Information Technology Manager Resume Samples

Description :

1. Plan, organize, control and evaluate IT and electronic data operations.
2. Design, develop, implement and coordinate systems, policies and procedures.
3. Ensure security of data, network access and backup systems.
4. Act in alignment with user needs and system functionality to contribute to organizational policy.
5. Manage staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
6. Identifying problematic areas and implementing strategic solutions.
7. Preserve assets, information security and control structures.
8. Develop automation mechanisms to improve business workflow.

Experience

5-7 Years

Level

Executive

Education

IT Technology

Description :

1. Directly manage technical employees, coordinate and assign daily projects.
2. Responsible for hiring new technical employees as needed.
3. Directly responsible for daily IT operations for a 300 seat call center including hardware and software recommendations.
4. Directly responsible for daily IT operations for 50 members of administrative staff including hardware/software recommendations.
5. Provide direct support/backup to Senior IT Manager who oversees many vital global projects for TicketMaster.
6. Responsible for implementing and maintaining special projects, upgrades, and maintenance procedures for all pics in a call center.
7. Redesigned critical system backup and disaster recovery to improve RPO/RTO levels.

Experience

0-2 Years

Level

Entry Level

Education

Associate Of Applied Science

Description :

1. Responsible for managing all aspects of the Information Technology department.
2. Provide strategic guidance to senior management and give tactical direction to 4 direct reporting team members.
3. Migrated Microsoft Exchange Server from 2007 to 2010.
4. Centralized critical IT infrastructure assets to a SAS-70 Type II collocation facility to support business continuity and DR processes.
5. Integrated voice and E-mail messaging systems to enable unified communications.
6. Transitioned +100 cell phones to a single carrier reducing annual expense by $75,000/yr.
7. Participated in the due diligence and subsequent integration of IT infrastructure for four new business acquisitions.

Experience

10+ Years

Level

Senior

Education

Mathematics

Description :

1. Created robust vulnerability management and security program.
2. Implemented OpenVAS to perform spot checks on remediation measures taken on vulnerabilities found through the assessments and penetration tests.
3. Performed role of Corporate Security Officer.
4. Led compliance and security committee to research, review, and address security issues and address the need for additional policies or procedures.
5. Implemented network management allowing organization to provide detailed logs on attempts to attack perimeter.
6. Designed proposal for new redundant firewall IDS/IPS technologies to replace aging technologies.
7. Managed, mentored and provided guidance to the systems administration and help desk teams.
8. Calculated budgetary numbers for Information Technology software, hardware, telecom, and training.

Experience

2-5 Years

Level

Executive

Education

Business Administration

Description :

1. Guided IT Supervisors, staff, and VITA-VDOT District Managers on matters pertinent to IT and its use toward fulfillment of their job duties.
2. Created and managed local budget and planning functions, established project criteria, objectives, deadlines, and budgets, and provided customer support through help desk.
3. Collaborated with VDOT staff in project management, including statewide planning and execution of technology operations at VDOT to create and maintain stable technology environment.
4. Supervised staff of 9 desktop, server and network technicians, planning and managing resource allocations to meet Service Level Agreements.
5. Monitored and adjusted allocation of IT resources to address service delivery issues and ensure fulfillment of service levels.
6. Assessed and managed operational requirements at all Roanoke VDOT District locations of varying size, scope, and mission.
7. Met with clients on regular basis to discuss agency needs and mitigate service delivery-related issues.

Experience

2-5 Years

Level

Junior

Education

Business Administration

Description :

1. Managed all Technology services for 250 users.
2. Managed all telecommunications and network services for Norcross location.
3. Managed and supported Data Center which included Web, Database, and Application Servers running on multiple platforms, Telephone Switching equipment, Networking equipment and Video Conferencing equipment.
4. Responsible for Email and DNS Services for over 2000 users in 5 locations throughout North America.
5. Responsible for $2 million Information Technology budget.
6. Implemented and managed outsourcing contract for first and second level helpdesk support for 300 users which included call center and desk-side support.
7. Selected vendor, negotiated contract, managed implementation and managed ongoing relationship with vendor.

Experience

0-2 Years

Level

Entry Level

Education

Computer Science

Description :

1. Lead a team of 18 employees across the nation responsible for architecting, implementing, and providing technical support to systems and software on UNIX, Linux, and Windows platforms serving 200+ mission-critical applications.
2. Manage the production and development environments for distributed systems in an operations department.
3. Responsible for project managing and executing a wide variety of IT initiatives in a fast-paced environment.
4. Oversee daily technical support for production systems including providing around the clock operational support to the enterprise.
5. Direct, plan, provide guidance, and evaluate work of contractors and staff.
6. Lead and participate in problem resolution activities related to system outages across the enterprise impacting Verizon's IT systems.
7. Ensure customer service level agreements (SLA) and availability metrics are met by addressing technical defects in a timely manner.
8. Review IT security practices in order to streamline processes and address security gaps.

Experience

10+ Years

Level

Senior

Education

Computer Science

Description :

1. Managed, installed, upgraded, monitored, and maintained a Corporate Network of over 500 nodes with multiple servers in seven geographically separated locations throughout the Omaha Metro area.
2. Ensured appropriate performance, security, and data recovery processes were implemented, monitored, documented and maintained and adhered to established local and ADP policies, practices and procedures.
3. Created and Developed technical documentation to ensure all local and ADP policies, practices, and procedures were followed in every phase of the system development lifecycle.
4. Replaced legacy PBX with VoIP based and capable INTER-TEL PBX.
5. Upgraded Local Area Network with new Cisco Routers, PIX and installed WatchGuard firewalls for perimeter security.
6. Upgraded all workstations from dumb terminals to Windows Deskop workstations.
7. Decreased Network down-time from over 7% to less than .1% using SNMP and NetFlow monitoring and alerting.

Experience

10+ Years

Level

Senior

Education

Information Security

Description :

1. Provided second-tier installation, maintenance, troubleshooting, and repair for network hardware and software.
2. Documented, tracked, and monitored issues until resolution.
3. Supervised, trained, and evaluated the work of direct reports.
4. Ensured the work was completed in a timely fashion in accordance with established policies and procedures.
5. Performed database support on the inventory control system, the customer relations management system, the spatial geodatabase, and various other database systems.
6. Assisted in the implementation and maintenance of policies and procedures to create a work environment that lends itself to the best interest of the organization.
7. Engaged external subject matter experts when needed to identify and resolve issues; configure hardware and software; and apply application enhancements/upgrades.
8. Configured hardware devices and networking equipment to support the smooth and efficient operation of the organization.

Experience

2-5 Years

Level

Junior

Education

Information Systems

Description :

1. Channeled in-depth technical expertise, problem solving, and policy/procedure development capabilities in designing networks, forging universal workstation platforms, and creating a highly effective helpdesk.
2. Built and managed high-performance team of 10 IT professionals.
3. Prioritized tasks, established deadlines, and improved performance through coaching and mentoring.
4. Recognized for outstanding technical management of desktop automation, routers, servers and workstations.
5. Devised standards for networking, hardware, telephony, and operational procedures.
6. Resolved pressing issues, devising creative solutions to operational challenges.
7. Controlled budget and identified cost reductions.

Experience

10+ Years

Level

Senior

Education

Information Management

Description :

1. Responsible for planning, directing and coordinating all the aspects of IT operation, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions of the IT staff.
2. Develop and maintain the strategy of the future direction of SDU IT infrastructure.
3. Develop plans for implementation of new IT projects; provide well-defined plans including procedures, deadlines, and accountability.
4. Responsible for local site physical and logical security.
5. Develop, implement and assure compliance with current security best practices.
6. Manage relationships with IT-related vendors and subcontractors.
7. Assuring those vendors and subcontractors provide the level of support and functionality contracted for.

Experience

7-10 Years

Level

Management

Education

B.S. In Computer Science

Description :

1. Researched and evaluated performance data in order to provide feedback to direct reports.
2. Provided training as well as second level support of technical issues.
3. Responsible for troubleshooting and administration within a Microsoft Active Directory environment.
4. Assisted with the development and incorporation of software applications procedures.
5. Created technical procedures and standards for preserving the integrity and security of financial data.
6. Responsible for documenting and responding to issues via ticketing system.
7. Interviewed potential candidates and assisted in the hiring process.

Experience

7-10 Years

Level

Management

Education

Computer Information Systems