Debt Counselor Resume
Objective : As a Debt Counselor, responsible for analyzing present financial condition of people in debt & chalk out plans in order get the burden of debt off their shoulders. Working with clients in order to manage available finances in a systematic manner and enhance their financial security.
Skills : Debt Management, Current Financial Situation.
Description :
- Dedicated, people-oriented, outgoing, motivated, positive team player, and problem solver.
- Managed and collected delinquent student accounts.
- Obtained information from students to determine the current financial situation and provide solutions.
- Offered and negotiated payment arrangements that will help resolve the borrower's financial obligation.
- Gathered proper documentation from the students and maintain the appropriate follow-up.
- Managed and collected delinquent student loan accounts- Department of Education Identified the most suitable way to resolve a balance in the best.
- Obtained information from consumers to determine current financial status and establish the most suitable plan for resolution Gather proper documentation.
Experience
2-5 Years
Level
Executive
Education
GED
Debt Counselor Resume
Summary : More than 7 year of successful experience in customer service and support with recognized strengths in cash maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid potential problems. Possess solid computer skills. Excellent working knowledge of customer service acumen. Ability to train and motivate customer service employees. A team player, acknowledged as Total Quality Customer Service Professional.
Skills : CareKeeper, Cerner, Misys, FR100, Verbal and Written Skills.
Description :
- Counseled customers concerning credit.
- Assisted customers with outgoing orders.
- Worked with customers that have delinquent accounts, arrange payment options, or recover the merchandise.
- Dialed and answered a high volume of calls in a call center environment Located and contacted borrowers to collect payment Met monthly collection.
- Provided financial counseling to individuals in debt (call center atmosphere) Provided communication between the debtor and the client regarding.
- Provided solutions to consumers to enable them to resolve their obligation administratively or voluntarily.
- Received information in order to determine the current financial situation & determine solutions.
Experience
7-10 Years
Level
Management
Education
MS In Debt Counselor
Debt Counselor Resume
Objective : Debt Counselor with 5 years of experience to monitor, controller, and liquidate delinquent member accounts, establishes repayment schedules to liquidate loan balances in accordance with federal and state regulations & Andrews Federal policies and procedures.
Skills : Microsoft Office, Clerical, Business Assistance, Management, Warehouse, Delivery Driver.
Description :
- Performed collection activities as well as identifying account resolutions on debts resulting from non-payment of federal student loans.
- Required to uphold the standards outlined by the Fair Debt Collection Act and the ACA International guidelines for debt collection.
- Achieved monthly targeted goals dictated by the company.
- Maintained a minimum of 150 calls per day and 100 accounts worked per day.
- Properly managed & updated the system to maximize contacts.
- Effectively resolved escalated customer concerns.
- Ranked in the top 10% of collectors for the Department of Education Company.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Debt Counselor Resume
Objective : Experienced Debt Counselor with excellent verbal and written communication skills. Certified through A.C.A International, Evaluated potential clients situation & provided options to help pay off their debt.
Skills : Quick Books, MS Office, Customer Service.
Description :
- Successfully worked in the area of higher education debt resolution including Perkins Loans, Health Profession Loans, Institutional Loans, and Student Receivables.
- Managed a revolving caseload (150-200 accounts daily) to establish contact and pursue resolution of debt.
- Arranged for the debt repayment and established repayment schedules, based on analysis of customer financial situations.
- Utilized skip tracing techniques in accordance with state and federal regulations to locate delinquent debtors.
- Ensured adherence to the Fair Debt Collections Practices Act and other compliance regulations, and security policies.
- Performed consistently to exceed performance standards set by the department.
- Received Rising Star award for surpassing goals.
Experience
2-5 Years
Level
Executive
Education
GED
Debt Counselor Resume
Objective : To work as a Debt Counselor with a reputed company specializing in tax debt resolutions and provide effective solutions to taxpayers and corporate entities in getting off debt loads through financial strategies and planning.
Skills : Data Entry, Customer Service, Multi-Line Phone System, Clerical.
Description :
- Involved in counseling prospects in consumer debt solutions.
- Consistently ranked TOP 5 out of 30 consumer debt counselors.
- Met or exceeded 100% quota attainment each month since tenure.
- Exceeded sales quota expectations of at least 20 debt settlement contracts per month.
- Obtained information from Consumers in order to provide solutions to enable them to resolve their obligation administratively or voluntarily; gather.
- Followed company procedures to ensure the confidentiality of customer requests.
- Recommended and facilitated resolutions that benefit debtors and the client.
Experience
2-5 Years
Level
Executive
Education
Associates In Debt Counselor
Debt Counselor Resume
Objective : Seeking a professional Debt Counselor position. Well educated, well experienced, well traveled with top notch people skills. Singularly honest, flexible, and dependable.
Skills : Clerical, Inventory Management, Customer Service, Data Entry, Typing, Management, Production.
Description :
- Provided financial counseling to individuals in debt: Confers with client to ascertain available monthly income after living expenses to meet credit obligations.
- Estimated amount of debt and funds available to plan the method of payoff and estimate time for debt liquidation.
- Contacted creditors to explain the client's financial situation and to arrange for payment adjustments so that payments are feasible for the client and agreeable to creditors.
- Established payment priorities to reduce client's overall costs by liquidating high-interest, short-term loans, or contracts first.
- Opened account for a client and disburses funds from the account to creditors as agent for clients Keeps records of account activity.
- Performed 3rd party collections on defaulted student loans with the Department of Education.
- Neatly organized the accounts that set up into programs, and scheduled follow up calls with consumers.
- Informed consumers on repayment options, specifically the loan rehabilitation program.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Debt Counselor Resume
Objective : As a Debt Counselor, responsible for Providing financial counseling & assistance to members who are experiencing financial difficulties. Negotiating to establish mutually agreeable repayment arrangements with delinquent members to include extension agreements and payment modifications.
Skills : Credit Counselor, Call Center Management, Schedule Setting.
Description :
- Received personal and confidential credit information from potential clients.
- Prepared preliminary figures for clients prior to the submission of Proposals to creditors.
- Submitted client repayment Proposals for client admission to the program.
- Obtained national credit counselor certification.
- Responsible for helping the company maintain a counselee retention rate.
- Answered multi-line phone systems from clients seeking to consolidate their debt.
- Counseled these clients as to company policy, calculated total debt, reduced their monthly payments, and provided financial stability.
Experience
2-5 Years
Level
Executive
Education
BS In Debt Counselor
Debt Counselor Resume
Objective : As a Debt Counselor, responsible for speaking with individuals about their financial situation and enroll qualified consumers into one of our debt relief programs.
Skills : Meet And Exceeding Department Goals And Expectations, Bilingual Spanish.
Description :
- Took inbound calls from consumers interested in our services.
- Evaluated potential clients' situations & provided options to help pay off their debt.
- Effectively managed a client pipeline ensuring proper follow-up.
- Accepted payment on accounts as appropriate and resolves most questions and problems.
- Analyzed credit data to estimate the degree of risk involved in settling the account.
- Responsible for handling the daily billing, management collections & settlements.
- Maintained and call route daily while updating FACS with All information pertaining to each account.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Debt Counselor Resume
Objective : Seeking for an ideal job as a Debt Counselor that will allow me to utilize my counseling skills and has potential for growth.
Skills : Customer Service, Scheduling, Organization, Confidentiality Maintenance, Type 55 WPM, Microsoft Office Suite.
Description :
- Analyzed and evaluated overdue accounts utilizing internet resources to determine the status of collection efforts.
- Identified and communicated with clients regarding their delinquent accounts.
- Advised clients of impending actions, and provided strategies for debt payment.
- Developed debt repayment schedules based on the customer's financial situation.
- Documented payments received from the customer.
- Utilized strong ability to listen, persuade and negotiate.
- Navigated various software packages, databases, and secured internet sites.
- Adhered to ConServe's PPMS, Code of Conduct, and Compliance Program.
Experience
2-5 Years
Level
Executive
Education
Diploma In Debt Counselor
Debt Counselor Resume
Objective : As a Debt Counselor, responsible for dealing with all aspects of litigation focused debt recovery process &
managing assigned case load effectively in line with agreed client service levels. and able to ensure arrears cases are auctioned quickly, efficiently and within stated procedures.
Skills : MS Office, Customer Service, Outbound Calls, Communication Skills.
Description :
- Advised debtors of the possible consequences of non-payment.
- Communicated with clients via post, telephone, and emails.
- Reported any suspected fraudulent activity to the Fraud Manager.
- Contacted people who owe money to the company.
- Visited defaulters at the address they have given.
- Ensured all contact is in line with the regulatory requirements.
- Handled a variety of customer service calls from people of all backgrounds.
Experience
2-5 Years
Level
Executive
Education
GED
