Information Technology Supervisor Resume Samples

The role of an Information Technology Supervisor is to install, maintain and upgrade the organization’s technology systems. A well-drafted Information Technology Supervisor Resume indicates the following duties and tasks – overseeing the daily operations of information technology systems and its components; ensuring proper support is available for all activities concerned with the IT environment, and ensuring the smooth functioning of all IT activities. The job duties also include – monitoring and maintaining mainframe systems; coordinating local and remote network equipment testing; preparing and installing network software; and maintaining data communication networks.

The summary of skills commonly found on the resumes includes the following – good knowledge of computer networking systems, operating system, and applications; good understanding of server hardware and data communication equipment and protocols; working knowledge of office administration application and the ability to resolve all IT related issues. Candidates who are interested in this position should hold a degree in IT or Computer Science.

Information Technology Supervisor Resume example

Sr. Information Technology Supervisor Resume

Headline : Results-driven and highly motivated professional with progressively responsible experience in IT Operations Management. Proven track record of maintaining, analyzing, and troubleshooting computers, peripherals and software.

Skills : Information Technology, Accounts Payable/Receivable, Clerical.

Description :

    1. Managed and supervised Service Desk teams (US, Internationally) in a 24x7x365 environment.
    2. Oversaw Service Desk Call Center providing phone, desk-side and remote Service Desk support.
    3. Took ownership of escalated technical and customer service issues, working to ensure problems are resolved to customer satisfaction.
    4. Initiated incident management trouble tickets and coordinate with IT Operations Manager and problem management team to address and resolve incidents.
    5. Drove and managed Service Level Agreements (SLA) and Key Performance Indicators (KPIs).
    6. Developed, implemented and constantly improved Service Desk processes, procedures, and policies.
    7. Hired, managed and oversaw the training of a diverse workforce.
    8. Performed yearly performance reviews for individual contributors, promotions and any disciplinary actions.
    9. Initiated and Quarterbacked Incident Management process for Infrastructure and Service Desk issues.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Administration


Information Technology Supervisor Resume

Summary : An Information Technology Manager experienced with, Help Desk Management, Call Center Management, and Operations Management. Well-organized with the ability to multi-task multiple projects. Developed procedures and process to improve business functions within the Help Desk and Operations teams. Experience with assisting management with budgeting.

Skills : Software Development Team Management, Information Technology, Network Management.

Description :

    1. Responsible for developing, implementing and overseeing Meadowbrook's IT Services projects.
    2. Responsible for the management of IT staff.
    3. Assisted with annual budget of $30 million operating and $10 million capital budget.
    4. Implemented product life-cycle for PC's and laptops and send management costs for budgeting yearly.
    5. Negotiated contract with Verizon wireless to save Meadowbrook $78k per year on cell phone costs.
    6. Worked with vendors to ensure Meadowbrook has received the best prices on computer equipment purchased.
    7. Assigned system service level agreements (SLA's) are being measured, met and all departmental procedures are completed.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School


Jr. Information Technology Supervisor Resume

Summary : Over 14 years of experience in IT, with 8 yrs in leadership roles, including management of up to 50 direct reports in 1,000 end-user environment. High-exposure Program Management specializing in leadership and team-building.

Skills : Operating systems: Linux, Unix, Microsoft Windows,.

Description :

    1. Managed and directed technical staff in all phases of Microsoft-based client/server network and LAN/WAN telecommunications for 1,000+ user network.
    2. Averaged 99.998% Network uptime.
    3. Created job descriptions, performance plans, and performance appraisals.
    4. Interviewed and hired team members, and facilitated teamwork activities.
    5. Created professional development plan and budget.
    6. Managed all aspects of data center facility, including power redundancy, HVAC, secure access, etc.
    7. Managed multiple implementation projects using PMI methodologies.
    8. Managed Capital budget exceeding $3M annually.
    9. Created business recovery and continuity plans.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Master Of Technology

Information Technology Supervisor III Resume

Summary : Technical support working in fast-paced environment demanding strong, organization, technical, and interpersonal skills. Trustworthy, ethical, and discreet; committed to confidentiality and client relations. Confident and poised with interactions with individuals at all levels.

Skills : Business Analysis, Project Management, QAD Application Specialist, ERP, Network Administration, Sql Server, Information Technology.

Description :

    1. Responsible for overseeing the day to day operation of the Information Technology Department.
    2. Ensured that the computer system is functioning as expected.
    3. Monitored the scheduling of batch jobs to maintain proper accounting of member funds and general ledger balances.
    4. Verified that backups are properly scheduled and maintained in case of system or software failure.
    5. Helped maintain the disaster recovery plan.
    6. Coordinated the server room move during the main office construction and remodel project.
    7. Responsible for moving computers, monitors and other information technology equipment before, during and after the construction and remodel were completed.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Computer Sciences

Information Technology Supervisor I Resume

Summary : Hardware and software, network connectivity, software installation, backups, imaging, antivirus, server administration and application management. Eight years audio/visual experience; purchasing and support. Seven years PBX administration.

Skills : Microsoft Office, OrCAD, C, Java, Python, MIPS Assembly, Microsoft Access, Microsoft Access, Xilinx ISE, TI Code Composer Studio, Linux, Circuit Analysis.

Description :

    1. Managed and troubleshot various computer, network, server, and proprietary system problems Managed, organized and documented the equipment room.
    2. Controlled and managed the warehouse inventory system in the Salem, VA distribution center Assisted and supervised 4 technology equipment room workers.
    3. Managed equipment room technology budget.
    4. Managed and responded to over 3,000 Remedy Reporting System trouble tickets for all connected devices.
    5. Created Active Directory (AD) user accounts and ensured compliance with security and account policies o Answered phone calls, placed telecons.
    6. Worked one on one with customers to troubleshoot computer issues, physical installations, software implementation, and related problems.
    7. Monitored Help Desk to identify and resolve problems with handheld and laptop computers Reset log-in passwords for locked out staff members.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Masters In Information

Information Technology Supervisor II Resume

Summary : A Passionate, responsible and efficient worker searching for opportunities to put skills and past exposure into greater use to help organization to reach its set goals and target on a short and long term basis.

Skills : Information Technology, IT Specialist.

Description :

    1. Coordinated activities by scheduling work assignments, setting priorities, and directing subordinate employees.
    2. Verified employee performance through the review of completed work assignments and work techniques.
    3. Identified staff development and training needs and ensuring that training is obtained.
    4. Ensured proper labor relations and conditions of employment are maintained.
    5. Maintained records, preparing reports, and composing correspondence relative to the work.
    6. Monitored mainframe system processing activities by observing console peripherals, input, and output, to ensure throughput of data.
    7. Developed the mainframe computer system operating schedules; analyzing computer system load and operating problems to utilize equipment and personnel effectively.
    8. Checked mainframe computer system malfunctions with the operators and used a more extensive knowledge of computer operations in diagnosing and restarting the system.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Information Technology

Lead Information Technology Supervisor Resume

Summary : To obtain a full-time position in Information Technology. Proven leader of teams and individual contributors. Strong ability to manage multiple assignments simultaneously, maintaining high quality standards and meeting deadlines.

Skills : Operating systems: Linux, Unix, Microsoft Windows.

Description :

    1. Operated and maintained electronic sensors and computer systems.
    2. Provided critical oversight and exceptional training for more than 100 personnel leading to increased productivity and availability.
    3. Conducted signals intelligence intercept on various high-level targets.
    4. Designed various analytical collection guidelines as well as policy guidance that allowed analysts to collect data in a more effective manner.
    5. Provided mission-critical information, prepared and delivered high-level target briefings to executive leaders.
    6. Performed frequency de-confliction, coordinated operational electronic intelligence analytical reports.
    7. Operated and maintained electronic sensors and computer systems; collected, analyzed, exploited, and disseminated Electronic Intelligence (ELINT) in accordance with fleet and national tasking Analyzed reported broadcast data.
    8. Evaluated cryptologic operations, utilized filter management plans, managed and coordinated multi-unit support for military deception plans.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Information Science

Information Technology Supervisor/Executive Resume

Summary : Benchmarked best practices throughout state in government application integration. Project Management with extensive experience in telecomm and LAN/WAN implementations.

Skills : Microsoft Office, Account Reconciliation, Desktop Support, Customer Service, Collections, Information Technology, Call Center Management.

Description :

    1. Worked as an implementation manager with numerous hospitals for bad debt transfers, reconciliation, and remittance setups.
    2. Entered millions of dollars' worth of bad debt on a weekly basis for debt collections or early out services.
    3. Assisted clients in simplifying bad debt agency and hospital relations.
    4. Managed a major county hospital reconciliation of more than $250,000,000 worth of bad debt.
    5. Desktop supported for 80-100 employees.
    6. Generated numerous reports to assist collection managers in forecasting revenue and various trends.
    7. Performed frequency de-confliction, coordinated operational electronic intelligence analytical reports.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
IT

Information Technology Supervisor Resume

Objective : Experienced, motivated and results-oriented IT Professional with more than 6 years of proven achievements in Information Technology and Systems management, Involving Change management, resiliency Asset management, Process analysis, Problem management, Incident management, Security/Storage management, CIMA, IAITAM, Discovery, Release Management, and continual service improvement.

Skills : NetCracker, Scrum, Kenan FX, Salesforce.Com, SOX, Management, Oracle SQL, Remedy, Team Building, Team Leadership, Office Suite.

Description :

    1. Provided support for 200+ Sales Accounting users.
    2. Lead a team of support personnel that provided direct support to the Sales Accounting department to ensure the consistent flow of all finance-related activities.
    3. Entrenched with the finance personnel to bypass the Corporate IT support team that couldn't meet the demanding SLA's of the Accounting VP's.
    4. Installed and troubleshoot software and hardware (including printers).
    5. Developed SQL queries using Visual Express and Crystal Reports that generated reports used by the VP of Finance and the CFO.
    6. Supported 200+ users (Windows 95, Windows NT, Mainframe Applications, Microsoft Office, Visual Express, Crystal Reports, WANG) Training, both one on one and group (SQL, Microsoft Office, Windows 95) Administer a Windows NT server and WANG Imaging System.
    7. Used strong technical and teaching skills to guide and direct less experienced junior instructors.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Data Processing

Asst. Information Technology Supervisor Resume

Summary : Highly motivated IT Professional with a proven history of superior performance. Resourceful problem solver who provides guidance and clear direction to clouded situations. Cheerful and lively team leader accustomed to working at a fast-pace in high profile environments. A decisive and results- focused leader, with 8 years of managerial experience as an IT Specialist and Supervisor.

Skills : Active Directory, Troubleshooting, Computers, Computers, Microsoft Office, Microsoft Office, Windows 7.

Description :

    1. Supervised, and provided technical assistance for 30+ computers and over 104 personnel on a daily basis.
    2. Operated, fixed and deployed Communications-Computer Systems including configuring and monitoring hardware and software for system operations, processing, and client-server multi-user system support.
    3. Provided desktop computer support which includes diagnosing and resolving any workstation or laptop operating system software, application software or hardware problems.
    4. Maintained hardware, software, tools and reference material for network.
    5. Maintained Active Directory content.
    6. Troubleshoot network to include connectivity, hardware and software issues.
    7. Established Group Policies conforming to Department of Defense standards.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Information Technology