Mortgage Collector Resume Samples

A Mortgage Collector is responsible for managing the mortgage payment activities. The most common duties associated with the post are listed on the Mortgage Collector Resume as – identifying the debtor’s abilities to repay the mortgage, auditing loan documents, adhering to company procedures and consumer’s privacy regulations; and performing clerical tasks. The job description also includes contacting customers and negotiating payment arrangements, following the Fair Debt Collections Practices Act (FDCPA) and company policies; notifying debtors of fees, determining the repayment status of the debtor, and documenting all incoming and outgoing collection efforts.

Job assets commonly seen on resumes include – knowledge of mortgage regulations, policies and rules; tact and diplomacy, confidentiality, computer literacy; customer service skills, and a good understanding of policies pertaining to mortgage finance. Most of these collectors hold a degree in finance or accounting disciplines.

Mortgage Collector Resume example

Mortgage Collector Resume

Objective : Strong Interpersonal communication skills. Problem analysis and problem solving. Organizational skills and customer service orientation. Adaptability and ability to work under pressure. Initiator.

Skills : Experience as a bill collector, file and stockroom.

Description :

    1. Negotiated payment arrangements with customer to avoid mortgage delinquency, foreclosures and repossessions.
    2. Ensured to follow Fair Debt Collections Practices Act (FDCPA).
    3. Worked in accordance with consumer privacy laws and company procedures.
    4. Contacted debtors regarding status of account and fees past due.
    5. Determined debtor's financial ability to offer alternate payment programs and methods.
    6. Performed skip tracking to locate debtors with incorrect contact information.
    7. Documented and maintained all incoming and outgoing collection efforts in accordance with the established standards.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Accounting


Sr. Mortgage Collector Resume

Summary : Want to succeed in a stimulating and challenging environment that will provide with advancement opportunities.

Skills : Financial Aid, Loan Origination, Bilingual, Spanish & English, Tax Preparer, Administrative Assistant, Manager, Collector, Tax Manager, Accounting, Customer Service.

Description :

    1. Prepared and send certified foreclosure and legal notices to appropriate parties.
    2. Mortgaged Collection Home Retention Modifications Options Foreclosure Procedures Updated and analyzed Financials Answer questions (Customer Services).
    3. Evaluatied and selected appropriate workout remedies for delinquent accounts 0 to 30 days old Research, follow up on, resolve and document escalated .
    4. Inbounded and Outbounded calls from a dialer, collecting on Mortgages, assisting with repayment plans, compiling financial information to assist with .
    5. Assisted customers with mortgage payments over the phone Draft bank accounts to make mortgage payments Assisted customers with home modifications .
    6. Followed Fair Debt Collection Practices Act (FDCPA).
    7. Responsible for debt collections portfolio of $22.5 million.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science In Economics


Jr. Mortgage Collector Resume

Objective : To obtain a position were can fully utilize and build up existing skills and knowledge to contribute to a growth-oriented position in which professional experience, academic background, technical skills, and commitment to excellence will have a valuable application toward career.

Skills : Microsoft Office, Word, Excel, Outlook, Powerpoint.

Description :

    1. Prepared and sent certified foreclosure and legal notices to appropriate parties.
    2. Reviewed, approved and post any collections payments submitted by check, Western Union and check by phone.
    3. Managed inbound and outbound mortgage .
    4. Collected and posted payments to customer accounts Provided exceptional customer service.
    5. Met monthly goals and received 100% quality assurance score.
    6. Provided clients with prompt and concise responses.
    7. Directed and transferred clients to the appropriate department.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Paralegal Certification

Asst. Mortgage Collector Resume

Objective : Hardworking, trustworthy dependable, smart, fast-learning individual who strives to be a great asset to a successful company.

Skills : Microsoft Office, Computer, Phone , Management , Customer Service .

Description :

    1. Assisted clients when experiencing difficulty making mortgage payments and offer assistance over the phone.
    2. Updated financials over the phone go over budget and reason for default on mortgage payments.
    3. Explained general information pertaining to Loan Modification and different Liquidation and Retention Options.
    4. Verified client's personal information prior to giving any information to protect our client's privacy.
    5. Collected on delinquent deeded real-estate properties and mortgage accounts 4-over 59 days past due.
    6. Made over 100 calls daily on assigned portfolio and provided thorough, efficient, and accurate account updates on computer files for each call.
    7. Reviewed accounts for foreclosure.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor Of Science In Economics

Associate Mortgage Collector Resume

Headline : To continue career with an organization that will utilize Management, Supervisory and Administrative skills to benefit mutual growth and success.

Skills : Collector, Leadership.

Description :

    1. Researched any missing or payment disputes open request to have account corrected, follow up with customer once issue completed.
    2. Negotiated payment arrangements.
    3. Processed payments authorization via telephone.
    4. Maintained records and ability to work through customer disputes and records.
    5. Skip-traced accounts according to established practice.
    6. Worked accounts on auto dialer as deemed necessary.
    7. Obtained maximum dollars collected and other performance standards each month.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Mortgage Collector III Resume

Headline : Successful professional with over 15 years of experience in customer service. four years in Military Operational, two years training personnel. Proven exceptional leadership skills including mentoring, coaching, and accountability for individuals and their career progression. Strong organization, planning, and communication skills.

Skills : Bilingual Quality Assurance, Works Well Under Pressure Energetic Self-starter Team Oriented.

Description :

    1. Served as the main liaison between customers, management and Other departments.
    2. Directed calls to appropriate individuals and departments.
    3. Asked open-ended questions to assess customer needs.
    4. Assisted clients in default by examining their financial situation to determine the best option.
    5. Processed payments and repayment plans or provided extensions for clients.
    6. Advised to submit a workout package if no options were available.
    7. Responsible for negotiating mortgage payments arrangements to avoid mortgage delinquency and foreclosures.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Junior
Education
Education
Nursing

Mortgage Collector II Resume

Objective : To secure a position that will enable to utilize several years of customer service and administrative skills. Will strive to delivering superior audit compliance, customer empowerment, and efficient resolution.

Skills : Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook.

Description :

    1. Provided offers to consumers regarding their options for their foreclosed personal investment properties.
    2. Contacted debtors regarding status of account and fees past due.
    3. Determined debtor's financial ability to offer alternate payment programs and methods.
    4. Documented and maintained all incoming and outgoing collection efforts in accordance with the established standards.
    5. Built and cultivate relationships with borrowers based on trust assisting them to find ways to meeting their obligations.
    6. Executed realistic solutions to assist the borrower overcome obstacles with sub-prime manufactured home loans.
    7. Negotiated payment arrangements with the goal of keeping our borrowers in their homes and foreclosures and repossessions to a minimum.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma

Mortgage Collector I Resume

Objective : Securing a position that will utilize experience, knowledge and interpersonal skills. Can bring a wealth of knowledge to any organization. Have extensive experience in the Healthcare Industry. Looking to obtain a positon in a company that will allow to grow and use experience to grow with their organization.

Skills : Computer, Leadership.

Description :

    1. Contacted debtors regarding status of account and fees past due.
    2. Determined their financial ability to offer alternate payment programs and methods.
    3. Performed skip tracking to locate debtors with incorrect contact information.
    4. Documented and maintained all incoming and outgoing collection efforts in accordance with the established standards.
    5. Refered customers to Loss Mitigation for further financial analysis and any other altenative they could provide.
    6. Avoided customers foreclosure or further indebtedness.
    7. Responsible for pursuing resolution options by assisting homeowners to bring their past due mortgages current.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelors Of Health Administration In Health Administration

Lead Mortgage Collector Resume

Objective : To obtain a position where can display loss analysis skills in combination with loss mitigation negotiation and customer service skills in a professional environment that will lead to a rewarding career in the Financial Service Industry.

Skills : Receptionist, Microsoft Office, Medical Billing, Medical Records.

Description :

    1. Routinely collected close to one-hundered percent of the mortgages monthly.
    2. Offered restructured payment plans such as 6 to 12 months forbearance plans to resolve delinquency.
    3. Prescreened accounts for short sales, settlements, loan rate modifications, and deed in lieu for loss mitigation.
    4. Delivered professional and prompt service to homeowners by offering payment solution to bring past due accounts current.
    5. Helped homeowners to rebuild their credit by offering consumer credit counseling.
    6. Completed financial analysis for customers to restructure loans with loan rate modifications, and 6 to 12 months forbearance plans.
    7. Reviewed closed loan packages using designated checklists for conformance to federal and state regulations and underwriting criteria.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor Of Science In Economics

Mortgage Collector Resume

Summary : Experience with excellent client and project management skills. Self-motivated friendly Manager with excellent verbal, written communication skills and strong computer in a fast paced environment.

Skills : Excellent written and oral communication . Strong.

Description :

    1. Reviewed loan packages to make sure the Underwriters have all necessary documentation to complete the process to ensure everything is complete for review.
    2. Utilized the collections system and for all loans types and identify, resolve problematic accounting situations where appropriate.
    3. Researched and resolves customer cash transfers.
    4. Collected delinquent accounts by locating and notifying customers with past due accounts; establishes repayment schedules through contracts.
    5. Resolved and analyzed and made recommendations to improve collection procedures and processes for optimum efficiency and cost effectiveness.
    6. Investigated delinquent accounts, Interface with Billing Coordinators, and A/R Manager, and/or other support departments as needed to bring prompt resolution to non-payment issues.
    7. Initiated contact of past due borrowers to facilitate bringing of loan to current status thereby lowering delinquencies in loan portfolios overall.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma In Accounting