A Debt Counselor is a financial expert who provides advice and education to people in matters related to debt. Working with government agencies, credit counseling agencies or even privately, these counselors carry out the following duties mentioned on the Debt Counselor Resume – examining client finances, reviewing mortgage applications; offering advice on loans, devising budgets; negotiating with creditors on behalf of the client; advising clients on a wide use of the credit, and coordinating with creditors to help negotiate lower monthly payment amounts.
Those seeking to make a career in this line should be able to mention on the resume the following skills – extensive knowledge of financial matters; good understanding of current effective methods of debt relief; strong customer service skills; strong mathematical skills; and a thorough knowledge of financial management software programs. A bachelor’s degree in finance, accounting, or business administration from an accredited college is required.
Objective : As a Debt Counselor, responsible for analyzing present financial condition of people in debt & chalk out plans in order get the burden of debt off their shoulders. Working with clients in order to manage available finances in a systematic manner and enhance their financial security.
Skills : Debt Management, Current Financial Situation.
Description :
Dedicated, people-oriented, outgoing, motivated, positive team player, and problem solver.
Managed and collected delinquent student accounts.
Obtained information from students to determine the current financial situation and provide solutions.
Offered and negotiated payment arrangements that will help resolve the borrower's financial obligation.
Gathered proper documentation from the students and maintain the appropriate follow-up.
Managed and collected delinquent student loan accounts- Department of Education Identified the most suitable way to resolve a balance in the best.
Obtained information from consumers to determine current financial status and establish the most suitable plan for resolution Gather proper documentation.
Experience
2-5 Years
Level
Executive
Education
GED
Debt Counselor Resume
Summary : More than 7 year of successful experience in customer service and support with recognized strengths in cash maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid potential problems. Possess solid computer skills. Excellent working knowledge of customer service acumen. Ability to train and motivate customer service employees. A team player, acknowledged as Total Quality Customer Service Professional.
Skills : CareKeeper, Cerner, Misys, FR100, Verbal and Written Skills.
Description :
Counseled customers concerning credit.
Assisted customers with outgoing orders.
Worked with customers that have delinquent accounts, arrange payment options, or recover the merchandise.
Dialed and answered a high volume of calls in a call center environment Located and contacted borrowers to collect payment Met monthly collection.
Provided financial counseling to individuals in debt (call center atmosphere) Provided communication between the debtor and the client regarding.
Provided solutions to consumers to enable them to resolve their obligation administratively or voluntarily.
Received information in order to determine the current financial situation & determine solutions.
Experience
7-10 Years
Level
Management
Education
MS In Debt Counselor
Debt Counselor Resume
Objective : Debt Counselor with 5 years of experience to monitor, controller, and liquidate delinquent member accounts, establishes repayment schedules to liquidate loan balances in accordance with federal and state regulations & Andrews Federal policies and procedures.
Skills : Microsoft Office, Clerical, Business Assistance, Management, Warehouse, Delivery Driver.
Description :
Performed collection activities as well as identifying account resolutions on debts resulting from non-payment of federal student loans.
Required to uphold the standards outlined by the Fair Debt Collection Act and the ACA International guidelines for debt collection.
Achieved monthly targeted goals dictated by the company.
Maintained a minimum of 150 calls per day and 100 accounts worked per day.
Properly managed & updated the system to maximize contacts.
Effectively resolved escalated customer concerns.
Ranked in the top 10% of collectors for the Department of Education Company.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Debt Counselor Resume
Objective : Experienced Debt Counselor with excellent verbal and written communication skills. Certified through A.C.A International, Evaluated potential clients situation & provided options to help pay off their debt.
Skills : Quick Books, MS Office, Customer Service.
Description :
Successfully worked in the area of higher education debt resolution including Perkins Loans, Health Profession Loans, Institutional Loans, and Student Receivables.
Managed a revolving caseload (150-200 accounts daily) to establish contact and pursue resolution of debt.
Arranged for the debt repayment and established repayment schedules, based on analysis of customer financial situations.
Utilized skip tracing techniques in accordance with state and federal regulations to locate delinquent debtors.
Ensured adherence to the Fair Debt Collections Practices Act and other compliance regulations, and security policies.
Performed consistently to exceed performance standards set by the department.
Received Rising Star award for surpassing goals.
Experience
2-5 Years
Level
Executive
Education
GED
Debt Counselor Resume
Objective : To work as a Debt Counselor with a reputed company specializing in tax debt resolutions and provide effective solutions to taxpayers and corporate entities in getting off debt loads through financial strategies and planning.
Skills : Data Entry, Customer Service, Multi-Line Phone System, Clerical.
Description :
Involved in counseling prospects in consumer debt solutions.
Consistently ranked TOP 5 out of 30 consumer debt counselors.
Met or exceeded 100% quota attainment each month since tenure.
Exceeded sales quota expectations of at least 20 debt settlement contracts per month.
Obtained information from Consumers in order to provide solutions to enable them to resolve their obligation administratively or voluntarily; gather.
Followed company procedures to ensure the confidentiality of customer requests.
Recommended and facilitated resolutions that benefit debtors and the client.
Experience
2-5 Years
Level
Executive
Education
Associates In Debt Counselor
Debt Counselor Resume
Objective : Seeking a professional Debt Counselor position. Well educated, well experienced, well traveled with top notch people skills. Singularly honest, flexible, and dependable.
Provided financial counseling to individuals in debt: Confers with client to ascertain available monthly income after living expenses to meet credit obligations.
Estimated amount of debt and funds available to plan the method of payoff and estimate time for debt liquidation.
Contacted creditors to explain the client's financial situation and to arrange for payment adjustments so that payments are feasible for the client and agreeable to creditors.
Established payment priorities to reduce client's overall costs by liquidating high-interest, short-term loans, or contracts first.
Opened account for a client and disburses funds from the account to creditors as agent for clients Keeps records of account activity.
Performed 3rd party collections on defaulted student loans with the Department of Education.
Neatly organized the accounts that set up into programs, and scheduled follow up calls with consumers.
Informed consumers on repayment options, specifically the loan rehabilitation program.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Debt Counselor Resume
Objective : As a Debt Counselor, responsible for Providing financial counseling & assistance to members who are experiencing financial difficulties. Negotiating to establish mutually agreeable repayment arrangements with delinquent members to include extension agreements and payment modifications.
Skills : Credit Counselor, Call Center Management, Schedule Setting.
Description :
Received personal and confidential credit information from potential clients.
Prepared preliminary figures for clients prior to the submission of Proposals to creditors.
Submitted client repayment Proposals for client admission to the program.
Obtained national credit counselor certification.
Responsible for helping the company maintain a counselee retention rate.
Answered multi-line phone systems from clients seeking to consolidate their debt.
Counseled these clients as to company policy, calculated total debt, reduced their monthly payments, and provided financial stability.
Experience
2-5 Years
Level
Executive
Education
BS In Debt Counselor
Debt Counselor Resume
Objective : As a Debt Counselor, responsible for speaking with individuals about their financial situation and enroll qualified consumers into one of our debt relief programs.
Skills : Meet And Exceeding Department Goals And Expectations, Bilingual Spanish.
Description :
Took inbound calls from consumers interested in our services.
Evaluated potential clients' situations & provided options to help pay off their debt.
Effectively managed a client pipeline ensuring proper follow-up.
Accepted payment on accounts as appropriate and resolves most questions and problems.
Analyzed credit data to estimate the degree of risk involved in settling the account.
Responsible for handling the daily billing, management collections & settlements.
Maintained and call route daily while updating FACS with All information pertaining to each account.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Debt Counselor Resume
Objective : Seeking for an ideal job as a Debt Counselor that will allow me to utilize my counseling skills and has potential for growth.
Skills : Customer Service, Scheduling, Organization, Confidentiality Maintenance, Type 55 WPM, Microsoft Office Suite.
Description :
Analyzed and evaluated overdue accounts utilizing internet resources to determine the status of collection efforts.
Identified and communicated with clients regarding their delinquent accounts.
Advised clients of impending actions, and provided strategies for debt payment.
Developed debt repayment schedules based on the customer's financial situation.
Documented payments received from the customer.
Utilized strong ability to listen, persuade and negotiate.
Navigated various software packages, databases, and secured internet sites.
Adhered to ConServe's PPMS, Code of Conduct, and Compliance Program.
Experience
2-5 Years
Level
Executive
Education
Diploma In Debt Counselor
Debt Counselor Resume
Objective : As a Debt Counselor, responsible for dealing with all aspects of litigation focused debt recovery process &
managing assigned case load effectively in line with agreed client service levels. and able to ensure arrears cases are auctioned quickly, efficiently and within stated procedures.
Skills : MS Office, Customer Service, Outbound Calls, Communication Skills.
Description :
Advised debtors of the possible consequences of non-payment.
Communicated with clients via post, telephone, and emails.
Reported any suspected fraudulent activity to the Fraud Manager.
Contacted people who owe money to the company.
Visited defaulters at the address they have given.
Ensured all contact is in line with the regulatory requirements.
Handled a variety of customer service calls from people of all backgrounds.
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