Sr. Information Technology Supervisor Resume
Headline : Results-driven and highly motivated professional with progressively responsible experience in IT Operations Management. Proven track record of maintaining, analyzing, and troubleshooting computers, peripherals and software.
Skills : Information Technology, Accounts Payable/Receivable, Clerical.
Description :
- Managed and supervised Service Desk teams (US, Internationally) in a 24x7x365 environment.
- Oversaw Service Desk Call Center providing phone, desk-side and remote Service Desk support.
- Took ownership of escalated technical and customer service issues, working to ensure problems are resolved to customer satisfaction.
- Initiated incident management trouble tickets and coordinate with IT Operations Manager and problem management team to address and resolve incidents.
- Drove and managed Service Level Agreements (SLA) and Key Performance Indicators (KPIs).
- Developed, implemented and constantly improved Service Desk processes, procedures, and policies.
- Hired, managed and oversaw the training of a diverse workforce.
- Performed yearly performance reviews for individual contributors, promotions and any disciplinary actions.
- Initiated and Quarterbacked Incident Management process for Infrastructure and Service Desk issues.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Information Technology Supervisor Resume
Summary : An Information Technology Manager experienced with, Help Desk Management, Call Center Management, and Operations Management. Well-organized with the ability to multi-task multiple projects. Developed procedures and process to improve business functions within the Help Desk and Operations teams. Experience with assisting management with budgeting.
Skills : Software Development Team Management, Information Technology, Network Management.
Description :
- Responsible for developing, implementing and overseeing Meadowbrook's IT Services projects.
- Responsible for the management of IT staff.
- Assisted with annual budget of $30 million operating and $10 million capital budget.
- Implemented product life-cycle for PC's and laptops and send management costs for budgeting yearly.
- Negotiated contract with Verizon wireless to save Meadowbrook $78k per year on cell phone costs.
- Worked with vendors to ensure Meadowbrook has received the best prices on computer equipment purchased.
- Assigned system service level agreements (SLA's) are being measured, met and all departmental procedures are completed.
Experience
7-10 Years
Level
Management
Education
High School
Jr. Information Technology Supervisor Resume
Summary : Over 14 years of experience in IT, with 8 yrs in leadership roles, including management of up to 50 direct reports in 1,000 end-user environment. High-exposure Program Management specializing in leadership and team-building.
Skills : Operating systems: Linux, Unix, Microsoft Windows,.
Description :
- Managed and directed technical staff in all phases of Microsoft-based client/server network and LAN/WAN telecommunications for 1,000+ user network.
- Averaged 99.998% Network uptime.
- Created job descriptions, performance plans, and performance appraisals.
- Interviewed and hired team members, and facilitated teamwork activities.
- Created professional development plan and budget.
- Managed all aspects of data center facility, including power redundancy, HVAC, secure access, etc.
- Managed multiple implementation projects using PMI methodologies.
- Managed Capital budget exceeding $3M annually.
- Created business recovery and continuity plans.
Experience
7-10 Years
Level
Management
Education
Master Of Technology
Information Technology Supervisor III Resume
Summary : Technical support working in fast-paced environment demanding strong, organization, technical, and interpersonal skills. Trustworthy, ethical, and discreet; committed to confidentiality and client relations. Confident and poised with interactions with individuals at all levels.
Skills : Business Analysis, Project Management, QAD Application Specialist, ERP, Network Administration, Sql Server, Information Technology.
Description :
- Responsible for overseeing the day to day operation of the Information Technology Department.
- Ensured that the computer system is functioning as expected.
- Monitored the scheduling of batch jobs to maintain proper accounting of member funds and general ledger balances.
- Verified that backups are properly scheduled and maintained in case of system or software failure.
- Helped maintain the disaster recovery plan.
- Coordinated the server room move during the main office construction and remodel project.
- Responsible for moving computers, monitors and other information technology equipment before, during and after the construction and remodel were completed.
Experience
10+ Years
Level
Senior
Education
Computer Sciences
Information Technology Supervisor I Resume
Summary : Hardware and software, network connectivity, software installation, backups, imaging, antivirus, server administration and application management. Eight years audio/visual experience; purchasing and support. Seven years PBX administration.
Skills : Microsoft Office, OrCAD, C, Java, Python, MIPS Assembly, Microsoft Access, Microsoft Access, Xilinx ISE, TI Code Composer Studio, Linux, Circuit Analysis.
Description :
- Managed and troubleshot various computer, network, server, and proprietary system problems Managed, organized and documented the equipment room.
- Controlled and managed the warehouse inventory system in the Salem, VA distribution center Assisted and supervised 4 technology equipment room workers.
- Managed equipment room technology budget.
- Managed and responded to over 3,000 Remedy Reporting System trouble tickets for all connected devices.
- Created Active Directory (AD) user accounts and ensured compliance with security and account policies o Answered phone calls, placed telecons.
- Worked one on one with customers to troubleshoot computer issues, physical installations, software implementation, and related problems.
- Monitored Help Desk to identify and resolve problems with handheld and laptop computers Reset log-in passwords for locked out staff members.
Experience
7-10 Years
Level
Management
Education
Masters In Information
Information Technology Supervisor II Resume
Summary : A Passionate, responsible and efficient worker searching for opportunities to put skills and past exposure into greater use to help organization to reach its set goals and target on a short and long term basis.
Skills : Information Technology, IT Specialist.
Description :
- Coordinated activities by scheduling work assignments, setting priorities, and directing subordinate employees.
- Verified employee performance through the review of completed work assignments and work techniques.
- Identified staff development and training needs and ensuring that training is obtained.
- Ensured proper labor relations and conditions of employment are maintained.
- Maintained records, preparing reports, and composing correspondence relative to the work.
- Monitored mainframe system processing activities by observing console peripherals, input, and output, to ensure throughput of data.
- Developed the mainframe computer system operating schedules; analyzing computer system load and operating problems to utilize equipment and personnel effectively.
- Checked mainframe computer system malfunctions with the operators and used a more extensive knowledge of computer operations in diagnosing and restarting the system.
Experience
7-10 Years
Level
Management
Education
Information Technology
Lead Information Technology Supervisor Resume
Summary : To obtain a full-time position in Information Technology. Proven leader of teams and individual contributors. Strong ability to manage multiple assignments simultaneously, maintaining high quality standards and meeting deadlines.
Skills : Operating systems: Linux, Unix, Microsoft Windows.
Description :
- Operated and maintained electronic sensors and computer systems.
- Provided critical oversight and exceptional training for more than 100 personnel leading to increased productivity and availability.
- Conducted signals intelligence intercept on various high-level targets.
- Designed various analytical collection guidelines as well as policy guidance that allowed analysts to collect data in a more effective manner.
- Provided mission-critical information, prepared and delivered high-level target briefings to executive leaders.
- Performed frequency de-confliction, coordinated operational electronic intelligence analytical reports.
- Operated and maintained electronic sensors and computer systems; collected, analyzed, exploited, and disseminated Electronic Intelligence (ELINT) in accordance with fleet and national tasking Analyzed reported broadcast data.
- Evaluated cryptologic operations, utilized filter management plans, managed and coordinated multi-unit support for military deception plans.
Experience
10+ Years
Level
Senior
Education
Information Science
Information Technology Supervisor/Executive Resume
Summary : Benchmarked best practices throughout state in government application integration. Project Management with extensive experience in telecomm and LAN/WAN implementations.
Skills : Microsoft Office, Account Reconciliation, Desktop Support, Customer Service, Collections, Information Technology, Call Center Management.
Description :
- Worked as an implementation manager with numerous hospitals for bad debt transfers, reconciliation, and remittance setups.
- Entered millions of dollars' worth of bad debt on a weekly basis for debt collections or early out services.
- Assisted clients in simplifying bad debt agency and hospital relations.
- Managed a major county hospital reconciliation of more than $250,000,000 worth of bad debt.
- Desktop supported for 80-100 employees.
- Generated numerous reports to assist collection managers in forecasting revenue and various trends.
- Performed frequency de-confliction, coordinated operational electronic intelligence analytical reports.
Experience
7-10 Years
Level
Management
Education
IT
Information Technology Supervisor Resume
Objective : Experienced, motivated and results-oriented IT Professional with more than 6 years of proven achievements in Information Technology and Systems management, Involving Change management, resiliency Asset management, Process analysis, Problem management, Incident management, Security/Storage management, CIMA, IAITAM, Discovery, Release Management, and continual service improvement.
Skills : NetCracker, Scrum, Kenan FX, Salesforce.Com, SOX, Management, Oracle SQL, Remedy, Team Building, Team Leadership, Office Suite.
Description :
- Provided support for 200+ Sales Accounting users.
- Lead a team of support personnel that provided direct support to the Sales Accounting department to ensure the consistent flow of all finance-related activities.
- Entrenched with the finance personnel to bypass the Corporate IT support team that couldn't meet the demanding SLA's of the Accounting VP's.
- Installed and troubleshoot software and hardware (including printers).
- Developed SQL queries using Visual Express and Crystal Reports that generated reports used by the VP of Finance and the CFO.
- Supported 200+ users (Windows 95, Windows NT, Mainframe Applications, Microsoft Office, Visual Express, Crystal Reports, WANG) Training, both one on one and group (SQL, Microsoft Office, Windows 95) Administer a Windows NT server and WANG Imaging System.
- Used strong technical and teaching skills to guide and direct less experienced junior instructors.
Experience
2-5 Years
Level
Junior
Education
Data Processing
Asst. Information Technology Supervisor Resume
Summary : Highly motivated IT Professional with a proven history of superior performance. Resourceful problem solver who provides guidance and clear direction to clouded situations. Cheerful and lively team leader accustomed to working at a fast-pace in high profile environments. A decisive and results- focused leader, with 8 years of managerial experience as an IT Specialist and Supervisor.
Skills : Active Directory, Troubleshooting, Computers, Computers, Microsoft Office, Microsoft Office, Windows 7.
Description :
- Supervised, and provided technical assistance for 30+ computers and over 104 personnel on a daily basis.
- Operated, fixed and deployed Communications-Computer Systems including configuring and monitoring hardware and software for system operations, processing, and client-server multi-user system support.
- Provided desktop computer support which includes diagnosing and resolving any workstation or laptop operating system software, application software or hardware problems.
- Maintained hardware, software, tools and reference material for network.
- Maintained Active Directory content.
- Troubleshoot network to include connectivity, hardware and software issues.
- Established Group Policies conforming to Department of Defense standards.
Experience
7-10 Years
Level
Management
Education
Information Technology
