An Insurance Service Specialist is responsible for interpreting and explaining insurance plans. The job description and duties are mentioned on the Insurance Service Specialist Resume as – assessing accident or insurance claims, managing customer accounts, maintaining contact with clients, learning and understanding company insurance products, answering calls and responding to customer complaints; accessing customer accounts and policy schedules; providing customers with detailed information about policies and products; recommending available products, typing up complaint reports, and managing the customer complaint database.
The most sought-after skills for the post include the following – knowledge of insurance products and policy schedules; friendly and professional demeanor; high-level typing skills, knowledge of telephone and call forwarding systems, the ability to remain calm in stressful situations, knowledge of explaining policy concepts in stressful situations, and knowledge of database software. While minimum education includes only a high school diploma or GED, possessing a higher qualification can be useful.
Headline : Experienced Insurance Service Specialist professional with 10 years of accumulated experience looking to utilize skill set in an encouraging and advancement driven environment.
Responsible for answering inbound calls from insureds regarding their malpractice insurance, on average took 30-50 inbound calls and made 15-30 outbound calls daily.
Processed renewal applications for malpractice insurance for psychologists.
Explained insurance policies to insureds.
Analyzed customers complaints and recommend solutions.
Recorded all conversations with clients with details of inquiries or complaints and action steps that were taken.
Understood the company insurance policies and to determine whether our product would provide coverage to the insured.
Manually produced specialized policy documents in accordance to proper times of release.
Handled scheduling of risk management advocates in order to provide insured with access to legal advice.
Experience
5-7 Years
Level
Executive
Education
AA In Psychology
Insurance Service Specialist Resume
Objective : Insurance Service Specialist provides to the customer a high level of technical expertise and commitment in the insurance field. This person is responsible for the technical aspects of insurance.
Completed customer requests to establish and discontinue their insurance policies.
Researched, analyzed and reconcile inquiries and transactions; negotiate credit extensions and payment arrangements.
Provided assistance with issuing and updating insurance policy requests.
Responsible for assisting over 80 calls a day.
Received customer recognition for courteous, professional service.
Resulted in a one call resolution.
Met and exceeded all goals set by company and immediate supervisor regarding productivity.
Received incentives for exceeding referral goals by over 29% Awarded for one of the top referrals sold.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Insurance Service Specialist Resume
Objective : Insurance Service Specialist is responsible for providing insurance sales, claims and management support to Fortune 500 companies. The Insurance Service Specialist works closely with the claims department to help customers understand their policy options and procedures.
Skills : Type 45 Wpm, Outlook, Phone Etiquette, Microsoft Word, Customer Service, Data Entry, Email, Fast Learner, General Office, Kronos, Problem Solving.
Description :
Handled a wide range of incoming calls with legacy, newly active and potential new members, resolving all interactions positively, and to the customer complete satisfaction.
Managed 45 - 60 calls daily in a busy call center environment.
Provided outstanding customer service to positively impact employee service center experience Educated members on their insurance policies, including home, auto, collector, watercraft, umbrella, and earthquake.
Processed credit card and ACH premium payments insurance plans.
Reviewed different plans with newly active members, and potential new members, including deductibles, coinsurance, and maximum out of pocket expenses.
Processed life event changes and policy updates to align with customer financial needs.
Facilitated the dissemination of member policy documentation via fax, email, or postal mail based on customer preference.
Experience
2-5 Years
Level
Junior
Education
Business Administration
Insurance Service Specialist Resume
Objective : Pursuing opportunity to manage and provide the overall direction of an office administrative assistant. Possess the necessary qualification and experience to successfully meet the challenges brought about by the revolutionary changes in the field office administrative assistant.
Skills : Event coordination, Organizational, Microsoft Office, Database management and usage, Communication.
Description :
Sold product and place customer orders in computer system.
Provided customers with product and service information Transfer customer calls to appropriate staff.
Identified, research, and resolve customer issues using the computer system.
Follow-up on customer inquiries not immediately resolved.
Completed call logs and reports.
Researched billing issues and misapplied payments Recognize, document and alert the supervisor of trends in customer calls Recommend process improvements Other duties as assigned.
Answered phones to quote and service existing insurance policies.
Maintained an exceptional level of customer service and satisfaction.
Experience
0-2 Years
Level
Entry Level
Education
Business Administration
Insurance Service Specialist Resume
Objective : Insurance Service Specialist is responsible for the technical, sales and product management of the company insurance products. This role is responsible for the product management and development of products, including but not limited to home, auto, life and commercial insurance products.
Assisted insured with their personal lines insurance policies.
Completed endorsement requests as they were received.
Reported claims to the claims adjusters.
Experience
2-5 Years
Level
Junior
Education
Business Administration
Insurance Service Specialist Resume
Objective : Looking to obtain a position within a Property/Casualty Insurance Company Claims Department in order to complete my career within the industry and deliver exceptional claims service to the insured clients.
Reviewed all Total Loss Requests from the Insurance Companies.
Faxed the Letter of Guarantee to the Insurance Companies.
Processed Insurance Checks for Property Damage.
Attended Customer Phone Calls regarding total loss claims filed.
Filed Gap Claims in a timely manner for the remaining balance.
Followed up with Gap insurance companies to prevent charge off on totaled vehicles.
Answered 100-200 inbound calls a day and entered all information into the system.
Experience
2-5 Years
Level
Executive
Education
Business
Insurance Service Specialist Resume
Objective : Solid team player with upbeat, positive attitude. Organized and focused Analyst seeks employment as part of a financial group. Detail oriented professional with strong analytical and problem solving skills. Proactively working with internal and external customers. Demonstrated success in initiating, tracking, reporting and closing projects. Prioritization and organization of projects.
Skills : Excel, Microsoft word, Data entry, Multi phone lines.
Description :
Developed a sales plan to acquire new customers and increase penetration in existing customers.
Presented the product at trade shows, conferences, seminars and other events to increase awareness and generate sales leads.
Built and maintained relationships with independent agents.
Conducted regional business planning meetings with regional executives.
Drove results through relationships with key contacts.
Prepared relevant presentations to senior management on a regular basis.
Produced accurate forecasts of revenue, expenses, gross profit margins and net income.
Experience
0-2 Years
Level
Entry Level
Education
Finance
Insurance Service Specialist Resume
Objective : Over 8 years of experience, including claims adjusting with a national insurance company and insurance servicing with two national insurance companies. Strengths include adaptability, exceptional customer service, problem solving, and excellent rapport building.
Developed custom product risk management programs for clients.
Generated options for clients regarding special offers or discounts on insurance products.
Worked with the Sales Representative to define target markets and sell products to those customers.
Provided a strategy for client sales meetings.
Provided proactive product support (for example, by providing on site support during outages).
Set up and maintained an online platform to communicate with clients about their products or services.
Worked closely with marketing on new product launches.
Experience
0-2 Years
Level
Entry Level
Education
Marketing
Insurance Service Specialist Resume
Objective : Insurance Service Specialist is a key player in the insurance business. Manage a variety of insurance products, including motor vehicles, health, home and commercial property and life insurance. Works closely with the Sales Representative to develop custom risk management programs and programs that meet customer needs.
Performed all business functions of insurance business such as writing insurance policies and administering policies.
Maintained a high degree of proficiency in all aspects of the insurance industry.
Handled customer issues and conflicts, with a focus on developing relationships with customers.
Delivered high quality customer service by managing and training employees in a timely manner.
Developed long term relationships with customers that are responsive to their needs while also maintaining the integrity of the company brand image.
Created effective sales strategies based on product knowledge and experience to bring new products to market quickly and efficiently.
Prioritized customer engagement activity including but not limited to web site design, copywriting, online.
Experience
2-5 Years
Level
Executive
Education
Marketing
Insurance Service Specialist Resume
Objective : Insurance Service Specialist is responsible for performing all activities related to the insurance business, including sales, marketing, and service. The Specialist is expected to work independently and as part of a team.
Identified areas of opportunity and risk in the insurance service process.
Developed new processes to meet customer needs while minimizing costs; ensure that services are delivered in an efficient manner.
Provided daily support in order to maintain high levels of service excellence; build strong relationships with internal stakeholders and customers.
Managed the integration and support of third party products.
Worked closely with the Insurance Operations Department (IOD) to ensure complete coverage, quality, and consistency throughout their organization.
Engaged with clients on a daily basis to improve customer satisfaction through proactive communication and timely response; provide proactive problem solving by resolving issues as quickly as possible.
Creating an account is free and takes five seconds.
You'll get access to the PDF version of this resume template.
Choose an option.
Sign up with Google
Sign up with Facebook
Sign up with Linkedin
This helps us make sure you're human and prevents spammers from abusing our services.
By continuing, you agree to our Privacy Policy and Terms.
Unlock the Power of Over 10,000 Resume Samples.
Take your job search to the next level with our extensive collection of 10,000+ resume samples. Find inspiration for your own resume and gain a competitive edge in your job search.
Get Hired Faster with Resume Assistant.
Make your resume shine with our Resume Assistant. You'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want.
Get Noticed with Resume Templates that Beat the ATS.
Get past the resume screeners with ease using our optimized templates. Our professional designs are tailored to beat the ATS and help you land your dream job.
