.
Identified as a member of team, that leveraged subject matter experts (primarily network engineers and technicians) across all echelons of the network enterprise.
Attended the weekly key leader update to the 516th Signal Brigade commander on Information Technology (IT) change control and configuration management, using an enterprise project management construct.
Communicated complex technical requirements to non-technical personnel.
Utilized Remedy Incident management software as a part of the IT Service Management Suite, aligned with ITIL processes and best practices.
Bachelor Of Science
Assistant Information Systems Technician Resume
Headline : To obtain a challenging position within a dynamic organization that fosters advancement and growth. Interested in pursuing a role that encourages innovative thinking, teamwork and career development.
Skills : Microsoft Office, Windows 7.
Leadership Supervised 7 colleagues as the help desk supervisor and ensured the management of a local ticket tracking system.
Assigned personnel to trouble tickets and duties which ensured the organization effective communication with customers.
Serviced over 112 customers with computer hardware, network, and software issues.
Serviced constant customers as a cashier for over 8 hour periods with little breaks.
System Administration Managed and maintained over 86 user accounts to include, account creations, enables, password resets and mailbox creations in an Active Directory environment.
Assisted in transferring accounts to a virtual desktop environment to include emails, documents, and files.
Technical Installed over 59 workstations with a team of 3 workers, throughout 14 offices.
Replaced over 100 pieces of equipment to include, fiber cables, monitors, media converters, network interface cards, and workstations.
Associate Of Science
Information Systems Technician Resume
Summary : Motivated problem-solver and extremely dependable person with 8 years of experience in Information Technology in Asia and the Middle East.
Skills : Computer assembly and maintenance, Managing and maintaining.
Managed and maintained global satellite telecommunications systems, mainframe computers, local and wide area networks, and microcomputer systems used in the service.
Administrative support provided with the operation of automated equipment that keeps records of personnel, training, disbursement, health, assignments and promotions within the organization.
Created/wrote programs for a wide variety of applications and requirements; served as system analyst and subject matter expert in field.
Managed over $100,000 for supplies and replacement parts in order to build the network for a new headquarters building.
Resolved network and server problems while effectively managing over $1.4 million dollars' worth of equipment.
Established 5 standard operating procedures on how to take care of specific tasks on 13 server, 9 workstations, 2 switches, and 2 tape drives.
Maintained 49 pieces of Top Secret media with zero discrepancies.
Information Systems Technician/Analyst Resume
Objective : Responsible sales/customer service team member proficient in human relations, organization, and attention to detail. Passionate and motivated, with a drive for excellence. Eight years of experience in a fast-paced work environment.
Skills : Microsoft Office.
Handled multifaceted technician tasks as part of a communications support team.
Maintained servers as well as client systems alike to ensure operation of mission essential programs, software and information to soldiers and staff.
Installed support and maintained servers or other computer systems.
Planned for responding to service outages and interruptions to network operations.
Administered server-based networked systems, distributed applications, network storage, messaging and application monitoring required to provide, sustain, operate and integrate cyber networked systems and applications in garrison and at deployed locations.
Knowledgeable in server operating systems, database administration, web technologies and systems-related project management.
Supported identification, reconnaissance and exploitation of vulnerabilities while enhancing capabilities within cyber environments to achieve desired effects.
Information Systems Technician Resume
Summary : A dedicated and knowledgeable supervisor leading a team to manage both unclassified and classified local area networks and communications systems providing essential services to multiple companies and entities.
Skills : Microsoft Office.
Provides excellent tech support, including basic troubleshooting, documenting and escalating issues to the appropriate resource.
Increased organizational capabilities and mission accomplishment.
Managed helpdesk ticketing resolving tickets before customer expected deadline.
Kept detailed records in ticketing system to ensure faster resolution times when similar issues occur.
Setup hardware, installed software, configured system recovery points to support mission critical operations resulting in air wing to accomplishing mission goals.
Diagnosed difficult issues on mission critical system by viewing system logs to determine root cause of the issue.
Expert at researching difficult issues by research tech support articles on line, reviewing system documentation and working with other team members resulting in fostering a collaborative environment and greater customer satisfaction.